Garantire con il BPM la coerenza fra norme di processo e sistema informativo: il caso UBS Italia
|
|
- Jemimah Sanders
- 8 years ago
- Views:
Transcription
1 SOLUZIONI AGILI PER IMPRESE AGILI WorkShop 29 settembre 2011 Garantire con il BPM la coerenza fra norme di processo e sistema informativo: il caso UBS Italia Paolo Poto Key Account Manager
2 Saldare disegno dei processi e software un BPMS è un sistema software generico che guidato dal disegno esplicito dei processi realizza applicazioni di gestione dei processi operativi (M. Weske, et al. 2004) ICT ORGANIZZAZIONE
3 Processo + Form + Integrazione Normativa = Applicazione
4
5 Processo + Form + Integrazione 1) Saldare il modello del processo con l applicazione software Normativa Applicazione! 2) Rispettare i sistemi esistenti accordando così l esigenza di specializzazione con la trasversalità dell orientamento ai processi 3) Attivare il ciclo del miglioramento controllo efficienza
6 L esperienza UBS Italia (di Osvaldo Bordoni Chief Operating Officer, UBS Italia dal Gartner Business Process Management Summit 2011)
7 Introduction The UBS Group
8 The UBS Group UBS is present in over 50 countries throughout the world with 65,000 employees and offers a variety of services, focused on wealth management, through its 4 main divisions: Wealth Management & Swiss Bank Wealth Management Americas (not shown on the map) UBS Global Asset Management UBS Investment Bank The map shows the distribution of the Wealth Management Divisions Vancouver Calgary Montreal Toronto Città del Messico Città di Panama Nassau Santiago del Cile Buenos Aires Over 100 Wealth Management offices Svizzera Over 70 Wealth Management offices in the world Over 20 Representative offices of UBS SA Birmingham Edinburgo Londra Manchester Newcastle Jersey Bordeaux Lione Marsiglia Nantes Parigi Strasburgo Punta del Este Montevideo Svizzera Amsterdam Lussemburgo Bruxelles Anversa Ghent Barcellona Bilbao Coruna Madrid Siviglia Valencia Saragozza Bad Homburg Berlino Bielefeld Brema Colonia Dortmund Duesseldorf Essen Stoccolma Praga Mosca Varsavia Kiev Budapest Salisburgo Vienna Monte Carlo Pechino Istanbul : Atene Beirut Nagoya Tokio Nicosia Tel Aviv Shanghai Cairo Abu Dhabi Guangzhou Taipei Osaka Dubai Taichung Riyadh Hong Kong Doha Kaohsiung Mumbai Bangkok Kuala Lumpur Singapore Manama Giacarta Bologna Brescia Firenze Milano Modena Padova Roma Torino Treviso Francoforte Amburgo Monaco Norimberga Rosenheim Stoccarda Wiesbaden Johannesburg Melbourne Brisbane Sydney For purely illustrative purposes.
9 UBS in Italy UBS has recreated its own global platform in Italy offering a full range of services through these three divisions Wealth Management Investment Bank Global Asset Management UBS (Italia) S.p.A. UBS Fiduciaria S.p.A. UBS Italia SIM S.p.A. UBS Corporate Finance Italia S.p.A. UBS Global Asset Management (Italia) S.p.A. UBS Alternative Investment (Italia) Sgr UBS Global Asset Management (Italia) Sgr UBS (Italia) S.p.A. was established in 1996 and is an Italian bank, fully owned by UBS AG. Our main activity is Wealth Management and we now have 9 branches in Italy Torino Milan o Trevis Bresci o a Padov Modena a Bologna Firenze Roma
10 From Review to Reality The Project
11 Executive Summary Existing Situation The Account Opening process took 13 days to complete Objective Reduce timeframe for account opening and set up optical archiving, Action Develop an application based on BPMS Results A 55% reduction in the account opening timeframe A huge reduction in error rate Optical Archiving in place Immediate and long term savings
12
13 Account opening time-frame as it was From contract signing to delivery of acceptance document to customer 12,8 days From receipt of contract by Operations to archiving of documents 8,5 days From delivery of contract document to Operations to account activation 1,8 days Client 12,8 days Front office Operations 8,5 days 6,8 days 6 days 1,8 days Client sign off Documentation received by Ops Account opened Acceptance sent to client Documentation archived Area of Analysis
14 Overview of error rate High number of data and document inconsistencies identified (about 90% of documents received by Operations are not correct), which cause process loops Contract mistakes recorded by Operations Contracts with data entry mistakes 56% (143) Contracts with data entry mistakes and document mistakes 35% (88) 9% (22) Contract without mistakes
15 KPI Target values account opening Key Performace Indicator Current Value (Average value) % Reduction Target Value Account Opening Time - Client Advisor (CA) Perspective 1.8 days - 44% 1 day Account Opening Time Time to Acceptance 6.8 days - 41% 4 days Account Opening Time - Client Perspective 12.8 days - 22% 10 days Account Opening - Average number of deficiencies per contract sent to Ops 17-53% 8 Account Opening - Time needed to correct mistakes 9 days - 40% 5.4 days Account Opening - Mistakes not detected by Operations Account Opening - Time spent per contract Below Satisfactory Above Satisfactory 6.5 hours - 75% 1.6 hours
16 Account opening New structure The new structure features the following macro-functionalities supporting the new processes Data consistency control Data checked during entry and creates system static data Document printing/layout Composition Standard template filled with previously entered client data Workflow and Business Process Monitoring Status monitored and authorisation process activated by specific triggers Support document completion Electronic Check to check the status of the documents Support to data & document content consistency control Electronic reports check data entered and document produced CRM Tool Core Banking System Optical Storage Tool
17 Validation Tool What is the Validation Tool and how does it work? It is a software layer that works between the CRM Tool and the Core Banking System. Eliminates the Core System for static data entry Electronic checklists to ensure accuracy and completeness Automated workflows to synchronize the authorization request process. Front office enter data in CRM tool and Ops users and Front office support use the Validation Tool to manage static data. CRM Tool Core Banking System Optical Storage Tool
18 New Account Opening process The solution manages all the tasks related to customer account in a process oriented way, delivering the correct information to the correct user at the correct time asking to them perform the required operation, all using a single tool The workflow guides the following processes: New Account opening, Due Diligence and Portfolio Management Note: the flow shown is only a simplified example of the real process
19 New Account Opening All the customer data are requested, checked and managed
20 New Account Opening All the customer data are requested, checked and managed The solution shows all the ongoing business processes for a given customer
21 New Account Opening All the customer data are requested, checked and managed The solution shows all the ongoing business processes for a given customer All the necessary documents are automatically generated, and prefilled with online data. All the documents are then merged into a single, transferable, easy to manage PDF.
22 New Account Opening All the customer data are requested, checked and managed The solution shows all the ongoing business processes for a given customer All the necessary documents are automatically generated, and prefilled with online data. All the documents are then merged into a single, transferable, easy to manage PDF. A tracking pane shows the status of all the tasks performed on the Account and who is responsible for the next action
23 Due Diligence The due diligence process collects and manages all the data and documents related to a customer trustworthiness
24 Due Diligence The due diligence process collects and manages all the data and documents related to a customer trustworthiness Management of internally collected information
25 Due Diligence The due diligence process collects and manages all the data and documents related to a customer trustworthiness Management of internally collected information Management of information collected from third party data banks
26 Portfolio management The new account is about to be created. The account type is entered and all the customer's records are linked to the account.
27 Portfolio management The new account is about to be created. The account type is entered and all the customer's records are linked to the account. Economic conditions are also managed.
28 Portfolio management The new account is about to be created. The account type is entered and all the customer's records are linked to the account. Economic conditions are also managed. Review Check-List. An automatically generated Check List guides the operator to make all the relevant checks.
29 Optical Archiving project Process Issues Isolated manual processes Paper documentation Solutions provided by new processes Automated scanning and electronic archiving of documentation Automatic indexing links documentation to the account number using barcode 1. Scanning 2. Indexing 3. Interfacing Optical Storage Tool 10
30 Optical Archiving Barcode recognition A barcode integrated in a document provides different benefits, such as: Automatic contract recognition (by document ID) Automatic version of contract recognition (by document version ID) Automatic recognition of document (by progressive ID) The following is an example of a barcode: : UBS Italy 2 digit ID Code 12 : Doc type 2 digit ID Code 01 : Doc version 2 digit ID Code : Progressive 7 digit ID Code UCC12 8 CODE1 28
31 Overall immediate Costs & Savings Expected Overall Mandate Growth
32 Grazie! Paolo Poto Key Account Manager marketing [at] docflow.it DocFlow Italia Spa Centro Direzionale Milanofiori Strada 4 Palazzo Q Rozzano MI Tel Fax marketing@docflow.it
DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk?
DHL Global Energy Conference 2015 Outsourcing logistics Enhancing innovation or increasing risk? Introduction to panel discussion Houston, October 13 th What has happened since the last DHL conference?
More information2015 City RepTrak The World s Most Reputable Cities
REPUTATION LEADERS NETWORK 2015 City RepTrak The World s Most Reputable Cities The World s View on Cities: An Online Study of the Reputation of 100 Cities RepTrak is a registered trademark of Reputation
More informationDigital Infrastructure and Economic Development. An Impact Assessment of Facebook s Data Center in Northern Sweden executive summary
Digital Infrastructure and Economic Development An Impact Assessment of Facebook s Data Center in Northern Sweden executive summary The Boston Consulting Group (BCG) is a global management consulting firm
More informationINSTRUCTIONS FOR USE I-GUCCI WATCHES
INSTRUCTIONS FOR USE I-GUCCI WATCHES Instructions for use General information Main functions: Double time zone, see "List of cities" table - world time with selected city indicator - local time Display
More informationat the pace of business Leadership development In-house programs available! The Leadership Express Series Ottawa, ON
Africa Cape Town Johannesburg Pretoria Asia Bangkok Beijing Ho Chi Minh City Hong Kong Jakarta Kuala Lumpur Mumbai New Delhi Seoul Shanghai Shenzhen Singapore Tokyo Europe Amsterdam Athens Barcelona Berlin
More informationDenied Boarding Eligibility
Option 1 Denied Boarding Compensation voucher may be used for a single Emirates operated two sector return journey between Dubai and the adjoining list of cities. (OR) Between Australia & New Zealand or
More informationDenied Boarding Eligibility
Option 1 Denied Boarding Compensation voucher may be used for a single Emirates operated two sector return journey between Dubai and the adjoining list of cities. (OR) Between Australia & New Zealand or
More informationHSBC Trade Finance - Global Growth Strategies for BC Seafood, Aquaculture, and Agrifood Products
HSBC Trade Finance - Global Growth Strategies for BC Seafood, Aquaculture, and Agrifood Products June 2014 Who We Are Introduction: HSBC Group Global Partner of Choice One of the largest banking and financial
More informationThe Data Center of the Future: Creating New Jobs in Europe
The Data Center of the Future: Creating New Jobs in Europe New data centers will create hundreds of thousands of new jobs for Europe by 2020. But there is work to be done to capture this opportunity fully.
More informationMercer Cost of Living Survey Worldwide Rankings, 2009 (including rental accommodation costs)
Mercer Cost of Living Survey Worldwide, Country 2008 1 2 Tokyo Japan 143.7 127 2 11 Osaka Japan 119.2 110 3 1 Moscow Russia 115.4 142.4 4 8 Geneva Switzerland 109.2 115.8 5 6 Hong Kong Hong Kong 108.7
More informationseeing the whole picture HAY GROUP JOB EVALUATION MANAGER
seeing the whole picture SM HAY GROUP JOB EVALUATION MANAGER for organizations of any size, job evaluation can be a complex task. hay group job evaluation manager sm (jem) builds hay group s class-leading
More informationIndian E-Retail Congress 2013
The Retail Track The Omni Channel Retail Supply Chain Indian E-Retail Congress 2013 Subhendu Roy Principal Consumer Industries and Retail Practice 15 February, 2013 Disclaimer This document is exclusively
More informationThe World s Most Competitive Cities. A Global Investor s Perspective on True City Competitiveness
The World s Most Competitive Cities A Global Investor s Perspective on True City Competitiveness A report by Site Selection magazine in cooperation with IBM Global Business Services The World s Most Competitive
More informationAn introduction to the Rothschild businesses
An introduction to the Rothschild businesses Introducing the Group The Rothschild Group is one of the world s largest independent financial advisory groups, employing approximately 2,800 people in 40 countries
More informationThe leading adviser in the global education sector
The leading adviser in the global education sector 3 Global Financial Advisory Rothschild stands apart from the competition. What makes Rothschild special as an adviser is that we are: Focused on clients
More informationGenerating Serialisation Code with Clang
EURO-LLVM CONFERENCE 12 th April 2012 Wayne Palmer Generating Serialisation Code with Clang 1 INTRODUCTION TO THE QUANTITATIVE ANALYTICS LIBRARY A single C++ library of nearly 10 million lines of code.
More informationboard solutions litigation support services Executive compensation
board solutions litigation support services Executive compensation i Deep experience, strong partnerships Hay Group s Board Solutions business assists attorneys in various types of engagements that involve
More informationThe Global Financial Centres Index 16
Featuring a supplement on Maritime Financial Centres sponsored by Busan Metropolitan City The Global Financial Centres Index 16 SEPTEMBER 2014 1 New York 2 London 3 Hong Kong 5 San Francisco 6 Tokyo 7
More informationAMSTERDAM Euro Formato disponibile
AMSTERDAM Euro Formato disponibile Amsterdam Card, 24H, Ad, (1 Ch 0-3 incl.) 40,00 Card / Voucher Amsterdam Card, 48H, Ad, (1 Ch 0-3 incl.) 50,00 Card / Voucher Amsterdam Card, 72H, Ad, (1 Ch 0-3 incl.)
More informationHow CPG manufacturers and retailers can collaborate to create offers that will make a difference. Implications of the Winning with Digital Study
Implications of the Winning with Digital Study How CPG manufacturers and retailers can collaborate to create offers that will make a difference 1 To shed light on retailers shift from traditional to digital
More informationBelgrade 12 December 2011. Luke Brucato Manager CRIF Certification Services l.brucato@crif.com
Belgrade 12 December 2011 Luke Brucato Manager CRIF Certification Services l.brucato@crif.com Agenda Why does property valuation matter? The EC Mortgage Credit Directive Proposal impact on the bank What
More informationInternet of Things, a key lever to reduce CO 2 emissions
COP21 Internet of Things, a key lever to reduce CO 2 emissions November 13 th, 2015 Exponential technologies combined with Internet global model drive a new industrial revolution: the Internet of Thing
More informationGlobal Cities 2016. Which global cities are performing best today, which have the best long-term potential, and what makes a smart city?
Global Cities 0 Which global cities are performing best today, which have the best long-term potential, and what makes a smart city? Global Cities 0 Today, more than half of the world s population lives
More informationFreight Forwarders: Thinking Outside the Box
Freight Forwarders: Thinking Outside the Box Given its size, profitability, and expected growth rates, freight forwarding is among the most attractive segments in the North American transportation services
More informationWhat Makes Cities Successful Randstad on the World Stage
What Makes Cities Successful Randstad on the World Stage 1966 7 World Cities London Moscow New York Paris Randstad Rhein-Ruhr Tokyo Today: JLL City Commercial Attraction Index Top 20 Population Economic
More informationBe clear about your talent management goals
Take Be clear about your talent management goals It s tough to get talent management right, particularly when market conditions and strategy are in constant flux. But take a whole systems approach to talent
More informationKen Favaro Ashish Jain Samuel Bloustein. Small Business Banking Customers An Attractive Segment for Organic Growth
Leading Research Paul Hyde Ken Favaro Ashish Jain Samuel Bloustein Small Business Banking Customers An Attractive Segment for Organic Growth Small Business Customers Are Among the Most Profitable Segments
More informationGlobal business needs a global partner
Global business needs a global partner Bespoke business banking on an international scale Corporate Banking The global business experts Riga Saint Petersburg Moscow London Amsterdam Minsk Warsaw Brussels
More informationReal Estate. Expertise of a boutique. Reach of a global firm.
Real Estate Expertise of a boutique. Reach of a global firm. Inside Expertise of a boutique, reach of a global firm 1 Broad global coverage 2 Industry coverage 3 Our search process 4 Proprietary assessment
More informationSRM How to maximize vendor value and opportunity
Operations Excellence: Supplier Relationship Management SRM How to maximize vendor value and opportunity 27th November 2014 Zagreb DDr. Michael Strohmer, Partner, A.T. Kearney michael.strohmer@atkearney.com
More informationSeamus McMahon Ashish Jain Kumar Kanagasabai. Redefining the Mission for Banks Call Centers Cut Costs, Grow Sales, or Both
Perspective Amit Gupta Seamus McMahon Ashish Jain Kumar Kanagasabai Redefining the Mission for Banks Call Centers Cut Costs, Grow Sales, or Both Contact Information Chicago Ashish Jain Principal 312-578-4753
More informationPhoenix Agenda Inside Tomorrow s Retail Bank
Presentation Phoenix Agenda Inside Tomorrow s Retail Bank eco Kompetenzgruppe E-Commerce Frankfurt, 24. September 2012 Christian Weiß, A.T. Kearney The role of technology in next generation retail banking
More informationThe Global Financial Centres Index 11
The Global Financial Centres Index 11 MARCH 2012 Financial Centre Futures 1 2012 The Qatar Financial Centre Authority sponsors Long Finance s Financial Centre Futures programme. Qatar Financial Centre
More informationConsolidated Version of S.I.No.111 THE FINANCIAL TRANSACTIONS REPORTING of 2000 REGULATIONS (No. 1), 2000 Made the 29 th day of December, 2000
MINISTRY OF FINANCE THE FINANCIAL TRANSACTIONS REPORTING ACT, 2000 (NO. 40 0F 2000) Consolidated Version of S.I.No.111 THE FINANCIAL TRANSACTIONS REPORTING of 2000 REGULATIONS (No. 1), 2000 Made the 29
More informationGuide. Axis Webinar. User guide
Guide Axis Webinar User guide Table of contents 1. Introduction 3 2. Preparations 3 2.1 Joining the visual part 3 2.2 Joining the conference call 3 2.3 Providing feedback and asking questions during a
More informationCURRICULUM VITAE CLARA GRAZIANO
CURRICULUM VITAE of CLARA GRAZIANO PERSONAL Name and surname: Clara Graziano Address (private): via Carducci 45, 30172 Mestre-Venezia phone: office 0432 249216, fax: 0432 249229 mobile: 345 9883469 marital
More informationSOCIAL MEDIA STRATEGY EXECUTION 10 STEPS DIGITAL SERIES
SOCIAL MEDIA STRATEGY EXECUTION 10 STEPS DIGITAL SERIES LIFESTYLE AS BASE FOR CONSUMPTION A strategy that pays off for your business Social Media can be crucial for digital business success if used strategically
More informationIndia. Doorway to opportunities
India Doorway to opportunities We have the key India s development plays an increasingly active role in the global economy and presents significant business opportunities. As clients manage and explore
More informationGreater than the Sum of its Parts: Professionalizing the Supervisory Board
Greater than the Sum of its Parts: Professionalizing the Supervisory Board Jörg Thierfelder and Michael Ensser In the current business environment, supervisory boards are responding to significantly higher
More informationThe Future of Swiss Offshore Private Banking
Leading Research Carlos E. Ammann Andreas Lenzhofer Daniel Diemers Stefan Kramer The Future of Swiss Offshore Private Banking Assessing the Impact of the New Abgeltungssteuer- Abkommen (Withholding Tax
More informationCities Research Center I 2015. City Momentum Index
Cities Research Center I 2015 City Momentum Index City Momentum Index, 2015 2 Tracking Speed of Change This is JLL s second annual City Momentum Index (CMI), which tracks the speed of change of a city
More informationGlobal Office Thermometer
Global Office Thermometer Lower costs driven by appreciating US dollar, weaker economic growth in Europe and increased supply in emerging markets May 2015 This is the 18th edition of our annual report
More informationEnergy Management: Can Utilities Seize the Opportunity?
Energy Management: Can Utilities Seize the Opportunity? Energy management is generating plenty of buzz. But will it help utilities meet their growth numbers? Not until market trends shake out and partnerships
More informationGlobal Cities, Present and Future
Global Cities Index and Emerging Cities Outlook Global Cities, Present and Future Today more than ever, global cities need to run just to stand still. Urban leaders who wish to provide their citizens with
More informationPROVINCE. Lombardy - Italy. Copyright 2013 World Capital. All Rights Reserved.
MONZA & BRIANZA PROVINCE 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 Real Estate Market -1st semester 2013 Lombardy - Italy Copyright 2013 World Capital. All Rights
More informationAchieving Export Sales Growth
Achieving Export Sales Growth How Enterprise Ireland and its overseas network works with Irish exporting companies Angela Byrne Marketing & Sales Strategy Adviser Enterprise Ireland Finance 4 Growth Workshop
More informationWalid Tohme Jad Bitar. Healthy Links Bringing Interoperability to Healthcare Delivery
Perspective Ramez Shehadi Walid Tohme Jad Bitar Healthy Links Bringing Interoperability to Healthcare Delivery Contact Information Beirut Ramez Shehadi Partner +961-1-985-655 ramez.shehadi@booz.com Walid
More informationAnders Johansson, Senior Account Manager Sweden E mail anders.johansson@booking.com Mats Kullenberg, Account Manager Sweden
Anders Johansson, Senior Account Manager Sweden E mail anders.johansson@booking.com Mats Kullenberg, Account Manager Sweden HISTORIA Booking.com grundades 1996 i Holland Köptes av Priceline.com 2005 Huvudkontor
More informationRents continue to recover. Global Office Index Q2 2014
Rents continue to recover Global Office Index Q2 2014 2 Global Office Index, Q2 2014 JLL Global Office Index Q2 2014 Rents continue to recover Steady improvement in both leasing activity and corporate
More informationMasterCard. 2014 Global Destination Cities Index. By: Dr. Yuwa Hedrick-Wong and Desmond Choong
MasterCard 2014 Global Destination Cities Index By: Dr. Yuwa Hedrick-Wong and Desmond Choong Introduction A hundred years ago, in January 1914, the first commercial flight flew from Tampa to St. Petersburg
More informationGoodbye Spokesperson, Hello Steward
Goodbye Spokesperson, Hello Steward The Transformation of Corporate Communications Once heralded as the seat held by the best storyteller in the company, corporate communications is no longer about amplifying
More informationAiming for Outsourcing Excellence
by Mike Connolly mike.connolly@booz.com Vinay Couto vinay.couto@booz.com Gil Irwin gil.irwin@booz.com Karl Kellner karl.kellner@booz.com Aiming for Outsourcing Excellence The New Knowledge-Based Outsourcing
More informationMember Firm Overview. Protiviti 1
Member Firm Overview Protiviti 1 Protiviti Independence, Integrity and Professionalism Protiviti is a global business consulting and internal audit firm composed of experts specializing in risk, advisory
More informationGauthier Vincent Chuck Lyman Sofia Graniello. U.S. Wealth Management Survey Trends and Emerging Business Models
Leading Research John Rolander Gauthier Vincent Chuck Lyman Sofia Graniello U.S. Wealth Management Survey Trends and Emerging Business Models Executive Summary The U.S. wealth management industry is in
More informationCNC 8037. The solution for simple machines
CNC 8037 The solution for simple machines CNC 8037 The solution for simple machines Fagor Automation has been characterized in history for providing tailored solutions to their customers.it offers high-end
More informationHow to Become a Procurement Champion
How to Become a Procurement Champion What is the secret to building a prosperous, valuedriven procurement organization? A holistic procurement transformation (HPT), and the right balance between your business
More informationBuilding a Customer-Centric Operating Model Aligning Segments, Products, and Channels
Leading Research Paul Hyde Frank Ribeiro Ashish Jain Kumar Kanagasabai Building a Customer-Centric Operating Model Aligning Segments, Products, and Channels Financial Institutions can expect to compete
More informationAccredited TOGAF 9, ArchiMate 2 and IT4IT Training Course Calendar June 2016 onwards
Course Start Date Training Provider Training Course Name Type Course Location Duration Exam Status URL Contact Email Contact Telephone 2016-07-01 2016-07-01 Conexiam TOGAF 9 Training Course TOGAF 9 Combined
More informationPaolo Lasagni Dr. Tim Habermann. A Pragmatic, Business-Focused Approach to SOA
Perspective Enrico Strada Paolo Lasagni Dr. Tim Habermann A Pragmatic, Business-Focused Approach to SOA Contact Information Milan Enrico Strada Partner +39-02-72-50-93-00 enrico.strada@booz.com Paolo Lasagni
More informationUnited Group s Global Property Services Business. December 2007
United Group s Global Property Services Business December 2007 Key Drivers in Property Global opportunities servicing multi national companies Global tenders in 2007 is 50 compared to 6 in 2002 Strong
More informationMULBERRY INSURANCE, MUNICH RE AND ERGO STRATEGIC PARTNERSHIP. Authorised and regulated by the Financial Conduct Authority
MULBERRY INSURANCE, MUNICH RE AND ERGO STRATEGIC PARTNERSHIP Authorised and regulated by the Financial Conduct Authority MULBERRY INSURANCE - OVERVIEW MULBERRY INSURANCE OUR PHILOSOPHY We promise to bring
More informationList of the recognized foreign exchanges relative to the reporting requirement
List of the recognized foreign exchanges relative to the reporting requirement Art. 15 para. 2 SESTA determines that securities dealers must report all the information necessary to ensure a transparent
More informationA Tailored Oracle E-Business Suite Doesn t Need to Cost You
A Tailored Oracle E-Business Suite Doesn t Need to Cost You Using Preventive Controls Governor to close gaps and save money by configuring, not customizing Introduction Enterprise resource planning (ERP)
More informationImproved Outlook? French Manufacturing Competitiveness Radar 2014/2015. Paris, March 2015
Improved Outlook? French Manufacturing Competitiveness Radar /2015 Paris, March 2015 Roland Berger's manufacturing Competitiveness Radar We are proud to present you the third edition of our survey on French
More informationGOING FOR GOLD IN THE GLOBAL OFFICE MARKET
GOING FOR GOLD AUGUST 2012 A COMPARISON OF GLOBAL OFFICE PROPERTY MARKET PERFORMANCE London on the rise but Beijing takes the Gold With the eyes of the world focused on sporting and cultural achievement
More informationPrices and Earnings. A global purchasing power comparison
Prices and Earnings Wealth Management Research Update edition 2009 August 200 A global purchasing power comparison Price levels Oslo, Zurich and Geneva are the most expensive cities Wage levels Highest
More informationEmerson Project Excellence: Built on four main pillars
Emerson Project Excellence: Built on four main pillars Global project execution processes Global engineering standards Global project organization Global engineering backbone Capital Projects Challenges
More informationOpportunities for Action. Shared Services in Operations and IT: Additional Complexity or Real Synergies?
Opportunities for Action Shared Services in Operations and IT: Additional Complexity or Real Synergies? Shared Services in Operations and IT: Additional Complexity or Real Synergies? In recent years, many
More information01/ 02/ 03/ 04/ 05/ Beyond borders Deloitte Discovery April 23 rd 2015 Cyprus 1 Going beyond borders to move our clients ahead Deloitte Discovery Services - Deloitte Legal 2 The Deloitte
More informationb2fair HANNOVER MESSE 2010
b2fair HANNOVER MESSE 2010 Company Profile Your Contact Partner Camere di Commercio Italiane in Europa (Amsterdam, Barcellona, Belgrado, Bruxelles, Francoforte, Lione, Lisbona, Londra, Lussemburgo, Madrid,
More informationCargo Sales & Service Presentation. Air Logistics UK
Cargo Sales & Service Presentation Air Logistics UK Air Logistics Group Introduction Introducing Air Logistics Group IATA Approved $500m cargo sales 220 employees worldwide Experienced management team
More informationUK Europe. Global Fares Guide Effective November 2004
UK Europe Global Fares Guide Effective November 2004 Important information Fares and conditions are correct at time of printing and are subject to change. Detailed conditions are held by your Travel Agent,
More informationKey Questions and Answers for U.S. Issuers Offering an ESPP Outside the U.S.
Key Questions and Answers for U.S. Issuers Offering an ESPP Outside the U.S. May 1, 2009 (Revised from August 1, 2006) Compliments of Valerie Diamond Baker & McKenzie LLP This publication includes a series
More informationFact sheet DTZ Fair Value Index TM methodology
Fact sheet DTZ Fair Value Index TM methodology DTZ Fair Value Index TM launched to measure investor opportunity in world s commercial property markets First ever forward-looking commercial property value
More informationDr. Walid Tohme Jad Bitar. Fit for Purpose Developing Enterprise- Wide Electronic Medical Records
Perspective Ramez Shehadi Dr. Walid Tohme Jad Bitar Fit for Purpose Developing Enterprise- Wide Electronic Medical Records Contact Information Beirut Ramez Shehadi Partner +961-1-985-655 ramez.shehadi@booz.com
More informationT&E. Where Business Travelers Spend Money
T&E Where Business Travelers Spend Money Contents Introduction 3 Key Findings 4 Top Expensive Cities for Business Travel 5 International 5 U.S. 5 Top 10 Spend Categories 6 International 6 U.S. 7 Most Visited
More informationHuman Resources Specialty Practice. www.stantonchase.com
Human Resources Specialty Practice www.stantonchase.com Established in 1990, Stanton Chase has grown to be ranked among the leading global executive search firms as rated by all major industry market research
More informationSetting Up Business Operations in Germany: Company Establishment, Corporate Taxation and Incentives
Chris Schmidt - istockphoto Setting Up Business Operations in Germany: Company Establishment, Corporate Taxation and Incentives Udo Sellhast, Senior Manager Tax & Legal Services, Germany Trade & Invest
More informationCoaching Executives: Building Emotional Intelligence
IMPACT STORY Coaching Executives: Building Emotional Intelligence How a Global Airline Developed Emotionally Intelligent Leaders via an Integrated Coaching Solution The Challenge The Columbia Leadership
More informationExecution Venues Traiding places provided by UBS Switzerland AG
a b Execution Venues Traiding places provided by UBS AG Note that this list of Execution Venues is not exhaustive. This list will be kept under review and updated in accordance with UBS s Order execution
More informationJoint General Assembly APLAC-PAC 2014 June 21-28, Guadalaja, Mexico
Joint General Assembly APLAC-PAC 2014 June 21-28, Guadalaja, Mexico Suggestions air transportation to Guadalajara, Mexico Below are some suggested connections that can be taken from different countries
More informationPROVINCE. Lombardy - Italy. Copyright 2013 World Capital. All Rights Reserved.
LODI PROVINCE 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 Real Estate Market - 1st Semester 2013 Lombardy - Italy Copyright 2013 World Capital. All Rights Reserved.
More informationStudent Details. Student ID e155078 Date of Birth 10/02/1989 Place of Birth INDIA Nationality Italian. Education. Turin. Berlin
Student ID e155078 Date of Birth 10/02/1989 Place of Birth INDIA Università degli studi di Torino Berlin Student ID e155170 Date of Birth 21/09/1986 Place of Birth NAPOLI Università degli Studi di Napoli
More informationcybersecurity dinner 2015
cybersecurity dinner 2015 Discussion Highlights In February 2015, President Obama, speaking at a White House Summit on cybersecurity and consumer protection, declared that the Internet has become a sort
More informationOpportunities for Action in Financial Services. Transforming Retail Banking Processes
Opportunities for Action in Financial Services Transforming Retail Banking Processes Transforming Retail Banking Processes The retail banking environment is undergoing major change. Retail banking customers
More informationOpportunities for Action in Financial Services. Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects
Opportunities for Action in Financial Services Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Sales Force Effectiveness: Moving Up the Middle and Managing New Prospects Good
More informationDEPOSITORY BANK & FUND ADMINISTRATION
DEPOSITORY BANK & FUND ADMINISTRATION ANTWERP, BARCELONA, BEIJING, BORDEAUX, BRATISLAVA, BRUSSELS, FRIBOURG, GENEVA, GUERNSEY, HONG KONG, LAUSANNE, LIEGE, LISBON, LONDON, LUGANO, LUXEMBOURG, LYON, MADRID,
More informationCCM National Project PRECIOUS Care of patients with acquired severe brain injury in Italy. In collaboration with
CCM National Project PRECIOUS Care of patients with acquired severe brain injury in Italy In collaboration with International workshop on Pathways of cure and care of patients in Vegetative State and Minimally
More informationCLOUD MONITORING AND SERVICE MANAGEMENT Helping CIOs maximize their IT services and investments
50 Years of Growth, Innovation and Leadership CLOUD MONITORING AND SERVICE MANAGEMENT Helping CIOs maximize their IT services and investments A White paper by Frost & Sullivan in collaboration with CA
More informationROLE SPECIFICATION INTERNATIONAL FINANCE CORPORATION
ROLE SPECIFICATION for the position of with GENERAL COUNSEL INTERNATIONAL FINANCE CORPORATION AMSTERDAM ATHENS ATLANTA BARCELONA BEIJING BERLIN BOGOTÁ BOSTON BRUSSELS BUDAPEST BUENOS AIRES CALGARY CHICAGO
More informationWe are Commerzbank Financial Institutions
We are Commerzbank Financial Institutions A team of highly qualified professionals, convincing worldwide through commitment and excellence. Advanced Markets CEE, Russia, CIS, Baltics Asia Middle East FI
More informationSTREAMLINE YOUR TRADING COMMUNITY TRADING COMMUNITY SERVICES
STREAMLINE YOUR TRADING COMMUNITY TRADING COMMUNITY SERVICES Etrali Trading Solutions CONNECTING YOU TO THE WORLD S FINANCIAL MARKETS Electronic trading is revolutionising our industry, but its impact
More informationEADS The Step Beyond. Presentation at the Arctic Conference: Challenges and Opportunities for Norway
EADS The Step Beyond Presentation at the Arctic Conference: Challenges and Opportunities for Norway Hans Lüken General Manager EADS Scandinavian Office, Aker Brygge May 10 th 2012 EADS - The Step Beyond
More informationCargo Sales & Service Presentation
Cargo Sales & Service Presentation Who is Air Logistics Group? Established in 1994 One of the world s leading cargo sales and service companies 55 offices spanning 32 countries and over 200 employees worldwide
More informationZia Khan. A Conversation with Jon Katzenbach and Zia Khan, Authors of Leading outside the Lines
Interview Jon Katzenbach Zia Khan A Conversation with Jon Katzenbach and Zia Khan, Authors of Leading outside the Lines Contact Information New York Jon Katzenbach Senior Partner +1-212-551-6115 jon.katzenbach@booz.com
More informationWebinars Drive Lead Generation:
50 Years of Growth, Innovation and Leadership Webinars Drive Lead Generation: Trada Uses ReadyTalk Web Conferencing for Thought Leadership, Qualified Leads A Frost & Sullivan Case Study www. Frost & Sullivan
More informationSeven Steps to Effective Data Governance. A White Paper
Seven Steps to Effective Data Governance A White Paper Table of Contents 1 Executive Summary 2 What Is Data Governance? 2 The Need for Data Governance 2 Why Enterprises Struggle With Data Governance 4
More informationAccessing DC savings: The new rules. www.allenovery.com
Accessing DC savings: The new rules www.allenovery.com 2 2 DCHQ Freedom and choice series: briefing 2 In addition to existing options such as cashing out a small lump sum, buying an annuity or going into
More informationemail: marco.frittelli@unimi.it Professor of Mathematical Finance Office phone: Italy+ 02 50316143
MARCO FRITTELLI email: marco.frittelli@unimi.it Professor of Mathematical Finance Office phone: Italy+ 02 50316143 CV Personal data and studies: Italian and USA citizenship. Degree (Laurea) in Mathematics
More information