Dear Exhibitor, Warm regards, Hanna Safier.

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2 Dear Exhibitor, This ESRA 2013 Exhibitors Technical Manual is designed to assist you in preparing for a successful event and contains important information. Please read the information in this manual. It will take you very little time now and could save you a great deal of time later. We recommend Exhibitors using independent booth contractors to include a site visit in the planning process to assure a smooth and well planned set up. Please contact Victoria.Parsons of Scottish Exhibition and Conference Centre (SECC) at: victoria.parsons@secc.co.uk to coordinate a visit. The Exhibition will be held in conjunction with The 32nd Annual ESRA Congress - State of the Art Safety Standards in Regional Anaesthesia, held on September 4 7 at the Scottish Exhibition and Conference Centre (SECC) in Glasgow. The Exhibition floor plan has been designed to maximize the Exhibitor s exposure to the delegates. Please do not hesitate to contact me for further information or assistance. Warm regards, Hanna Safier hsafier@kenes.com 1

3 Table of Contents SECTION 1: Contact Information 3 Kenes Contacts 3 Contractors Contacts 4 SECTION 2: Timetables 5 Exhibition Timetable Registration Timetable 5 5 SECTION 3: Deadlines Table 6 SECTION 4: Exhibition Stands 7 Shell Scheme Package Designer/Independent Contractor Stands 7 8 SECTION 5: Exhibition Technical Information 9 Exhibitor Table Exhibition Floor Plan SECC Site Plan SECTION 6: Exhibitor Badges 13 SECTION 7: Lead Retrieval Wireless Barcode Readers 16 SECTION 8: Rules & Regulations and General Information 18 SECTION 9: Shipping, Tariffs, Material Handling and Shipping Labels 21 SECTION 10: Official Congress Contractors Order Forms 38 2

4 SECTION 1: Contact Information ORGANIZER CONTACT INFORMATION PROJECT MANAGER Ms. Keren Shurkin Ext EXHIBITION MANAGER Ms. Hanna Safier Mobile: TECHNICAL PROJECT COORDINATOR Mr. Asi Goren Ext INDUSTRY LIAISON AND SALES ASSOCIATE Ms. Judit Gondor Ext HOTEL ACCOMMODATION FOR GROUPS Ms. Revital Michaeli Ext REGISTRATION & ACCOMMODATION MANAGER Ms. Yulia Rijinsky Ext

5 OFFICIAL CONTRACTORS CONTACT INFORMATION STAND CONSTRUCTION AND FITTINGS, FURNITURE HIRE, ELECTRICS So Group A Freeman Company Mrs. Leeanne Brown Tel: : +44 (0) Fax : +44 (0) leeanne.brown@sogroup.co.uk INTERNET, TELECOM, IT, CLEANING & RIGGING Scottish Exhibition + Conference Centre (SECC) Tel: +44 (0) Fax: +44 (0) technical.services@secc.co.uk Please find the SECC Order Forms in the following link: CATERING Catering is exclusive to the Levy Restaurants at the SECC, and need to be oredred in advance via their website: For all enquiries please contact Ms. Angela Humphreys Tel: Angela.Humphreys@secc.co.uk standcatering@secc.co.uk CUSTOMS CLEARANCE & FREIGHT HANDLING Hermes Exhibition and Projects, Ltd. Ms. Zehavit Akerman Tel: Mobile: zehavitak@hermes exhibitions.com Audio Visual MCL Ms. Bridget McCauley Tel: +44 (0) Mob: +44 (0) bridget.mccauley@mcl av.com HOSTESSES AND TEMPORARY STAFF Kuoni Destination Management Limited Ms. Elisa Trezzi Tel : +44 (0) elisa.trezzi@uk.kuoni.com Web: dmc.com FLORISTS Please see below contact details of local floral services: Glasgow City Council Contact: The Booking Office Tel: Blooms of Glasgow Contact: Alison Tel:

6 SECTION 2: Timetables Exhibition Timetable Set up Space only: 10:00 22:00 Monday, September 2 Shell Scheme: 14:00 22:00 Tuesday, September 3 For all stands: 08:30 22:00 Wednesday, September 4 Decoration only: 08:00 15:00 Exhibition hours Wednesday, September 4 18:45 end of Welcome Reception Thursday, September 5 09:30 17:00 Friday, September 6 09:30 17:00 Saturday, September 7 09:30 12:30 Breakdown Wednesday, September 4 Registration Timetable 08:30 end of Welcome Reception Thursday, September 5 07:30 18:30 Friday, September 6 07:30 18:30 Saturday, September 7 07:30 13:00 Please note: Empty crates and packaging material must be removed/stored no later than Tuesday, September 3 at 22:00 Please contact the Official Freight agent for available storage options (see Section 1B Contact information) An updated Timetable can be found at on the ESRA 2013 Congress website by clicking Here. Welcome Reception You are cordially invited to the Welcome Reception on Wednesday, September 4, at 19:00 in the Exhibition Area. Saturday, September 7 12:30 20:00 5

7 SECTION 3: Deadlines Table Submission of Exhibition Forms Deadlines Hotel Reservation for Staff As soon as possible Designed Stand Approval & Risk Assessment Friday, August 9, 2013 Rigging Order Form and Rigging Plan Friday, August Text for Fascia (Shell Scheme booths only) Tuesday, August 20, 2013 Badge Order Tuesday, August 16, 2013 Lead Retrieval Wireless Barcode Reader Friday, August 16, 2013 Furniture & Floor Covering Tuesday, August 20, 2013 Shell Extras Tuesday, August 20, 2013 Early Bird prices are offered until August 20. Standard rates apply thereafter Electricity & Electrical application Friday, August 16, 2013 Early Bird prices are offered until August 16. Standard rates apply thereafter. Monday, August 26, 2013 Internet, It & Telecommunications, Stand Cleaning Early Bird prices are offered until 7 days prior to first day of build up. Standard rates apply thereafter Payment of Invoice Balance Must be received in full before the congress opening. Cargo Information Door to door shipments ready for pick up Tuesday, August 20, 2013 Airfreight shipments arrival to Frankfurt Airport Tuesday, August 20, 2013 Shipment via German warehouse Monday, August 26, 2013 Direct Deliveries to Congress Venue Monday, September 2, 2013 From 10:00 Tick Box Upon Completion 6

8 SECTION 4: Exhibition Stands To ensure the smooth and efficient installation and dismantling of your booth, an official Stand Builder has been appointed (see SECTION 1: Contact Information). Booth furniture and accessories are available for rent (please refer to the enclosed catalogue and order forms at the end of this manual). Shell Scheme Package includes the following: 2.5m White fomex infill panels * Fascia panel with standard lettering (max. 32 characters) one per open side 500W electrical socket + 2 spotlights Blue Carpet (Electric in the catalog) Exhibition badges Basic stand cleaning & Cleaning of public areas and gangways Tea/coffee/lunch for registered exhibitors Invitation to the Welcome Reception for registered exhibitors Please note: Corner stands are provided with two open sides (company name on each side) Furniture is not included with your shell scheme * Panel Size: For illustrative purposes only Actual size: 970mm wide x 2360mm high Visible size: 950mm wide x 2340mm high 7

9 Designer/Independent Contractor Stands Exhibitors using independent contractors are required to submit the following for approval to no later than Friday, August 9, 2013: 1. A scaled drawing (including elevation views) of the proposed booth to be built. 2. A list of all Electrical / gas powered devices / appliances to be installed in the booth. 3. Risk Assessment all raw stands should complete the risk assensment form and send it together with the booth plan. Your assessment should be based on risks associated with build up, open and break down periods. All exhibits are to be displayed so as to avoid blocking aisles, obstructing adjoining booths, or damaging the premises. Exhibitors are kindly requested to allow sufficient see through areas that ensure clear views of surrounding exhibits. The Organizers will not approve stands that do not comply with the accepted standards until the necessary changes have been made. Exhibitors are required to submit the name and contact details of their respective construction company to Hanna Safier at: hsafier@kenes.com. 8

10 SECTION 5: Exhibition Technical Information Hall Specs Exhibition Hall: Hall #5 in Ground Level. Please find link to the SECC interactive floor plan: maps.aspx Maximum Build up Height: The maximum allowed build up height is 5 meter. Please note that if your Booth floor platform is higher than 4.5 cm, you are required to provide a ramp for handicapped access. Rigging Options: rigging is allowed. Max allowed height is 6 meter (measuring from the floor to the top end of the suspended banner/object). If you are planning to use the rigging facilities within the SECC, please be aware that you are required to submit an order to the Technical Services Department of the SECC 14 days prior to commencement of build up, together with a full description of the item(s) to be rigged. Floor Finish: the floor is painted black. There are ducts on the floor which allow for the power and IT supplies. Max floor load: 5 tons per one square metre. Internet: Free Wi Fi is available in the Exhibit Hall for 30 minutes and then there is a charge. If you requiers a Secure, high bandwidth wireless connection (faster), these are available on a pre order basis from the SECC. Internet Wired Connection may be ordered via the Telecom/IT order form. Live demonstrations at the booth can be held only if using Tour Guide Systems. Order form for Tour Guide Systems found in this Manual. Storage As the SECC has no storage facilities, no deliveries will be accepted prior to the congress. Smoking Policy The SECC operates a NO SMOKING policy in All halls. Stand Cleaning basic stand cleaning is included for all stands. If you wish to order additional cleaning please use the Event Services form. Lorries and Trucks Loading is through the loading bay on Hall 5. We will be using entrance door #5.1, which measures: 5.1m high x 5.5m wide. Parking during unloading is limited for short time only. Parking of trucks and cars of exhibitors after unloading is allowed at the SECC car park 5 at no additional cost. Deliveries to Venue For shipping options direct to the venue, please refer to SECTION 9: Shipping, Tariffs, Material Handling & Shipping Labels. 9

11 Exhibitor Table Company Booth # Size Layout Company Booth # Size Layout Abbvie space Obstetric Anaethesia Annual TBA 6 shell Conference OAA Advancis Surgical 32 9 shell Pajunk GmbH space B.Braun 4 36 space Sintetica space Baxter Healthcare SA space Smiths Medical Deutschland GmbH 3 21 space BD Medical shell SonoSite space BK Medical 3A 28 space Spectra Medical Devices, Inc space CME Medical 7 15 space Teleflex Medical GmbH space Doctors.org.uk TBA 6 shell Vygon/Philips space ECM 24 9 shell Wisepress TBA 7 space Epimed International, inc. 33A 12 space Equip Medikey 2 9 shell Esaote S.p.A space European Society for Regional 1 18 space Anaesthesia ESRA Ezono AG 5 15 space GE Healthcare space I Flow, LLC, a Kimberly Clark Health space Care Company LEVENTON, SAU shell m Integrated Solutions on behalf of 8 6 shell RAF Micrel Medical Devices space 10

12 Exhibition Floor Plan 11

13 SECC Site Plans 12

14 SECTION 6: Exhibitor Badges All Exhibitors are required to be registered and will receive a badge displaying the exhibiting company s name. Individual participant names will not appear on badges and may be used interchangeably between staff members. Two exhibitor badges will be given for the first 9 sqm booked and one additional badge for each 9 sqm thereafter. Any additional staff members will be charged an exhibitor registration fee of VAT. Companies can purchase a maximum number of exhibitor registrations as follows: Booths of up to 60 sqm 15 exhibitor registrations Booths larger than 60 sqm 25 exhibitor registrations For additional badges, please use the Exhibitor registration form on the next page. Please return the form to the attention of: Hanna Safier at hsafier@kenes.com, no later than Friday, August 16, Exhibitors badges give free access to the exhibition area, coffee breaks and welcome reception. All personnel are required to wear badges to access the venue. Company representatives not wearing their badges will not be allowed to access the exhibition. Company name badges are for the use of company personnel for booth staff purposes only and should not be used by companies to bring visitors into the Exhibition. Exhibitor s badges will not be mailed in advance and may be collected at the Registration Desk on arrival. 13

15 FULL CONGRESS REGISTRATION Session Pass which allow access to lectures Booths over 18sqm receive 1 free registration. Booths under 18sqm can replace their free exhibitor badges (2 badges) for 1 full registration. Service Passes Stand contractors and staff must wear service passes during the entire set up and dismantling period. Service passes are free of charge and may be collected from the Registration Desk on site. 14

16 Exhibition Badge Order Form Please return to no later than Friday, August 16, Company: Contact name: Tel: Fax: All stand personnel are required to register. Two exhibitor badges will be given for the first 9 sqm booked and one additional badge for each 9 sqm thereafter. Any additional stand personnel will be charged VAT per exhibitor badge. These badges are for Company personnel and will not entitle access to the Scientific Sessions. Please note that individual participant names will not be written on the badges. Only the company name will appear. Registered stand personnel will receive: Badge with Company name Entrance to Welcome Reception Access to the Exhibition Hall Tea / Coffee / Lunches during official breaks A maximum of 25 letters can be printed on the badge. Please indicate in the box below how you would like your company name to appear: Please indicate the total number of badges required. An invoice will be sent for all additional badges. Description Cost Quantity Total Cost Free Badges N/A N/A Additional Badges VAT Exchange of 2 exhibitor badges to 1 Session Pass Total 15

17 Lead Retrieval Wireless Barcode Readers are a helpful tool for collecting Participants contact information. The Smart Scanner Online comments per scanned badge Online expanded participant info Handheld Cost per unit 350 The Mini Scanner No editing capabilities Basic participant info Pocket size Cost per unit 280 Please Note: Barcodes on participants' badges contain contact information as supplied by the registrant or the agency responsible for the registration process of that participant. We regret that in some cases, as when group registration is completed by a company, we may not be in possession of the full contact details. In addition, please note that neither Kenes International nor the Organizing Committee are responsible for the content of the information. In order to reserve your Lead Retrieval Wireless Barcode Reader, please return the credit card form on the following page. 16

18 Order Form Lead Retrieval Wireless Barcode Reader Please complete the following Order Form. Please note, if the system is not returned to the Exhibition Manager one hour after the exhibition closing hour, an additional 1500 charge will be made to your credit card. In accordance with the security measures taken by credit card companies, please complete the following form in your own handwriting and sign. Please this form no later than Friday, August 16 to the attention of Hanna Safier at Number of Smart Scanners Requested: ( 350 per unit) Number of Mini Scanners Requested: ( 280 per unit) Company Name: Address: Telephone Number: Card Type: Visa / MasterCard / AMEX: Credit Card Number: Expiration Date: Security Digits (on the back of the credit card): Name of Card Holder: Date: SIGNATURE of Card Holder: 17

19 SECTION 8: Rules & Regulations and General Information Binding for all Exhibitors and their subcontractors Security The Organizers will provide security guard service in the exhibition hall during off show hours. Neither The SECC nor the Organizers can accept responsibility for the security of the stands and their contents and for damage to, or theft of any goods. Exhibitors are fully responsible for the security of their stand and equipment. For ordering additional security, please contact us.. Waste Removal Exhibitors are responsible for the removal of all refuse/waste from the exhibition area. Any discarded waste, including promotional material, left behind will be removed by the Organizers at the expense of the exhibitor concerned. Smoking The ESRA 2013 Congress is a non smoking Meeting. Disposal of Material It is obligatory to collect and dispose of all material during the breakdown or dismantling of the event. When the dismantling period is over, the exhibitor loses any right to claim for losses or damage to property left behind and any costs incurred by the venue in removing this property will be charged to the exhibitor. Damage to the Premises Exhibitors are liable for all damage caused to floors, walls and pillars during the installation, exhibition and dismantling periods. No adhesive stickers and fixtures of any kind are allowed on floors, walls and pillars. 18

20 Fire Insurance (compulsory) Exhibitors must be insured against fire. Fire Regulations (General). Stand material and fittings must be of non inflammable materials or impregnated with fire retardant chemicals. As a general rule, easily inflammable synthetic substances, foam polyester, and non fireproof straw and reeds are prohibited. Poster Hanging, Banners etc. Hanging of posters, banners or decals, stickers or similar things, on the walls, floors, ceilings or columns within or outside the installations of The SECC is not allowed without prior written authorization. Liability Insurance You are obliged to have a public liability insurance that covers all injuries to persons and damages which might cover in connection with the exhibition. We also recommend that you have additional coverage against loss or damage to exhibition material during transport and during exhibition times. Please make arrangements for insurance coverage through your company s insurer. Insurance (Compulsory) The Organizers nor The SECC, their representatives or agents will be held responsible for any loss or damage to exhibitor s property. Exhibitors must take precautions to protect their property against pilferage. The Organizers do not provide insurance for exhibitors and their property. The exhibitor is responsible for his property and person and for the property and persons of his employees through full and comprehensive insurance, and shall hold harmless the Organizers for any and all damage claims arising from theft and those perils usually covered by a fire and extended coverage policy. Exhibitors are personally liable for all expenses incurred by the organizer or by third parties in regard to technical services provide 19

21 Promotional Activities All demonstrations or instructional activities must be confined to the limits of the exhibition stand. Live demonstrations at the booth can be held only if using Tour Guide Systems. Advertising material and signs may not be distributed or displayed outside the exhibitor s stands. Sound equipment must be regulated and directed into the stand so that it does not disturb neighboring exhibits. The Exhibition Management reserves the right to require the exhibitor to discontinue any activity, noise or music that is deemed objectionable. Special Effects Special effects lighting, live music, smoke and laser projection may not be used in the stands. No permission will be given for projection in the aisles or on the walls of the hall. Participation by exhibitors is dependent upon compliance with all rules, regulations and conditions stated herein. 20

22 SECTION 9: Shipping, Tariffs, Material Handling and Shipping Labels CUSTOMS CLEARANCE & FREIGHT HANDLING Hermes Exhibition and Projects, Ltd. Ms. Zehavit Akerman Tel: Mobile: exhibitions.com 21

23 32 ND ANNUAL ESRA CONGRESS GLASGOW, SEPTEMBER 4-7, 2013 JUNE 2013 Dear Exhibitor/Stand Builder, Hermes Merkur is the official handling agent for KENES congresses in We are a full door to door service company, and sole on site logistics contractor. As such, we are pleased to update you regarding the services and guidance as how we dispatch shipments to the event. Onsite Handling Due to security, insurance and organizer policy, Hermes Merkur is the exclusive handler inside the venue. No other company is permitted to handle cargo within the venue. Please note that companies, stand builders & PR companies may make their own arrangements to deliver and retrieve goods directly to the warehouse/venue entrance. Contact Details Hermes Exhibitions & Projects Ltd. Contact: Ms. Zehavit Akerman Tel: Mobile: E mail: zehavitak@hermes exhibitions.com 22

24 Please note these important dates: Service Deadline Door to Door Shipments ready for pick up (EEC Countries) Tuesday, August 20, 2013 Airfreight Shipments Arrival to Frankfurt Airport Shipment via Frankfurt Warehouse Exhibition goods Direct Deliveries to Congress Venue Tuesday, August 20, 2013 Monday, August 26, 2013 Monday, September 2, 2013 From 10:00 Shipment Categories All shipments must be packed, labeled and sent according to the appropriate. Please use only the attached labels. Please do not mix different types of shipments in one box. Categories (1) Insert-for participant bags (2) Marketing/promotion material-for unmanned display (3) Exhibition goods-for exhibition stand only 23

25 Services, Delivery Address and Shipping Instructions 1. Door to Door Shipment We offer companies services from starting point to venue as part of consolidated international shipments for the congress. This will assist in reducing costs and ensuring a timely delivery. 2. Airfreight Shipments Please send all airfreight shipments to Frankfurt airport only. Airway Bill (AWB) must be sent prepaid and consigned to: Consignee: Merkur Expo Logistics GmbH ADDRESS Eschborn, Rheinstrasse 2 Germany Tel.: Mr Bernd Blum Notify: Name of Exhibitor: Stand Number: ESRA 2013, GLASGOW IMPORTANT!!! Please do not send any airfreight shipment unless you receive very specific instructions for invoices, packing list, etc. Documents Original AWB, BL & Proforma Invoice must be received 2 working days prior to goods arrival. 24

26 The above instructions are for Airfreight Shipments only. 3. Shipment via Frankfurt Warehouse Warehouse Address: Merkur Expo Logistics GmbH C/O Schmitt Peterslahr A U F DE M HÖHCHEN Oberhonnefeld Att: Mr Dirk Dewald: / Shipment via Glasgow Warehouse Warehouse Address: Baird Lends A Hand Ltd, Unit 4 Clydebank Industrial EstaDalmuir Glasgow. Scotland UK Tel : Att Mr John Baird 4. Direct Deliveries to Congress Venue Domestic Cargo / Courier Shipments / Full Load Trucks Exhibition goods will be accepted from Monday, September 2, From 10:00 Delivery Address: Scottish Exhibition and Conference Centre (SECC) Exhibition Way Glasgow G3 8YW United Kingdom Courier Shipments It is not recommended to use a courier service for shipping your goods to the congress venue. In case of sending a courier shipment, please be sure to send us a pre advise with the full details of the shipment: courier company, number of pieces and tracking number. Shipments will be accepted in the show site by our representative starting from the first move in date. Shipments arriving before that time will not be accepted. Dangerous Cargo Exhibitors need to complete a special form for dangerous goods. These forms will be provided upon request and the completed forms should reach us before shipment is dispatched. There will be surcharge of 100% for handling this kind of shipment. 25

27 Insurance All goods must be fully insured with all risk coverage. Insurance can be provided upon request. We regret that we can take no responsibility for goods after delivery to the exhibitors stand regardless if the exhibitor is present or not. Heavy & Oversized Shipments A heavy and oversized shipment applies to any single exhibit in excess of 1000 kg and 5 CBM that requires the use of a forklift mobile crane for installation. Exhibitors with heavy and oversized exhibits must inform us at least seven days prior to delivery. A detailed layout should also be provided to better assist our onsite operations. Payment Terms In order to ensure move in/out of your shipment/s, please complete and sign the attached Material Handling form/payment confirmation and return it to our attention. Please note that your signature will be used as payment guarantee based on the general tariff. Please notify Hermes Merkur immediately about any requirements relating to invoices. All invoices must be settled by exhibitors/contractors and agents in advance of the congress. In case of non payment of invoices, shipments will be held in storage until the invoices are paid in full. Please note that all payments should be made in EUR. Any services not outlined in the attached tariff will be quoted on an individual basis. Terms and conditions All orders are accepted exclusively on the basis of the German forwarders terms and conditions (ADSp). We wish you a successful experience! Hermes Merkur 26

28 32 ND ANNUAL ESRA CONGRESS GLASGOW, SEPTEMBER 4-7, 2013 Handling Rates Inbound Handling Charges 1 CBM = 330 kg 1. Air Freight From free arrival FRANKFURT airport up to free delivered booth. Minimum per shipment Up to 250 kg 2.05 / Kg Up to 500 kg 1.55 / Kg Up to 1000 kg 1.40 / kg Above 1000 kg each additional kg 1.35 / Kg Airport taxes, storage, fees etc. will be calculated as per outlay Min Outlay fees + 10% for pre payment 2. Handling via Warehouse From free arrival Oberhonnefeld Frankfurt Germany up to free delivered booth customs cleared goods. Shipment up to 25 kg Shipment up to 50 kg Shipment over 50 kg / CBM / Min 3 CBM 27

29 3. Handling via Warehouse From free arrival Glasgow warehouse up to free delivered Customs cleared goods. Shipment up to 25 kg Shipment up to 50 kg Shipment over 50 kg / CBM / Min 3 CBM 4. Direct Delivery to Venue From free arrival venue up to free delivered booth, first time spotted: Shipment up to 25 kg Shipment up to 50 kg Per CBM or part of / per CBM / Min 3 CBM Truck 7.5 T Truck 13.6 M

30 Customs Formalities Carnet ATA Temporary importation under ATA Carnet Temporary Importation Temporary importation and/or re exportation with commercial invoice For each customs tariff code 6.50 Customs bond fee 1.5% CIF Value Min Permanent Importation Per shipment / per document / per exhibitor For each customs tariff code 6.50 Duties & Taxes as per outlay. Fees for an advanced payment of duty & tax + 10% for pre payment Customs inspection Export document Special Clearances Food, beverages, pharmaceuticals etc. Available upon request Other Charges Handling of empties (including storage) / CBM (Min 2 CBM) Forwarding commission per order / shipment On site representative for service / support

31 Date: Dear Exhibitor/Stand Builder/PR Company, Please complete the form below and return to HERMES via at: exhibitions.com. Handling and Payment Confirmation Form Congress Name ESRA 2013, September 4 7, SECC, Glasgow, UK Exhibitor Name Stand Number Shipment Information AIRFREIGHT Service requested Warehouse in Glasgow Frankfurt Advance Warehouse Direct to Venue 30

32 Shipment Information Continued Shipper's Name Address Phone Number Purchase Order Number Truck Size Courier Tracking Number Airway Bill (AWB) Number Number of Pieces Weight in Kg CBM 31

33 Payment Details This is to confirm that the payment for handling the above cargo will be covered by our company. Company Details: VAT Number: Address: Phone Number: Address: Card Type: VISA DINERS MASTERCARD AMEX Credit Card Number: Expiry Date: Please enclose a copy of both the front and back of your credit card. For payments made by credit card, an additional 2.5% service charge will be added. Only Inserts/Display materials that arrive by the deadline will be guaranteed for delivery to the Congress Venue. Any materials that arrive after the deadline date will not be delivered. We cannot guarantee services for any cargo arrival without a completed Pre Advise form and payment confirmation! Only shipments with pre notification and payment confirmation will be accepted. CVC (Last 3 digits on back of credit card): Name of Card Holder: Card Holder's Signature: 32

34 Outbound Handling Charges The same rates will apply for outbound services. Please Note: The above rates do not include uk VAT that will be charged where applicable. The above rates are for services provided from Mon Fri, 08:00 17:00 Overtime surcharge (18:00 22:00) additional 50% on total move in/out charges. Overtime surcharge (22:00 08:00) additional 100% on total move in/out charges. Saturday additional 75% on total move in/out charges Sunday & Holidays additional 100 % on total move in/out charges 33

35 EXHIBITION GOODS Via Germany Warehouse Domestic Cargo / Courier Shipments Exhibitor Name Stand/Booth No. Contact Person Mobile Phone Merkur Expo Logistics GmbH Schmitt Peterslahr Erlenstrasse Oberhonnefeld, Germany FOR: ESRA 2013 GLASGOW, UK Box No. of 34

36 EXHIBITION GOODS Via GLASGOW Warehouse Domestic Cargo / Courier Shipments Exhibitor Name Stand/Booth No. Contact Person Mobile Phone Baird Lends A Hand Ltd Unit 4, Clydebank Industrial EstaDalmuir Glasgow. Scotland UK Att Mr John Baird / Tel : FOR: ESRA 2013 GLASGOW, UK Box No. of 35

37 EXHIBITION GOODS For the Exhibitor's Stand Only Air Freight Shipments Exhibitor Name Stand/Booth No. Contact Person Mobile Phone Merkur r Expo Logistics GmbH Eschborn Germany Tel: Att: Mr. Bernd Blum FOR: ESRA 2013, GLASGOW, UK Box No. of 36

38 EXHIBITION GOODS For the Exhibitor's Stand Only Direct to Venue Exhibitor Name Stand/Booth No. Contact Person Mobile Phone Scottish Exhibition and Conference Centre (SECC) Exhibition Way Glasgow G3 8YW United Kingdom FOR: ESRA 2013, GLASGOW, UK Box No. of 37

39 SECTION 10: Official Congress Contractors TELECOM & IT, PC & PERIPHERY, RIGGING, CLEANING To order any of the items listed above for your exhibition stand, please use the relevant order form or contact the: SECC Building Services Departments Tel: Fax : technical.services@secc.co.uk 38

40 SECC Exhibitor Order Form SEC Ltd, Glasgow, G3 8YW Tel Fax All enquiries to A Telephony Services Telephone Line - Line Only Description N.B This is an analogue line suitable for fax machine/pdq's/ and dial up modems. All outgoing calls must be preceded with the number 9. Handsets available on request. Fax Machine Package Incorporates a telephone line and a desktop copier c/w handset Fax/Copier for Plain Paper Incorporates a telephone line. ISDN2 Line Quantity Early Bird Standard Total Cost Rate Rate Exc. VAT Terminates in an NT-1 box with 2 x 64kpbs/RJ45 outlets. Suitable for internet access but must be used in conjunction with clients own ISDN modem and ISP Internet Access High Bandwidth Internet Connection (Hard Wire) RJ45 Internet connection provided via a local DHCP server. First connection Additional High Bandwidth Internet Connections (Hard Wire) Each additional internet connection IP address PC Package PC using the latest operating system c/w 15" flat screen with high speed internet access Additional PC Package Laptop Hire Wireless enabled laptop for hire Laptop Package Laptop and wireless internet access Laser Printer HP compatible, colour printer Exhibitor Wireless Access per day per day Additional Exhibitor Wireless Access High speed internet. Fully supported. Bespoke IT and LAN service We will endeavour to fulfill your custom IT requirements N.B. Advance notice required P.O.A P.O.A. Sub Total VAT Grand Total Prices Valid: 1st April st March 2014 N.B. Early Bird prices are offered until 7 days prior to the first day of build up. Standard Rates apply thereafter. All items shown are hired for the duration of the show unless otherwise stated

41 EVENT DETAILS Event Name Stand Name Event Date Stand No. Please Note:- It is the responsibility of the exhibitor/contractor to advise us of any change of stand number or location. Any associated remedial work will incur additional charges Invoice Details Title. Mr/Mrs/Miss.First Name.Surname. address..tel No. Invoice address.. Country.. Postal code.. Payment Card Number Credit Card Debit Card Cheque Expiry Date 3 Digit SEC No. Bacs Bacs Details Sort code SEC Ltd Acc No *We Do Not Accept Amex* Bank Of Scotland Swift Routing No. BofSGB21138 Gordon Street IBAN:-GB79 BOFS Glasgow, G1 3RS SUMMARY SPECIFICATION OF SUPPLY 1. Telephone Services (a) A supply includes the installation, maintenance and removal of a telephone line which normally terminates in a standard line jack unit or RJ45 as requested, in a position on the stand as indicated on the customer's dimensional drawing. (b) The service is metered and the cost includes the first 10 of call charges. Call charges over 10 will be invoiced separately as per Table 1 below. 2. Internet Access (a) A supply includes the installation, maintenance and removal of items as requested, in a position on the stand as indicated on the customer's dimensional drawing, For leased line internet connections a CAT5 UTP cable will be presented at the customer's stand. (b) Responsibility for configuration of leased line intenet connection rests with the customer, unless PC configuration has been ordered separately. (c) SEC reserve the right to disconnect any unauthorised wireless networks CONDITIONS OF CONTRACT 1. In this document "SEC" means Scottish Exhibition Centre Limited. 2. If by reason of force majeure, labour difficulties or shortages of materials or any other cause outside the control of the SEC, SEC is unable to provide all or any of the services ordered by the customer during the whole or any part of the duration of the exhibiiton, the customer's rights shall be limited to the return of a corresponding proportion of the charges paid by him for such services. 3. SEC will not be liable for damage to property or death or injury caused to any persons by or in any way connected with the services agreed to be provided, except only where such damage or death or injury is occassioned by the negligence of SEC, its employees or agents. 4. On no account will SECC be liable for consequential loss suffered by the customer howsoever caused. 5. Orders placed less than 7 days before the first day of build up will not be carried out until after completion of orders already received. Late orders will be carried out in the order in which they are received, will only be accepted on this basis. 6. SEC reserve the right to refuse to process orders until payment for the supply has been received. 7. SEC is sole agent for the installation of telephone lines. 8. The customer agrees to a credit check being carried out, the details of which will be kept strictly confidential. CANCELLATION Cancellation of orders will only be accepted when made in writing, where written cancellation is received by SEC later than one week prior to start of build up, the service will be charged at the standard rate. PLEASE NOTE:- 1. Have you enclosed all relevant drawings with dimensions? 2. If you require non-standard services please aks for quotations. 3. return one copy of this form to the SEC at the above address together with your remittance. Please note your order will not be processed without your remittance 4. The SEC will forward you a V.A.T. invoice in due course. 5. Any orders outwith the above price on application. 6. We note the standard conditions of contract overleaf and agree that these will apply.

42 Wi-Fi Reference Guide ~ Version 1.0 Exhibiting at the Scottish Exhibition Centre Ltd Wi-Fi Reference Guide 1. Introduction This guide offers an overview of the Wi-Fi service that is offered at the SECC including multiple user options and operating guidelines. The venue operates a high performance, high density Wi-Fi system that can handle a large number of users and supports all current Wi-Fi standards on a reduced number of access points. The SECC has two Internet circuits (a primary circuit and a backup circuit) supplied by Virgin Media. The standard SSID in use at the SECC is called SECC Wi-Fi. This will be broadcast at all times. 2. Information for EXHIBITOR MANUAL Option 1 High Bandwidth Internet Connection Exhibitors can use the SECC s Technical Services (see details below) to purchase hard wire internet connections. This service allows for internet access, internet browsing, video streaming, fast download and is a hard wire connection. It is supported by the venue's IT Team. Charge for this is VAT for the 1st connection, and then VAT for every subsequent connection. Option 2 Standard Wi-Fi (0.5Mb) All users will get 30 minutes of free Wi-Fi by supplying an address. After 30 minutes the standard Wi-Fi fees are as follows: 1 Hour 2 24 Hours Days 15 Note: Wi-Fi may not be suitable for large data transfer and therefore is not recommended for use by exhibitors. Option 3 Enhanced Wi-Fi (1.5 Mb) Enhanced blanket coverage packages are available for the duration of the event and are priced at VAT for the first connection and vat for additional connections. This service allows for internet access, browsing and video streaming. It is supported by the venue s IT Team. All orders can be placed through Technical Services: Technical Services Department Tel: SECC Ltd Fax: Glasgow G3 8YW technical.services@secc.co.uk 3. Protocol for Rogue Wireless Networks Unauthorised rogue Wi-Fi networks operating in the SECC are not permitted as this causes significant disruption and interference. Our Wi-Fi system will automatically block all unknown networks.

43 Development & Regeneration Services Building Control and Public Safety 231 George Street Glasgow G1 1RX Phone Fax Web APPLICATION FOR THE ERECTION AND USE OF A RAISED STRUCTURE THE CIVIC GOVERNMENT (SCOTLAND) ACT 1982: SECTION Name and Address of Applicant Post Code:... Tel No: 2. Name and Address of Agent (if applicable) Post Code:... Tel No: 3. Address and location of raised structure 4 Title & Brief Description of Event Description of how raised structure will be utilised. (Stage, seating, exhibition display area, office area, etc.?) 6. How will access be controlled to the raised structure? (performers, free public access or stewarded, or guests by invitation only?) 7 Maximum occupant capacity of raised structure. (Where Applicable) 8. Period of time which the raised structure will be erected (excluding erection & dismantling time) 9. Date(s) of actual Event 10. Date and time raised structure will be available for final inspection prior to use Refer to Notes (a) & (b) From:... To:... No of Days: Date:... Time... Fee Enclosed : I/We hereby make application for permission to erect a raised structure in the above terms and certify that the information given is true and correct. I/We understand that the raised structure must not be used until such times as Permission to Use is issued by Development & Regeneration Services, the Head of Building Control and Public Safety. Signature of Applicant (or Agent) Date IMPORTANT -- THIS APPLICATION FORM MUST BE RETURNED AT LEAST 14 DAYS PRIOR TO USING THE RAISED STRUCTURE. LIC/PFS89 Form Updated 30 Mar 07

44 Development & Regeneration Services Building Control and Public Safety 231 George Street Glasgow G1 1RX Phone Fax Web NOTES a) This application must be accompanied by a fee of (Credit Card payment is not acceptable, cheques to be made payable to Glasgow City Council) and returned to Building Control and Public Safety, 231 George Street, Glasgow G1 1RX. b) Where the final inspection (item 10) takes place outwith normal working hours the fee will be Normal working hours 9.00 am 5.00 pm Monday to Friday (excluding Public Holidays). c) Where submission of substantial information is late, ie less than 14 days before the date for the structure is to be checked, the higher fee may be incurred. d) If it is proposed that the raised structure will remain in its completed state for more than 28 days in any 12 month period, it will be necessary to make an application for a Building Warrant as required by Section 8 of the Building (Scotland) Act e) A detailed plan of the raised structure, drawn accurately to a scale of not less than 1:100 must be submitted with this application together with elevations and cross sections. f) The plans should indicate: the types and sizes of all materials used in constructing the raised platform; dimensions relating to the width of exit stairs, exit routes, gangways and seatways; where appropriate headroom; details of balustrades and handrails; rise, pitch and going of stairs; and positioning and size of toe/kickboards. g) There should be no gaps in any of the horizontal surfaces of the structure and any gaps in the vertical surfaces of the structure, i.e. between treads on stairs or between rows of seats, should be of such size as to prevent the passage through them of a 100 mm diameter sphere. h) The plans should indicate the type of seats (if any) which are to be used, i.e. permanently fixed or tip-up. i) The plans should be accompanied by structural calculations relating to the strength and stability of the structure. j) The plans should state the nature of the surface on which the raised structure is to be sited, details of method whereby loading is to be spread, and, where appropriate, the bearing capacity of this surface. k) If the raised structure is to be divided into sections, the capacity of each section must be stated. l) The position of exit signs should be clearly indicated on the plans and, where necessary, a maintained system of exit lighting, including exit boxes, should be provided and the individual lighting points indicated. This Service reserves the right to require additional emergency lighting and exit signage to be provided, upon inspection of the structure as erected. m) Full details of the provision of facilities for the disabled should be indicated on the plans. LIC/PFS89 Form Updated 30 Mar 07

45 Development & Regeneration Services Building Control and Public Safety 231 George Street Glasgow G1 1RX Phone Fax Web STRUCTURAL NOTES Vertical Loading: The structure should be designed to withstand the imposed loadings given in Table 1 of BS6399 : Part I : These loadings vary depending on the use of the structure. E.g. 5Kn/m 2 for a stage, 2.5Kn/m 2 for office type of use, etc. Horizontal Loading: a) Notional horizontal Loading: Notional horizontal loads should be applied as specified in the various materials design codes. For stages and temporary grandstands however, the loads should be as specified in Cl and Table 10 respectively, of the Institution of Structural Engineer s publication,temporary Demountable Structures, Guidance on Design Procurement and Use. b) Wind Loading: Wind loads should be taken into account when the structure is erected outdoors, or adjacent to large openings to the outside of a building. The wind loads should be derived from either CP3: Ch V:Part 2, or BS 6399:Part 2. The basic wind speed for Glasgow is 51m/s when using CP3 and 24m/s when using BS6399. c) Horizontal Loading to Handrails etc: Handrails, balustrades, etc should be designed to resist the loads specified in Table 4 of BS 6399: Part1: Where the raised structure is bounded by walls, they should also be designed to resist these loads. In addition, fixings should also be designed to transfer the loads to the structure. Note that handrails and balustrades to stairs should also be designed to resist these loads. Drawings: Drawings should be supplied showing the structural details. The details should include structural member type, size and centres, connection details, fixing details, etc. The drawings should show the structure that is intended to be erected in Glasgow and should be supplied as soon as possible to allow time for checking. Calculations should relate to the structure as shown on the drawings. Site Erection: Erection of the structure should be supervised by a responsible person with experience of the erection of similar structures. Where the structure is to be erected outdoors, a competent person should carry out a prior site visit to check that the location is suitable. Points to be considered should include; does the ground slope sharply or undulate, does the surface have sufficient bearing capacity, are there any overhead cables, underground services, etc. LIC/PFS89 Form Updated 30 Mar 07

46 Business Centre Price List FAXING Sending UK st per extra Europe st per extra Asia/South Pacific st per extra USA/Canada/Caribbean st per extra Australia/NZ st per extra Receiving ALL 0.50 per sheet PHOTOCOPYING (20% discount on 100+) A4 single sided 0.10 per sheet double sided 0.15 per sheet colour paper, single sided 0.13 per sheet colour paper, double sided 0.18 per sheet A3 single sided 0.20 per sheet double sided 0.30 per sheet colour paper, single sided 0.23 per sheet colour paper, double sided 0.33 per sheet Increase size A5 - A4 single sided 0.10 per sheet A5 - A4 double sided 0.15 per sheet A4 - A3 single sided 0.20 per sheet A4 - A3 double sided 0.30 per sheet Reduce size A3 - A4 single sided 0.10 per sheet A3 - A4 double sided 0.15 per sheet A4 - A5 single sided 0.10 per sheet A4 - A5 double sided 0.15 per sheet COMPUTERS P.C use (not internet) 30 mins + 10 pg b/w printing mins + 10 pg clr printing 2.80 Internet access & 10 mins + 5 pg b/w printing 1.00 Laptop connection 10 mins + 5 pg clr printing sending 1.00 each receiving 0.50 each Printing A4 b/w 0.15 each (20% disc on 100+) A4 colour 0.30 each LAMINATING A4 A per sheet 2.00 per sheet SCANNING Available on request st per extra

47 Business Centre Price List continued ELECTRICAL 4-way electrical extension International travel adaptor 8.00 TABLECLOTH Blue Abbey cloths TELECOM 10m BT telephone extension lead 5.88 ISDN RJ45 - RJ45 straight coupler 3.53 BT double telephone adaptors 4.12 US - BT telephone adaptors 3.53 US - BT 1m telephone extension cord 4.70 French - RJ11 telephone adaptor 3.53 German - RJ11 telephone adaptor 3.53 VELCRO 10m strip 4.00 per 1m strip STATIONERY pens, pencils, envelopes, paper, jiffy bags, computer disk etc - please ask for details SECRETARIAL SERVICE Available on request

48 Stand Delivery Service OUTSTANDING. Food, beverage and catering supplies delivered direct to your exhibition stand Fresh. Convenient. Simple. Hospitality. Visit We are a family of passionate restaurateurs.

49 AUDIO VISUAL Audio Visual Equipment MCL Ms. Bridget McCauley Tel: +44 (0) Mob: +44 (0) av.com Web: av.com Tour Guide Systems AV Department Ltd (AVD) Mr. Mark Kisby Tel : +44 (0) info@avdept.co.uk Web :

50 Show Price 2013 The package prices below are for the duration of the exhibition and include delivery, collection, installation, de-rig and insurance (subject to terms and conditions, available on request). All prices are exclusive of VAT Plasma Screens Show Price 42" Plasma Screen (16:9) " Plasma Screen (16:9) " Plasma Screen (16:9) Curved Stand Upgrade All plasma prices include speakers, wall mount or Unicol stand when required. All plasma screens can be used with our PC packages and are all computer data compatible up to XGA resolution. In addition, all screens accept a video input. LCD Screens 19" LCD Data/Video Screen... 23" LCD Data/Video Screen... 32" LCD Data/Video Screen... DVD Players Multi-Region DVD Player with auto repeat... Computers High Specification Laptop Computer... PA Systems Small PA System for up to approximately 15 people, mixer amp, 2 x small speakers and a hard wired microphone... Larger PA systems available - please call for details. Headset/Hand Held Radio Mic kit... (includes Headset Mic or Hand Held Radio Mic, Belt Pack and Receiver) The items shown here are only a small part of our comprehensive range of rental equipment. If you cannot see what you require, or if you need more information, please call us for further details MCL GLASGOW Media Control (Europe) Ltd, Unit C Moorpark Central, 40 Dava Street, Glasgow G51 2BQ t f w e glasgow@mcl-av.com

51 Order Form Company: Address: Exhibition: Exhibition dates: Venue: Hall no. Stand name: Postcode: Tel no. Fax no. Stand no. Name: Signature: Quantity Description Price Please specify if you require speakers, and how you want the screens mounted (please note, wall mounted is not suitable for shell schemes): Desktop stand Floor stand Wall mounted Speakers Subtotal VAT Total Methods of Payment Payment is due no later than 7 days prior to the required delivery date and should be made to the office address shown below. - Cheques in Sterling drawn on a UK Bank - Payable to Media Control (Europe) Limited - Bankers Draft or BACS (details on request) No orders will be processed without payment. Please indicate your preferred method of payment and complete the form: Bank Transfer Switch Mastercard Cheque Visa Amex Please note VAT will be added to prices at the current rate when your order is processed, there is a 3.5% surcharge made on all Amex payments. Name: Address: Postcode: Signature: Card no. Valid from Expiry date Please complete the following if you wish to pay by card: Please debit my Visa / Mastercard / Amex / Switch Switch issue no. Security code as appears on card MCL GLASGOW Media Control (Europe) Ltd, Unit C Moorpark Central, 40 Dava Street, Glasgow G51 2BQ t f w e glasgow@mcl-av.com

52 Quick Guide Title: Guide to Listen Tour Guides & Whispered Interpretation System AV Department Limited Monday, 22 October 12

53 System case contents In tray A. 1 x Head worn microphone 1 x Transmitter pack 22 x Spare AA batteries In tray B. 10 x Receivers In bag C. 10 x Headphones Batteries are already in the units the spares are spares and will be invoiced if used! Tray A. Tray B. Bag C. Title: Guide to Listen Tour Guides & Whispered Interpretation System AV Department Limited Monday, 22 October 12

54 Transmitter Microphone Mute Tray A. Plug in the head worn microphone An ipod or other line level audio device may also be plugged into the transmitter in place of the microphone. Channel selector Power On / Off Signal strength Channel No. Battery condition. Transmitter and receivers must be set to the same channel to work. Title: Guide to Listen Tour Guides & Whispered Interpretation System AV Department Limited Monday, 22 October 12

55 Receivers Tray B. Plug in the headphones On / Off & Volume Channel selector Seek (tuning) Signal strength Channel No. Battery condition. The best way to check for interference is to use the SEEK button on the receiver. Be sure all Listen transmitters have been turned off if there is interference, the receiver will find these channels. If the receiver finds a frequency in use, do not use this channel. Title: Guide to Listen Tour Guides & Whispered Interpretation System AV Department Limited Monday, 22 October 12

56 Tour Guide Order Form Please complete and to Contact Name: Company: Address: Stand No: No. of systems: Notes: x 360 (Inc Vat) = System price is for 10 delegate receivers, 1 presenter headset transmitter, delivered and collected from your stand for duration of the exhibition. Please note the hirer is responsible, and liable, for loss or damage to the equipment how so ever caused from the time of delivery until collected. (Replacement value vat) We will send an invoice via PayPal which can be paid with any credit card. AV Department Limited

57 STAND CONSTRUCTION AND FITTINGS, FURNITURE HIRE, ELECTRICS So Group A Freeman Company Mrs. Leeanne Brown Tel: : +44 (0) Fax : +44 (0) leeanne.brown@sogroup.co.uk

58 SHELL EXTRAS PRE-PAYMENT ORDER FORM A Freeman Company ESRA TH 7 TH SEPTEMBER 2013 S.E.C.C. GLASGOW EARLY BOOKING DATE DEADLINE: 20 TH August 2013 So Group, Chapel Farm Industrial Estate, Cwmcarn, South Wales NP11 7BH Sales: Leeanne Brown Tel: +44 (0) Fax: +44 (0) , leeanne.brown@sogroup.co.uk FULL PAYMENT MUST BE SUBMITTED WITH THIS FORM. INCLUDING V.A.T. YOUR ORDER CANNOT BE PROCESSED WITHOUT PAYMENT IN FULL. EXHIBITOR DETAILS: STAND NUMBER: COMPANY NAME: DATE: INVOICE ADDRESS: POSTCODE: TEL: FAX: CONTACT NAME: CREDIT CARD DETAILS: VAT NO: TYPE OF CARD: please circle: ( DEBIT / CREDIT / MAESTRO ) NAME OF CARD HOLDER: ***IF THERE IS NO INDICATION OF THE TYPE OF CARD A 2.5% SURCHARGE WILL AUTOMATICALLY BE APPLIED*** *2.5% surcharge applies to credit card payments only, Visa Debit and Maestro cards will not be surcharged* *We do not accept American Express* CARD NUMBER: EXPI EXPIRY DATE: / FOR MAESTRO CARD PLEASE INCLUDE: ISSUE NUMBER: OR VALID FROM DATE: 3 DIGIT SECURITY CODE (This number can be found on the back of your card): SIGNATURE: ADDRESS (to which this card is registered): THE EARLY BOOKING PRICES (BELOW) ARE AVAILABLE ONLY ON ORDERS RECEIVED BY 20 th August, 2013 STANDARD PRICES WILL APPLY TO ORDERS RECEIVED AFTER THIS DATE. ONSITE ORDERS WILL BE SUBJECT TO A 20% SURCHARGE. Please state position and height overleaf of all items ordered DESCRIPTION EARLY BOOKING PRICE STANDARD PRICE Wall panel to match Shell Scheme Lockable door with 2 keys (2.5m high x 1m wide nominal) Curtained entrance with curtain (Entrance 2m x 1m with header above) Flat/Sloping shelf constructed from white melamine and supported on brackets. (1m x 300mm) per metre run. Loading of shelves (per 1m panel): 1 shelf max 25kg, 2 shelves max kg, 3 shelves max 60kg, 4 shelves max 80 kg Hanging rail 25mm diameter (1m long with rail set 280mm from wall) Hat & Coat Hooks Night sheets, complete with padlocks, per metre; allow for all open sides White muslin ceiling per metre square m x 1m x 18mm Chipboard Display Panel Looped Nylon mm flooring ply to change colour of carpet, per square metre (cost excludes carpet) Aluminium Edging for 18mm floorflaps - per metre run mm standard platform including black painted skirting boards per square metre (cost excludes carpet) Ramp for 100mm platform We advise all exhibitors ordering 100mm floors to order a ramp to comply with DDA regulations' PLEASE SPECIFY ANY ADDITIONAL ORDERS OR QUOTATION DETAILS OVERLEAF. IF YOU WOULD LIKE US TO CLAD YOUR STAND PLEASE CONTACT US FOR A QUOTE. QTY STANDFITTING SUB TOTAL 2.5% surcharge if applicable + VAT 20% STANDFITTING TOTAL TOTAL In order to attach graphics or lightweight items to the panels of your stand we suggest the use of velcro or double sided sticky pads. Nails, glue, adhesive, staples or screws must not be used as these will damage the panels. There will be an exhibitor charge for any damaged panels. IF YOU DO NOT RECEIVE AN INVOICE CONFIRMATION WITHIN 10 DAYS OF PLACING YOUR ORDER, PLEASE CONTACT US TO CONFIRM YOUR REQUIREMENTS. IMPORTANT NOTICE Any order will not be processed without full payment. *We do not accept cheques 5 days prior 1 st day of build up CHEQUES SHOULD BE CROSSED AND MADE PAYABLE TO: The Freeman Company Ltd. DON T FORGET TO KEEP A COPY FOR YOUR RECORDS

59 IMPORTANT EQUIPMENT POSITION DIAGRAM This diagram will be used to place all orders on your stand. Ensure you complete the diagram clearly and show all heights and dimensions for the placement of all items you have ordered. Please circle the scale to which you have drawn your stand 1 square = 1m 1 square = 2m BACK OF STAND If you do not complete this diagram or indicate the heights and dimensions of all orders, items will be placed at our discretion. Subsequent change will be subject to a 25 charge. = Extra wall panel = Door section = Curtain = Shelf (please state height) = Hat & coat hooks Space only Shell Scheme Do you have a platform FRONT OF STAND Additional Information COMPANY NAME TERMS & CONDITIONS STAND NO This extract of So Simple Limited s Terms of Business summarises the principal matters relating to the provision of Shell Scheme Extras, Electrical Services, Hire of Furniture and Floral and Floor Coverings. At all times So Simple Limited s full Terms of Business will apply and this extract is for clients convenience only. So Simple Limited s full Terms of Business can be provided, on request, to So Simple Limited s Company Secretary. For convenience paragraphs retain the numbering of So Simple Limited s complete Terms of Business. 1.1 In placing a Client Order with So Simple Limited the Client accepts, with no reservations, that these Terms and Conditions of Business take the place of any other document, prior written or oral agreement, as well as the Client s terms and conditions of purchase or hire. 1.2 So Simple Limited s Terms and Conditions of Business can only be amended in writing. 1.3 The Contract will be interpreted and applied in accordance with English Law and the parties to the Contract agree to submit to the exclusive jurisdiction of the English Courts. 2.1 A Client Order must be evidenced in writing either by signing a So Simple Limited Pre Payment Order Form or by accepting a So Simple Limited Quotation. Except where stated, So Simple Limited s terms and conditions of business for the placing of Client Orders, their variation and cancellation, will apply to Quotations, Pre Payment Order Forms, site orders and Electronic sales orders In the event that you cancel an order, even if only advised orally, you will be liable for any work put in hand in order to meet the timescales necessary to complete work to the deadlines of the Event for which the work is intended All Client Orders placed after the defined Cut Off Dates will be subject to late order surcharges. The same will apply for any request to change a Client Order and/or additional Orders made outside the aforementioned deadlines Acceptance of a Client Order will be conditional on timing and on stock availability. So Simple Limited reserves the right to supply in lieu and in place of the equipment ordered, any similar equipment fit for the general purpose of the required items of equipment or service In the event of cancellation of a Client Order by a Client, the Client will pay to So Simple Limited the labour and material costs of any work undertaken by So Simple Limited in order to fulfil the Client Order, at So Simple Limited s Fully Costed Rates. 2.6 Any Client Order placed on Site will be charged at the surcharged price as detailed in the exhibitor manual or as detailed on any Prepayment Order Form Furniture hire Prices are quoted for the Duration of the Event for which they are made available hired (provided the total hire period does not exceed 14 days). A delivery charge may be applied if So Simple Limited is not an Official Contractor at an Event All Prices are exclusive of VAT Where a Client wishes to amend a Client Order after work has started on Site, the Client will be charged in accordance with the terms set out below at 3.3.1, for changed Client Orders. So Simple Limited will only proceed to make any change after a Site Order Variation Sheet has been signed by the Client s representative on Site. Labour time incurred by So Simple Limited or its contractors will be charged at the So Simple Limited Fully Costed Rate. 4.1 It is the duty of the hirer to provide at such event or exhibition, a duly authorised representative to accept the furnishings and to give a written receipt. If the hirer fails to provide for this, he will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions. 4.2 In the event of non delivery or if the Client is not satisfied that the goods or services that have been ordered are delivered in conformity to the Quotation then a member of the So Simple Limited Site team must be notified before the Open Period of the Event. If the Client is not satisfied with the remedial action taken by So Simple Limited, the matter should be addressed with the Senior member of the So Simple Limited Site team or with the Event Organiser s on site staff. 4.3 In the event of a dispute that cannot be resolved on site, the Client will submit their complaint in writing to So Simple Limited within seven days of the opening of the Event. So Simple Limited will consider the complaint and respond to the Client within 10 working days. 4.4 No complaint will be addressed unless it has been brought to the attention of So Simple Limited s team before the Open Period of the Event. 4.5 If, after return, apparently malfunctioning products are found by So Simple Limited to be to specification and fully operational, then the Client will be charged for So Simple Limited s costs in recovering and replacing the item with all costs calculated at the at the So Simple Limited Fully Costed Rate. 4.6 Once the Contract is complete, the Client will not be able to claim "force majeure" or an act of God against So Simple Limited, as So Simple Limited will be considered to have performed its contractual obligations. 4.7 For the hire of furniture, the liabilities of the Client commence at the time the furniture is delivered to Site, or are collected from So Simple Limited s premises, and continue until they are collected from the Site by So Simple Limited or are returned to So Simple Limited s premises. During this time the Client will:- (i) Keep at the Client s own expense the furniture in good and substantial repair and condition and in the event of any article being damaged beyond repair or lost by fire, theft or any other cause whatsoever, will pay So Simple Limited the full replacement value of the furniture plus the original - hire charge. In the event of any item being damaged and requiring repair the Client will pay the full cost of such repair in addition to all hire charges. (ii) Keep the furniture fully insured to their full replacement value against all risks. Clients are reminded that the period of the insurance shall include at least five days prior to the opening of the event or exhibition for which they are hired, and at least five days after its conclusion. Furniture is hired only on this condition. PAYMENT Unless otherwise agreed, all Client Orders for items ordered from Pre-payment forms must be accompanied by full payment In the event of non payment within the terms detailed in our Quotation So Simple Limited reserve the right to withhold the goods or services that have been ordered In the event of late payment, with reference to the terms detailed in So Simple Limited s Quotation, So Simple Limited reserves the right to charge interest of 3% p.a. over the HSBC base rate until paid Save as expressly provided in all these Terms and Conditions, the Client shall indemnify So Simple Limited against all actions, claims and demands whatsoever arising from any loss or damage of whatsoever nature suffered by any party as a result of its conduct in completing the Contract or complying with any Event or Site conditions. 6.1 It is the duty of the hirer to provide at an event or exhibition, a duly authorised representative to accept the furnishings and to give a written receipt. If the hirer fails to provide for this, he will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions. 6.2 As from its being made available, its delivery or acceptance, the Client will be responsible for the safety of So Simple Limited s property throughout the Duration of the Event and will be responsible for any damage to So Simple Limited s property caused by the actions of the Client or its customers. 6.3 During this period So Simple Limited disclaims all responsibility concerning documents, objects, samples, equipment or other goods present in / under / on the equipment rented by the Client. 6.4 Clients are reminded that all equipment should be emptied of personal belongings immediately at the end of the Open Period of the Event, in order that So Simple Limited s property may be removed from Site as quickly as practical. So Simple Limited accepts no responsibility for the safe custody of goods left in cabinets, draws or similar storage items. 7.1 So Simple Limited provides all goods, including complete stand structures on hire only and the Client undertakes: To use the equipment in accordance with its usual purpose, to do nothing nor allow anything to be done that could lead to its damage or its disappearance, to give it the normal maintenance required, to keep it and to return it in good working order and clean, and to respect the So Simple Limited s particular recommendations, specific advice for use, and appropriate warnings which it acknowledges having read notably in these Terms and Conditions, the specifications sheets, and/or the documents that were handed over to it on delivery Not to carry out any modification or repair to So Simple Limited s property, however small Not to nail, apply adhesive or paint, or damage So Simple Limited s property in any way without So Simple Limited s agreement or the express permission as set out in the Exhibitor manual for the Event To allow any of So Simple Limited s representatives or persons authorised by the latter, unrestricted access to the equipment installed for purposes of maintenance and to take any necessary steps to make their mission easier To return goods to So Simple Limited free of any object To be responsible for any electrical item connected to a socket or mains connection installed by So Simple Limited and to accept full responsibility and all consequential costs resulting from the connection of a faulty or inappropriate electrical item connected to a socket or mains connection installed by So Simple Limited To pay So Simple Limited the cost of repair or replacement (as appropriate) for any item damaged whilst in the care of the Client however caused. 8 All goods, materials, plant or machinery supplied by So Simple Limited, shall be on hire unless otherwise stated. The period of hire will be Duration of the Event unless otherwise stated. So Simple Limited shall enter the Site to collect and to remove its property as soon as permitted after the end of the Open Period The illustrations and / or photos featured in the sales documentation (irrespective of the medium) are for guidance only are not binding specifications Clients may photograph work carried out by So Simple Limited for their own marketing purposes only and attention is drawn to paragraph 9.2 (please see full terms and conditions regarding the use of So Simple Limited designs.

60 SHELL NAMEBOARD FORM A Freeman Company ESRA TH 7 TH September, 2013 SECC GLASGOW DEADLINE DATE: 20 August, 2013 SO Group, Chapel Farm Industrial Estate, Cwmcarn, South Wales NP11 7BH Sales: Christine Eatherington Tel: +44 (0) Fax: +44 (0) sales@sogroup.co.uk To be completed by all Shell Scheme Exhibitors EXHIBITOR DETAILS: STAND NUMBER: TITLE: COMPANY NAME: CONTACT NAME: DATE: ADDRESS: POSTCODE: TEL: FAX: FAILURE TO RETURN THIS FORM BY 16 th September, 2013 WILL RESULT IN YOUR COMPANY NAME APPEARING AS DETAILED BY THE ORGANISER. ANY SUBSEQUENT CHANGES ON SITE WILL BE CHARGED AT VAT PER BOARD. NAMEBOARD - Free service for shell scheme only Stand Number: PLEASE PRINT CLEARLY TEXT AND FONTS ARE STANDARD AS SPECIFIED BY THE ORGANISER Stand name to appear on Nameboard (32 Character and spaces) In all cases, abbreviations will be used, i.e. Limited = Ltd. Company = Co. Brothers = Bros. Exhibitors should make sure that the details submitted on this form correspond with those submitted for the exhibition catalogue. Please indicate special additions eg.: è, õ, ñ, etc. Onsite orders will be produced as soon as reasonably possible. DEADLINE FOR RETURN OF FORM: 20 August, 2013 DON T FORGET TO KEEP A COPY FOR YOUR RECORDS

61 A Freeman Company QUICK REFERENCE GUIDE TO APPLIANCE POWER CONSUMPTION For electrics at the following exhibition: ESRA 2014 Unit 1 Perimeter Road, NEC, Birmingham B40 1PJ T: F: E: info@sogroup.co.uk SoGroups Facebook: The SO Group This Quick Reference Guide is designed to assist exhibitors in planning their power requirements, and if followed, will reduce the likelihood of problems occurring at the exhibition venue. SO Group provides standard 3-pin English 13A socket-outlets, but with four different power ratings. The list below indicates the sort of equipment that can be used with each of the power ratings: SK1 (500W) IS RATED AT 2 AMP AND CAN SUPPLY: One computer [or 2 x laptops] A small domestic fridge Four mobile phone chargers Table lamp Television and video or any combination of the above using a single 4-way extension (maximum length 2m) subject to a total load of 500W SK2 (1000W) is rated at 4 AMP AND CAN SUPPLY: Small domestic coffee machine (750W 1kW) Small domestic steamer (900W 1kW) Small microwave cooker (750W 1kW) Vacuum Cleaner (800W 1kW) SK3 (2kW) AND SK4 (3kW) ARE RATED AT 10 AMP AND 13 AMP AND CAN SUPPLY: Jug Kettle (2kW 3kW) Catering coffee machine (15kW 3kW) Industrial Cleaners (12kW 3kW) Please Note: The list indicates individual items that can be used with each socket, with the exception of the 500W socket above. All sockets are supplied on daytime power only unless 24-hour continuous power is requested and quoted for. Actual power requirements will vary dependent upon the individual equipment used. All electrical equipment has a Rating Plate that shows its power consumption in Watts (W) or kilowatts (kw). You should carefully examine all equipment to be used and calculate the exact power usage before ordering your electrical power requirements. If you are ordering a socket so as to be able to supply your own lighting arrangement(s), then in accordance with the regulations, the maximum power rating of any single lighting circuit is 1000W (1kW), so if, for example, you had 3kW of lighting on your stand, you would need to order 3 x 1kW sockets for this arrangement. Under the current regulations it is not permissible to order a socket and use it to supply a consumer unit if you are carrying out the installation of your own electrical wiring and equipment. In these circumstances you will need to order an electrical mains supply. The Freeman Company (UK) Limited, trading as SO Group, a Freeman Company Registered office: 7 Pilgrim Street London EC4V 6LB (Registered in England and Wales; Company Number )

62 ELECTRICS & LIGHTING PRE-PAYMENT ORDER FORM A Freeman Company ESRA 2013 Registered in England & Wales; Company No th To 7 th September 2013, SECC, Glasgow EARLY BOOKING DEADLINE DATE: 16 th August 2013 The Freeman Company (UK) Limited, Unit 1, Perimeter Road, NEC, Birmingham, B40 1PJ. Sales: Electrics Tel: +44 (0) Fax: +44 (0) electrics@sogroup.co.uk FULL PAYMENT MUST BE SUBMITTED WITH THIS FORM. INCLUDING 20% VAT YOUR ORDER CANNOT BE PROCESSED WITHOUT PAYMENT IN FULL. EXHIBITOR DETAILS: STAND NUMBER: TITLE: COMPANY NAME: CONTACT NAME: DATE: INVOICE ADDRESS: POSTCODE: TEL: FAX: CREDIT CARD DETAILS: TYPE OF CARD: please circle: ( DEBIT / CREDIT / MAESTRO ) NAME OF CARD HOLDER: ***IF THERE IS NO INDICATION OF THE TYPE OF CARD THE 2.5% SURCHARGE WILL AUTOMATICALLY BE APPLIED*** *We do not accept American Express cards *2.5% surcharge applies to credit card payments* *The additional 2.5% charge does not apply for Visa Debit and Maestro cards* CARD NUMBER: EXPIRY DATE: / FOR SWITCH CARD PLEASE INCLUDE: ISSUE NUMBER: OR VALID FROM DATE: 3 DIGIT SECURITY CODE ( This number can be found on the back of your card): SIGNATURE: ADDRESS (to which this card is registered): THE EARLY BOOKING PRICES (BELOW) ARE AVAILABLE ONLY ON ORDERS RECEIVED BY August 2014 STANDARD PRICES WILL APPLY TO ORDERS RECEIVED AFTER THIS DATE. ONSITE ORDERS WILL BE SUBJECT TO A 20% SURCHARGE. Please state position and height overleaf of all items ordered DESCRIPTION EARLY BOOKING PRICE STANDARD PRICE General Purpose Spotlight 100w ft (1.8m) Fluorescent Fitting ft (1.5m) Fluorescent Fitting v 50w Low Voltage Spotlight Lighting Track with 3 x 50w Low Voltage Spotlights Lighting Track with 3 x 100w Spotlights w Metal Halide Flood Light Switch Socket 500W To be used for Switch Socket 1000W To be used for Switch Socket Up To 1kw on 24hr To be used for In Line with the Current Exhibition Industry Alliance ( Aeo,Aev & Essa ) e-guide / Rules & Regulations The Following Charges will be Implemented in Relation to Testing the Electrical Installation These Charges are Compulsory and will Automatically be charged on your Invoice. In Line with above EIA Testing Flat Test per Stand Information Re. Non-UK companies Please forward your current VAT number If we do not receive your current VAT number we will have to charge VAT at the current rate of 20% The Freeman Company (UK) Limited VAT number is GB QTY. ELECTRICS SUB TOTAL 2.5% surcharge if applicable + 20% ELECTRICS TOTAL TOTAL For any other electrical items not listed on this order form please contact us for a quote. Electrical items are provided on a hire basis only. All items ordered will be collected at the close of the event. Any exhibitors found to remove electrical equipment will be subsequently charged the retail value of the item. Please note that in ordering electrics you may have a mains box and cable on your stand. IF YOU DO NOT RECEIVE AN INVOICE CONFIRMATION WITHIN 10 DAYS OF PLACING YOUR ORDER, PLEASE CONTACT US TO CONFIRM YOUR REQUIREMENTS. IMPORTANT NOTICE Any order will not be processed without full payment. *We do Not Accept Cheques 5 days Prior 1 st Day of Build CHEQUES SHOULD BE CROSSED AND MADE PAYABLE TO: The Freeman Company (UK) Limited DON T FORGET TO KEEP A COPY FOR YOUR RECORDS

63 IMPORTANT EQUIPMENT POSITION DIAGRAM ESRA 13 This diagram will be used to place all orders on your stand. Ensure you complete the diagram clearly and show all heights and dimensions for the placement of all items you have ordered. Please circle the scale to which you have drawn your stand 1 square = 1m 1 square = 2m BACK OF STAND If you do not complete this diagram or indicate the heights and dimensions of all orders, items will be placed at our discretion. Subsequent change will be subject to a 25 charge. FRONT OF STAND O = Spotlight X = Power point at floor level Ø = Power point at ceiling height O O O = Light track ======= = Fluorescent C = Conn to c/o lighting M = Mains position Space only Shell Scheme Do you have a platform Additional Information COMPANY NAME STAND NO TERMS & CONDITIONS This extract of The Freeman Company (UK) Limited s Terms of Business summarises the principal matters relating to the provision of Shell Scheme Extras, Electrical Services, Hire of Furniture and Floral and Floor Coverings. At all times The Freeman Company (UK) Limited s full Terms of Business will apply and this extract is for clients convenience only. The Freeman Company (UK) Limited s full Terms of Business can be provided, on request,. For convenience paragraphs retain the numbering of The Freeman Company (UK) Limited s complete Terms of Business. 1.1 In placing a Client Order with The Freeman Company (UK) Limited the Client accepts, with no reservations, that these Terms and Conditions of Business take the place of any other document, prior written or oral agreement, as well as the Client s terms and conditions of purchase or hire. 1.2 The Freeman Company (UK) Limited s Terms and Conditions of Business can only be amended in writing. 1.3 The Contract will be interpreted and applied in accordance with English Law and the parties to the Contract agree to submit to the exclusive jurisdiction of the English Courts. 2.1 A Client Order must be evidenced in writing either by signing a The Freeman Company (UK) Limited Pre Payment Order Form or by accepting a The Freeman Company (UK) Limited Quotation. Except where stated, The Freeman Company (UK) Limited s terms and conditions of business for the placing of Client Orders, their variation and cancellation, will apply to Quotations, Pre Payment Order Forms, site orders and Electronic sales orders In the event that you cancel an order, even if only advised orally, you will be liable for any work put in hand in order to meet the timescales necessary to complete work to the deadlines of the Event for which the work is intended All Client Orders placed after the defined Cut Off Dates will be subject to late order surcharges. The same will apply for any request to change a Client Order and/or additional Orders made outside the aforementioned deadlines Acceptance of a Client Order will be conditional on timing and on stock availability. The Freeman Company (UK) Limited reserves the right to supply in lieu and in place of the equipment ordered, any similar equipment fit for the general purpose of the required items of equipment or service In the event of cancellation of a Client Order by a Client, the Client will pay to The Freeman Company (UK) Limited the labour and material costs of any work undertaken by The Freeman Company (UK) Limited in order to fulfil the Client Order, at The Freeman Company (UK) Limited s Fully Costed Rates. 2.6 Any Client Order placed on Site will be charged at the surcharged price as detailed in the exhibitor manual or as detailed on any Prepayment Order Form Furniture hire Prices are quoted for the Duration of the Event for which they are made available hired (provided the total hire period does not exceed 14 days). A delivery charge may be applied if The Freeman Company (UK) Limited is not an Official Contractor at an Event All Prices are exclusive of VAT Where a Client wishes to amend a Client Order after work has started on Site, the Client will be charged in accordance with the terms set out below at 3.3.1, for changed Client Orders. The Freeman Company (UK) Limited will only proceed to make any change after a Site Order Variation Sheet has been signed by the Client s representative on Site. Labour time incurred by The Freeman Company (UK) Limited or its contractors will be charged at the The Freeman Company (UK) Limited Fully Costed Rate. 4.1 It is the duty of the hirer to provide at such event or exhibition, a duly authorised representative to accept the furnishings and to give a written receipt. If the hirer fails to provide for this, he will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions. 4.2 In the event of non delivery or if the Client is not satisfied that the goods or services that have been ordered are delivered in conformity to the Quotation then a member of the The Freeman Company (UK) Limited Site team must be notified before the Open Period of the Event. If the Client is not satisfied with the remedial action taken by The Freeman Company (UK) Limited, the matter should be addressed with the Senior member of the The Freeman Company (UK) Limited Site team or with the Event Organiser s on site staff. 4.3 In the event of a dispute that cannot be resolved on site, the Client will submit their complaint in writing to The Freeman Company (UK) Limited within seven days of the opening of the Event. The Freeman Company (UK) Limited will consider the complaint and respond to the Client within 10 working days. 4.4 No complaint will be addressed unless it has been brought to the attention of The Freeman Company (UK) Limited s team before the Open Period of the Event. 4.5 If, after return, apparently malfunctioning products are found by The Freeman Company (UK) Limited to be to specification and fully operational, then the Client will be charged for The Freeman Company (UK) Limited s costs in recovering and replacing the item with all costs calculated at the at the The Freeman Company (UK) Limited Fully Costed Rate. 4.6 Once the Contract is complete, the Client will not be able to claim "force majeure" or an act of God against The Freeman Company (UK) Limited, as The Freeman Company (UK) Limited will be considered to have performed its contractual obligations. 4.7 For the hire of furniture, the liabilities of the Client commence at the time the furniture is delivered to Site, or are collected from The Freeman Company (UK) Limited s premises, and continue until they are collected from the Site by The Freeman Company (UK) Limited or are returned to The Freeman Company (UK) Limited s premises. During this time the Client will:- (i) Keep at the Client s own expense the furniture in good and substantial repair and condition and in the event of any article being damaged beyond repair or lost by fire, theft or any other cause whatsoever, will pay The Freeman Company (UK) Limited the full replacement value of the furniture plus the original - hire charge. In the event of any item being damaged and requiring repair the Client will pay the full cost of such repair in addition to all hire charges. (ii) Keep the furniture fully insured to their full replacement value against all risks. Clients are reminded that the period of the insurance shall include at least five days prior to the opening of the event or exhibition for which they are hired, and at least five days after its conclusion. Furniture is hired only on this condition. PAYMENT Unless otherwise agreed, all Client Orders for items ordered from Pre-payment forms must be accompanied by full payment In the event of non payment within the terms detailed in our Quotation The Freeman Company (UK) Limited reserve the right to withhold the goods or services that have been ordered In the event of late payment, with reference to the terms detailed in The Freeman Company (UK) Limited s Quotation, The Freeman Company (UK) Limited reserves the right to charge interest of 3% p.a. over the HSBC base rate until paid Save as expressly provided in all these Terms and Conditions, the Client shall indemnify The Freeman Company (UK) Limited against all actions, claims and demands whatsoever arising from any loss or damage of whatsoever nature suffered by any party as a result of its conduct in completing the Contract or complying with any Event or Site conditions. 6.1 It is the duty of the hirer to provide at an event or exhibition, a duly authorised representative to accept the furnishings and to give a written receipt. If the hirer fails to provide for this, he will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions. 6.2 As from its being made available, its delivery or acceptance, the Client will be responsible for the safety of The Freeman Company (UK) Limited s property throughout the Duration of the Event and will be responsible for any damage to The Freeman Company (UK) Limited s property caused by the actions of the Client or its customers. 6.3 During this period The Freeman Company (UK) Limited disclaims all responsibility concerning documents, objects, samples, equipment or other goods present in / under / on the equipment rented by the Client. 6.4 Clients are reminded that all equipment should be emptied of personal belongings immediately at the end of the Open Period of the Event, in order that The Freeman Company (UK) Limited s property may be removed from Site as quickly as practical. The Freeman Company (UK) Limited accepts no responsibility for the safe custody of goods left in cabinets, draws or similar storage items. 7.1 The Freeman Company (UK) Limited provides all goods, including complete stand structures on hire only and the Client undertakes: To use the equipment in accordance with its usual purpose, to do nothing nor allow anything to be done that could lead to its damage or its disappearance, to give it the normal maintenance required, to keep it and to return it in good working order and clean, and to respect the The Freeman Company (UK) Limited s particular recommendations, specific advice for use, and appropriate warnings which it acknowledges having read notably in these Terms and Conditions, the specifications sheets, and/or the documents that were handed over to it on delivery Not to carry out any modification or repair to The Freeman Company (UK) Limited s property, however small Not to nail, apply adhesive or paint, or damage The Freeman Company (UK) Limited s property in any way without The Freeman Company (UK) Limited s agreement or the express permission as set out in the Exhibitor manual for the Event To allow any of The Freeman Company (UK) Limited s representatives or persons authorised by the latter, unrestricted access to the equipment installed for purposes of maintenance and to take any necessary steps to make their mission easier To return goods to The Freeman Company (UK) Limited free of any object To be responsible for any electrical item connected to a socket or mains connection installed by The Freeman Company (UK) Limited and to accept full responsibility and all consequential costs resulting from the connection of a faulty or inappropriate electrical item connected to a socket or mains connection installed by The Freeman Company (UK) Limited To pay The Freeman Company (UK) Limited the cost of repair or replacement (as appropriate) for any item damaged whilst in the care of the Client however caused. 8 All goods, materials, plant or machinery supplied by The Freeman Company (UK) Limited, shall be on hire unless otherwise stated. The period of hire will be Duration of the Event unless otherwise stated. The Freeman Company (UK) Limited shall enter the Site to collect and to remove its property as soon as permitted after the end of the Open Period The illustrations and / or photos featured in the sales documentation (irrespective of the medium) are for guidance only are not binding specifications Clients may photograph work carried out by The Freeman Company (UK) Limited for their own marketing purposes only and attention is drawn to paragraph 9.2 (please see full terms and conditions regarding the use of The Freeman Company (UK) Limited designs.

64 ELECTRICAL TESTING A Freeman Company Testing Charge From July 1 st 2012 all electrical contractors will be required to test their electrical installation to a minimum standard demonstrated in the Current EIA Electrical regulations e-guide also Incorporating BS th edition. Therefore after careful consultation with ESRA 2013 the following testing charges will now be put in place. Space Only Exhibitors All items ordered from the official order form will now be subject to testing charge per stand. Shell Scheme Exhibitors Only items ordered in addition to the electricity provided with your booth package (from the official order form) will be subject to testing charge per stand. Direct Mains Only All direct mains can only be ordered through So Group and only after meeting the following criteria will charges be applied and mains installed; Copies of the relevant qualifications of any personnel responsible for the completion of the installation must be provided. The person carrying out testing must be qualified to the required standard. All qualifications, insurance and general details must be provided to So Group where upon administration fee plus the cost of the main will be charged. So Group will then be able to collate the information and forward it on to The ESRA 2013 H&S representative. Following the completion of the installation by the allocated contractor the following must also be adhered to before energisation of the supply may be facilitated; The installation must meet the standards required by the regulations, however should the installation not meet these requirements So Group are authorised to postpone energisation until they are met satisfactorily. If for any reason the electricians responsible for the installation cannot carry out the required Test & Inspection, So Group may carry out this service on their behalf for the fee of , which includes standby during the open period of the event. This will be in addition to any costs related to the mains supply or administration. Please be aware that any personnel involved will still remain responsible for their own installation Should you require any further information or quotations please do not hesitate to contact a member of the related So Group Electrical team, via or phone, using the contact details provided on the official order form.

65 FLOORCOVERING ORDER FORM DEADLINE DATE: Tuesday, 20 August 2013 ESRA 4 TH 7 TH SEPTEMBER 2013 SECC, GLASGOW So Group, A Freeman Company, Chapel Farm Industrial Estate, Cwmcarn, South Wales NP11 7BH Sales: Jackie Wallbank Tel: +44 (0) Fax: +44 (0) , jackie.wallbank@sogroup.co.uk EXHIBITOR DETAILS: STAND NUMBER: TITLE: COMPANY NAME: CONTACT NAME: DATE: INVOICE ADDRESS: POSTCODE: TEL: FAX: CREDIT CARD DETAILS: VAT NUMBER: CREDIT/ DEBIT:(Please circle one) NAME OF CARD HOLDER: TOTAL: ***IF THERE IS NO INDICATION OF THE TYPE OF CARD A 2.5% SURCHARGE WILL AUTOMATICALLY BE APPLIED*** *2.5% surcharge applies to credit card payments only, Visa Debit and Maestro cards will not be surcharged* *We do not accept American Express* CARD NUMBER: EXPIRY DATE: / FOR SWITCH CARD PLEASE INCLUDE: ISSUE NUMBER: OR VALID FROM DATE: 3 DIGIT SECURITY CODE ( This number can be found on the back of your card): SIGNATURE: ADDRESS (to which this card is registered): STAND DIMENSIONS: DESCRIPTION Colour Unit Cost QTY TOTAL * Exhibition Cord Carpet (inc. polythene) 7.50 per sq.m. Carpet Tiles 7.50 per sq.m. Velour Carpet (Recycle) (inc. polythene) 8.50 per sq.m. Velour Carpet (Universal) (inc. polythene) 9.50 per sq.m. Vinyl Floorcovering per sq.m. Protective Covering 1.25 per sq.m. Naplock Edging 4.50 per sq.m. Removal of carpet of show 0.50 per sq.m. * CARPET COLOURS AVAILABLE ON REQUEST If you require a platform, please ring the above number and a quotation will be supplied. FLOORCOVERING SUB TOTAL + VAT 2.5% Surcharge If Applicable TOTAL For irregular shape stands or for any special floorcovering requirements, please provide a scaled drawing of your stand. Any special requirements may incur extra labour charges. IMPORTANT NOTICE Any order will not be processed without full payment. *We do Not Accept Cheques 5 days Prior 1 st Day of Build up CHEQUES SHOULD BE CROSSED AND MADE PAYABLE TO: So Group IF YOU DO NOT RECEIVE AN INVOICE CONFIRMATION WITHIN 10 DAYS OF PLACING YOUR ORDER, PLEASE CONTACT US TO CONFIRM YOUR REQUIREMENTS. DON T FORGET TO KEEP A COPY FOR YOUR RECORDS

66 CHAPEL FARM IND EST, BLOCK N, CWMCARN, NEWPORT, SOUTH WALES TEL: FAX: WHITE CREAM CHAMPAGNE STONE HONEY BEIGE COFFEE COGNAC MOKKA HAVANA PEARL SILVER STEEL SLATE ANTHRACITE BLACK BURGUNDY R U BY RED TANGO SUNRISE YELLOW MENTHE LIGHT GREEN APPLE BLUE LAGOON JADE OLIVE DARK GREEN BABY PINK PINK PERVINCA VIOLET PURPLE LIGHT BLUE PROCESS BLUE SAPPHIRE ELECTRIC MIDNIGHT DARK BLUE NAVY