OIS. SharePoint at CERN. IT GLM 17-May-2010 Alexandre Lossent IT/OIS. CERN - IT Department CH-1211 Genève 23 Switzerland
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1 OIS SharePoint at CERN IT GLM 17-May-2010 Alexandre Lossent IT/OIS
2 OIS Outline SharePoint overview History of SharePoint at CERN Some facts and figures SharePoint custom applications Web Content Management What s next: SharePoint demo
3 OIS SharePoint overview Microsoft s platform for collaborative applications Selling point: help people connect and collaborate In practice: a Swiss knife used to host a large number of products/services Initially the server component of Office, allowing people to share and work together on documents Progressively used as a consolidated platform for many products and services. Some examples: Content Management (WCM + ECM), Enterprise Search (FAST), Web Portal, Identity Management (FIM), Project Management (Project Server), Social Computing (blogs, personal pages)...
4 OIS SharePoint at CERN: history Initially: deployed as a platform for IT/OIS services 2006: Exchange Public Folders deprecated; IT/IS looking for a new platform to store messages Discussion forums/nntp (cern.market) Mailing list archive (e-groups project to replace Simba) Several platforms evaluated, SharePoint selected June 2007: NNTP newsgroups moved to SharePoint November 2008: Simba archives (4M messages) January 2009: migration of Hypernews (except CMS) Minimum customization of SharePoint
5 OIS SharePoint at CERN: history (2) Collaboration Workspace service (2007) Presented at After-C5 : 11 May 2007 Publishing of web sites much easier and faster Wiki, web forms, web forums, document sharing... At minimal cost Shared platform with IT/OIS services using SharePoint Integration with central web site management system No customization: SharePoint out-of-the-box features 2009: upgrade to MOSS New features: Web Content Management System, InfoPath forms server, advanced search in e-group archives...
6 OIS Current situation Success as a user site hosting service: SharePoint sites in /3 of all new centrally hosted web sites since 2007 Quickly became a very popular service Main usage: document sharing and web forms Also: web portal, discussion forums, public web site Consistent with expected service scope and usage Success as a platform for IT/OIS services: E-group archives, forums, RSS feeds (CMF alerter), help page hosting Internal service documentation, operations and project management...
7 OIS Some facts and figures Excellent availability and reliability: ~1 hour unavailability in 3 years, all scheduled 2009: redundant infrastructure to further reduce maintenance time and help business continuity Moving database replica to Safehost is in the plans Security: 1 security patch in 3 years Scalability and performance: 400+ GB (250GB IT/OIS services; 150GB user sites) 5.5M documents (5M archived s), indexed 700K requests/day (5% for E-group archives) Flexibility as a platform for IT/OIS E-group archive project on schedule New e-group archive features for Experiments: portal, advanced search features, web posting...
8 OIS Support and training User support is provided by IT/helpdesk Typically does not generate more requests than other central web hosting technologies Typical requests: quota, authentication, external accounts Operation and maintenance effort is small No customization to maintain Technical training available Basic (sessions each month) Advanced (new in 2010) Individual coaching (new) A tool that is more and more known and widely used at CERN
9 OIS Manpower Manpower for SharePoint was taken from Mail & Web services In particular, resources for Simba moved to SharePoint s e-group archives Current manpower (IT/OIS services + user sites) Full-time: 1 fellow (Bruno Silva de Sousa) Shared fellow with Server Infrastructure (Elisabeth Johnsen) Contributes to migration phases Fraction of staff from Mail Services (Alexandre Lossent) No long-term manpower (fellows in 2 nd year)
10 OIS Beyond collaboration workspace : custom applications Recently, projects of custom applications using the SharePoint platform E.g. IT-Faqs, XWHO replacement, Service Catalogue, Ask-an-Expert, Web Content Management... Desire to do more than what the out-of-thebox functionality provided in collaboration workspace service Precise custom behaviours Look and feel personalization ( branding )
11 OIS Custom applications: lessons learned SharePoint custom applications have a cost Knowledge of the platform from a developer's perspective very different from end-user s point of view The more custom behaviour = the more effort Additional cost in administration/operation: Deploy and maintain customizations (code, custom web parts, branding...) Long-term maintenance: new SharePoint versions New sandbox mode may help (moderately) Not compatible with current manpower... As with any development platform!
12 OIS Custom applications: lessons learned (2) Example of e-group archives Went as far as possible with out-of-the-box features (95%) Then minimum customization here and there Benefits of using SharePoint: Extensive range of services provided by the platform (e.g. data storage, search, web forms...) Proven reliability, scalability and security Sharing the platform with other services Customization effort needs to be allocated the appropriate resources
13 OIS Web Content Management SharePoint offers Web Content Management (WCM) features E.g. Ferrari.com, parlament.ch, ohchr.org At CERN: two WCM levels in discussion Out-of-the-box functionality and default CERN branding E.g. HR admin e-guide Available now in collaboration workspaces Custom application: CERN web communication plan (large public web site) Specific training to be organized for WCM site designers
14 OIS What s next: SharePoint 2010 Released end April 2010 Builds on the same concepts Key new features: Site editing from web browser considerably improved Relational data (relations between lists) Web standards: full support for Firefox/Safari WCAG 2.0 compliance (accessibility guidelines) REST (data access) Web 2.0 / Social computing Facebook/del.icio.us/blog features... Office Web Applications: edit Office documents from the browser (including concurrent Excel worksheet edition) Integration of FAST search Sandbox mode to isolate custom code New UI: Office 2007/2010 ribbon
15 OIS SharePoint 2010 Demo: some of the new features in SharePoint 2010
16 OIS SharePoint 2010 status Dedicated hosting available Service Catalogue (custom application) Web Content Management evaluation Migration of existing SharePoint sites IT/OIS applications + collaboration workspaces Not scheduled yet little resources available Training Adapt training for new users Refresh course for SharePoint 2007 users Changes in User Interface
17 OIS Conclusion A powerful and reliable platform Running important CERN services E.g. E-group archives, collaboration workspaces SharePoint 2010 offers new opportunities Cross-platform support, improved UI Deployment of custom applications is a significant new step and requires appropriate resources
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