Mobile Money User Guide. All you need to know

Transcription

1 Mobile Money User Guide All you need to know

2 Ooredoo has partnered with MoneyGram a leading global money transfer company that has more than 32,000 agent locations in 98 countries/territories. This means that Ooredoo Mobile Money customers can send money to almost every country in the world. Ooredoo Mobile Money (OMM) is a mobile wallet (also called OMM Wallet or mwallet) service that enables you to pay, send or receive money instantly using your mobile phone. OMM turns your Shahry or Hala mobile phone into a new way to send money abroad, or to friends and colleagues here in Qatar, top-up Hala accounts or pay your Shahry bills safely, easily and conveniently.

3 Welcome to Ooredoo Mobile Money This short step-by-step guide takes you through the main features of your Ooredoo Mobile Money (OMM) service. A new way to transfer money home, safely and securely Forget the long queues! Send cash at a time and place that suit you, directly through your mobile The service is as easy to use as sending an SMS, all the instructions you need are on a menu in your phone Money is sent instantly and available to your friends and family straight away through a simple collection process Deposit Cash In to your accounts at any one of 200 Self Service Machines throughout Qatar

4 First, register for free Option I: visit any Ooredoo Shop Register instantly, don t forget: - Your original Qatar ID card (not a copy) - An active Ooredoo Connection (Hala or Shahry) registered to your name/qid Thank you for registering with Ooredoo Mobile Money. To start using the service, dial *40# Option II: directly from your Ooredoo Mobile (Mini Wallet) Dial *40# from your mobile Enter your QID Accept Terms & Conditions Once you successfully register: You ll receive an SMS confirmation and your OMM Wallet will be created After that, simply dial *40# to set up your 6-digit mpin as shown on the next page and access your mwallet

5 Dial *40# from your Ooredoo Mobile to access Ooredoo Mobile Money (OMM) Ooredoo Mobile Register with Ooredoo Mobile Money Mini Wallet. Confirm 2. *40# Dial *40# on your mobile to get started Press to confirm Please enter your QID Refer to Terms & Conditions of the service at ooredoo.qa Purpose of mwallet Thank you for registering with Mobile Money. To start using the service, press. Accept 2. Reject. Personal 2. Business. Continue 0. Enter your QID number Press to accept Terms & Conditions Press to select Personal Press to start using your OMM

6 Set your 6-digit OMM mpin to securely access your mwallet. Caution! For security reasons, don t share your mpin with anyone. Ooredoo Mobile Please create your 6-digit mpin Re-enter your 6-digit mpin Your mpin was created successfully. For security purposes, please don t share your mpin with anyone.. Continue 0. *40# Dial *40# Enter your 6-digit mpin Re-enter the 6-digit number to confirm your mpin Press to continue or 0 to go back to main menu

7 You re all set up! You can now do the following from your phone: Transfer money to: - 98 countries/territories using MoneyGram - Or directly to the Philippines, Nepal and Pakistan Transfer money locally within Qatar to: - Another OMM Wallet - Or QNB bank account Buy Hala credit for yourself or for a friend instantly Pay your Ooredoo bills Deposit or withdraw money from your mwallet Manage and control your mwallet through your phone: - Check exchange rates - Change your mpin - Check your balance - Check your statement - Add, delete or edit recipients

8 Deposit Cash In to your OMM Wallet Here s how you can do it: Option I: using our multilingual Self Service Machines (SSMs) Option II: by visiting any Ooredoo Shop Option III: directly from any QNB bank account Option IV: via salary transfer You can also receive local transfers from other OMM Wallets or QNB bank account holders as a means of Cash In.

9 Option I: using our multilingual SSMs Please select a service Kahra maa Pre-Paid service For Ooredoo Mobile Money registration, please visit your nearest Ooredoo Shop. Do you want to make a deposit into your Ooredoo Mobile Money account? Mobile Money Post-Paid service Yes Nojoom No. Select Mobile Money 2. Select Yes to confirm deposit Please select a service Please enter your QID number Deposit Mini Stat Proceed Clear 3. Select Deposit 4. Enter your QID Number

10 شكر لك يرجى ا حتفاظ بهذا ا يصال Thank you, please keep this receipt for later reference ooredoo.qa Please enter mobile number Please deposit cash in cash slot Currency allowed: QR Proceed Clear 5. Enter your mobile number 6. Put cash in the cash slot once open Amount Details Please take your receipt DATE: TIME OOREDOO REF 6/05/203 0:30: HALA RECHARGE HALA GSM NUMBER: AMOUNT PAID: QR THE NEW CREDIT BALANCE AND EXPIRY DATE WILL BE SEND BY SMS TO YOUR GSM NUMBER Add more Proceed Refund Confirm Clear 7. Confirm amount 8. Collect receipt

11 Option II: by visiting any Ooredoo Shop Go to any Ooredoo Shop with your registered Ooredoo number and deposit cash to your account. Option III: directly from any QNB bank account Step : call the QNB Call Centre to register for the QNB Mobile Payment service Step 2: after registering, simply send an SMS to 92 with the following: QMM <SPACE> OMM Wallet (Ooredoo mobile number) <SPACE> Amount in QR (e.g. QMM ) Type OK and send to 92 to confirm the transaction Option IV: via salary transfer Ask your employer to send your salary directly to your mwallet. You ll get your salary quicker and it s much more secure. You can do so either by:. Asking your employer to contact the Ooredoo Call Centre on 2. Calling and giving us the following details: a. Name of your employer b. Company name and telephone number 3. Visiting ooredoo.qa to register your interest

12 Withdraw Cash Out from your OMM Wallet Create a Cash Out voucher by dialling *40# Once you have your Cash Out voucher number, follow these steps:. Go to a QNB ATM and select the OMM Cash Out option 2. Enter your voucher number and the amount you wish to withdraw 3. After verifying the details, the ATM will dispense the cash for you If you have any questions, please call the Ooredoo Call Centre on.

13 How to create a Cash Out voucher Ooredoo Mobile Please create your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings *40# Dial *40# Enter your 6-digit mpin Press 5 to select Cash In/ Cash Out. Cash In (SSM) 2. Cash Out (ATM). Get Voucher 2. Cancel Voucher Your mwallet balance: QR 523 Please enter the voucher amount (multiples of QR 50) Amount: QR 50 Fee: QR 4. Continue 2 Press 2 to select Cash Out (ATM) Press to select Get Voucher or press 2 to cancel any existing voucher 50 Enter the amount you wish to withdraw in multiples of QR 50 Press to confirm your transaction

14 Finally, start transferring International transfers It s the most convenient, easy, safe and fast way to send money around the world. It simplifies your life and saves you time and money by allowing you to remit simply by pressing a few buttons on your Ooredoo mobile phone. With MoneyGram and OMM you can send money instantly to 98 countries/territories. Cash Pick Up from MoneyGram locations is the most popular form of transfer. mwallet and bank accounts credit are also available in selected countries as alternative forms of transfer. Dial *40# to check available options. You can also send money to any bank accounts, to esewa mobile wallet in Nepal and GCash or Smart Money in the Philippines using the direct Ororedoo channel.

15 Step one: Add details of the recipient by following the on-screen instructions. This needs to be done only once. You may add any number of beneficiaries or edit/delete existing beneficiaries any time from your mobile menu, dial *40# and go to mwallet Settings My Recipients option. Ooredoo Mobile *40# Dial *40# Please create your 6-digit mpin Enter your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings Press 2 to select Transfers international. Add new. MoneyGram 2. Nepal 3. Pakistan 4. Philippines Please enter recipient details:. Mobile number 2. Location Please enter the recipient s mobile number E.g Your selected country is INDIA please confirm. Continue Press to select Add new (beneficiary) Press to select MoneyGram Press to select Mobile number or press 2 to select Location Enter the mobile number with the ISD code Press to confirm country

16 Select delivery option: Cash collection Local currency. Confirm Please confirm currency: INDIAN RUPEE. Confirm Your selected country is INDIA Please confirm. Confirm Press to confirm delivery option Press to confirm currency Press to confirm country Please enter recipient first name: Please enter recipient middle name: Please enter recipient last name: Please enter recipient alias (nickname) KARAN KUMAR SHUVRA KARAN Enter recipient s first name, e.g.: KARAN Enter recipient s middle name, e.g.: KUMAR, or press space if no middle name Enter recipient s last name, e.g.: SHUVRA Enter recipient s alias, e.g.: Mom or just the first name; this appears in the menu

17 Ooredoo Mobile Please create your 6-digit mpin You ll receive an SMS confirming your international transfer along with your reference number. If you have sent the money to be collected in cash, then please pass this reference number to the recipient. The reference number is not required if you have sent the money to a bank account or mobile wallet. *40# Dial *40# Enter your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings. Add new 2. Karan Your current balance is QR Please enter amount to transfer (QR) Please confirm Amount: QR Fee: QR 8.00 Name: Karan Country: India DO: Cash collection Expected Amount: Receive Currency: INR Exchange Rate: Confirm Press 2 to select Transfers international Press 2 to select Karan to send money to Enter the amount you wish to transfer Press to confirm the transaction

18 Local transfers Sending money to friends and family in Qatar is now easy, quick, convenient and completely secure. OMM allows Wallet holders to transfer money locally to: Another registered wallet QNB bank account

19 Local transfers to mwallet Ooredoo Mobile Please create your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings *40# Dial *40# Enter your 6-digit mpin Press to select Transfers local. mwallet 2. EazyPay 3. QNB account Please enter the recipient s mobile number to transfer e.g.: Your current balance is QR Please enter amount to transfer (QR) Transfer QR 50 to , Fee: QR Confirm Press to select mwallet Enter mobile number to transfer money to Enter the amount you wish to transfer Press to confirm the transaction

20 Local transfers to QNB account Ooredoo Mobile Please create your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings *40# Dial *40# Enter your 6-digit mpin Press to select Transfers local. mwallet 2. EazyPay 3. QNB account Please enter QNB customer mobile number (3-digit) to transfer Your current balance is QR Please enter amount to transfer (QR) Please confirm: Amount: QR Transaction fee: QR 4.00 Mobile No: Confirm Press 3 to select QNB account Enter the QNB bank account number you wish to transfer money to Enter the amount you wish to transfer Press to confirm the transaction

21 Ooredoo Mobile Please create your 6-digit mpin You can use your mwallet to pay your Ooredoo bills. *40# Dial *40# Enter your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings Enter 8-digit service number to pay your Ooredoo bill For example: Outstanding bill amount: QR mwallet balance: QR Please enter amount to pay Please confirm the amount: QR Transaction fee: QR 0.00 Mobile No: Confirm 3 Press 3 to select Payments Enter your Shahry number Enter the amount you wish to pay Press to confirm

22 Ooredoo Mobile Please create your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings You can top up your own or your friend s Hala account using Mobile Wallet. *40# Dial *40# Enter your 6-digit mpin 4 Press 4 to select Hala top-up. Top-up own account 2. Top-up other account Please enter Ooredoo mobile number to top up E.g mwallet balance: QR Please enter amount to pay Please confirm the amount: QR Transaction fee: QR 0.00 Mobile No: Confirm Press 2 to select Top-up other account Enter the Ooredoo number you wish to top-up Enter the amount you wish to pay Press to confirm

23 mwallet Settings OMM is a complete solution that allows you to stay in charge of your cash. There are no minimum balance requirements, no complicated documentation and processes and no unknown charges. You have the power to manage your finances securely, conveniently and affordably. OMM Wallet comes with an account management option which means you have complete control of what you do, all the time. Ooredoo Mobile Please create your 6-digit mpin. Transfers local 2. Transfers international 3. Payments 4. Hala top-up 5. Cash In/Cash Out 6. mwallet settings. Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient *40# Dial *40# Enter your 6-digit mpin Press 6 to select mwallet settings Select your option

24 mwallet Settings > Exchange rates. Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient Select destination:. Pakistan 2. Philippines 3. Nepal 2 Press to select Exchange rates Press 2 to choose Philippines Please select channel:. SmartMoney 2. GCash Press to select SmartMoney Please enter the transfer amount Enter the amount you wish to transfer You requested to know the exchange rate for QR to the Philippines. Confirm 000 Press to confirm SMS confirmation The FX rate is.8963 Sending: QR Receiving: PHP Fees: QR XX.XX This FX rate is only indicative and the FX rate presented during remittance is binding.

25 mwallet settings > Change PIN. Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient Please enter your existing mpin: Press 2 to select Change mpin Enter your current mpin Please enter your new mpin: Please re-enter your new mpin: You mpin has been successfully changed SMS confirmation Your mpin has been successfully changed 0. Main menu Enter your new mpin Retype your new mpin to confirm 0 Press 0 to go back to the main menu

26 . Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient 3 Press 3 to select Balance check mwallet balance: QR Your balance will appear on the screen mwallet Settings > Balance check mwallet Settings > mstatement. Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient Last 3 transactions: 9/04 20: QR P2P 9/04 9: QR 5.00 P2P 9/04 00: QR 5.00 P2P 0. Main menu 4 Press 4 to select mstatement Your last 3 transactions will appear on your mobile screen

27 mwallet Settings > My recipients. Exchange rates 2. Change mpin 3. Balance check 4. mstatement 5. Change language 6. Edit recipient 6 Press 6 to select Edit recipients Please select option:. Add New 2. View 3. Edit 4. Delete 3 Press 3 to select Edit Select beneficiary:. Name 2. Name 2 Press to select beneficiary to edit Please confirm: Country: India Delivery option: Cash Currency: INR. Name 2. Name 2 Enter to confirm beneficiary details to edit Please enter new first name: Please enter new middle name: Please enter new last name:. No change. No change. No change Press to confirm beneficiary details Press to keep first name unchanged Kumar Press to keep last name unchanged

28 FAQs How can I send money abroad? OMM and MoneyGram an internationally renowned money transfer company have partnered, which means you can send money to 98 countries/ territories using only your Ooredoo mobile number. The information in this user guide explains how to get started. But if you have more questions, feel free to call us on. How can the recipients receive the money? By visiting any of the MoneyGram marked outlets and providing them with the 8-digit reference number you ll receive once you send the money. Tell them not to forget to bring a valid photo ID! MoneyGram has more than 32,000 agent locations in 98 countries/ territories, which means they re pretty much available anywhere for your convenience. Who is eligible to use the OMM service? Anyone who s over 8 and has a Qatar ID. Do I need to have a bank account to open an OMM account? No. OMM has been created so people without bank accounts can also use it. What kind of phones can be used for the OMM service? The OMM service is available for use on any model of mobile phone and functions on both a feature-phone and a smartphone. Who manages the money in the OMM Wallet? Your money is managed and secured by QNB. Can I use my existing SIM for the OMM service? As a registered Ooredoo mobile customer, as long as the SIM is active and registered for OMM, you ll be able to use the OMM services. Is there a minimum balance for OMM accounts? No. How long can my money remain in my OMM account? Will I lose it after a certain period of time? Your money is safe for an unlimited period of time. Do I get charged for the confirmation SMS? No.

29 Tariff Guide and Transaction Limits Tariff Guide Price Registration Free Cash In Free Cash Out QR 4 To mwallet QR 0.5 Local Transfer To QNB Mobile Payment Number (EazyPay) QR 4 To QNB Bank Account QR 4 International Transfer (prices vary per country) Starting from QR 0 Hala Top-up Free Bill Payment Free Transaction Limits 2. For Mini Wallet Transaction Type Min Value (QR) Max Value (QR) Daily Limit (QR) Cash In 2,000 2,000 4,000 Cash Out 500,000 4,000 Local Transfer To mwallet 500,000 N/A To QNB Bank Account or EazyPay Number 500,000 4,000 Hala Top-up 500,000 4,000 International Transfer,000,000 4,000 Bill Payment 500,000 4,000 *To Upgrade the Transaction Limits please visit any Ooredoo Shop with your original QID. ** Maximum amount of cash in allowed (lifetime) is QR 55,000. Visit any Ooredoo Shop with your original QID to upgrade to OMM mwallet.

30 2.2 For OMM mwallet Transactions Value in QR mwallet Balance Limit 25,000 Monthly Cash In Limit (all sources) 20,000 Monthly Cash Out Limit 25,000 Transaction Type Min Value (QR) Max Value (QR) Daily Limit (QR) Cash In 0 2,000 2,000 Cash Out ,000 Local Transfer 0 2,000 4,000 Merchant Payment 0 2,000 4,000 Hala Top-up ,000 To Mobile 0 3,000 0,000 International Transfer To Cash Counter 0 4,000 0,000 To Bank Account 0 4,000 0,000

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