Check or Update Browser Settings as shown in the table below:

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1 We outline a few tips on how to improve performance: Check or Update Browser Settings as shown in the table below: Step Action 1 Click on Start and select the Control Panel. 2 Double click on Internet Options 3 Select the General tab 4 Click on the Delete Cookies button under the Temporary Internet Files heading. Click on OK on the Delete Cookies popup message. 5 Click on the Delete Files button under the Temporary Internet Files heading. Click on OK on the Delete Files pop-up message. 6 Click on the Settings button under the Temporary Internet Files heading. Select the Never option radio button under the heading Check for newer versions of stored pages. Set the amount of disk space to use to 1 (one) MB. Click on OK. 7 Select the Security tab 8 Select the Internet icon in the Web content zone. 9 Click on the Default Level button and set the security level to Medium. 10 Select the Trusted Sites icon in the Web content zone. 11 Click on the Default Level button and set the security level to Medium. 12 Click on the Sites button. Type into the block under Add this website to the zone and click on Add. Type in and click on Add. FNB esolutions April 2005 Page 1

2 13 Select the Privacy tab 14 Click on the Advanced button 15 Check the override automatic cookie handling box. First-party and Third-party cookies must be set to Accept. Check the Always allow session cookies box. To end click on OK. 16 Select the Advanced tab 17 Select all settings as shown on the screens below: FNB esolutions April 2005 Page 2

3 Click on OK to complete the process. FNB esolutions April 2005 Page 3

4 The final step is the clearing of the Java cache. JAVA is a programming tool, which we use to enhance Business Internet Solutions security. Previously viewed pages are stored and need from time to time be deleted to accommodate newer and/or more updated versions. Step Action 1 Access the Control Panel as described in the procedure above. 2 Double click on the Java Plugin icon 3 Select the cache tab 4 Disable / switch off Java 5 Click on Apply If you are experiencing problems with Java, please your query to the following address: bus@fnb.co.za. In order for us to assist you, it is imperative that you attach a copy of your Java Console to this . Please follow the procedure below to enable you to attach a copy of your Java Console to the . Step Action 1 While Java is running, right click on the Java icon located in the System tray at the extreme bottom right hand corner of your screen (next to the system clock) 2 Select the option Show Console from the resultant list. 3 Click on Copy at the bottom of the Java Console window. 4 Paste directly into the OR Paste into a text document and attach it to the . FNB esolutions April 2005 Page 4

5 For optimum performance, the following hardware specifications are Processor Connectivity Memory RAM Hard drive recommended: Operating system Installation drive Display card Item Minimum Requirements Intel Pentium III 650 MHz or higher Dial up 56K V90 modem / Leased line 64KB / ISDN (BRI/PRI) / ADSL Internet Service Provider (ISP) 128 MB 300MB free hard drive space MS Windows 2000, XP Home / Pro Internet Explorer 5.5 or higher Java Runtime Environment CD ROM SVGA 2 MB Please Note that the following are not supported: Macintosh Netscape Win95 Win98 Certain network specific modems can be problematic How to check if your pc meets the requirements: CHECK MACHINE TYPE Right Click on My Computer on the Desk Top Select Properties Select General Will be listed at bottom under the heading Computer FNB esolutions April 2005 Page 5

6 CHECK FREE SPACE Double Click on My Computer Move mouse over C: drive Used space and Free space will be shown CHECK RAM Right Click on My Computer on the Desk Top Select Properties Select General Will be listed at bottom under the heading Computer Min required should be 128MB of RAM If you are in a position to access the system in off peak hours, this could improve speed. Delete all payments that you no longer need to keep on the system To enhance performance, close all other applications If you are unable to login to Business Internet Solutions using then please try the following URL: o FNB esolutions April 2005 Page 6