Slovenian One stop shop: Good practice in implementing Service Directive

Transcription

1 Slovenian One stop shop: Good practice in implementing Service Directive Teja Batagelj, Ministry of Public Administration, Slovenia Miha Pšenica, SRC.SI, Slovenia

2 Company start-up before Slow Complicated Non-friendly Not accessible = Several contacts User dissatisfaction

3 Company start-up after Fast Simple Friendly Accessible Transparent = One stop shop User satisfaction

4 One stop shop project for companies Goals To enable fast (in 4 days), simple and free of charge registration of a company To perform all other obligatory procedures for start up at one stop shop contact point or online To support other (most frequent) services for businesses at one stop shop contact point or online

5 Data about the project Duration: January 2007 February 1, 2008 Human resources used: 36 man/year 15 institutions involved 18 lecturers Budget: EURO for development of the system EURO for training EURO for adjustment of subsystems Total: EURO (MPA: EURO, 85% ESF)

6 Scheme of the One stop shop system

7 Impacts Services are not limited by time or geographical factor (24*7*365) All services at the One stop shop portal are free of charge A portal is a single point for e-services and life events for businesses The procedure from opening the bank account, submitting the application for registration into court register to receiving a decision about the entry can be done electronically (e-signing, e-delivery in a safe mail box) Companies can perform more than procedures per a year online

8 Impacts Savings for companies (10 MIO EURO per a year) if all companies use services of One stop shop portal Entry in the court register and the entry into business register is done simultaneously with the assignment of tax number to the company Abolished notarization of contract of members and memorandum of association for simple limited liability company Abolished publication of entries in Official Gazette, replaced by free of charge publication on the websites Abolished fee for entries into Court register Submission of completed forms

9 Impacts Increased exchange of data between institutions abolishment of paper work Business and court register have become technologically one database Cooperation of public institutions User satisfaction

10 Online procedures All procedures, except more complicated registration of companies can be done online. Services available also for users from EU countries Conditions for cross-border usage: A user owes a qualified digital certificate Preliminary procedure (registration) has been completed English version of the systems required The system supports foreign certificates

11 Proof of concept has been successfully implemented through the first pan-european pilot. + One stop shop system with contact points All technological and organizational requirements for implementation of Service Directive are fulfilled. The renovation of processes will play essential role before the implementation

12 One Stop Shop What does it offer? Establishing a company (registration) Modifying a company, de registration of a company Submitting tax information Request for issuing the VAT identification number Registering in the mandatory social and health insurance of persons and family members Modifying and de registration of mandatory social and health insurance data Submitting notices on vacancies or types of work 12

13 One Stop Shop How does it work? Derives data from 6 different registers: Business Register Central Register of Population Register of Territorial Units Tax Register Social and Health Insurance Register Register of Digital Certificates Work Permit Register Simplifies the process for the businesses and the institutions 13

14 One Stop Shop Technologies used Web application: Three tier architecture Application Server with Java Oracle database Web Browser Extensive use of Digital Signatures Web Services XML XSD Schema Validation Javascript, DHTML, Ajax 14 egovernment Conference

15 One Stop Shop Pan EU Pilot Demo The goal was to enable Slovenian One Stop Shop and its services for all EU citizens Necessary step before using the services is registration into Central Register of Population, which can be done electronically 15

16 One Stop Shop Pan EU Pilot Demo Demonstration 16

17 17 One Stop Shop Preliminary procedure

18 18 One Stop Shop Preliminary procedure

19 19 One Stop Shop Preliminary procedure

20 20 One Stop Shop Preliminary procedure

21 Entry to a service part of One Stop Shop for citizens. 21

22 The EU citizen must identify with the digital certificate that has been issued by one of selected certificate authorities. The data from the selected certificate gets parsed, so that the One Stop Shop knows who the citizen is th February 2008 egovernment Conference

23 One Stop Shop user registration process with the first login. Theuserdataand credentials are parsed from the digital certificate th February 2008 egovernment Conference

24 Start an electronic registration of a Limited liability company (Ltd) th February 2008 egovernment Conference

25 The registration process and the form are divided into 10 steps th February 2008 egovernment Conference

26 Many fields in the form are pre-filled withthedatafrom registers, i.e. Central Register of Population and Register of Territorial Units th February 2008 egovernment Conference

27 One Stop Shop prepares all the legal documents that a citizen has to submit for a successful registration. The citizen can sign the documents electronically and attach them to the application th February 2008 egovernment Conference

28 Citizen digitally signs the application and sends it to the registrar th February 2008 egovernment Conference

29 The application was successfully filled, signed and sent to the registrar. The citizen can look up the application status. The registration is freeof-charge and is completed under four days th February 2008 egovernment Conference

30 30 The citizen receives the answer electronically

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33 Q&A 33