VIVA INSIDE BERKS BUSINESS. Teresa McCarthy June 26 30, 2013

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1 VIVA INSIDE BERKS BUSINESS Teresa McCarthy June 26 30, 2013

2 DESCRIPTION OF IBB PROGRAM The Inside Berks Business program connects teachers and Berks county businesses. The teachers spend four days at the job site learning about the business. This is in order to make sure that the educators are giving the students the job skills that they need to enter the work force currently, after high school graduation, or after college graduation.

3 SUMMARY OF BUSINESS EXPERIENCE WEDNESDAY Meggan Kerber Marketing Director and Event Planner 2 years MBA, bachelors in psychology Experience with fundraising Public relations Create a great experience for clients/customers Form community connections Create solid teams Carole Wloczewski Special Event Manager, Human Resources, and Executive Assistant to owner, Jeff Hettinger 6 years Was in the medical field Marketing on foot Created special events contracts, policies, procedures Legal issues

4 WEDNESDAY Lasting Image promotional items Heather Brady Franchise & Recognition Specialist Rick Mann President Tour of company/facilities Posters, menus, business cards, clothing, various other promotional items Specialize in knowing the customer and designing/customizing products to fit their sales, promotional, recognition needs Felix Maietta Chief Operating Officer Much experience in the restaurant industry Executive Chef/Owner at The Down Town Club/Union Gourmet Catering - Philadelphia Past Executive Chef at Spring Mill Country Club Executive Chef at Specialty Restaurants Corporation

5 THURSDAY Met with decorator for Saturday s Quinceañera event Partnership Lunch with Dr. Hillkirk- Chancellor of Penn State Berks, Jennifer Wakeman HRIM (Hotel, Restaurant, Institutional Management) Director at Penn State Berks, Jeff Hettinger Viva Owner, Stephen O Donnell Executive Chef and VIVA Manager, Michael Marriott Toscani Restaurant Manager, & Meggan Kerber Stephen O Donnell Executive Chef, Restaurant Manager VIVA 5 weeks Engineering Johnson and Wales Business Art interests Passion for hospitality Treat customers like guests Teach culinary classes

6 THURSDAY Michael Marriott General Manager at VIVA 6 weeks BA culinary arts Westminster College and The Wine and Spirit Education Trust Came to US in year career in food and beverage management Past Hershey Corporation as Director of Restaurants Focus on consistency Create training manuals and standard operating procedures manuals Enjoys Jeff s enthusiasm Manager at Toscani

7 FRIDAY Green Valley Country Club to set up tables for Saturday event Restaurant Store to get small plates for the bridal show on Sunday Terre Trophy to get name tags for bridal show on Sunday Jeff Hettinger Owner Background in bottling company, Green Spot, A Treat Penn State Management and Administration degree, MBA Finance Business minded Always looking for new ventures and ways to make the customers have a great experience

8 Showing at Green Valley Country Club for possible Christmas Party Met with bridge/groom rehearsal at Toscani for Saturday wedding Wedding planning meeting at Viva for August date, off site catering at Goggle Works

9 SATURDAY Wedding at Toscani Help with finishing touches for set up Table cards Move gift table Direct guests Hand out programs Take care of bridal party Dismiss for buffet

10 SUNDAY Bridal show at Reading Public Museum Set up Tour of museum for inside events Meet with parents of bride for rehearsal dinner catering planning, menu choices

11 EDUCATIONAL SKILL REQUIREMENTS OF EMPLOYEES Bachelors Psychology, Fashion/Design, Business, Management MBA management, personnel and Administration Other positions at least HS diploma SALARY RANGES AND BENEFITS Medical insurance, no dentist, no vision after 90 days for full time (35 hours or more) Servers $2.83 plus tips Minimum wage for entry level Hourly rate based on experience $8-$10 banquet, senior $13 Experience

12 VIVA S GREATEST ASSETS The people Catering department New team of management Owner s vision Independent owner Passion for experience

13 VIVA S GREATEST CHALLENGES Competition Price increases Continued growth overall Consistency Training Facility and banquet/catering growth

14 TECHNOLOGY UTILIZED BY HOST COMPANY Aloha Reserve Microsoft Word Microsoft Excel Microsoft Outlook Publisher Power Point Web Based programs for APP and Website Social Media (Twitter, Facebook)

15 SYNTHESIS OF SKILLS TO BE SUCCESSFUL Communication Interpersonal Skills Respect for elders Work ethic Take direction Time management Professionalism Teamwork Social graces Longevity Determination Body language Listening skills Organization Positive Outlook

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