Int l Money transfer Receive on PocketMoni
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1 Int l Money transfer Receive on PocketMoni - User Guide/ Frequently Asked Questions August, 2013.we make it happen!
2 1) What is PocketMoni? PocketMoni is etranzact branded mobile money solution designed to allow users conduct financial transactions from their mobile phones. With PocketMoni, a user s phone automatically becomes his bank and the mobile phone number becomes the wallet/account number 2) How Can I Subscribe To PocketMoni? To subscribe to PocketMoni, Ensure you have a functional mobile phone and a duly registered SIM card Then text Reg First name surname e.g. Reg john obi to the short code This automatically registers you on PocketMoni platform and creates a wallet for you (at this point your phone number becomes your wallet/ mobile money account number) Wait to receive an SMS system generated default PIN/PocketMoni setup instruction Follow the guide to complete the user setup on your phone and begin to transact
3 3) What can I do with PocketMoni? PocketMoni subscribers can do the following using their mobile phones: Own a mobile wallet/account Receive international money transfer (MoneyGram, Western Union etc) sent from overseas by their loved ones into their wallets Deposit cash into their wallets Withdraw cash from their wallet at agent location or ATM Transfer money to a wallet, card or bank account Purchase airtime recharge Pay bills (Cable TV, PHCN and other utilities) 4) What is Int l Money Receive on PocketMoni? This is a process whereby international money transfer recipients in Nigeria who subscribe to PocketMoni can receive Western Union and MoneyGram International Money Transfer transaction on their mobile phones.
4 5) Can every subscriber Receive Int l Money Transfer on PocketMoni? No, to qualify for international money transfer receive on PocketMoni, you need to complete a user form and submit required documentation for silver and platinum users Documentation Requirement for Silver Class of PocketMoni users Name, Phone Number and valid e mail address Completion of User Registration form Passport Photograph Copy of Valid ID (Int l Passport, Driver s License, National ID, Voter s Card, Staff ID of a reputable Coy) Copy of utility bill verifying user s address (not older than 3 months). Bills include PHCN, waste Bill, Tax receipts and other utilities) Documentation Requirement for Platinum Class of PocketMoni users All requirements under the Silver class (Item 1 5) Proof of being fully banked (3 months bank statement or Bank reference letter)
5 6) Can I send Int l Money Transfer Using PocketMoni? No, Nigeria is a receive only country. You cannot use the solution to send money out of this country but can use it to receive funds from outside Nigeria 7) Having subscribed for Remittances on PocketMoni, what do I need to receive money? Ensure the sender knows your full name (i.e. as used for subscription on PocketMoni) Ensure sender communicates the correct transaction details to you Then go to PocketMoni menu and select Receive Money Select MoneyGram or Western Union and input the transaction details as required Accept the Terms and Conditions Input your 4 digit user PIN Submit transaction
6 8) Can the sender remit the funds Directly to my wallet? No. Though the sender sends the funds to you, you need to pull the funds into your wallet by yourself using the details received from the sender. It is a situation where you have taken ownership of the role (simplified on the phone) played by tellers at bank branches 9) What Do I Need To subscribe to PocketMoni? PocketMoni subscription is free All that is required is a functional mobile phone and a duly registered SIM card User then texts or sends the SMS Reg Firstname Lastname (e.g. Reg John Mark)to the short code (for all GSM network) for self/remote location Users desiring to be Silver and Platinum users of PocketMoni can then visit any PocketMoni Agent location to submit required documentation (This is required for MG and other transactions requiring full KYC documentation) Users can also visit the agent location to commence and complete subscription
7 10) Can I Receive funds into my wallet on Weekends? Absolutely yes. International Money receive on PocketMoni is available 24/7 and can be received on weekends, public holidays, at night, anytime and anywhere you have service on your phone. 11) How Can I cash out the funds in my wallet? You can Cash out received fundsusing anyofthe following options Visit agent location which includes Nipost, select MFBs and connect stores etc Using PocketMoni companion cards on any etranzact enabled ATMs/POS Funds transfer to bank accounts, other wallets and Genesis cards Online purchases of goods and services such as airtime top up, Cable Tv payment, PHCN etc
8 12) Any additional charges for Using PocketMoni to Receive Int l remittances? Absolutely No. There are no extra charges applied by PocketMoni; what is sent is what is received into the wallet 13) Can I Receive the funds Transferred to me in Dollars? No, funds are credited to users wallet in Naira using competitive rates For adequate consumer protection, the rates are set by the Money Transfer operators Applicable rate is displayed to the user to accept before transaction is completed
9 14) Does PocketMoni application work on any phone model and any network? Yes, PocketMoni is phone agnostic and it works on the 4 major networks (MTN, Glo, Airtel and Etisalat) We have two models of application (java based and USSD) Java based is downloadable and installed on smart phones 15) Is Int l Money Transfer Receive Menu Available on all PocketMoni application versions? No, for the purpose of launch, the international money Receive menu is only available on Java based version. The USSD version will be available and announced in due course
10 16) How long Does it take for my wallet to be credited? Once, the right transaction details are input, submitted and verified, the users wallet is credited instantly 17) How do I know My wallet Has been Credited? A transaction alert is received at any stage of the transaction processing Once the transaction is successfully liquidated or pulled into a user s wallet, an alert showing the amount credited to the wallet is received by the user Also, every user has the option of confirming current wallet balance Mini wallet statement is also available to guide the customer of the last 5 credit and debit transactions on the wallet
11 18) What happens if my phone is missing? Your account is safe and nothing happens to the money in your wallet as the money is in our settlement banks and not on the phone; the phone is just a channel Ensure your PIN is not compromised Contact etranzact helpdesk to block the account When you get a new phone, re install PocketMoni application on your new phone and synchronise your account to your phone Contact etranzact helpdesk to unblock the account 19) What do I do when I forget my PIN and/or have been locked out of my account? Contact etranzact/pocketmoni Help Desk for PIN reset 20) How can I reach etranzact Help Desk? Hotline: for speedy response mobile.support@etranzact.net
12 21) How safe is PocketMoni? PocketMoni is fully secure with the etranzact Strong Authentication (ESA) technology embedded The solution also makes use of 4 digit user defined PIN for every transaction All transmission are encrypted end to end using 3Des technology The transaction details are only known to sender and receiver 22) I have an Existing PocketMoni wallet, How do I download PocketMoni application? Text DPM to the short code Click on the link sent to your phone to download the application. Click to install the application Follow the interactive instruction to input your details and complete the installation You can also approach any etranzact Agent for PocketMoni application installation support
13 23) I am an Existing Classic PocketMoni User, How do I upgrade to Silver or Platinum Subscriber? Visit any Agent shop for the form or to download the form Complete the form providing the required document for the respective class of users e.g. Utility Bill, Passport, Id e.t.c Submit the completed form and documentation through etranzact certified Agents/Aggregators 24) How long Does the Upgrade Take? The upgrade is done within 24 hrs, once etranzact receives the request from Agent/Aggregator.
14 25) Can I Receive funds on behalf of a relation or friend? Yes, but the funds must be sent in your name for you to be able to receive it 26) What kind of support is available? For on site support we recommend you register with agent locations within your community/nearest to you Others are: support@etranzact.net Website: Hotline:
15 27) What Are the Benefits of Receiving Int l Remittances on PocketMoni? It provides convenience to the consumer It provides consumers with additional option to receive funds wherever and whenever they want it It increases access to funds and reduces costs associated with receive process such as transportation 28) Is Int l Remittance on PocketMoni Approved by CBN? Yes, the product went through international certification and was duly approved by CBN 29) What is the maximum amount I can receive per day? For the purpose of launch, the maximum international funds transfer amount that can be received on PocketMoni using MoneyGram and Western Union are $500 and $300 respectively
16 30) What is PocketMoni Companion (debit) Card? The PocketMoni companion card is similar to the regular debit card; it is linked to your PocketMoni account and allows you to withdraw cash from any etranzact partner bank ATM 31) How do I keep my PocketMoni Account secure? You need to keep your Account PIN secret from others. Memorize your Account PIN and do not store it in your phone. Never give away your Account PIN If you have reasons to believe your Account PIN has been compromised, you can change the Account PIN from the Pocketmoni menu or reach us immediately pocketmoni@etranzact.net for guidance and support
17 How do I keep my PocketMoni Account secure? You need to keep your Account PIN secret from others. Memorize your Account PIN and do not carry it with your phone. Never give away your Account PIN. If you have reasons to believe your Account PIN has been compromised, you can change the Account PIN from the Pocketmoni menu or reach us i di l k i@
18 HOW IT WORKS
19 PocketMoni Int l Remittance Receive Process Sender in any country completes an international funds transfer transaction and notifies the receiver PocketMoni (Nigeria) receiver selects Receive Money from the PocketMoni menu and selects MoneyGram or Western Union Receiver enters the Reference Number or Western Union Money Transfer Control Number (MTCN) and other transaction details such as sender s country and name as required Upon user verification, transaction verification and authorization, receiver s wallet is credited with the amount of the transaction and the receiver gets a transaction status alert
20 USER EXPERIENCE
21 Step1: PocketMoni User Registration/Wallet Creation User texts or sends the SMS: Reg Firstname Lastname (e.g. Reg John Mark)to the short code (for all GSM network) Or User visits any PocketMoni Agent location for registration
22 Step1: (Cont d). User Registration/Wallet Creation Confirmation User receives SMS confirmation of registration as well as default PIN and download link for javaenabled phones or USSD syntax for low end phones Welcome to PocketMoni. Your PIN is Click to download or Dial *389#. For support call Ref: 02JE Powered by etranzact At this point, the customer s phone number is the PocketMoni wallet The next step is for the user to access the PocketMoni menu via download to install on phone or USSD
23 Step2: PocketMoni Download Step2 User downloads PocketMoni application and it is automatically installed on user s phone
24 Step3: Configuring PocketMoni User launches the application on the phone to start PocketMoni setup. User is required to read through the instructions displayed and check the I Agree box to agree to the terms.
25 Step3: Configuring PocketMoni (Cont d) Apageisdisplayed asking user to wait while it opens the configuration page
26 Step3: Configuring PocketMoni (Cont d) User keys in wallet information received through SMS, selects his GSM network provider and clicks the OK button on the phone to send the instruction to the platform
27 Step4: Default PIN Change After registering the PocketMoni wallet information, user receives an SMS stating your profile has been successfully synchronized To start doing transactions, user would have to change his default PIN To change default PIN, click on the Security menu on the application
28 Step4: PIN Change.(contd.)
29 Step4: PIN Change.(Completion) After clicking the yes button, the application will display request successfully sent User will then get an SMS informing that PIN change was successful With the new PIN, user can now carry out transactions
30 Receiving Western Union on PocketMoni
31 Step1: Launch or Call-up the PocketMoni menu Launch PocketMoni app. PocketMoni menu is displayed
32 Step2: Select Western Union or MoneyGram Receive Money Select Receive Money menu Select Western Union
33 Step3: Input Western Union Transaction Details
34 Step4: Receive Payment into Your PocketMoni Wallet (..Confirmation) Payment sent for liquidation Credit alert or Confirmation is received
35 Receiving MoneyGram On PocketMoni
36 Step1: Launch or Call-up the PocketMoni menu Launch PocketMoni app. PocketMoni menu is displayed
37 Step3: Verify Reference Select Verify Reference to initiate reference check Input the Reference Number and PIN
38 Step3: Verify Reference (Cont d) Confirm reference Number Select Transmission medium
39 Step3: Verify Reference (Cont d) Transaction sent for confirmation Verification successful. Transaction status displayed for user verification
40 Step4: Receive Payment into Your PocketMoni Wallet Select Receive payment Input Reference No. and PIN
41 Step4: Receive Payment into Your PocketMoni Wallet (cont d) Confirm input details Select transmission channel
42 Step4: Receive Payment into Your PocketMoni Wallet (..Confirmation) Payment sent for liquidation Credit alert or Confirmation is received
43 Thank You
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