VISIT 2010 Fujitsu Forum Europe 0

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2 Virtualization & Automation Room 13a Shaping tomorrow with you. End-to-end Optimization of SAP Operations at Lufthansa Systems Holger König SAP Architect and Product Manager, Lufthansa Systems 17:15 h

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4 End-to-end Optimization of SAP Operations at Lufthansa Systems Holger Koenig SAP Architect and Product Manager LH Systems Ralf Klahr Fujitsu Technology Solutions 3 Copyright 2010 FUJITSU

5 Introduction: Lufthansa Systems 4 Copyright 2010 FUJITSU

6 Lufthansa Systems within the Lufthansa Group Passenger Airline Group Logistics IT Services Catering Technology Leading, global operating airline 76 Mio. passengers in 2009 One of the largest freight companies worldwide Shipped freight/mail in 2009: 1.5 Mio. t Leading global IT service provider for the airline and aviation industry serving 340 customers including 200 airlines Largest airline caterer worldwide Provider of integrated in-flight service solutions Leading provider of maintenance, repair and overhaul services More than 30 operations & subsidiaries 5 Copyright 2010 FUJITSU

7 Lufthansa Systems Overview Founded in 1995 Headquarters in Kelsterbach near Frankfurt/Main Subsidiaries in 14 countries Approx. 3,000 employees globally (2009) Revenue 2009: 605 Mio. EUR Leading IT service provider for the airline and aviation industry System integrator with one of the most modern data centers in Europe Management Stefan Hansen, CEO Dr. Gunter Kuechler member of the executive board 6 Copyright 2010 FUJITSU

8 Structure and services of business divisions Business Divisions Airline Management Solutions Passenger Airline Solutions Airline Operations Solutions Industry Solutions/ERP Airline Solutions Infrastructure Services Network Planning & Scheduling Schedule Mgmt. Crew Mgmt & Ops Control Revenue Mgmt. & Pricing Marketing & Sales Sales & Departure Control Passenger Self Services Weight & Balance Revenue Integrity PCI Compliance Passenger Airline Consulting Electronic Flight Deck Solutions Navigation Performance Engineering Flight Planning Maintenance Repair & Overhaul Cargo & Logistics Airline Financials Revenue Accounting Industry & Services Communication Consulting Application Desktop Data Center EMEA Asia Pacific Americas Global Sales 7 Copyright 2010 FUJITSU

9 Operations of SAP systems at LH Systems Build, Migration, Operations and Maintenance of SAP Systems ERP, HR, BI, CRM, SCM, SRM, XI, Portal etc. Database systems: Oracle, MaxDB, DB2 Operating systems: Linux, AIX, HP-UX, Solaris, z/linux, z/os 2 nd and 3 rd Level support Data Center LIC in Kelsterbach Operations of the SAP solution manager All processes are compliant to ITIL 8 Copyright 2010 FUJITSU

10 Starting point and objectives of the SAP homogenization project 9 Copyright 2010 FUJITSU

11 Objectives of the SAP homogenization project LH Systems operated a mixed system environment IBM z/os mainframes, IBM AIX systems HP SUN Solaris Fujitsu FlexFrame for SAP (x86, Linux) Objectives Migration to one unified environment Reduction of costs (TCO) Introduction of an end-to-end (vertical) operation Introduction of a "pay per use" payment concept Ensuring a highly reliable quality of service Alternatives for the decision Scale up (SMP) architecture based on AIX Scale-out architecture based on a shared service platform with x86 and Linux (FlexFrame for SAP from Fujitsu) 10 Copyright 2010 FUJITSU

12 The vertical approach to run SAP In traditional infrastructure setups administration and high-availability is organized horizontally for each layer in the stack This makes it difficult to organize a seamless and cost efficient operation with defined service levels for the end user What is needed for an efficient and reliable SAP operation is a vertically managed environment from the hardware up to the application layer Traditional (horizontal) Mgmt., HA What's needed (vertical) Mgmt., HA Mgmt., HA Mgmt., HA OS VM OS VM OS OS OS VM OS VM OS OS Mgmt., HA Mgmt., HA Mgmt., HA Servers Network Storage Servers Network Storage 11 Copyright 2010 FUJITSU

13 Introduction into FlexFrame for SAP 12 Copyright 2010 FUJITSU

14 FlexFrame for SAP (FF4SAP) FlexFrame Control Center Mgmt., HA OS VM OS OS VM Server Network OS FlexFrame for SAP End-to-end dynamic infrastructures solution for SAP Complete management of servers, virtual machines, storage, network AND SAP applications Storage + Key Benefits Typically 50% plus savings in investment and operational costs High quality of service trough integrated management of the complete stack 13 Copyright 2010 FUJITSU

15 FlexFrame for SAP: key characteristics FlexFrame Control Center Mgmt., HA OS OS OS VM VM Server Network Storage OS The operating system and the SAP software is located on central storage Any SAP service can be started on any physical or virtual server in a FlexFrame server pool A SAP service can be moved from physical to virtual servers and vice versa Fast integration of new or additional servers, fast exchange of servers All active SAP services are monitored by the FlexFrame control center In case of a system failure the respective SAP service is re-started on another server automatically Fast provisioning 14 Copyright 2010 FUJITSU

16 FF4SAP: Advantages in SAP provisioning Traditional Data Center (Server out of the BOX) Request server resources request storage resources Configure server and storage systems Configure the file systems for the installation Run the SAP installation Hypervisor out of the Box Request storage resources Configure server and storage systems Configure the file systems for the installation Run the SAP installation FlexFrame for SAP Run the SAP installation Time and Money FlexFrame for SAP accelerates provisioning by factor Copyright 2010 FUJITSU

17 Details of the SAP homogenization project 16 Copyright 2010 FUJITSU

18 What could (can) it best (TCO)? x86 Metering Linux Integrated network Reduced standardized OS Preinstallation Applications cluster n:1 (Services OS, DB, SAP) Monitoring the complete environment Simple Storage (NAS) Standarddatabase systems ( incl. MAXDB ) Flexframe for SAP. 17 Copyright 2010 FUJITSU

19 Why FF4SAP for the SAP homogenization project? Decision was made for FlexFrame for SAP Calculation that FF4SAP would have a cost advantage against competitor of factor 3 (hardware & SW cost) Supports a vertical type of operation by design Flexibility to shift resources Allows isolations of clients (multi-tenancy) Supports a usage-based pricing Integrated high-availability Supporting a fast implementation/migration Basing on industry standard technology 18 Copyright 2010 FUJITSU

20 FF4SAP: Share of SAP production in 2008 Customer Customer organization Manage and control Metering and reporting Monitoring ControlM Oblicore HP-Openview SAP/ACC SAP/SOLMAN SAP/CCMS Application Database Operating system Hardware Network and Security DESK (BASE) EIM WEB SAP DB2 MSQL mysql ORACLE MAXDB HPUX AIX MS Linux HP P5 X86 FC/SAN WAN FW LAN Storage Space, power etc. SAN NAS 19 Copyright 2010 FUJITSU

21 FF4SAP: Share of SAP production in 2012 Customer Customer organization Manage and control Metering and reporting Monitoring ControlM Oblicore HP-Openview SAP/ACC SAP/SOLMAN SAP/CCMS Application Database Operating system Hardware Network and Security DESK (BASE) EIM WEB SAP DB2 MSQL mysql ORACLE MAXDB HPUX AIX MS Linux HP P5 X86 FC/SAN WAN FW LAN Storage Space, power etc. SAN NAS 20 Copyright 2010 FUJITSU

22 Sub project plan for Lufthansa Technik Migration of the customer Lufthansa Technik to FF4SAP in 6 months Project started Design Technical Test phase Testing interfaces Functional Test phase Cold Zone ReTests Workl. test Frozen Zone Operation started Project finalized Technical Functional Migration Stabilization Copyright 2010 FUJITSU

23 "Pay per Use" pricing Data for usage-based accounting is delivered by FF4SAP( SAPS, GB, ) By accounting based on MAX42-value, a runaway value in a monthly SAPS reporting does not lead to a higher price Nevertheless there is more buffer performance available for workload peaks than in using dedicated systems Price calculation "SAPS on Demand" "Storage on Demand" "Base" for Migration etc. Price + + = 22 Copyright 2010 FUJITSU

24 Organizational Challenges The new vertical operational approach caused some troubles with the existing functional organization Finding a "home" of a vertical approach in a horizontal organization was not easy However with FF4SAP the establishment of an SLA and usage based operation could be triggered 23 Copyright 2010 FUJITSU

25 Technological concerns from customers Database too big We normally use SAN - not NAS Linux is for tinkers I do not want to share my system with others I want technology xyz 24 Copyright 2010 FUJITSU

26 Platform distribution and development SAP Systems in the FlexFrame Pool 164,000 SAPS net (Max42 metrics) Total 55 TB net 15 customers in isolated pools Plan 2012 Migration of the remaining systems to FF4SAP z/os AIX HP-UX FlexFrame Copyright 2010 FUJITSU

27 Current advantages for Lufthansa Technik Significant cost reduction in infrastructure operations Increase of performance in ~20% to ~90% of all use cases Standardization of instances State-of-the art backup concept allows faster system copies Increased availability Parameter changes by utilizing "sleeping" application instances Fast addition of instances to serve peak loads, which are required on short term 26 Copyright 2010 FUJITSU

28 General Learnings & Recommendations!! KISS (Keep It Simple & Stupid) Drive vertical production without limits (engineer horizontally, operate vertically)!! Involve technical specialists and system architects during introduction Select the right partner! Standardize applications! Keep your responsibility and do not move it! Maximize Automation! Use the experience of others! Utilize all economies of scale! Do not develop but configure existing solutions 27 Copyright 2010 FUJITSU

29 28 Copyright 2010 FUJITSU

30 29 Copyright 2010 FUJITSU

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