Assistant Manager Quality Management

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1 Assistant Manager Quality Management Napa County Health and Human Services Agency REVISED TO REFLECT CHANGE IN APPLICATION DEADLINE AND EXAMINATION DATE. Application Deadline Monthly Salary $7,611 - $9,129 Recruitment Type Friday, November 20, 2015 at 5:00pm PST Open to the Public, Full-Time Tentative Examination Date Oral Examination Week of December 7, 2015 Work Location The Position Examination will be held in Napa County Napa, California Napa County is an Equal Opportunity Employer An Assistant Manager of the QM Division will plan, organize, and direct quality management services that include developing, conducting and reporting program audits; collecting, analyzing, and reporting data; developing and implementing quality improvement efforts; researching best practices and evidence-based practices and participating in program evaluation. As a member of the division leadership team, the Assistant Manager will participate in division strategic planning, have an active role in division development, and manage day-to-day division operations. The Assistant Manager will have primary responsibility for quality management services for child welfare services, public assistance and vocational services, and comprehensive services for older adults. Additional program areas may, at the discretion of the QM Director, include mental health services, substance abuse services, public health, and agency administrative services. 1

2 Ideal Candidate The ideal candidate for this position is a highly professional and ethical individual with several years of managerial or supervisory experience and possesses the following: Collaborative management skills. The ability to represent the division to the agency and the community. Strong leadership skill and a demonstrated ability to lead with integrity and credibility. A proven track record of program planning, development, evaluation and project management. A demonstrated ability to create and maintain successful partnerships with community organizations and local government representatives. Knowledge and experience in strategic planning and quality management. Strong analytical, written and verbal communication skills. Sound decision making and the ability to identify and understand complex policy and apply logical thinking and quantitative methods of in pursuit of solutions to organizational problems. Knowledge and experience in developing and implementing policies and procedures. Minimum Qualifications While the following requirements outline the minimum qualifications, only applicants who demonstrate the best qualifications match for the job will be selected to continue in the recruitment process. Applicants must meet the minimum qualifications by the application deadline. To qualify for this classification, an individual must possess any combination of education and experience that would likely produce the required knowledge and abilities. A desirable combination is: Education/ Experience: Five years of increasingly responsible professional level program experience in a human services, public health, mental health, drug/alcohol, or social services program including three years of administrative and supervisory responsibility. AND A Bachelor s degree from an accredited college or university with major course work in social work, clinical or counseling psychology, nursing, or a related field. A Master s degree is desirable. Desirable Qualifications Licensure: Possession of one of the following valid licenses issued by the State of California is highly desirable: Physician; Licensed Psychologist; Licensed Clinical Social Worker; Licensed Marriage, Family and Child Therapist, or a Registered Nurse. 2

3 Additional Information A valid driver s license may be required at the time of appointment and employees may also be required to drive their own car, provide proof of car insurance, and a DMV clearance. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis. Position may require pre-employment drug testing, physical and fingerprinting for a background investigation. APPLICANTS WILL BE RATED BASED UPON THEIR RESPONSES TO THE SUPPLEMENTAL QUESTIONS. THOSE THAT ARE DETERMINED TO BE MOST HIGHLY QUALIFIED WILL BE INVITED TO PARTICIPATE IN THE NEXT STEP OF THE SELECTION PROCESS, WHICH WILL BE THE ORAL EXAMINATION. The existing eligible list will be replaced upon completion of this examination. The eligible list established from this recruitment will be used to fill part-time and full-time regular, limited-term or extra-help positions as vacancies occur or the need arises. Knowledge and Abilities The following may be tested in the examination: Knowledge of: Operational characteristics, services, and activities of a quality management program. Principles and practices of program development and administration. Principles and practices of budget preparation and administration. Principles of supervision, training, and performance evaluation. Pertinent federal, state, and local laws, codes, and regulations. Communication and conflict resolution principles and techniques. Alcohol, drug abuse, mental health, and welfare program components and service systems. Current developments in the field of health care administration. Principles and practices utilized in the design and development of databases Skill to: Assist in the management of a comprehensive quality management program. Oversee, direct, and coordinate the work of lower level staff. Select, supervise, train, and evaluate staff. Participate in the development and administration of division goals, objectives, and procedures. Prepare and administer large program budgets. Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals. Research, analyze, and evaluate new service delivery methods and techniques. Interpret and apply federal, state, and local policies, laws, and regulations. 3

4 Promote and support the quality management initiative and operating system. Work collaboratively with program managers, supervisors, and staff in a manner that engages the full exchange of ideas and open discussions. Work with Agency programs in a supportive fashion assisting them in their efforts to effectively run and operate their programs. Respect the authority of the program managers who have program responsibility for the areas they manage. Develop, coordinate, and operate quality management support services. Assist in the development of various program monitoring matrices. Design databases for multiple users including to design queries, forms, and reports. Prepare clear and concise correspondence, audit reports, and other analytical documents. Prepare clear and concise administrative and financial reports. Operate a variety of office equipment including personal computers and related peripheral equipment and software applications. Work effectively under pressure, meet deadlines, and adjust to changing priorities. Communicate clearly and concisely, both orally and in writing. Ability to: Work primarily in a standard office setting with some travel to different sites and locations. Work extended hours including evenings and weekends. Stand or sit for prolonged periods of time. Stoop, bend, kneel, crouch, reach, and twist. Lift, carry, push, and/or pull light to moderate amounts of weight. Use repetitive hand movement and fine coordination including using of a computer keyboard. Verbally communicate to exchange information. Establish and maintain effective working relationships with those contacted in the course of work. Examination Information MSS reserves the right to revise the examination plan if the circumstances under which this examination was planned change. The examination process may include one or more of the following components: application evaluation, computer skills assessment, supplemental questionnaire, written examination, job related exercise, and/or a structured oral examination. Candidates will be notified of any changes to the examination plan as posted on this job bulletin. The examination components may consist of: SECONDARY SCREENING This examination will be weighted: Pass/Fail Based on responses to the supplemental questions 4

5 ORAL EXAMINATION This examination will be weighted: 100% Categories tested may include: Management/Administration Supervision/Training Program Evaluation Quality Assurance/Quality Improvement Data Collection/Monitoring Assessing Risk Auditing Compliance Communication Examination Notification MSS will send you an informing you of your status once it has been determined. Candidates who apply via a paper application and do not supply us with an address will receive all recruitment notification via United States Postal Service. Selected applicants will be invited to the next step of the examination process. If you have not received notice at least two (2) working days prior to the tentative test date, please contact Merit System Services at Some positions require that all approved candidates take and pass an oral examination to continue in the recruitment process. If this job bulletin states that there will be an oral examination for this position, please note the following: Prior to being scheduled for the oral examination, you may receive an regarding scheduling an examination time from Merit System Services, If you do not respond to the sent to you by the specified deadline, or you are not available on the specified examination date, you will not be scheduled for the oral examination. Special Testing Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact MSS at or upon notification that your application has been approved. Documentation from medical, military, school, or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled exam. Foreign Education Applicants who completed their education outside of the United States must submit verification of degree and/or course equivalency by the application deadline. Organizations that provide foreign education credential evaluation services can be found at MSS will accept verification of degree and/or course equivalency from any of the listed member agencies. You 5

6 must fax all pertinent documents to MSS at or them to prior to the application deadline. About Napa County Napa County, with a population of approximately 140,326, is located in the heart of California s preeminent wine region; the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. Napa, the County seat and the largest city within the County, has a population of approximately 78,340. Napa County offers a sunny Mediterranean climate and proximity to the mountains and ocean; the Valley offers residents easy access to virtually unlimited shopping, dining, cultural, and recreational opportunities. The Napa Valley s strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Who May Apply Applicants who meet the Minimum Qualifications as stated on this bulletin may apply for this recruitment. How to Apply Applicants must submit a completed MSS application, including any of the additional documents/materials indicated. Additional documents/materials are included in the online application. Apply online by logging onto and following the instructions. The information you include on all recruitment and selection related documentation is an integral part of your examination and will be reviewed and evaluated based on the current job requirements. Only the education, experience, and training you list will be compared to the criteria measuring the qualifications for this job, and only applicants with the most relevant education, experience, and training will be included in each phase of the selection process. Therefore, it is especially important that your responses to each component of this process be as complete and detailed as possible. Please be very careful to list all relevant education, experience, and/or training that should be taken into account for this job. It is recommended that you apply via the online application system. Applicants without Internet access may fax a paper application to (916) or mail to the address below. Faxed or mailed applications will ONLY be accepted on the dates/times indicated on the front of this job bulletin. Faxing or mailing your application does not guarantee that your application will be among those approved. POSTMARKS ARE NOT ACCEPTED. Application packets may be obtained by contacting MSS, or the Social Services, Child Support, or Human Resources Department in the County. 6

7 MERIT SYSTEM SERVICES 241 Lathrop Way, Sacramento, CA Website: Phone: (916) Note: Your application and any additional material become the property of MSS. Please make a copy for your file. This job bulletin will not be available online after the application deadline. Please print a copy for your records. Nothing in this recruitment bulletin constitutes an expressed or implied contract. MSS reserves the right to make necessary modifications to the examination plan and/or schedule in accordance with Local Agency Personnel Standards. Bulletin Re-Issue Date: October 19,

8 SUPPLEMENTAL QUESTIONNAIRE ASSISTANT MANAGER QUALITY MANAGEMENT NAPA COUNTY HELATH & HUMAN SERVICES AGENCY APPLICATION DEADLINE: FRIDAY, NOVEMBER 20, 2015 Name: Date: Your responses to this supplemental questionnaire are an integral part of your examination, and will be reviewed and evaluated based on the job requirements. Applicants with the most relevant experience will be invited to the examination. It is important that your responses be as complete and detailed as possible. Please write your responses on separate sheets of 8 ½ X 11 paper, referenced to the appropriate questions, and attach them to this cover sheet. FOR ONLINE APPLICANTS, THESE QUESTIONS WILL BE INCLUDED IN THE SUPPLEMENTAL SECTION OF THE APPLICATION. FAILURE TO RESPOND TO THIS SUPPLEMENTAL QUESTIONNAIRE AND SUBMIT YOUR RESPONSES TO MERIT SYSTEM SERVICES BY THE APPLICATION DEADLINE WILL ELIMINATE YOU FROM THE EXAMINATION PROCESS. 1. Please describe how your education, training, and experience qualify you for the position of Assistant QM Manager. Please include each of the following in your response: a) Your degrees earned, and major fields of study, b) An overview of your professional and/or supervisory experience in program coordination, planning, development and/or evaluation c) The number of years/months experience you have performing these duties. 2. Please describe your experience working in health and human services or similar service delivery system. Please include each of the following in your response: a) Your role and what activities were you specifically responsible for b) The number of years/months experience you have performing these duties c) If you do not have this experience, please indicate N/A. 3. Please describe your experience recommending plans of action. Please include each of the following in your response: a) Describe the analysis you used to sell your recommendations b) Provide examples of recommended changes that were implemented c) The number of years/months experience you have performing these duties d) If you do not have this experience, please indicate N/A. 8

9 4. Please describe your experience performing quality assurance and/or quality management activities. Please include each of the following in your response: a) The context in which your experience was acquired b) The type of program(s) for which you performed quality assurance and/or quality management c) Your experience in auditing of program activities and/or client outcomes d) The number of years/months experience you have performing these duties e) If you do not have this experience, please indicate N/A. 5. Describe your project management experience. Please include each of the following in your response: a) The types of projects you managed b) The project management planning tools you have used c) Process used to organize the project d) Methods of reporting updates or completion of the assigned project e) The number of years/months experience you have performing these duties f) If you do not have this experience, please indicate N/A. 9

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