Coaching Executives: Building Emotional Intelligence

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1 IMPACT STORY Coaching Executives: Building Emotional Intelligence How a Global Airline Developed Emotionally Intelligent Leaders via an Integrated Coaching Solution

2 The Challenge The Columbia Leadership Group was engaged by a major global airline to design, develop, deliver, and administer an integrated coaching solution to build emotional and social intelligence in its senior leaders. CLG was engaged to remedy a common situation: the organization s leaders were overusing command and control leadership resulting in lower employee engagement, retention and business performance. The integrated coaching solution s purpose: Identify and verify leadership developmental areas for the senior leadership population Embed a robust end-to-end coaching process to develop leadership capabilities and support leaders in enhancing business results Select, train, and manage coaches in consistent, results-achieving methodology Handle administration of coaching including, billing, scheduling, assessments, and evaluation Ground the coaching work in leaders day-to-day business context Change the corporate culture from command & control to listen & influence Accelerate the core business strategy through faster implementation of business critical projects via coached leaders 2

3 The Approach CLG conducted a focused needs assessment, including interviews and shadowing of key stakeholders and a cross-section of executives, to identify the leadership DNA needed to successfully lead talent and deliver on the business strategy. The needs assessment identified the need for: Managing Talent Managing Relationships Co-Creating Relationships Co-Creating Relationships: Empathy, Rapport and Communication Managing Relationships: Developing Others, Managing Conflict, Influencing without Authority, Collaborating Managing Talent: Motivation, Empowerment, Hiring, Building Synergies CLG designed an integrated coaching approach including: Standardized coach selection, training in CLG s methodology, and management, including assimilating existing airline coaches Executive coaching for 140 executives for months, one session every two weeks, expanded to all leaders in phase 2 Facilitation of individual Action Coaching Projects (on-the-job learning vehicles) focused on delivering on the business strategy by leading through Emotional & Social Intelligences Shadowing exemplary leaders (role models of desired leadership behaviors) within the organization Ongoing assessment and feedback sessions with leaders (before coaching, directly after, 3, 6, 12 months after) 3

4 The Impact CLG conducted an ongoing comprehensive evaluation through surveys and interviews with a cross-section of participants, managers, projects sponsors and coaches. The evaluation showed: Successful establishment of an immersive coaching process designed to meet the development needs of senior-level leaders and to drive business impact Creation of a common language and metrics for evaluating leaders, enabling open discussion among senior leaders and building consensus about the profile of the company s next-generation senior leaders Development of senior leaders was accelerated and aligned with the business strategy shown through increased execution of strategy and better business results A stable team of senior leaders who were effectively executing the strategy Leadership development and succession planning becoming more systemic CLG s approach to coaching was always driving business impact, even while focusing on softer skills such as Emotional Intelligence simultaneously -CHRO 4

5 The Columbia Leadership Group (CLG) is a privately-held global strategy and leadership consulting firm with offices in New York, Miami, Frankfurt, San Francisco, Riyadh, and Singapore. Partnering with leading organizations of all sizes, industries and regions of the world, we identify crucial growth opportunities and tackle the most vital challenges. Our services include Strategy Development & Acceleration, Innovation-driven Growth, Custom Leadership Development programs, Executive Coaching, Sales Force Effectiveness, as well as our innovative Assessment practice. We are proud to advise many of the world's leading organizations, including Pfizer, Sanofi, Novartis, Deloitte, Booz Allen Hamilton, Bank of America, Johnson & Johnson, United Airlines, JPMorgan Chase, QBE Insurance Group, Novo Nordisk, and The Ritz-Carlton. As a result of our highly strategic and collaborative approach, our clients build key capabilities, transform their organizations, improve performance and grow in times of uncertainty and rapid change. CLG Headquarters New York CLG Europe Frankfurt CLG Latin America Miami CLG West Coast San Francisco CLG Middle East Riyadh CLG Asia-Pacific Singapore Affiliate Locations: Los Angeles, Chicago, Houston, Dallas, Mexico City, Panama City, Bogota, Lima, Sao Paulo, Rio, Buenos Aires, Stockholm, London, Dublin, Brussels, Copenhagen, Paris, Amsterdam, Warsaw, Bucharest, Moscow, Barcelona, Madrid, Lisbon, Santiago de Chile, Basel, Zurich, Munich, Heidelberg, Milan, Johannesburg, Cape Town, Istanbul, Dubai, New Delhi, Mumbai, Beijing, Shanghai, Hong Kong, Taipei, Manila, Kuala Lumpur, Seoul, Tokyo, Sydney Copyright 2015 by The Columbia Leadership Group, Inc. All Rights Reserved

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