INFRASTRUCTURE. AS A SERVICE (IaaS) VIRTUAL DATA CENTER MADE IN GERMANY

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1 INFRASTRUCTURE AS A SERVICE (IaaS) VIRTUAL DATA CENTER MADE IN GERMANY

2 IS YOUR IT EFFICIENT & SECURE? Your business objectives should dictate how to design and manage your IT environment, not the other way around. Infrastructure is at its best when it is invisible when it requires minimal management, poses no risks and scales intelligently with your changing business needs. COMPUTER POWER insufficient resources unneeded resources Capacity Actual Usage COMPUTER POWER scales to your needs The Global Access Virtual Data Center (vdc) turns your IT environment into a strategic function that aligns with and supports your business objectives. TIME Traditional IT (local installation in company office) VS TIME Modern IT (one central system all connected services in the cloud) Reserve what you need when you need it, or simply scale your environment as you grow! Infrastructure as a Service (IaaS) is the fastest-growing segment of the cloud services market. WHY CHOOSE OUR VIRTUAL DATA CENTER? vdc EXAMPLE INTERNET FIREWALL Our Virtual Data Center (vdc) is far more than just a virtual server it combines virtual resources to let customers scale up and down according to their business/it requirements. Our classic and most commonly booked IaaS product is vdc as it provides instant and flexible CPU, RAM, disk space, networks and software licenses. This product features security components like a next-generation firewall, anti-virus and backup & restore services. vapp WEB WWW1 WWW2 LOAD BALANCER WWW3 Our vdc clients are separated on all levels from each other but do share the same physical infrastructure. This service is called a virtual private cloud it guarantees the security of a private cloud whilst mantaining the cost effectiveness of a public cloud. vapp APPLICATION APP1 FIREWALL APP2 Our product combines solutions from market leaders like VMware, HP, EMC, Brocade, Cisco and others. As the client, you can design and manage the virtual components in the same way you would, your own physical components. The Global Access self-service portal puts all possible resources at your fingertips, letting you customize your networks, servers and security measures. vapp DATABASE DB1 FIREWALL DB2 vdc is the ideal product for your IT outsourcing. Backed by years of experience, our vdc product is based on a highly available cloud design coupled with best-of-breed compliance and security. You can grow or shrink resources as you wish, allowing you to maximize resources at the best price point for you.

3 HOW CAN WE HELP YOU? OUR vdc SERVICE IS FULLY EQUIPPED TO HANDLE THE MOST COMPLEX BUSINESS NEEDS. Top IT-security cloud certifications in Germany (BSI/ISO and ISO 9001) Customized payment models (pay-as-you-go / reserved / hybrid) 24/7/365 support Migration made easy Highest availability Data center expansion (virtually or physically) Versatility & flexibility Optional services Maximum control Green IT Synchronous co-located storage Resource optimization

4 VIRTUAL PRIVATE CLOUD & DEDICATED PRIVATE CLOUD VIRTUAL PRIVATE CLOUD STANDARD DEDICATED PRIVATE CLOUD PROJECT Our Virtual Private Cloud (vpc) is a cost-effective solution ideal for varying workloads. Enjoy scalable IaaS built with the latest VMware technologies. vpc is a multi-tenant, logically isolated compute service that lives on shared core IT infrastructure. It s also the most cost-effective solution if you want to rapidly grow your IT infrastructure with cloud technologies, instead of expanding physical resources on-site. With its pool of highly available compute, storage and networking resources, vpc fits well in scenarios with variable or bursting workloads, like database set-ups, back-office infrastructures, test & development environments and next-generation mobile applications. vpc can be expanded with various add-ons and services to best fit your growing needs. Benefits Workload portability Choose where your apps live and maintain full management control. Cost-effective and scalable Economize with our shared infrastructure in a multi-tenant, logically isolated core compute set-up. Highest availability Access your data at all times, even if an individual system component fails. Our Dedicated Private Cloud (dpc) is a physically isolated compute and management stack that offers maximum control over capacity assignments and compute resources. dpc is an IT service that caters for projects that require many resources or security designs requiring complete physical separation. This option is the more expensive of the two, and we normally advise starting with vpc and upgrading if necessary. dpc is the right solution for isolated installations, which are not suitable due to their demands on hardware, power, software licensing or other specifications for a shared environment. dpc includes control of compute resources the entire compute and memory allocation is reserved and can be assigned or over-committed as needed. dpc is an extension of your data center, allowing you to choose where to host your applications and workloads. It is fully configurable and can grow as your needs increase. Benefits Physically isolated compute Control your compute reservation and create multiple virtual data centers and authorization controls. Geared to power-specific IT projects Gain full visibility of all of your CPU resources. Workload portability Place your workloads on-site, off-site or both. Extend your data center Use the same management tools with both on-site and off-site cloud environments. Note: With our Virtual Private Cloud, Microsoft software licensing has to come from Global Access within the package, whereas with our Dedicated Private Cloud, you are able to use your own existing Microsoft software licenses.

5 SPECIALISTS IN SECURITY We have made it our mission to be the German specialists in cloud and data security for companies worldwide. In the current global political and economic climate, companies must have top security systems and compliance certifications. We live by our mission so you can build your business securely! 1 Compliance & Security Global Access is the first IaaS / cloud service provider in Germany with an information security management system certified according to the German IT-Grundschutz [IT baseline protection] the highest international data security & compliance standards. Introduced by the Federal Office for Information Security [Bundesamt für Sicherheit in der Informationstechnik], the IT-Grundschutz is a standard derived from BSI/ISO but with a higher level of required safeguards. Global Access has also implemented a quality management system that complies with ISO 9001 certification. We make it simple to roll out and adhere to your IT compliance requirements. In addition to our security offer, we guarantee your vdc always comes with Gateway Security Services for perimeter control to and from the Internet. You may choose a cost-effective virtual appliance model or an external hardware firewall cluster. And with VMware s NSX design, we now offer optional security services on a shellbased level. Please contact our sales team for more details. Note: Global Access will provide upon request the appropriate non-disclosure agreements as well as controller-processor agreements (i.e. regarding Sec. 11 BDSG). 3 High Availability and Disaster Recovery High Availability (HA) refers to a system s capacity to remain accessible if a system component fails. Disaster recovery (DR), in turn, is the process by which a system is restored after a natural or man-made disaster. While they both increase overall availability, a notable difference is that with HA there is almost never a loss of service. HA refers to maintaining the service and DR to retaining the data. Modern IT is now highly dependent on robust disaster recovery services. Both HA/DR solutions must be in place to entirely protect your IT set-up. All Enterprise Level vdc services operate at the Highest Availability as standard.. Global Access ensures HA for its customers by running two data centers connected as a co-location service. In case of total failure at one site, the second site maintains functionality while the failed system is immediately triggered to restart. The data is mirrored synchronously, and enough resources are reserved on both sites for emergency scenarios. 2 vdc Encryption Global Access is fully owned and operated within Germany the world s leader in data security and compliance. We have the top security certifications in place and can guarantee under German law that the US Patriot Act cannot be applied within our company. 4 Backup & Restore That said, we do have an encryption service if you would like to triple-ensure the security of your data. Our product encrypts your data when storing it in your virtual or dedicated private cloud. This additional service allows you to centrally set up, manage and maintain all encryption policies yourself. Your virtual machines can be backed up daily by our backup services. In the case of an error, all VMs and data can be restored. Our backup service runs in the background without requiring any special software on your end. This service can be requested when ordering your vdc package.

6 ALL HYBRID Cloud services work best through partnerships and integrated services, allowing customers to opti- mize, save costs and manage their IT at the highest level. Our All Hybrid approach connects peer technologies in the optimal way to fit your needs. 6 Hybrid Storage 5 Hybrid Billing Our hybrid billing model is simple and adaptable to your Global Access vdc environment. a) The PAYG plan (pay-as-you-go) lets you select the resources you want billed on a per-hour basis. b) The Reserved Billing plan lets you select the amount of fixed resources you need every month (over a 12-month period). This option gives you a higher rebate compared to the PAYG plan. (Note: If you use more resources than selected in your plan, we simply bill the extra resources at the PAYG rate). The unique hybrid billing option applies not only to RAM, CPU, disk space, security services and networks, but also to required Microsoft licenses. PAYG + Reserved Billing = Hybrid Billing! Do you know how much IO storage you need for each application? Very few companies can confidently answer this question, yet they are faced with constant bottlenecks in performance due to inefficient and inflexible storage schemes. Our intelligent storage plan moves intense data transactions to flash storage and all other transactions onto slower disks. This approach yields the ideal combination of performance, size and cost to make your IT agile and responsive at all times. This feature empowers our customers by giving you the fastest possible applications to manage their IO at peak times. We have an additional product customers can select to satisfy IO burst requirements. Check our list of additional products and services for more information. HYBRID CLOUD billed by the hour PRIVATE CLOUD BRIDGE PUBLIC CLOUD billed monthly (with 33% rebate) 7 Hybrid Computing Scalability & elasticity Competitive advantage Cost effective save money with your vdc IT solution All services costs covered Fully compliant up-to-date systems, services, security and certificates Do you have existing infrastructure that you need to connect to your cloud this is no problem! With our hybrid computing method, we can connect your existing environment through the Internet or via our Connect services with our cloud. Alternatively, customers can use our cloud and build out their IT set up using hybrid infrastructure between all of Global Access s data centers or with other cloud service providers worldwide (for more information please contact our sales team).as a secure base for hybrid data communication, we offer as an additional service, a virtual or physical gateway design that can be easily integrated into your infrastructure. Note: To ensure that your system is safe, we separate all instances with dedicated links using MPLS, VLAN or VxLAN.

7 ADDITIONAL FEATURES CPU STORAGE SECURITY RAM CERTIFICATES NETWORK 8 Pooling Resources 10 Exit Strategy Upon booking, you will receive a pool of resources in a separate and secure multi-tenant virtual infrastructure set-up, including RAM, CPU, disk space and network & security services. Through our portal you have full control of booking, configuring and removing these resources and security settings. You decide how many servers to run with this resource pool. This lets you bypass the complex and tedious method of individually defining, separating and integrating resources as a single virtual server. Virtual machines are provided as a template of an operating system with pre-installed applications and possibly located in a catalog. Cloud exit strategies are a neccesary insurance for customers adopting or building upon their existing cloud infrastructuure. Global Access ensures flexibility and agility by giving our customers unlimited access to our support team and resources while setting up, maintaining and growing their cloud infrastructure. We encourage our customers to devise a cloud exit strategy to maximize their freedom and safeguard against vendor lock-in. The great advantage of pooled resources is that you can provide your virtual machine with its own server infrastructure within minutes, sidestepping long installation processes and multiple installation DVDs. 9 Up to Date Licensing with Warranty As a Microsoft SPLA partner, Global Access licenses all Microsoft operating systems and applications, ensuring that you as our customer are properly licensed with Microsoft. 11 Future Proof Companies need to keep up with the rapid evolution of IT. Global Access ensures that the underlying infrastructure of our customers vdc is always up to date with the latest features and improvements. We have built our company around the mission of constantly innovating and optimizing our products and services. With nearly 20 years of experience as a service provider and many long-term trusted customers, we can safely say we are world leaders in data security.

8 A FEW OF OUR vdc CLIENTS Our clients use our IaaS products in many scenarios, for example: Outsourcing platform for applications (e.g. MS Office) Desktop infrastructure Groupware Enterprise Resource Planning (ERP) Development environments for software vendors and applications CASE STUDY CLOUDEO The vdc service from Global Access is the technical basis of our IT strategy. It lets us keep our clients data and applications accessible, offering them a platform for their own business applications. Dr. Martin Lange Director of Technology CloudEO AG CASE STUDY EXTEDO "Compared with other suppliers, the quality of services, the framework and the certifications of Global Access tipped the scales. In a separate audit, we were able to ascertain that the appropriate security measures are implemented and contract security is guaranteed. Keith Wallace Vice President of Customer Care EXTEDO # Certified Cloud in Germany Data Centers Years of Experience Terabytes per Month CERTIFICATES & SECURITY Data security is at the heart of our business. Our vdc product surpasses the very high compliance requirements of the ISO and German BSI standards for data-processing. In addition to these regulations, we ensure the technical safety of our customers IT mainly by separating each unit to create a multi-tenant environment. Rest assured that the connection between your site and the virtual data center will be fluid and fully protected. Our Internet Security Services far exceed other IaaS products, notorious for unreliable connectivity.

9 vdc KEY FEATURES : BASIC / ENTERPRISE BASIC ENTERPRISE GENERAL INFORMATION Location Made, owned and serviced in Munich, Germany Company Established in 1996 Environment Single or dual high-availability data center cluster (Note: Customers can choose a combined solution of both single and dual clusters) Single-site high-availability data center cluster HP, single server & blade enclosures Hypervisor Host VMware (Global Access is vcloud Air Partner) Hypervisor Software Vendor Customers receive their own personalized management portal Self-Service Integrating Client s Own Physical Infrastructure Using the Global Access Hybrid Cloud Connect Ethernet connection or 19" rack in one of the Global Access data centers N/A Microsoft Software Licensing Licenses available for rent based on SPLA. (Note: Customers can use their own existing licenses with the Dedicated Private Cloud service.) Hybrid Billing This feature combines significantly lower resource prices (set at a minimum monthly amount) with "pay-as-you-go" hourly billing (for resources used over the minimum set amount). Help Desk Web and support 24x7 (English and German) Phone, web and support 24x7 (English and German) NETWORK Secure Direct Connection Bypassing Internet On request, our customers can get a secure direct connection bypassing the Internet via our Cloud Connect product. We have operated an MPLS Ethernet backbone connection to customer sites since This gives our customers direct access to their virtual data center, with a dedicated connection based on fiber optics. Bandwidths range from 100 Mbit/s to N x 10 Gbit/s. (Note: These can be carrier redundant.) N/A Connection via VM At least 1 x 10 Gbit/s Ethernet Connection via Host At least 2 x 10 Gbit/s Ethernet N x 40 Gbit/s Speed Backbone Cisco & Extreme Networks Manufacturer Internet Connection N x 10 Gbit/s per data center Global Access is a member of IANA/RIPE and maintains v4 & v6 IP addresses as various uplinks to transit partners and our own peering connections (75% of data is transmitted via direct peering). STORAGE Storage Connectivity to Tier 1 Option 1: Auto-tiering storage solution with flash and SAS units, synchronously mirrored through our co-located data centers Option 2: Local flash and SAS storage solutions running in one data center Local flash and SAS storage solutions Single site: Object storage solution with multi-protocol access (S3, Atmos, Hadoop, NFS) Storage Connectivity Tier 2 Fiber Channel Fabric Brocade Manufacturer Option 1: Datacore, FusionIO and EMC Option 2: EMC Local Storage EMC Local Storage Customer receives 0.1 IO Input/Output operations average calculated per hour, per GB storage, per VM ordered (bursting option included) Customer receives 0.5 IO Input/Output operations average calculated per hour, per GB storage, per VM ordered (bursting option included) Virtual Data Center Design High availability cluster in a data center Highest available stretched cluster spanned over at least two physical data centers with >10km distance High Avaliability (HA) In the event of the loss of one or more virtualization hosts, resources to restart applications will be physically reserved and secured by Global Access. VMs are started with VMware HA automatically. (resevered resources = minimum 30%) In the event of the loss of one or more virtualization hosts, or even an entire site (power loss, vandalism, natural disaster, etc.), resources to restart applications at our local data center and resources for other applications are physically reserved and secured by Global Access. VMs are started with VMware HA automatically. (reserved resources = up to 60%) IO-based Billing HIGH AVAILABILITY (STRATEGY) N/A Disaster Recovery (DR) Included (stretched cluster, synchronized storage, DR resources in the remote site) VMotion Between the hosts at local data center for all customer VMs Between the hosts at local data center AND between our stretched cluster data centers for all customer VMs Storage Mirroring Local network raid groups Option 1: Local raid groups mirrored synchronously between data centers Option 2: Local network raid groups Backup & Restore Services Optional No agent installation required for VMs. Backups are stored off-site Restores on request SLA Virtual Data Center Platform Availability (storage, networking, hypervisor) 99.95% Virtual Machines 99.9% Service Portal 99.9% Internet Availability Service Desk Support 99.9% 24x7x365

10 ABOUT GLOBAL ACCESS Made, serviced and owned in Germany Since 1996, Global Access has continuously invested over the last 20 years in the latest technology and service standards (BSI/ISO & ISO 9001), making it the first German service provider with BSI-certified cloud services and the highest security standards. We personally help you plan, design, implement and manage the best cloud-based solution for your business needs, so you can keep your focus where it matters most growing your business! Global Access has worked with many Fortune 500 companies and leading global IT providers along with a range of other enterprises. OWNED & RUN IN MUNICH, GERMANY, SINCE 1996 CONTACT US Address Potsdamer Str Munich, Germany sales@global.de phone: web: INTERESTED? FIND OUT MORE! HERE