Backup & Disaster Recovery Appliance User Guide

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1 Built on the Intel Hybrid Cloud Platform Backup & Disaster Recovery Appliance User Guide Order Number: G Rev 1.0 June 22, 2012

2 Contents Registering the BDR Appliance... 4 Step 1: Register the BDR Appliance Server... 4 Step 2: Configure the Default Network if Needed... 6 Step 3: Accept the EULAs... 7 Step 4: Connect to a Domain (optional)... 8 Step 5: Log In... 9 Forgot Password... 9 Step 6: Register Level Platforms Managed Workplace Onsite Manager About the BDR Appliance Storage Using the BDR Management Console System Screen Quick Access VMs Screen Appliances Screen Logs Screen Configure Screen Managing the BDR Appliance Download and Install the Intel Hybrid Cloud Server Manager Rename the BDR Appliance Server Shut Down the BDR Appliance Server Reset the BDR Appliance Server Reset the Software Resize a Backup Disk Remove a Backup Disk Configuring the System Reset to Factory Defaults Reset to Partial Factory Defaults Open Script Shell Sync With Portal Apply Stack Patch Configure Network Settings Setting Up a Server Backup Recovering a Backup Image as a Virtual Machine Recovering a Backup Image to a Physical Server Using Bare-Metal Restore Start the StorageCraft Recovery Environment Recovering a Backup Image to a Virtual Machine Using Bare-Metal Restore Managing Quick Access VMs Access the VM Remote Web Console Start or Stop a VM Uninstall a VM Modify Settings for a VM Rename a VM Resize a VM Add or Remove a Virtual Disk Page 2 of 37

3 Add or Remove a CD-ROM Device for a VM Managing Appliances Add a StorageCraft Recovery Appliance Add a New Appliance from the Intel AppUp SM Small Business Service Store Access the Appliance Remote Web Console Stop or Start an Appliance Uninstall an Appliance Modify Settings for an Appliance Rename an Appliance Resize an Appliance Add or Remove a Virtual Disk Add or Remove a CD-ROM Device Page 3 of 37

4 Built on the Intel Hybrid Cloud Platform User Guide Backup & Disaster Recovery Appliance Revised 6/22/2012 This guide identifies the steps required to register, configure, and use this software on the Intel Hybrid Cloud platform and does not replace the manufacturers instructions for third-party products. For additional details about using the Intel Hybrid Cloud platform, refer to the Intel Hybrid Cloud User Guide (at Registering the BDR Appliance Before you begin: Make sure to always keep the remote interface of the BDR appliance server connected to the Internet for registration and usage reporting. Supported browsers include Mozilla Firefox*, Google Chrome*, Apple Safari*, and Microsoft Internet Explorer version 7 (Internet Explorer versions 8 and 9 are not currently supported). Note that your BDR appliance Windows password will be same as the appliance secret key. Step 1: Register the BDR Appliance Server 1. Open your Web browser and go to https://<ipaddress>:64440/bdr (this is the IP address assigned to the BDR appliance by the DHCP server). 2. Enter your MSP user ID and password in the Login and Password fields Note: You might see the following warning screen when you first log in. This is expected and it is safe to continue. Do the following: a. Click I understand the Risks. b. In the window that pops up, click Confirm Security Exception. Page 4 of 37

5 3. Enter the Customer Name (company name) and the Appliance Name in the corresponding fields. 4. Enter the secret key to be used for this customer and then click Next. Page 5 of 37

6 After successful registration, a countdown is displayed on the screen while the BDR appliance is being configured. The configuration might take up to 10 minutes to complete. The appliance will go through a couple of reboot cycles. This is normal. Please do not interrupt the process. When the reboot process is complete, a system summary screen is displayed. Step 2: Configure the Default Network if Needed The BDR appliance has two network interfaces: The LAN interface has a default IP address of The remote interface is DHCP. You may need to modify the network settings before the BDR appliance is available to the hosts on your network. You can use this interface to connect to the BDR Management Console if this is not assigned to a static IP address. You can modify network settings in the Configure screen of the BDR Management Console. For details, refer to Configure Network Settings on page 20. Page 6 of 37

7 Step 3: Accept the EULAs Please read and accept the End User License Agreements. Page 7 of 37

8 Step 4: Connect to a Domain (optional) The Windows Domain Configuration page gives you the option to add the StorageCraft Virtual Machine to an existing Windows Domain. Do one of the following: To join a domain, select the Join Domain option and then enter the Domain Name, Administrator name, and Domain Password in the corresponding fields and then click Next. To skip joining a domain, verify that Don t Join is selected and then click Next. Page 8 of 37

9 Step 5: Log In The first time you log in to the appliance, use the default password Forgot Password 1. If you change your password and then misplace it, click the Forgot Secret Key? link located below the Login button. 2. In the dialog box that appears, click the Accept button. An access code will be sent to the address that is registered with your Intel AppUp Small Business Service account. 3. Follow the instructions in the . Page 9 of 37

10 Step 6: Register Level Platforms Managed Workplace Onsite Manager Level Platforms Onsite Manager and Service Center registration is provided free with this BDR appliance. It is highly recommended that you register and use this service for managing your BDR appliance. For more information on registration, please refer to the Level Platforms Managed Workplace 2011 Initial Setup Guide (http://download.intel.com/support/progserv/appupsbs/hybrid/sb/lpi_managed_workplace_2011_ r3.pdf). If you need additional assistance in setting up your Service Center account, please contact Level Platforms Inc. Page 10 of 37

11 About the BDR Appliance Storage Appliance storage is the entire storage capacity of the appliance. The BDR appliance storage is divided into the following segments: BDR Appliance Storage (Total 2 TB) 1300 GB Quick Access Buffer Permanent Storage Intel Hybrid Cloud Stack Note: Storage amounts shown are approximate. Quick Access buffer Temporary storage for Quick Access VMs. Permanent storage Permanent storage for backup images, recovered VMs, and Intel AppUp Small Business Service catalog appliances and software. Intel Hybrid Cloud Stack BDR application files and Intel Hybrid Cloud software stack. The software stack is a core component that runs on top of a Virtual Machine Monitor (VMM) on the Intel Hybrid Cloud server. This software provides an abstraction layer over VMM, making it easy to deploy, configure, and manage the server. Both Linux* and Microsoft Windows* guest operating systems are supported within the VMM to run a variety of end-user applications. Page 11 of 37

12 Using the BDR Management Console This section provides an overview of the primary BDR Management Console screens. System Screen The BDR appliance System screen is displayed after you log in. This screen shows system information and includes controls for the following: Shutting down, restarting, resetting, and renaming the BDR appliance server Resetting the BDR appliance server software to its default settings Accessing the remote console of the StorageCraft ShadowProtect server Resizing and removing the backup disk For instructions on using the options on this screen, refer to Managing the BDR Appliance on page 17. Click to access VMs in Quick Access buffer Click to access controls for running appliances Screen navigation buttons The button for the active screen is shown in color Click Help to access the StorageCraft ShadowProtect help Web page Click Sign out to log out of the BDR appliance Management Console Server power and reset links Click to access BDR status logging Click to access the StorageCraft ShadowProtect remote console Click to view or change appliance configuration settings Server status, backup status, and other system status information is displayed here Click REMOVE to remove a backup disk Click RESIZE to allocate space to the backup disk Page 12 of 37

13 Quick Access VMs Screen Use the Quick Access VMs screen to access information and controls for VMs running in the Quick Access buffer. The Quick Access buffer is temporary storage. This storage area is automatically cleared out when the BDR appliance server is shut down or restarted. From this screen, you can do the following: Stop and start an appliance Rename an appliance available when the VM is running Uninstall available when the VM is halted Modify available when the VM is halted Add Disk available when the VM is halted Add a CDROM can be used for giving a Quick Access VM access to the physical CD-ROM drive on a server, or for pointing to an.iso image file that can be used as a virtual CD- ROM. Available when the VM is running or halted. Remove a backup disk available when the VM is halted Resize available when the VM is halted For instructions on using this screen to manage VMs, refer to Managing Quick Access VMs on page 33. Name and status of VM Details about the associated VM Click to open the remote Web console for the associated VM Page 13 of 37

14 Appliances Screen The Appliances screen displays the status and usage information of appliances currently running on the BDR appliance server. Use the controls on this screen to access appliance management options and to add appliances from the Intel AppUp SM Small Business Service Store. Add StorageCraft Recovery Appliance use for recovering a backup image (taken from a physical or virtual server or workstation) to a virtual environment. For details, refer to Add a StorageCraft Recovery Appliance on page 35. Add New Appliance from AppUp Small Business Service Store use for adding new applications and appliances to your managed servers from the Intel AppUp Small Business Service Store. For details, refer to Add a New Appliance from the Intel AppUpSM Small Business Service Store on page 35. For instructions on using this screen to manage other appliance functions, refer to Managing Appliances on page 35. Appliance name and status display here Displays information about the associated appliance These options apply to the associated appliance. Some options only display when the appliance is running, some only when the appliance is stopped Click to open the remote Web console for the associated appliance Page 14 of 37

15 Logs Screen The Logs screen displays BDR status logging such as the Sync with Portal status, password updates, registration status, etc. From this screen you can view and download BDR status logging information. To view, clear, or download log information, click the links provided. Click Delete Logs to clear log information Click Download Logs to view a web page of log activity Detailed log activity for date shown Page 15 of 37

16 Configure Screen Use the Configure screen to configure interface IP settings, Sync with Portal, open a script shell for applying BDR appliance patches and managing the software RAID, and perform a partial or full BDR appliance reset. Controls include: Reset to Factory Defaults use to restore the BDR appliance to the state it was in before you registered it with Intel and StorageCraft. Note that this will delete all backup data in the StorageCraft backup drive. Reset to Partial Factory Defaults use to restore the BDR appliance to the state it was in before you registered it with Intel and StorageCraft but retain the backup data in the StorageCraft backup drive. Open Script Shell use to open a script shell menu of scripts to run, such as applying BDR appliance patches and managing the software RAID. Sync with Portal use to update the server state in the backend Intel AppUp Small Business Service Web Portal (this applies to the BDR appliance server, not the installed VMs). Apply Stack Patch use for patching the base software stack of the BDR appliance server. For instructions on using the BDR appliance configuration settings, refer to Configuring the System on page 19. Click to perform the associated task Click to modify IP settings for the local network Click to modify IP settings for the remote network Page 16 of 37

17 Managing the BDR Appliance This section covers managing the BDR appliance through the BDR Management Console. The BDR Management Console enables remote monitoring of most of the BDR appliance features. However, since the BDR appliance runs on the Intel Hybrid Cloud server, there are some features that are still managed through the Intel Hybrid Cloud Server Manager. Such features include: Software RAID management Hardware management alerts Appliance boot up sequence Find information on more management features for the Intel Hybrid Cloud server in the Intel Hybrid Cloud Platform User Guide. You can manage these features and others using the Intel Hybrid Cloud Server Manager. Download and Install the Intel Hybrid Cloud Server Manager The Intel Hybrid Cloud Server Manager needs to be installed on the computer used to manage the BDR appliance. To download the Intel Hybrid Cloud Server Manager from the Intel Download Center: 1. Go to the Support page at Intel AppUp SM Small Business Service: 2. Scroll down to the Server Setup & Activation link and click it to expand it. 3. Locate and then click the Server Manager Download link. 4. Click Download. 5. Accept the Intel Software License Agreement. Your download should begin automatically. Follow the instructions provided with the download to install the Server Manager. Rename the BDR Appliance Server To rename the BDR appliance server: 1. In the System screen, click Rename Server. 2. In the New System Name dialog box, type the new name and then click ACCEPT. You will be automatically logged out of the BDR appliance. A wait screen appears, counting down from 90 seconds while the server is renamed. 3. After the name resets, log in to the appliance. If you see the This Connection is Untrusted warning, do the following: a. Click I understand the Risks and then click Add Exception. b. In the dialog box that pops up, click Confirm Security Exception. 4. At the login page, enter the secret key and click Login. Page 17 of 37

18 Shut Down the BDR Appliance Server Use this option when you want to turn off power to the BDR appliance server. Important! This action will delete any VMs that are currently running in the Quick Access buffer. To turn off power to the BDR appliance server: 1. In the System screen of the BDR Management Console, click the Power off Server link. 2. In the Server Power Off dialog box, click ACCEPT. After a short delay, the server powers off. To restart the server, press the power button on the server. Reset the BDR Appliance Server Use this option to reboot the BDR appliance server. Important! This action will delete any VMs that are currently running in the Quick Access buffer. To reset the server: 1. In the System screen of the BDR Management Console, click the Server Reset link. 2. In the Server Reset dialog box, click ACCEPT. After a short delay, the server reboots. It usually takes about 5 minutes for the server to fully boot and for the StorageCraft VM to start. Reset the Software Use this option to return the BDR appliance to its default settings. After resetting the software, you are required to run the registration wizard before using the StorageCraft VM. To reset the software: 1. In the System screen of the BDR management console, click Software Reset. 2. In the Software Reset dialog box, click ACCEPT. After a short delay, the software stack on the Intel Hybrid Cloud server resets. The system log will indicate that a software reset has occurred. Resize a Backup Disk Resize a backup disk by changing the server space allocated to it. Perform this task from the System screen of the BDR Management Console. Before you can change the size of the backup disk, you need to shut down the StorageCraft VM and any other running VMs downloaded from the Intel AppUp Small Business Service Store. To resize a backup disk: 1. In the list of server details in the System screen, locate the line that begins with Backup Disk and then click RESIZE to left of the line. 2. In the Edit Appliance Disk dialog box, click ACCEPT to allow the application to temporarily halt the BDR appliance. Wait while the BDR appliance is halted. 3. When the status displayed is OFFLINE, click RESIZE again. 4. In the Change Virtual Disk dialog box, type the new amount of GB to allocate to this disk and then click ACCEPT. 5. To restart the BDR appliance, click the START button. Page 18 of 37

19 Remove a Backup Disk Use this option to remove a backup disk from the BDR appliance server. After a short delay, the Intel Hybrid Cloud software stack on the server will reset, which takes a minute or two. The system log will indicate that a software reset has occurred. To remove a backup disk: 1. At the end of the server details paragraph in the System screen, locate the line beginning with Backup Disk and then click REMOVE. 2. In the Remove Appliance Disk dialog box, click ACCEPT. Configuring the System The actions listed here are performed from the Configure screen of the BDR Management Console. Reset to Factory Defaults Use this option to reset the BDR appliance server. Important! This action deletes all data in the StorageCraft backup drive. To reset to factory defaults: 1. Uninstall all VMs and appliances. 2. Click the Reset to Factory Defaults option. Follow any onscreen instructions. Reset to Partial Factory Defaults Note: This action resets the BDR appliance server but preserves data in the StorageCraft backup drive. To reset to partial factory defaults: 1. Uninstall all VMs and appliances. 2. Click the Reset to Partial Factory Defaults option. Follow any onscreen instructions. Open Script Shell Use this option to access the script shell for executing scripts for the following: Delete attached ISO of the VM Delete VM from local application storage Update Local Application Store (LAS) Manage software RAID on this server Perform soft poweroff on this server Download and apply BDR patch Page 19 of 37

20 Sync With Portal Use this option to update the server state in the portal (sync the client with the portal). You will need to do this if you rename the server or if you download additional VMs from the Intall AppUp Small Business Service Store and wish to install them immediately. If you do not perform a manual sync, you will have to wait until the daily automated sync occurs. To perform a sync with portal: 1. Click the Sync with Portal link. 2. In the Server Sync dialog box, click ACCEPT. Wait while the server syncs. You will be notified when the server sync completes. 3. In the Sync Server dialog box, click CLOSE. Apply Stack Patch Use this option to patch the base software stack of the Intel Hybrid Cloud server. To download and install updates: 1. Click the Apply Stack Patch link. 2. In the Server Updating dialog box, click ACCEPT. If there are any updates, they will be automatically installed. Configure Network Settings Use these settings to set the network protocol type, IP Address, Subnet Mask, Gateway, and DNS for the local and remote networks. To configure network settings: 1. In the Configure screen, on the right side of the desired network heading, click Edit Settings. 2. In the Network Settings dialog box, make the desired changes and then click ACCEPT. Setting Up a Server Backup To set up a backup, first install the ShadowProtect agent on each individual device to be backed up. Note: Before installing the ShadowProtect agent, temporarily disable or modify the Windows firewall on the target machine. 1. Open the ShadowProtect console: from the BDR Management Console System screen, click the StorageCraft Console button. Note: Ensure that the StorageCraft VM network has been configured before you create a backup. 2. Select the Management View tab if it is not already selected. 3. In the Management View menu near the top of the screen, click the Install button. 4. When the Push Install Wizard screen appears, click Next. Page 20 of 37

21 The default installer package should be displayed as follows: 5. Click Next. 6. Do one of the following: To push the ShadowProtect agent to an entire domain, select the Domain name option. To push the agent to a specific Windows workstation or server, select the Host name option. 7. Enter the host information and Administrative login credentials in the corresponding fields and then click Next. Page 21 of 37

22 8. After the host or hosts are found, the StorageCraft agent status is displayed ( Not installed is the most common). Click Next. In the Post Install Options screen, enter the MSP license information that will be used by the ShadowProtect agent. 9. Verify the information displayed in the configuration summary dialog box. Note: If you selected the Reboot after install option, the receiving device will restart. A restart is required to install the agent. If you are not ready for a restart, clear this checkbox. You can schedule a restart at a later time. 10. Click Next to begin installing the ShadowProtect agent. Page 22 of 37

23 If the agent is installed successfully, the newly-added host displays with the status Connected in the ShadowProtect management client. If the device does not connect automatically, verify that the device is fully booted. If it is, manually connect to the device by clicking Connect. 11. Click the Manage icon and then select the Destinations tab. 12. In the Destination dialog box, enter destination details such as the Destination Name, the path to a network share that has already been defined on your network (this is where the backup images will be stored), and the account details of a user account that has write access to the network share. Note: By default, the F: drive is created inside the StorageCraft Windows VM as a local backup destination. To be used, the drive must be enabled for network sharing. Page 23 of 37

24 13. Select the Backup Jobs tab and then double-click the Create New Backup job option. 14. Select the drive letter containing your operating system and any separate drive letters containing data that you want to include in this backup. Note: Hidden system reserved drives should not be selected for the backup. Page 24 of 37

25 15. It is recommended that you change the file names from the default values. This will help you match the backup images to their respective servers when you view the destination location. After changing the file names, click Next. 16. In the Schedule section, select a future date and time for the backup job or, to back up now, select the Now option. Page 25 of 37

26 17. Click Next. 18. Review your backup settings and then click Finish. Note: Selecting the Execute Now checkbox executes the backup job immediately. Use the Backup Details screen to view the status of the current backup operation and to view the onscreen notification when the backup is complete. Page 26 of 37

27 Recovering a Backup Image as a Virtual Machine Intel Quick Access Technology makes it possible to quickly start up temporary virtual machines (VMs) on the BDR appliance to access your data. This takes only minutes to complete and enables you to run your failed server content from your backup image. The BDR appliance continues to back up any changes you make to the data while working in the virtual environment. 1. On the StorageCraft VM desktop, double-click the VirtualBoot icon. 2. In the VirtualBoot Wizard screen, click Next. 3. Click the Add Image File button and browse to the network location where your backup images are stored. 4. Select the backup image to restore and then click Next. 5. Enter the required details on the following screen and then click Next. Page 27 of 37

28 6. Enter the network share path using the following syntax: \\<ipaddressofserver\sharename. The network share path must not contain any spaces. Note: Only one share path can be used to virtual boot at a time (backup images cannot be virtual booted from two different network shares at the same time. However, there is no limit to the number of VirtualBoot VMs that can be started from the same network share location). Note: Entering a host name will cause the restore path to fail. 7. Review and verify the settings on the Wizard Summary screen and then click Next. When the VirtualBoot operation is complete, you will see the following message: 8. Click OK. Page 28 of 37

29 After the operation completes, you will be able to access the VM from the BDR Management Console Quick Access VMs screen. By default, the Quick Access VMs are started with the local network interface (port B). If a VM needs to be configured for the remote network interface (port A), the VM needs to be stopped first before the controls to configure network settings are available. Recovering a Backup Image to a Physical Server Using Bare- Metal Restore These instructions are for restoring a backup image to a device outside of the BDR appliance. To create a Recovery Environment disk, do the following: 1. If necessary, download the Recovery Environment ISO image file: a. In a Web browser, navigate to the StorageCraft ISO Download Web page. b. In the Serial Number field, enter the product serial number. (If you do not know the serial number, please contact Intel Customer Support.) Click Submit. c. Save and run the Download tool. d. Save the zipped file containing the ISO image to a local drive. e. Use a utility to open the zipped file containing the Recovery Environment ISO image ShadowProtect_RE_x.iso (where x is the version number of ShadowProtect). 2. Insert a blank CD/DVD/Blu-Ray in the optical drive of your system. 3. From Windows, select Start > ShadowProtect > ISO Tool. 4. Browse to and select the ShadowProtect ISO file. If you want to replace any existing data on the disk, select Overwrite any existing data Click Burn the Disk. 6. When the ISO Tool finishes transferring the ISO image, click Close. The ISO transfer can take several minutes to complete. Page 29 of 37

30 Start the StorageCraft Recovery Environment 1. Insert the disk you just created with the ISO tool into the CD-ROM/DVD drive of the restore target system and turn on power to the system (BIOS adjustments may be necessary to ensure that the system boots from the bootable CD-ROM/DVD media). After a few minutes, the recovery environment loads. 2. Select a language and then click OK. 3. Click OK again to start Networking Support. 4. Select your current time zone. 5. In the Tools section on the left side of the screen, select Network Configuration. 6. Select the Network Drives tab. 7. Choose a drive letter, enter the network path (e.g. \\ \backup) and then enter a username and password that can be used to access the network share. 8. Click Close. 9. Click the Restore Wizard link on the main screen. 10. Select the Restore option and then click Next. 11. Browse to the mapped drive you chose in step 7, select the image you want to restore to the machine and then click Open. 12. Click Next. 13. Select the drive that you want to restore to and click Next. 14. On the Finalization options screen, select the Finalize the volume at the end of this restore check box and then click Next. (The volume will not be usable until it is finalized.) 15. Select the Restore MBR check box and then select the Restore MBR from the image file option. If you are restoring to a physical server that is different from the server used to create the image, select the User Hardware Independent Restore (When restoring to a different computer) check box and then click Next. The Wizard Summary screen lists the options that you selected. 16. Review the options and then click Finish to begin your restore. Recovering a Backup Image to a Virtual Machine Using Bare- Metal Restore These instructions are for restoring a backup image to a virtual machine or the StorageCraft Recovery Appliance. The recovery appliance enables you to start up an environment where you can map a network drive to a location that has an existing backup image. Using the backup image, you can perform a full restore to the StorageCraft recovery environment in much the same way as you would recover to a separate physical device. To recover a backup image to a VM: 1. In the Appliances screen of the BDR Management Console, click the Add StorageCraft Recovery Appliance link. Page 30 of 37

31 2. In the New Virtual Machine dialog box, enter the preferred server details. 3. After the Recovery Server starts, click the CONSOLE link. Page 31 of 37

32 4. In the StorageCraft Recovery Environment window, select the first option, 2008R2-based Recommended Recovery Environment. 5. Click OK. You are presented with a screen that allows you to map a network drive to a network location that contains your StorageCraft backup images. 6. Map the network drive. You can now perform a restore to the StorageCraft Recovery Appliance. Page 32 of 37

33 Managing Quick Access VMs The actions listed here are performed from the Quick Access VMs screen of the BDR Management Console. Access the VM Remote Web Console This option is available when the VM is running. To access the remote Web console for a VM: 1. Click the CONSOLE link located below the end of the VM title bar. 2. To log in to the remote VM screen, click the Send CtrlAltDel button near the upper right corner of your browser. 3. Log in using the password you created when you configured the VM. Start or Stop a VM To start or stop a VM: 1. Do one of the following: To stop a running VM, click STOP under the title bar for that VM. To start a halted VM, click START under the title bar for that VM. 2. In the dialog box, click ACCEPT. It may take a few moments for the VM status to change. Uninstall a VM Uninstalling a VM deletes the VM from the BDR appliance memory. This option is only available when the VM status is Halted. To uninstall a VM: 1. Stop the VM if it is running. 2. Under the title bar, click UNINSTALL. 3. In the Uninstall Virtual Machines dialog box, click ACCEPT. Modify Settings for a VM Use this option to change the name, CPU count, amount of memory, and the network for a VM. This option is available when the VM status is Halted. To modify settings for a VM: 1. Stop the VM if it is running. 2. Under the VM title bar, click MODIFY. 3. In the Virtual Machine Settings dialog box, make the desired changes and then click ACCEPT. Page 33 of 37

34 Rename a VM This option is available when the VM is running. To rename a VM: 1. Start the VM if it is stopped. 2. Under the VM title bar, click RENAME. 3. In the New VM Name dialog box, type a new name and then click ACCEPT. After a few moments the new name should be displayed. Resize a VM This option is available when the VM status is Halted. To resize storage for a VM: 1. Stop the VM if it is running. 2. In the information paragraph for the VM, click RESIZE. 3. In the Change Virtual Disk dialog box, enter a new disk size and then click ACCEPT. Add or Remove a Virtual Disk These actions are available when the VM status is Halted. To add a virtual disk to a VM: 1. Stop the VM if it is running. 2. Under the VM title bar, click ADD DISK. 3. In the Add Virtual Disk dialog box, name the disk, enter a size, then click ACCEPT. To remove a virtual disk from a VM: 1. Stop the VM if it is running. 2. In the information listed for the VM, locate the line for the disk you want to remove, then click REMOVE to the right of the line. 3. In the Destroy Virtual Disk dialog box, click ACCEPT. Add or Remove a CD-ROM Device for a VM To add a CD-ROM device: 1. Under the VM name, click ADD CDROM. 2. In the Add CDROM device dialog box, select the desired device and then click the Add button to the right of the listed device. To remove a CD-ROM device: 1. In the information listed for the VM, locate the line for the CD-ROM you want to remove, then click REMOVE to the right of the line. 2. In the dialog box, click ACCEPT. Page 34 of 37

35 Managing Appliances The actions listed here are performed from the Appliances screen of the BDR Management Console. Add a StorageCraft Recovery Appliance To add a StorageCraft Recovery Appliance to the BDR appliance: 1. At the top of the Appliances screen, click the Add StorageCraft Recovery Appliance link. 2. In the New Virtual Machine dialog box, enter the appliance information and then click ACCEPT. It may take a few minutes for the appliance to be created. Add a New Appliance from the Intel AppUp SM Small Business Service Store These instructions are for downloading and installing appliances and applications from the Intel AppUp SM Small Business Service Store. Important! When starting a downloaded Windows*-based appliance or application for the first time (for example, Windows Small Business Server*), you need to use the Intel Hybrid Cloud Server Manager to access and start the appliance/application after installation. For details, refer to the Intel Hybrid Cloud Platform User Guide. To add a new appliance from the Store: 1. At the top of the Appliances screen, click the Add New Appliance from AppUp SM Small Business Service Store link. 2. In the Store login screen, enter your login credentials and password, then click Login. 3. Purchase and install the desired appliances/applications. Note: It is recommended that you install no more than two appliances in addition to the BDR appliance. Access the Appliance Remote Web Console This option is available when the appliance is running. To access the remote Web console for an appliance: 1. Click the CONSOLE link located below the end of the appliance title bar. 2. To log in to the remote screen, click the Send CtrlAltDel button near the upper right corner of your browser. 3. Log in using your password. Stop or Start an Appliance To start or stop an appliance: 1. Do one of the following: To stop a running appliance, click STOP under the title bar for that appliance. To start a stopped appliance, click START under the title bar for that appliance. 2. In the dialog box, click ACCEPT. Page 35 of 37

36 Uninstall an Appliance This option is available when the appliance status is Halted. To uninstall an appliance: 1. Stop the appliance if it is running. 2. Under the appliance name, click UNINSTALL. 3. In the Uninstall Virtual Machines dialog box, click ACCEPT. Modify Settings for an Appliance This option is available when the appliance status is Halted. Use this option to change settings such as the name, CPU count, amount of memory, and the network, for an appliance. To modify an appliance: 1. Stop the appliance if it is running. 2. Under the appliance name, click MODIFY. 3. In the Virtual Machine Settings dialog box, change the desired information and then click ACCEPT. Rename an Appliance This option is available when the appliance is running. To rename an appliance: 1. Under the appliance name, click RENAME. 2. In the New VM Name dialog box, enter the new name and then click ACCEPT. Resize an Appliance This option is available when the appliance status is Halted. To resize an appliance: 1. Stop the appliance if it is running. 2. In the information paragraph for the appliance, locate the Disk line and then click RESIZE. 3. In the Change Virtual Disk dialog box, enter the desired size and then click ACCEPT. Add or Remove a Virtual Disk This option is available when the appliance status is Halted. Use this option to add an additional drive to the StorageCraft VM. To add a virtual disk: 1. Under the appliance name, click ADD DISK. 2. In the Add Virtual Disk dialog box, enter a name and size for the disk in the corresponding fields and then click ACCEPT. To remove a virtual disk from an appliance: 1. On the right side of the named disk, click REMOVE. 2. In the Destroy Virtual Disk dialog box, click ACCEPT. Page 36 of 37

37 Add or Remove a CD-ROM Device Use this feature to allow the StorageCraft VM to connect to the physical CD-ROM drive in the BDR appliance, or to mount an.iso file as a CD-ROM. CD-ROMs can be used to perform diagnostics or offload CD media files. To add a CD-ROM device: 1. Under the appliance name, click ADD CDROM. 2. In the Add CDROM device dialog box, select the desired device and then click the Add button to the right of the listed device. To remove a CD-ROM device: 1. In the information paragraph for the appliance, locate the line for the CD-ROM you want to remove and then click REMOVE. 2. In the dialog box, click ACCEPT. Page 37 of 37 Copyright 2012 Intel Corporation. All rights reserved. Intel, the Intel logo, and Intel AppUp are trademarks of Intel Corporation in the U.S. and/or other countries. *Other names and brands may be claimed as the property of others G US

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