MOBILE MONEY FAQ.

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1 MOBILE MONEY FAQ WHAT IS MOBILE MONEY? Mobile Money is an electronic payment product that enables individuals to transfer financial value through a mobile phone without using a bank account. In Mobile Money, financial value is stored in a virtual wallet which is represented by the phone number of a subscriber. Mobile Money can be used by both bank account holders and nonaccount holders. HOW CAN I REGISTER FOR MOBILE MONEY? Self service (Any GSM phone) Simply dial *903# on your mobile phone and send Type 1 to choose registration Enter your First name, Last name, Sex, and Date of birth You will be required to change your Default PIN (****) to your choice. At an Agent location or Access Bank Branch Request for a registration form from the agent or branch Completethe form, read the terms and conditions and sign Return completed form to agent/branch The agent/branch will register your details Once completed, your wallet will be activated and you will receive an SMS on how you can access your Mobile Money. You will be required to change your Default PIN (****) to your choice. How to Change your default PIN: You can change your PIN at anytime. Dial *903# Go to My wallet > PIN Change> Input Old PIN(****)> Enter New PIN> Confirm New PIN WHAT TRANSACTION TYPES CAN I PERFORM USING MOBILE MONEY? You can do the following transactions: Buy Airtime (Topup) Send money to your loved ones Pay Bill (DSTV, PHCN and others) Pay Merchant Check Balance & Mini Statement Withdraw Cash from Agent or any of our ATMs nations wide

2 HOW DO I FUND MY WALLET? To fund your Mobile Money Wallet, Please visit an Access Bank Mobile Money Agent nearest to you or any Access Bank branch. Cash deposit at Mobile Money Agent Location Provide the agent your mobile number and the amount you want to deposit, and then complete the transaction register. The agent will credit your wallet with the total amount You will also receive a transaction notification via SMS. Cash deposit at any Access Bank Branch Fill a deposit slip at the branch. Remember to enter your mobile number as the account number. Give the cash and the completed deposit slip to the teller. The branch will credit your wallet with the total amount You will also receive a transaction notification SMS HOW DO I WITHDRAW MY MONEY? Withdrawal from Access Bank ATM Press 0 button on Access Bank ATM for Cashless withdrawal Enter the Passcode (******) generated. Enter amount (******) Enter mobile wallet number and press to proceed. Withdrawal from Agent Location Locate any Access Bank Agent Complete the Withdrawal menu from your wallet, select withdraw at Agent Enter the Agent code (*****) Enter the amount and confirm transaction with your PIN Your account will be debited for the amount and transaction charge Agent will receive a notification of the credit amount and in turn give you cash You will also receive a transaction notification via SMS

3 DO I NEED TO HAVE A BANK ACCOUNT TO USE MOBILE MONEY? No. Mobile Money is available for all mobile phone subscribers. No bank account is required. HOW SAFE IS MY MONEY? Your money is stored on your Mobile Money wallet which resides within the Mobile Money software. Although access to the wallet is gained through your mobile phone, you still require a transaction PIN which is known only to you in order to access your account. HOW DO I KEEP MY WALLET SAFE? Your Mobile Money PIN should not be disclosed to another person. It is also advisable that you should change your PIN when you have reason to believe that it has been compromised. WHAT HAPPENS IF MY PHONE IS MISSING? In the event you lose your phone, please call the Access Bank contact centre to block your wallet as soon as possible. You will be able to have access to your money whenever you recover your line. ARE THERE ANY SERVICE CHARGES TO MAINTAIN MY WALLET? No. You are only charged for transfers and cash withdrawals. A number of services including balance enquiries, cash deposits, etc. are provided at no cost to you. DO ALL MOBILE PHONES SUPPORT MOBILE MONEY? Yes. Mobile Money can be used on any type of mobile phone. DO I NEED TO PROVIDE DOCUMENTS BEFORE I CAN ENROL FOR MOBILE MONEY? With basic details such as your First name, Last name, sex and Date of birth, you can get started on Mobile Money. However, you will not be able to effect transaction above three thousand naira (N3,000) at a time or thirty thousand naira (N30,000) per day. Customers who provide a valid ID and Utility bill can effect transactions of up to ten thousand naira (N10,000) per transaction and up to N100,000 per day. Account holders of Access Bank can perform transactions of up to N100, 000 per transaction and a cumulative of one million naira (N1M) per day. Please note that account holders are required to visit an Access Bank branch to map their bank accounts before they can increase their transaction limits.

4 ARE THERE ANY TRANSACTION LIMITS ON ACCOUNT? Yes, transaction limits apply to individual subscribers and agents according to Central Bank of Nigeria transaction limit. Transaction Limit is as follows: Non banked Minimum daily N3,000 - maximum daily N30,000 Semi-banked Minimum daily N10,000 maximum daily N100,000 Banked- Minimum daily N100,000 maximum daily N1,000,000 WHO IS AN ACCESS BANK MOBILE MONEY AGENT? An agent is an individual or business entity authorized by Access Bank to provide basic Mobile Money services to customers. WHO CAN BE AN AGENT? Individuals Small Businesses Companies with large distribution networks Government Service Outlets e.g. Post Offices WHAT DO AGENTS DO? Agents provide the following services: Process transaction such as deposit, withdrawal, bill payment and send money services. Enrol customers onto the platform. Provide customer service and support to customers. Educate customers about Mobile Money services. WHAT DO I STAND TO BENEFIT AS AN AGENT? The following are the benefits of becoming Agent An opportunity to manage your physical cash volumes in the light of the new CBN regulations. Increase traffic footfalls to agent premises and enable you to cross-sell your regular products and services Merchant fee waivers for purchases made using Mobile Money. Brand visibility in our various workshops and communication materials

5 HOW DO I IDENTIFY AN AGENT? An agent is identified by an Access bank Logo and a unique Agent Number prominently displayed at the Agent location. You can confirm an Agent Code by calling the Access Bank Contact Center or by visiting any of the Agent locations. HOW DO I CONTACT THE MOBILE MONEY CONTACT CENTER? You can contact the Access Bank contact centre through: ContactCenterUnit@ACCESSBANKPLC.COM Phone: ,