Meet the XO Tablet, a reputation management tool. This revolutionary tool will help you tract the entire guest experience, increase online reviews

Transcription

1 Meet the XO Tablet, a reputation management tool. This revolutionary tool will help you tract the entire guest experience, increase online reviews and social media traffic, to ensure your team is going Above and Beyond the Call of Duty. 1

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3 Dashboard Reporting/Metrics Change questions Anytime you want INCREASE YOUR DATABASE Call Your Customers Back BEST PRACTICES Wish gluten free pizza was available every day! Lynn was so great she turned my bad day to a day of excellence. She knew exactly what to say, how to please us and the dessert tray was the topper! We had never had someone bring the tray to show us what the desserts looked like. Well we chose a dessert tonight and it was delicious. We will ask for Lynn every time! BAD FOOD Opportunity for SCOOP Internal Marketing, s, Birthday s, Rewards/Fundraising FIRST TIME GUEST ALERT This was my first time here and the food was wonderful! Our server was very informative about the drinks and menu items. We were very pleased with our visit and will be back:) Service good. Food not. 3

4 Proven Benefits include: The XO Tablet is your Secret Shopper to keep your business ON TOP with the social sites and online reviews The XO tablet is a component of the ABCDXO Server Training System which will hold employees to high expectations so you will receive Positive online reviews on the social sites. The XO tablet is the communicator connection for management to ensure their guests are receiving the Total Guest Experience every meal, every time. Reputation Management Immediate text message to the management on duty for any bad reviews given so they can touch the table before the guest leaves and handle the complaint Increased ratings and online reviews for social sites such as Yelp, Y Trip Advisor etc. Capture reviewers name, address, cell phone number and comments that will be stored in a database Customers will receive an asking them to post reviews on a site. This will raise your restaurant ratings fast. Facebook integration, where good reviews automatically update thet customers Facebook Page Internal Marketing used to increase Birthday s, rewards & fundraising programs. XO Tablet fills your seats and increases customer loyalty. The XO Tablet will give you real time reviews Add and delete survey questions anytime Fill seats by offering bounce back offers after the guests fill out the survey Once the ABCDXO Server Training System & the XO Tablet are implemented, it will deliver your mission statement and culture The XO Tablet will reduce your training costs and eliminate non-performing employees 4

5 The XO Tablet is a very powerful component It s s the eyes & ears for the FOH/ BOH and the Management Team Management can view the 360 Reports of all the employees service for the FOH & BOH Training Add your personal restaurant training to the ipad such as; Video training for suggestive selling How to read the table BOH food plating & plate presentation Reporting Employee daily ratings Suggestive selling taking place Chefs food quality Bar service and up selling Gives Piece of Mind for managers and owners How loyal your customers are How many fundraisers & rewards customers that the XO Tablet has brought in Grades employees and raises the bar for customer service with DEA. D Questions can be tailored to any department FOH / BOH for review Birthday s, internal marketing, rewards & fundraising programs Video Link Video Link 5

6 SURVEY ipad Tablet PRICING $ set up fee $ monthly fee Includes: Includes: 1 mini ipad Use of Tablet 24/7 Video Training 24 hour technical support ipad programming 24 hour support to helpdesk XO Tablet software Reporting real time results Anti-theft software Auto Shutdown & Auto Erase Software * If your customer has an ipad and would like the above the set up fee will be FREE * $ monthly fee is per location and includes any number of ipads customer uses * No Contract Required US Foods app can be loaded to your ipad Create, review, edit orders Search product catalog Track deliveries Access, share invoices 6