Mobile Banking - Funds Transfer through IMPS Version 1.0. Alternate Delivery Channels (ADC), IT Service Department

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1 Mobile Banking - Funds Transfer through IMPS Version 1.0 1

2 Features of Mobile Banking 2

3 Availability of Service Application WAP SMS USSD 3

4 Immediate Payment Service (IMPS) Immediate Payment Service (IMPS) is a product implemented by National Payments Corporation of India (NPCI). The service, launched as an instant real time mobile remittance solution in November, 2010 has today evolved as a multi-channel, multi-dimensional remittance platform. The IMPS platform today is capable of processing Person to Person (P2P), Person to Account (P2A) and Person to Merchant (P2M) remittance and transactions can be initiated from Mobile, Internet as well as ATM channel. In addition to banking customers, non-banking customers can also avail the IMPS facility through Reserve Bank of India (RBI) approved Prepaid Payment Instruments in India (PPIs). 4

5 What is PPIs? Prepaid payment instruments are those which facilitate purchase of goods and services against the value stored on such instruments The Prepaid instruments can be issued as smart cards, magnetic stripe cards, internet accounts, online wallets, mobile accounts, mobile wallets, paper vouchers and any such instruments which can be used to access the prepaid amount. 5

6 Types of IMPS Transaction 1. Person to Person (P2P) - Initiate IMPS transaction using mobile banking application or SMS / USSD facility provided by Bank - Customer needs to enter beneficiary mobile number and MMID, Amount and M-PIN for initiating transaction 2. Person to Account (P2A) - Customer needs to enter beneficiary account number, IFS Code, beneficiary account type, Amount M-PIN and Remarks (optional field) 6

7 Types of IMPS Transaction 3. Person to Merchant (P2M) -There are two ways in which IMPS Merchant Payment (P2M Person-to-Merchant) transaction can be performed Customer initiated transaction (P2M - PUSH) - Customer initiates transaction through the mobile banking application or SMS facility provided by the Bank. - The Bank offers IMPS merchant payments form in the mobile banking application (this form is available in IMPS menu on the main menu of mobile application) or SMS syntax for performing P2M PUSH transaction. - Customer needs to enter the following parameters: Merchant Mobile Number Merchant MMID Amount Payment Reference 7

8 Types of IMPS transaction Merchant initiated transaction (P2M - PULL) -This transaction is initiated through Merchant application (such as Merchant website, WAP site, IVR, mobile application). The typical steps to follow for making transaction through P2M PULL are as follows: -Visit merchant application such as web site, mobile application, or WAP site - Select product / service for which payment is to be made - In the payment options available, choose IMPS - Enter credentials as follows: Customer mobile number Customer MMID OTP (One-Time Password) The transaction status is displayed on the screen 8

9 IMPS : A Comparison with other Payment Channels S.No. RTGS NEFT IMPS 1. Real time only during the Banking Hours for Transaction amount of Rs.2.00 lakhs and above. 2. Not available on Sundays & Public Holidays 3. No Notification to Sender or Receiver 4. Charges as defined by RBI In Batches (4-6 per day) regulated by RBI only during Banking Hours. Not available on Sundays & Public Holidays No Notification to Sender or Receiver Charges as defined by RBI Instant, Real time 24 X 7 for Amount limit as per Mobile Banking. Available on Sundays & Public Holidays Real time Notification via SMS both to Remitter & Beneficiary Free : No Charges at present 5. Payee Registration Required Payee Required Registration Payee Registration not Required 9

10 What is MMID? MMID Mobile Money IDentifier MMID is a 7 digit number generated through Mobile Application (For SBH it is a 9004###, # represents account number identifier) for receiving funds through IMPS-P2P You can also generate MMID through ATM If you have more than one account, you will get a separate MMID for each account You have to share your Mobile Number and MMID with the remitter for receiving funds through IMPS-P2P 10

11 IMPS - P2P(Person to Person) Select IMPS - Immediate Payment Service Select IMPS Funds Transfer-To Mobile Number Enter Mobile No., MMID, amount and Select account to be debited 11

12 IMPS - P2P(Person to Person) Received SMS1 Received SMS2 12

13 IMPS - P2A (Person to Account) Select IMPS - Immediate Payment Service Select IMPS Funds Transfer-To Account Number Enter Account No., IFS Code, amount and Select account to be debited 13

14 IMPS - P2A (Person to Account Number) Received SMS1 Received SMS2 14

15 IMPS- P2M (Person to Merchant PUSH Transaction) Select IMPS - Immediate Payment Service Select IMPS Merchant Payment Enter Mobile No., MMID, amount and Select account to be debited 15

16 IMPS- P2M (Person to Merchant) Received SMS1 Received SMS2 16

17 IMPS Transaction through Merchant Website (IRCTC) - PULL Transactions 17

18 IMPS Transaction through Merchant Website - Pull Transactions 18

19 Screenshot IRCTC booking SMS Received for OTP SMS received - IRCTC Account credited NOTE - Your account will be debited with transaction amount plus bank charges. Bank charges are Rs 5/- per transaction up to Rs 5000/- and Rs 10/- for amount exceeding Rs 5000/-. 19

20 Generate One Time Password (OTP) Select Generate OTP Option (for merchant initiated transaction - PULL) SMS Received for OTP 20

21 Generate MMID Select Generate MMID Option SMS Received 21

22 Retrieve MMID Select Retrieve MMID Option MMID Retrieval request accepted MMID is received through SMS 22

23 Cancel MMID Select Cancel MMID Option MMID cancellation request accepted SMS Received 23

24 Customer Complaints or Clarifications / Suggestions Customer to approach the Branch. For further resolution of customer complaints, Branch to send an to with full particulars including Transaction-id (TID), Mobile Number, Account Number, Date of Transaction, Amount of Transaction You can reach us : ID : 24

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