OneAccount. Banking services provided The Bancorp Bank, Member FDIC.

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1 OneAccount U s e r s G u i d e Banking services provided The Bancorp Bank, Member FDIC.

2 Higher One I m Miles, one of the founders of Higher One. If you re reading this, your college or university uses our services so welcome to the Higher One family. As this may be your first experience with us, I d like to share some background on how we started out, followed by details about the features & benefits of the OneAccount. I founded Higher One when I was a junior in college with two other college friends, Sean Glass and Mark Volchek. Our idea was to expand the purchasing power of our college ID card so it could be accepted all over not just on campus. While this was a good idea, we weren t sure it would be enough to become a viable business. We needed to provide a benefit to school administrators in addition to the students. Looking at the refund process, we noticed how frustrating it was for students to wait in line for their money. Additionaly, the process of issuing checks was costly for the school. We decided that we could create a company based on the combination of an ID card with a Debit MasterCard, which would help students get their refunds from their school faster, offer more choices in how to receive their money, and finally, save time and money for colleges & universities. P.S. If you re a junior, senior, or graduate student, I understand that change can be a hassle and you probably already have a checking account, however it s easy to switch and take advantage of the OneAccount it s always available to you with the no monthly fee, no minimum balance or per check fees. Get to know me and Higher One even better on facebook: If you have thoughts or ideas on financial services, services for students, etc. Mark and I are always interested in hearing from you. You can me at You can also comment on the company blog. We re always open to speaking about the Higher One story so if you d like us to come speak at your campus, send me an . Our company was built on a culture that values integrity, teamwork, creative problem solving, focus and open communication. Open communication, to me, also means open communication with customers. Some of the ways we practice this involve avoiding banky words, or if we must use them, doing our best to explain what they mean in simple terms. It also means posting fees associated with the OneAccount on the first page of the banking site (you don t find that very often!). On that same page we ve explained in detail how the account can be used for free. Since Higher One was created by students, for students, we made sure to provide many student-focused features with the checking account we offer the OneAccount. Thanks for taking the time to read this note. I ve provided my contact information below & welcome your comments or suggestions on how we can provide better services and even more choices and features for students. Sincerely, Miles Lasater 2

3 Easy RefundSM Easy Refund is the same day deposit of your refund money into an FDIC Insured checking account called the OneAccount. The OneAccount is also directly linked to your Debit MasterCard. With money in your OneAccount you can use the card wherever Debit MasterCard is accepted. How is it so fast? Your school releases a list of who is owed a refund to Higher One along with a wire transfer of the money to be disbursed. Higher One almost immediately checks that there are no errors in the file or wire and then starts refund disbursement. With an Easy Refund, the money is available fast. An Easy Refund doesn t rely on the government for processing or mailing, so it s available to you right away. Why wait? Are there fees associated with an Easy Refund? No. Receiving an Easy Refund is FREE. Like all checking accounts, there are fees associated with other services such as wire transfers, stop payments, etc. You can view the fee schedule by clicking on the Fee Schedule link located in the footer of your program website 3

4 OneAccount The OneAccount is an FDIC Insured checking account with no monthly fees. Many commercial banks offer free checking as long as you meet certain criteria, however with the OneAccount, there are no minimum balance or deposit requirements. It s easy to use the OneAccount for free. Here s how: 1. Just sign for it When using your card to make purchases, always choose credit instead of debit at the checkout. Swipe the card, and sign the receipt. When you sign for any purchase, you won t be charged the PIN-based transaction fee. To learn how to avoid PIN fees for common purchases, visit: HigherOne.com/PIN. 2. Use Higher One ATMs While you can use your card to withdraw cash at any ATM, always use the fee-free Higher One ATM s s located on or near campus to avoid any foreign ATM fees. 3. Check your online statement Check your available balance frequently with your online statement, to make sure you have enough money to cover any purchases or cash withdrawals. It s available 24 hours a day, seven days a week. Your online statement makes it easy to be responsible and avoid fees for insufficient funds. Please note: Tansactions may not appear immediately on your online statement. Remember, your available spending balance indicates the amount of money that is available for spending. 4. Earn OneRewards You may be eligible to earn OneRewards when you use your card at participating merchants. 4

5 Deposits Whether or not you receive financial refunds, you can still take advantage of the OneAccount. 1. Add money electronically Transfering money from another bank account is easy. Simply have the bank account information that you would like to transfer money from and log in to your OneAccount. From the main menu bar select One Account then Add Money. Next, follow the directions to setup and confirm a funding account. 2. Get an Easy Refund When you choose an Easy Refund, all funds owed to you by your college or university are deposited directly into the OneAccount. 3. Receive money electronically Parents, friends and family members can make a deposit to your OneAccount when they Send Money from their checking or savings account electronically to your OneAccount. It s fast, safe and you can get money with just a few simple clicks of the mouse. To sign up, family members should have their account information ready and visit your program website. From the main page click on the Family & Friends tab, then click the Sign up To Send Money image and follow the instructions. 4. OneAccount to OneAccount OneAccount holders can send money to other OneAccount holders instantly. Simply log in to your OneAccount and from the main menu bar, select Send Money followed by Send and just follow the instructions. 5. Setup payroll direct deposit If your employer offers direct deposit, you can have your paychecks deposited directly to the OneAccount. It s easy and saves you the time and hassle of going to the bank. 6. Make a deposit by mail To deposit checks by mail, simply log on to your program website and from the Quick Links box, select How to Deposit. Look for the link to print out a deposit slip and mail it in with your deposit. Please do not send cash or third party checks. Want to learn more? Get answers to the most frequently asked questions through EasyHelp SM. Simply log on to your program website, and select EasyHelp to submit a question and receive an answer directly from a Higher One Customer Service representative. 5

6 How to use the card Debit MasterCard Using your card wherever Debit MasterCard is accepted is the easiest and most convenient way to access your money. Best of all, you may be eligible to earn OneRewards when you use your card at participating merchants. Tip: To avoid unnecessary fees, whenever you make a purchase, always select Credit instead of Debit. Then just swipe your card and sign the receipt rather than entering your PIN. Recurring payments Pay recurring bills automatically using your card! From internet and cell phone services to utilities and cable TV, setting up automatic bill payment is easy. You ll save money on postage, and the time it takes to write checks. Call your service provider or check their website for information on how to set up automatic bill payment with Debit MasterCard. On-campus spending Use your card on campus at locations such as local eateries, laundry and vending machines. Get cash from Higher One ATMs To locate a Higher One ATM on campus, login to your OneAccount and from the Quick Links box select How to Spend. In the text paragraph labeled Get Cash, click on the text link Show me where. Write a check, or use Online Bill Pay Sometimes a check is the only way to pay. If you have not received checks yet, or have written so many that you ran out, ordering is easy. For checking, the Higher One RTN (Routing and Transit Number) is If you receive direct deposit of your payroll, take advantage of FREE unlimited Online Bill Pay. With Online Bill Pay, there s no need to write checks or buy postage. You simply schedule payments automatically. Other fee-based services Cash advances Cash is available at any bank teller window via a cash advance. Simply present your Debit MasterCard and sign for the money. Wire money Need to send money quickly to someone without a OneAccount? Use our domestic and international wiring service. To learn more visit your program website. Official checks Sometimes, for unusually large purchases you may be required to pay with an official check directly from your bank. Learn more by going to your program website on the back of your card to view the Fee Schedule to learn more about these feebased services. 6

7 Online statement The image to the right is a sample of what an active OneAccount statement looks like. It s easy to read and shows every transaction the cardholder has made, and it s available 24 hours a day, 7 days a week. Let s take a closer look at the statement, starting at the top menu bar: View Earnings 1. To view your statement, select OneAccount, then OneAccount Statement. 2. Above the main menu bar, you will see your up-to-date Available Balance. 3. Your bank routing number, bank account number, and wire transfer number. 4. A detailed list of transactions, item by item. Included in the example; the date of the transaction, the type of transaction, a description of the transaction showing where the transaction occurred, and the amount of the transaction, whether it be a deposit or withdrawal. and the resulting balance of the account. Please Note: Transactions may not appear immediately on your online statement. Remember, your available spending balance shown above indicates the amount of money that is available for spending. 7

8 How to send money Parents, did you know you can easily sign-up online to send money to your student s OneAccount? You don t even have to wait until the OneAccount is opened. Here s how to get started: You will receive an from Higher One with instructions detailing how to confirm your address and funding account. Once your funding account has been confirmed, the $ limitation will no longer apply. Note: Funds will be made available to your student according to the Higher One Funds Availability Schedule. (See chart below) Select the Sign Up To Send Money link in the Friends and Family Box at the bottom of the home page. On the next page, view estimated costs for a typical semester and a short list of what you ll need for the sign up process. When you re ready, simply click on Sign Up To Send Money. Type in all of the requested contact information, then click the Next button. Carefully type in your bank account information then click the Next button. This step allows you to send money to your student. Until your funding account has been confirmed (Step 6) the maximum amount that you can send is $ Note: It is very important that the recipient address that you enter here is the same address your student will use to open the OneAccount with Higher One. You may send money before the OneAccount has been activated. Higher One will immediately release the pre-deposited funds once the student activates their OneAccount. Funds availability Schedule DAY INITIATED First $100 available Remaining funds available Weekday Next Business day 4 th Business Day AFTER DAY OF DEPSOIT WEEKENDS* 2 nd business day 4 th Business Day AFTER DAY OF DEPSOIT *when SENDing MONEY on weekends or holidays, THE FIRST $100 sent WILL BE DEPOSITED ON THE 2 nd AVAILABLE BUSINESS DAY. 8

9 Request money It s easy to request money from family and friends, and receive it quickly, right to your OneAccount! With the OneAccount s Request Money feature, you can request money from anyone with a U.S. bank account and a valid address. Should you need more information, you can get answers to the most frequently asked questions through our EasyHelp system. Just log on to your program website. From the main home page, click on the link for EasyHelp. You can even submit a question and receive an answer directly from a Higher One Customer Service representative. When parents or family members sign up to Send Money, they can instantly transfer money to your OneAccount. No waiting for a check to be mailed, or for family to make a special trip to the bank for you. Normally, a transfer of money from any bank account to a student s OneAccount can take up to three business days. However, as a courtesy to OneAccount holders, Higher One will make available the first $100 dollars of a funds transfer on the next business day. Requesting money step by step 1. Log in to your OneAccount. 2. From the main menu bar select OneAccount, then Request Money. 3. Enter the address of the person from whom you are requesting money, the amount you re requesting and any message to send along with your request. 4. Click the Submit button. 9

10 Send Money It s easy to send money from OneAccount to OneAccount. The electronic transfer is instant, and the money is available immediately. Here s how: 1) Log in to your OneAccount. 2) From the main menu bar select Send Money, then Send. 3) Type in the recipient s address, the amount you re sending and any message or note to send along. 4) Select the funding source (in this case it would be OneAccount ) and then click Send. Want to learn more? Get answers to the most frequently asked questions through EasyHelp. Simply log on to your program website and, select EasyHelp. To submit a question and receive an answer directly from a Higher One Customer Service representative. 10

11 Extra services Fee-based services* that OneAccount holders may take advantage of. Personalized checks Checks are useful when you cannot use your card. There is a nominal charge to purchase checks which covers the cost of printing and shipping. Stop payment Order a stop payment on a check which has not reached its payee, canceling the check so another may be issued. Bill payment service OneAccount holders can sign up for unlimited Online Bill Pay. For a low monthy fee, the online bill payment service can more than pay for itself with the money you ll save on postage and late fees. Get unlimited Online Bill Pay FREE, with a minimum payroll direct deposit of $100 into your OneAccount. *Fees are subject to change. You can view the current fee schedule by clicking on the OneAccount Fee Schedule link located in the Learn About the OneAccount section on the home page of your program website. Official checks Sometimes, for unusually large purchases, a dealer may require a check directly from your bank - an official check. Wire transfers When you need to transfer large sums of money quickly, whether domestic or internationally, use a wire from your OneAccount. Use other ATMs While it s free to use Higher One ATMs on or near campus, using non Higher One ATMs costs $2.00 per transaction. 11

12 EasyHelpSM 24 hours a day, 7 days a week, help is only a click away! Get answers fast EasyHelp is an interactive FAQ system that allows OneAccount holders to quickly and easily find answers to questions about their card, OneAccount, or school refund. How to use EasyHelp To get started using EasyHelp, log in to your OneAccount and select EasyHelp from the Help menu. The Ask a Question tab (Available only if you have a confirmed address) If you re unable to find an answer, you can use the Ask a Question tab. Contact a Customer Service representative and ask a specific question online. The Support History tab (Available only if you have a confirmed address) Track your service requests here. Including any feedback you have provided, questions you have submitted and answers you have received. The Answers tab 1. In the Topics sub-menu, select the topic of your question such as Password/PIN or Financial Aid Refunds. 2. Select a sub-topic that corresponds with your topic. For example, if your topic is Password/PIN then your sub topic might be Reset PIN. Then just click Search for the answers on resetting your PIN number. 3. You can also select Search by Category and All, then type in specific keywords in the search bar to find a particular answer you re looking for. 12

13 Banking services provided The Bancorp Bank, Member FDIC. The Debit MasterCard is issued by The Bancorp Bank pursuant to license from MasterCard International Incorporated. The Card is administered by Higher One, Inc.

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