Reputation Management

Transcription

1 Reputation Management

2 Protecting your reputation Health and social care providers and commissioners, in the public and private sector, are frequently confronted by situations giving rise to reputational risk: from operational issues, high profile inquiries or challenges to decisions, to critical media coverage - or even covert filming - of a patient experience.

3 Focused and commercial, identifying pragmatic solutions to our problems Director of Business Development, Ambulance Trust Faced with threats of this nature, you need a strategy to safeguard your organisation s reputation whilst doing everything possible to protect and support your staff and retain the confidence of stakeholders. You also need a highly responsive team that understands the legal and political worlds that you operate in. Our lawyers are all health and social care specialists. Our depth of experience and training ensures that we can advise and inform your response to any challenge facing your organisation. Our knowledge of the healthcare sector means that we can gauge the risks quickly and help you develop the right strategy to respond to and manage effectively a rapidly developing situation.

4 Capsticks Solicitors LLP The healthcare business inside out Capsticks has been working in partnership with the healthcare sector for 30 years. We work with 200 healthcare businesses both in and outside the NHS. We make it our business to know the healthcare business better than anyone else, and because we have an in depth understanding of the issues that are likely to affect you, we ll find the right answer for you. With healthcare legal experts across the board, we have the flexibility to deploy a dedicated team that can answer your needs, whatever the project or challenge facing you. A lead partner will be responsible for providing you with a seamless service. Reputational issues are a key consideration in the advice we give and we will deliver tailored, commercial advice to enable you to achieve your required outcome, giving a strong lead whenever required. As a specialist niche firm, we work flexibly and efficiently and can therefore offer a range of pricing options designed for different types and volumes of legal work. You pay for your legal service in a way that suits you.

5 Reputation Management What the UK s legal directories say about us This firm is all about healthcare and offers an impressive national practice of great depth and range. A highly efficient, well-oiled machine with no weak links in the chain. Clients commend Capsticks for being particularly media-savvy when something hits the press. The best niche law firm in healthcare... This market leader knows the health business inside-out, and establishes a rapport with clinicians and managers very quickly. Quotes taken from Legal 500 and Chambers UK What we can do for you Our team s immersion in healthcare means that we can always provide advice reflecting and addressing reputational concerns. Work we undertake in helping clients to protect their reputations includes: Handling challenges to service reconfiguration or treatment funding decisions Protecting operational threats through the actions of external contractors Responding to and assisting with external inquiries Assisting in liaison with external investigations by CQC, the Health and Safety Executive and Police Responding to adverse publicity in: Local and national print media Online coverage Social networks Responding to covert filming by broadcasters Cases we have been involved in include: Public inquiries and other tribunals investigating issues including Mid Staffordshire Hospital NHS Trust, Baby P and 7 July bombings Responses to covert filming in NHS trusts by BBC Panorama and Channel 4 Dispatches Investigations and prosecutions by HSE Liaison with media and PR advisers in judicial reviews of service reconfiguration

6 What our clients say about us Genuinely I do think the Trust has received an exceptional service from Capsticks this year in helping us to navigate through some particularly tricky issues. Director of Nursing and Operations, Mental Health Trust Capsticks provides a service that is more than just the legals. They understand the business pressures on us as a foundation trust, and have a range of solutions that are delivered in a joined-up way. Chief Executive, Foundation Trust Capsticks are a trusted source of clear, pragmatic and user-friendly legal advice and provide first class customer service; we are always able to seek advice at short notice when required, including over the telephone and face-to-face, and it is always provided to an excellent standard and with good humour. Director of Corporate Affairs, Acute Trust

7 Like to know more? To find out more about our Reputation Management Services please visit or if you wish to speak to somebody please call one of our team. David Firth Partner Gerard Hanratty Partner Gary Hay Partner Daniel Purcell Partner

8 Capsticks Solicitors LLP London Office 1 St George s Road, London SW19 4DR T +44 (0) F +44 (0) DX Wimbledon Central Birmingham Office 35 Newhall Street, Birmingham B3 3PU T +44 (0) F +44 (0) DX Birmingham Leeds Office Toronto Square, Toronto Street, Leeds LS1 2HJ T +44 (0) F +44 (0) DX Leeds Park Square Southampton Office 22 Kings Park Road, Southampton, SO15 2UF T +44 (0) F +44 (0) DX Southampton 3 gen5.indd813