Nonprofits & Technology. Presented By:

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1 Nonprofits & Technology Presented By:

2 Presenter Informa1on Affiliations: Developed Conference Mobile app For Carolina Pain Society Mobile App Developer About Us: My name is Billy Goldfarb and I have developed over 300 Mobile APP s since We have created a automated clinical management sogware that maximize the produckvity while improving pakent care and reducing overall costs within the Medical PracKce..

3 About Loyal Programs Loyal Programs is a free service that allow clients to communicate better with non profit agencies office. Loyal Programs has many features that allow agencies to better communicate with their clients such as Check-In on the way to an appointment, Appointment Reminders (reminder to patient 24 hours prior to their appointment), Prescription Refills and Appointment Scheduler, which allows people to request or schedule appointments through the app. We also have HIPPA Compliant forms that can be built into the app which allows people to fill out their paperwork through the JFS app in real time prior to their appointment. Please visit the Loyal Programs Android store and Apple Market stores to get your free Medical App for iphone, Android, or BlackBerry.

4 This Mobile App Workshop Understand technology s role in your organizakon now and what you can do to improve through Mobile ApplicaKons Understand how to plan for technology and beoer communicakon Understand how to use technology to further your JFS / Non Profit Understand how to budget for technology

5 Common Nonprofit Challenges Fundraising & Donor Management Community Engagement Capacity Building & Development Transparency & Financial Management Brand DifferenKaKon OLD Technology Issues InsKtuKonal RetenKon & Memory

6 Common Nonprofit Challenges Fundraising & Donor Management Community Engagement Capacity Building & Development Transparency & Financial Management Brand DifferenKaKon Persistent Technology Issues InsKtuKonal RetenKon & Memory Timely, relevant communication Completely free to install and use Immediate gratification Convenience PINGS / ALERTS (Announcements) Make Appointments Q / A with Doctors Appointment Reminders 24 hr before HIPPA Compliant Forms (Medical History, Referrals, Prescription Refill and any other forms. Appointment Scheduler Check-In to appointments Offer value added, not just discounts Engage with Patients = retention Social Networking

7 AcKon Plan Create an ackon plan

8 AcKon Plan Communicate BeOer With The Community! Develop a Technology for CommunicaKon Build a Stable & Standardized Mobile ApplicaKon Access Current Technology

9 AcKon Plan JFS Agencies: Grow your agency and retain clients by connecting with them at their exact time of needs. Empower clients/staff with better decision making tools that connect them to the most appropriate options for their needs. Use Loyal Programs Apps to leverage the power of mobile technology for your agency. Increase visibility and grow your Agency Donation page in Application Differentiate yourself from competitors / non profits Attract people in need of your services and specialties Help out-of-towners find you when they need a JFS Agency (networking the agencies) Increase client satisfaction and enhance the experience through mobile applications Access Current Technology

10 AcKon Plan We set up the menu off the screen for better real estate and to allow for bigger screen area for app pages Screen Shots

11 AcKon Plan This is a typical page that welcomes the viewer and tells the story your practice. (The Orange icon on the lower right controls the visibility of the menu bar for quick access at anytime.) The left arrow allows each patient to share the app with anyone. This is both a great marketing tool and will help grow your practice. Screen Shots

12 Sta1s1cs on who s using mobile apps 94% are between years old & 84% make over $50k a year 86% own a smartphone More likely to have decision making responsibility for and consider themselves to be Influencers (people come to them for advice) in the following categories Non Profit Organiza1ons Discre1onary spending (Travel, Restaurants, Clothing, Electronics, Movies, Cable/Satellite, Medical) 95% say that when they wake up, they check their mobile phone as the first or second thing (bathroom is what mobile is compe1ng with) 73% agree that they Look at adver1sements to see what I should purchase 79% agree that they Use there Mobile Applica1on in place of home computer 84% Rely on Smart phone or Tablet for staying connected with E Commerce

13 AcKon Sta1s1cs Plan on & who s Next using Steps mobile apps In early 2012, this group made up ~45% of the mobile universe and now it is stable at 75% 85% are females 59% are between years old & 59% make under $50k a year 85% report owning a regular phone; 15% a smartphone More likely than Mobile Restrained group to text and use their camera to take and send photos Text once a week 73% Take pics once a week - 43% Send pics once a week 21% 46% agree that they Look at adver1sements to see what I should purchase 35% agree that they Make a want list from adver1sements about products

14 Tech Pyramid for Nonprofits Social Media Mobile Apps Data Management Websites &

15 Tech Pyramid for Nonprofits Engage your audience while growing your JFS agency, and enhance the clients experience. Mobile Apps Data Management Websites &

16 Social Media Capacity Building IniKaKves Social Networking sites, such as Twitter and Facebook, are readily accessible through the app- offering yet another way to communicate with your patients. Social Media Integrates with Mobile ApplicaKon Facebook Ability to reach out to many users and their friends Receive no1fica1ons when someone in their network has made changes to his/her profile or status Users can Like, Share and comment on status updates Create events, invite friends and promote TwiOer Quick way to share stories, messages & web links in real- 1me Keep up- to- date on topics relevant to your organiza1on Able to track what people are saying about your (and other similar) organiza1ons Able to reach out to many people through Retweets & Favorite bukons Using third- party applica1on, you can track engagements, how many people viewed tweeted links, and clicks

17 Blogging Capacity Building IniKaKves Nonprofits & Social Media Social Media Pla[orms: In-app Blogging is another feature our app designed to improve patient communication.

18 Social Media Capacity Building IniKaKves Nonprofits & Social Media Social Media Pla[orms: Instagram Ability to visually share your exper1se through photos and now, short videos Target specific interests by u1lizing hashtags #technologyrocks Establish emo1onal connec1on to photos that reflect your mission & cause Share fun photos of events, fundraisers, or just everyday work Google Plus People, organiza1ons and topics can be organized & separated into Circles Google + places a heavy emphasis on SEO (Search Engine Op1miza1on) Encourage your followers to +1 your status (builds up SEO effec1veness) Google Plus 1ming depicts the op1mal 1me to share your posts on Google + Google Plus Local Allows you to target local prospect donors and/or volunteers

19 Capacity Building IniKaKves CreaKve & Strategic Approach to IntegraKng Technology to Further Your Mission How does technology impact issues your organizakon faces? How do we clothe more needy children? How do we feed more hungry families? How do we provide the homeless with the help they need to transi1on into a stable, independent lifestyle? How do we communicate more effec1vely with our cons1tuents? Donors?

20 Capacity Building IniKaKves Capacity Building IniKaKves CreaKve & Strategic Approach to IntegraKng Technology to Further Your Mission How does technology impact issues your organizakon faces? How do we clothe more needy children? How do we feed more hungry families? How do we provide the homeless with the help they need to transi1on into a stable, independent lifestyle? How do we communicate more effec1vely with our cons1tuents? Donors? How we develop a more effec1ve fundraising campaign? Mobile Giving Receiving Off- Site DonaKons

21 Schedule Appointment Capacity Building IniKaKves Mobile App Development We created a page that allows the patients to schedule appointments through the app. This allows Front Office to better keep track of the work day schedule and not have to call each patient to schedule appointments. Appointment Reminder alerts the patients 24hr prior to next scheduled appointment. This feature will sync into the calendar of individual s phones as well as each patient s app. SCHEDULE APPOINTMENT 24HR APPOINTMENT REMINDER

22 Capacity Case Studies: Building Brother IniKaKves Francis Shelter INPUT OUTPUT OUTCOMES Fund strategic tech planning process IdenKfy issues specific to their organizakon IdenKfy facts: Over 90% of the non profit clients popula1on have smartphones phones Short- Term Develop Mobile sosware that automa1cally sends appointment Reminder Alert messages Increased caseworker appointment akendance Long- Term The period of 1me for clients is shortened, and people are able to transi1on faster

23 Case Studies: Beyond Borders INPUT OUTPUT OUTCOMES Fund technology capacity building Adop1on of new Mobile Applica1ons Short- Term Extend media1on and dispute resolu1on services throughout the communi1es Key Issue Insufficient communica1on tools lead to poor collabora1ve efforts, and limited community outreach Long- Term Ability to provide training, educa1on, and facilita1on of media1on services both local and na1onal as well as link /network agencies

24 Win- Win Value Proposi1on For Patients For Non Profit Agencies Timely, relevant communication Completely free to install and use Immediate gratification Convenience PINGS / ALERTS (Announcements) Make Appointments Q / A with Doctors Appointment Reminders 24 hr before Forms (Medical History, Referrals, Prescription Refill and any other forms. Check-In to appointments Reach all Patients instantly (featured on iphone / smartphones) Influence Drive foot traffic = more revenue Less Time constraints on front office. Easy way to communicate with patients No need to sacrifice margin Offer value added, not just discounts Engage with Patients = retention Social Networking Launch/Enhance rewards program Forms with in the apps that allow a better office visit experience.

25 Nonprofits & Technology Presented By: Thank you!

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