Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER

Size: px
Start display at page:

Download "Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER"

Transcription

1 The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied with performance IT Operations to quickly identify and resolve problems, optimize application performance and effectively manage service levels Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER Gomez s Web Performance Management is an on-demand Web and mobile application monitoring solution that enables companies to optimize their Web application availability, performance and quality of experiences. While most point products and homegrown tools have limited functional capabilities and geographic coverage, Gomez covers the entire Web application delivery chain and finds problems from 100,000+ real-world locations at 2,500+ ISPs in 168+ countries and for every visitor to your Website. Gomez s complete monitoring solution provides you the testing flexibility and diagnostic details needed to rapidly detect and troubleshoot problems that directly impact customers, optimize your Web application performance and make smarter technology investments.

2 Gomez gives us superior visibility into our performance for every region of the country and every element on our website if any performance issues arise, they are by definition already diagnosed, and we can fix them before they harm the online experience. Neil Seth, Vice President of Product Management, Gamefly, an online video game rental subscription service Gomez s Web Performance Management solutions help you protect online revenue and improve end-user experiences. Poor application response times and availability prevent customers from making purchases and leave them dissatisfied. Also, poor application performance hurts employee productivity and harms customer support. For over 10 years, Gomez has helped 2,000+ companies optimize their Web application availability, performance and experience across multiple browsers, mobile devices, geographies and users. Detecting and resolving Web application problems experienced by end-users is a major challenge especially in today s Web 2.0 environments with key features and content delivered from multiple sources and assembled in different browsers. According to Forrester Research, without Gomez, more than 70 percent of problems are not detected through monitoring; rather, they are reported by end users and require, on average, six internal calls to identify the problem owner. With Gomez s Web Performance Management solutions companies can optimize their Web application performance to protect online revenue, reduce operating costs and protect brand image. Why Gomez Accelerate problem identification, notification and resolution Identify root cause across the Web application delivery chain Ensure availability and performance for key users, transactions and geographies Optimize Web application performance Improve availability and response time Enhance Web experiences across mobile, streaming and Web applications, including Rich Internet Applications Make smart technology investments and manage service providers effectively Quantify the benefits of technology investments such as Content Delivery Networks, virtualization and infrastructure Ensure Service Level Agreement compliance GOMEZ WEB PERFORMANCE MANAGEMENT 2

3 The Challenges of Web Application Delivery Web and mobile applications are delivered to your users via layers of infrastructure and services called the Web application delivery chain. This complex chain delivers all of the application components that are ultimately assembled within the browser to shape the end-user experience. Figure 1 illustrates the Web application delivery chain and identifies many of the problems that Gomez s Web Performance Management solution helps detect and resolve. Inside Firewall Third Party/Cloud Local ISPs Browsers & Devices Major ISP CDNs Mobile Carriers Inside Firewall Configuration errors Application design issues Change Management problems Capacity issues Third Party/Cloud Geographic inconsistentcy SLA non-compliance Poor performance under load Local ISP Network peering problems Bandwidth throttling Inconsistent connectivity Browswer and Devices Low availability Slow RIAs Page size too big Too many objects The Gomez Web Performance Management solution helps detect and resolve problems across the entire Web application delivery chain. CDN CDN Configuration issues Oversubscribed POP Poor cache and routing optimization Mobile Carrier Network resource shortage Faulty content transcoding SMS routing / latency issues What Makes Gomez Unique? The most complete outsidein view from your users to your data center Multi-browser, real-user, passive, active Internet Backbone and Gomez Last Mile TM monitoring Mobile, streaming, Web and Rich Internet Application monitoring The most accurate and actionable data, diagnostics and alerts Detailed object-level, page, connection and host data across multiple browsers Most accurate client-side metrics for multiple browsers, AJAX and Rich Internet Applications The most representative and the largest testing network 100,000+ backbone and Gomez Last Mile TM testing locations in 168+ countries and 2,500+ ISPs Complete coverage across real-world geographies, browsers and mobile devices The most flexibility, selfservice control and support Flexible subscription with on-demand consumptionbased pricing Easy-to-use test creation, scheduling and diagnostics Record once, playback anywhere test creation Complete Web application delivery chain coverage GOMEZ WEB PERFORMANCE MANAGEMENT 3

4 As one of the top-five most visited family destinations online, families count on Kaboose for a host of rich content to improve the quality of their lives by connecting them in a fun, educational and safe online environment. By deploying Gomez s services, we re able to ensure that our users experience is consistently speedy, useful and fun. Jonathan Graff President, Kaboose, an online educational games and activities provider Key Capabilities and Features Optimize Web application availability, performance and experience from the browser to the data center with Gomez s Web Performance Management solutions. Web Page and Application Monitoring Gain an outside-in perspective on Web performance and availability by monitoring from 100,000+ real-world Internet Backbone and true Gomez Last Mile TM locations. Ensure quality Web experiences, application availability and performance for your key users, transactions and geographies. Receive instant warning when errors happen along any part of the Web application delivery chain. Quickly determine the root cause of problems before they impact your business and damage your brand. Real-User Passive Monitoring Make sure your users achieve the quality experience you planned for by monitoring the performance you deliver to your end-users. Gomez s real-user passive monitoring solution monitors performance from the most important vantage point that of your end-users so you can understand how Web application performance and experience impacts satisfaction and business results. Streaming Media Monitoring Multimedia is one of the fastest growing content areas on the Internet. Protect the quality of streaming media experiences for your end-users around the world. Gomez offers two methods, active and passive streaming monitoring, to rapidly identify delivery problems with a Content Delivery Network (CDN) or quality issues impacting end-users in different geographies. Rich Internet Application (RIA) Monitoring Today s users are more demanding than ever, and RIAs offer companies an interactive and compelling way to engage with customers. Gomez provides a quick and easy way to record complex RIA interactions (with technologies such as AJAX, Flex and Flash), set up operational monitoring and optimize RIA performance for end-users. Alerts provide instant warning when RIA quality issues arise anywhere across multiple browsers, devices, geographies and users. Mobile Application Monitoring Gomez provides a unified One Web view of both mobile and Web application performance and availability. Maximize your monitoring efficiencies and quickly identify, diagnose and resolve mobile application and SMS performance and availability problems using Gomez s integrated platform and metrics. Intelligent and Immediate Alerting of Performance Problems There is no waiting for alerts with Gomez. They are dispatched instantaneously when performance dips below the thresholds you set. Gomez s intelligent alerts also take into account your past performance to reduce the false positives frequently triggered in other services. GOMEZ WEB PERFORMANCE MANAGEMENT 4

5 Recent Aberdeen Research shows that Gomez users, when compared to all other users are 50% more likely to improve application response times 42% more likely to reduce mean time to repair 69% more likely to reduce the labor cost to manage application performance Gomez Users Rise Above Best-in-Class in Monitoring End-User Experince Aberdeen Research Record Once, Playback Anywhere The easy-to-use point and click Gomez Recorder makes it simple to record critical customer transactions even with RIA technologies such as AJAX, Flex and Flash. With Gomez s record once, playback anywhere technology, record your most important transactions and replay them: Locally to gain instant access to performance metrics When load testing new Websites, applications and features From locations around the world to monitor your Website across multiple browsers Multi-Browser Monitoring with a Choice Monitor application performance and Web experiences with the highest fidelity possible via multi-browser testing. Gomez monitoring covers the key pages and transactions your customers interact with from the geographic locations where they are located. Unlike other solutions that support a single version of a single browser, with Gomez you can monitor from all the different browsers and devices end-users utilize to access your Website. Monitor your Web and mobile applications across today s top browsers, including Internet Explorer 6, 7 and 8, Firefox 2 and 3, Google Chrome, Safari and Java-enabled mobile devices such as Apple iphones and RIM BlackBerries. Open Integration Framework Between Gomez and Your IT Systems Management Software Connect Gomez s outside-in end-user Web performance monitoring with your behind-the-firewall infrastructure monitoring systems to provide an integrated view of application performance and IT service delivery across the Enterprise and the Internet. By aggregating Gomez alerts with internal systems events (from CA, HP, IBM, Nagios, and others), IT operations teams can leverage existing software investments and more quickly identify internal systems causing business-impacting Web application performance issues. Gomez Customer s Achieve Tangible ROI BuildDirect, a building materials supplier, reduced Website downtime by 45 percent and improved page load times by 23 percent. Coolibar, a sun-protecting clothing designer and manufacturer, reduced the time necessary to complete its most important seven-step e-commerce transactions by 50 percent. ebags, the world s leading online provider of bags and accessories, achieved a 10 percent increase in conversion and saved more than 50 percent in staff and fees. Scottrade, a discount brokerage house and investment company, achieved less than 3 second response time and consistent 99+ percent availability rates. GOMEZ WEB PERFORMANCE MANAGEMENT 5

6 Gomez Web Performance Management solutions detect problems across the entire Web application delivery chain using the world s most comprehensive testing network. Complete Web Application Delivery Chain Coverage Gomez Web Performance Management solutions provide the most complete outside-in view, from your users browsers to your data center, with the most comprehensive testing network available. Gomez solutions enable unparalleled customer insight into: WHAT they do (key pages and transactions) WHERE they do it (geographic locations) HOW they do it (browsers and mobile devices) WHEN they do it (normal and peak usage) When to use Gomez? In addition to ongoing operational monitoring, companies use Gomez to solve problems across many different projects. Launching and Upgrading a Web Site Will our Website work properly on all browsers for all users around the world? Infrastructure Changes Will our Web applications perform as well or better after the changes? Data Center Consolidation When can we consider consolidation and ensure that our Web applications still perform well? Building Rich Internet Applications Do these new features perform well for our key users? Delivering Mobile Applications Is our new mobile offering available and performing optimally on different devices? Virtualization of Applications Are we performing better or worse after virtualization? Are we more consistent? Content Delivery Network Selection and Optimization Are we selecting the right vendor? Is the service optimized for our users? Service Level Management How can we ensure that our key vendors and third party providers are delivering as promised? Managing Cloud Computing Resources How do we ensure our providers are delivering as promised? GOMEZ WEB PERFORMANCE MANAGEMENT 6

7 Web Performance Management is part of Gomez s Web Application Experience Management Platform, the industry s only on-demand, fully integrated solution that enables you to optimize Web and mobile application performance and quality across the entire Web application delivery chain. About Gomez Gomez, the Web performance division of Compuware, provides the industry s leading solutions for optimizing the performance, availability, and quality of Web and mobile applications. The on-demand Gomez platform integrates solutions for Web load testing, Web performance management, Web cross-browser testing, and Web performance business analysis that test and measure Web and mobile applications from the outside-in across all users, browsers, devices, and geographies using a global network of over 100,000 locations. When combined with Compuware Vantage, Gomez offers the industry s only solution for optimizing application performance across the Enterprise and the Internet. Over 2,500 customers worldwide, ranging from small companies to large enterprises including 12 of the top 20 most visited US Web sites use Gomez solutions to increase revenue, build brand loyalty, and decrease costs. Gomez, Incorporated 10 Maguire Rd, Bldg3, Suite 330, Lexington, MA General Inquiries: Sales: USA UK +44 (0) Germany +49 (0) Gomez, Inc. All rights reserved. Gomez is a registered service mark, and the tagline Ensuring Quality Web Experiences SM is a service mark of Gomez, Inc. All other trademarks and service marks are the property of their respective owners. Specifications may change. Consult the technical documentation for the most current information. Some features described are extra cost options. Ask your sales representative for details.

Web Performance Management is used by

Web Performance Management is used by The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied

More information

Optimize web application performance

Optimize web application performance Imre Varju imre.varju@provice.hu +36-1-488-7984 compuware gomez Compuware Gomez web performance monitoring solution helps you protect online revenue, reduce operating costs, protect brand image and improve

More information

12 Steps to Ensure Successful SaaS Delivery

12 Steps to Ensure Successful SaaS Delivery WHITE PAPER The Web Performance Division of Compuware 12 Steps to Ensure Successful SaaS Delivery How to protect revenue, renewals, and customer satisfaction Good Performance = Good Business AOL revealed

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think

Connect Intelligence. Performance intelligence for your application delivery chain. BT Connect Networks that think Connect Intelligence Performance intelligence for your application delivery chain BT Connect Networks that think Connect Intelligence is a managed service from BT based upon Compuware Technology that provides

More information

The Three Pillars of Web Performance Monitoring: How to measure the business and

The Three Pillars of Web Performance Monitoring: How to measure the business and The Three Pillars of Web Performance Monitoring: How to measure the business and operational impact of web performance SPRING 2009 Executive Summary The performance of a website may be the most important

More information

Why Web Performance Matters: Is Your Site Driving Customers Away?

Why Web Performance Matters: Is Your Site Driving Customers Away? WHITEPAPER Why Web Performance Matters: Is Your Site Driving Customers Away? www.gomez.com When you re doing business on the Web, every second counts More than ever, your Website s performance matters.

More information

Compuware dynatrace Enterprise

Compuware dynatrace Enterprise Compuware dynatrace Enterprise The availability and performance of your applications matter especially in the eyes of your end users. Poor performance causes end-user frustration and abandonment, reduced

More information

BUSINESS IMPACT OF POOR WEB PERFORMANCE

BUSINESS IMPACT OF POOR WEB PERFORMANCE WHITE PAPER: WEB PERFORMANCE TESTING Everyone wants more traffic to their web site, right? More web traffic surely means more revenue, more conversions and reduced costs. But what happens if your web site

More information

Why the Mobile Web is Disappointing End-Users

Why the Mobile Web is Disappointing End-Users WHITEPAPER Why the Mobile Web is Disappointing End-Users A study of consumers mobile web experiences conducted by Equation Research on behalf of Gomez, Inc. Executive Summary The mobile web is growing

More information

WHITE PAPER : WEB PERFORMANCE MANAGEMENT

WHITE PAPER : WEB PERFORMANCE MANAGEMENT WHITE PAPER : WEB PERFORMANCE MANAGEMENT Software as a service (SaaS) continues its fast-paced growth as companies seek shorter deployment times, faster ROI and more flexible pay-as-you-go pricing. Gartner

More information

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING?

HOW IS WEB APPLICATION DEVELOPMENT AND DELIVERY CHANGING? WHITE PAPER : WEB PERFORMANCE TESTING Why Load Test at all? The reason we load test is to ensure that people using your web site can successfully access the pages and complete whatever kind of transaction

More information

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7.

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7. Web Application Monitoring Service The Value of Measuring End-User Experience from a Global Point of Presence White Paper from www.site24x7.com Web: Email: support@site24x7.com Table of Contents 1. Introduction

More information

Q: What is the difference between the other load testing tools which enables the wan emulation, location based load testing and Gomez load testing?

Q: What is the difference between the other load testing tools which enables the wan emulation, location based load testing and Gomez load testing? PorposalPPP Q: Gomez is standlone web application testing tool? Gomez provides an on demand platform that you can use for both testing and monitoring your Web applications from the outside in across your

More information

Application Perspective

Application Perspective Datasheet Web Performance Test & Measurement Application Perspective Reliable, Cost-effective Web Performance Monitoring Keynote Application Perspective gives you the insight you need, before your end-users

More information

Performance In The Cloud

Performance In The Cloud Performance In The Cloud Copenhagen, 25 th Nov, 2010 Richard Stone Copenhagen 11-25-10 FINAL.pptx Market Landscape The new (post-recession) world Re-connect with Customers Work Anywhere is What We Do Business

More information

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS It takes only a few seconds for an unsatisfied e-commerce customer to switch to a competitor s web site, impacting revenue, loyalty and brand. Online retail customers expect fast, highly interactive, cutting-edge

More information

Web Performance Management 12 Steps To Ensure Successful SAAS Delivery How To Protect Revenue, Renewals & Customer Satisfaction

Web Performance Management 12 Steps To Ensure Successful SAAS Delivery How To Protect Revenue, Renewals & Customer Satisfaction Web Performance Management 12 Steps To Ensure Successful SAAS Delivery How To Protect Revenue, Renewals & Customer Satisfaction Software as a service (SaaS) continues its fast-paced growth as companies

More information

Essential Ingredients for Optimizing End User Experience Monitoring

Essential Ingredients for Optimizing End User Experience Monitoring Essential Ingredients for Optimizing End User Experience Monitoring An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Neustar IT MANAGEMENT RESEARCH, Table of Contents Executive Summary...1

More information

The top 5 reasons you need synthetic monitoring

The top 5 reasons you need synthetic monitoring The top 5 reasons you need synthetic monitoring Why you need synthetic monitoring when you have real data on real users Table of contents Introduction 3 Reason 1. To monitor application performance, even

More information

for Your End-Users: Introduction W h i t e P a p e r May 2005

for Your End-Users: Introduction W h i t e P a p e r May 2005 Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience May 2005 Introduction Gaining an understanding of Web performance requires a careful examination of performance

More information

Web Performance Management How's My App? Five Best Practices for Web Performance Management

Web Performance Management How's My App? Five Best Practices for Web Performance Management Web Performance Management How's My App? Five Best Practices for Web Performance Management Use of the Internet to enable critical business activities has grown exponentially, and along with it, the need

More information

Why Web Performance Matters Open Text Web Solutions Usergroup Anwendertagung Feb. 2012. Tobias Dreyschultze Tobel Online Web Consultancy

Why Web Performance Matters Open Text Web Solutions Usergroup Anwendertagung Feb. 2012. Tobias Dreyschultze Tobel Online Web Consultancy Why Web Performance Matters Open Text Web Solutions Usergroup Anwendertagung Feb. 2012 Tobias Dreyschultze Tobel Online Web Consultancy The Person Tobias Dreyschultze Wohnhaft in München Informatik, Universität

More information

End-User Experience. Critical for Your Business: Managing Quality of Experience. www.manageengine.com/apm appmanager-support@manageengine.

End-User Experience. Critical for Your Business: Managing Quality of Experience. www.manageengine.com/apm appmanager-support@manageengine. End-User Experience Measurement ManageEngine is Powering IT ahead Critical for Your Business: Managing Quality of Experience appmanager-support@manageengine.com Table of Contents 1. The need for end-user

More information

Webstore internal and external monitoring/systems of electronic commerce. Petri Ahveninen, Compuware Finland 4.3.2011

Webstore internal and external monitoring/systems of electronic commerce. Petri Ahveninen, Compuware Finland 4.3.2011 Webstore internal and external monitoring/systems of electronic commerce Petri Ahveninen, Compuware Finland 4.3.2011 Agenda Compuware Importance of performance and being aware Business impact Different

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS

THE BUSINESS SIGNIFICANCE OF POORLY PERFORMING BUSINESS APPLICATIONS The traditional granite face of the financial services industry has rapidly evolved into a complicated, highly competitive and dynamic portrait of change. No longer an institution with multiple branches

More information

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT?

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? TABLE OF CONTENTS WHAT DOES IT MEAN?... 03 HOW DO WE DEFINE END-TO-END FSM?... 04 THE FIELD SERVICE MANAGEMENT DELIVERY PROCESS... 05 AUTOMATING &

More information

Mobile Experience Benchmark. Crittercism

Mobile Experience Benchmark. Crittercism Crittercism 2 Key Takeaways Mobile App Complexity App Responsiveness App Uptime (Crash) Mobile app performance is challenging with over 100M permutations of variables to manage. To be competitive, your

More information

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence

Solution Overview. Optimizing Customer Care Processes Using Operational Intelligence Solution Overview > Optimizing Customer Care Processes Using Operational Intelligence 1 Table of Contents 1 Executive Overview 2 Establishing Visibility Into Customer Care Processes 3 Insightful Analysis

More information

AlertSite Well Positioned for Addressing Challenges of a New Web

AlertSite Well Positioned for Addressing Challenges of a New Web Introduction AlertSite Well Positioned for Addressing Challenges of a New Web Organizations that participated in TRAC's recent survey reported that they are losing on average $21,000 per one hour of website

More information

Lifecycle Performance Management (dynatrace) Description

Lifecycle Performance Management (dynatrace) Description Lifecycle Performance Management (dynatrace) Description Compuware dynatrace is the new generation of application performance management. Its patented PurePath Technology provides the world s most accurate

More information

Video Analytics. Keep video customers on board

Video Analytics. Keep video customers on board Video Analytics Release 1.0 Address the root causes of poor QoE by gaining an in-depth understanding of the customer experience Reduce churn and strengthen customer relationships with analytics that anticipate

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

E-Guide. Sponsored By:

E-Guide. Sponsored By: Security and WAN optimization: Getting the best of both worlds E-Guide As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are

More information

Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni

<Insert Picture Here> Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni Oracle Premier Support Il Supporto di Oracle sulla Tecnologia e sulle Applicazioni Gianfranco Dragone Premier Support Senior Sales Manager Oracle Corporation Scale $24.2B in TTM revenue

More information

The Evolution of Load Testing. Why Gomez 360 o Web Load Testing Is a

The Evolution of Load Testing. Why Gomez 360 o Web Load Testing Is a Technical White Paper: WEb Load Testing To perform as intended, today s mission-critical applications rely on highly available, stable and trusted software services. Load testing ensures that those criteria

More information

Products & Features. For more information. Web/app service to be managed Real Brower. Public. ARGOS PC Probe. Apps. Mobile subscriber network

Products & Features. For more information. Web/app service to be managed Real Brower. Public. ARGOS PC Probe. Apps. Mobile subscriber network Fast We your Compe bsite is titive Edge! Products & Features ARGOS A wried/wireless APM solution that supports mobile website performance/failure management not only for PC websites but also for smart

More information

IBM Tealeaf CX. A leading information source for online Customer Experience Management. Highlights

IBM Tealeaf CX. A leading information source for online Customer Experience Management. Highlights IBM Tealeaf CX A leading information source for online Customer Experience Management Highlights Passively captures network traffic without impacting site performance. Provides breakthrough visibility

More information

Monitoring the Real End User Experience

Monitoring the Real End User Experience An AppDynamics Business White Paper HOW MUCH REVENUE DOES IT GENERATE? Monitoring the Real End User Experience Web application performance is fundamentally associated in the mind of the end user; with

More information

What s New in Analytics: Fall 2015

What s New in Analytics: Fall 2015 Adobe Analytics What s New in Analytics: Fall 2015 Adobe Analytics powers customer intelligence across the enterprise, facilitating self-service data discovery for users of all skill levels. The latest

More information

Assuring High Quality of Customer Self-Service with Wily Application Performance Management

Assuring High Quality of Customer Self-Service with Wily Application Performance Management Wily Technology ROI Brief Assuring High Quality of Customer Self-Service with Wily Application Performance Management CA, Inc., Wily Technology Division www.wilytech.com wily-info@ca.com Copyright 2006

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

Data Center Solutions

Data Center Solutions Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing, deploying

More information

2013 WAN Management Spectrum. October 2013

2013 WAN Management Spectrum. October 2013 2013 WAN Management Spectrum October 2013 Market Context... 2 Executive Summary... 3 By the Numbers... 5 Research Background... 6 WAN Management... 8 Business Impact... 9 Submarkets... 10 Deployment...

More information

Application Performance Monitoring (APM) Technical Whitepaper

Application Performance Monitoring (APM) Technical Whitepaper Application Performance Monitoring (APM) Technical Whitepaper Table of Contents Introduction... 3 Detect Application Performance Issues Before Your Customer Does... 3 Challenge of IT Manager... 3 Best

More information

Ensuring end-user quality in NFV-based infrastructures

Ensuring end-user quality in NFV-based infrastructures Ensuring end-user quality in NFV-based infrastructures Leveraging distributed NFV cloud nodes to provide instant assessment of end-user experience EXECUTIVE SUMMARY Compute resources for virtual network

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

SV-About Us. Experts in Web Application Testing

SV-About Us. Experts in Web Application Testing Web Application Testing SV-About Us Experts in Web Application Testing SciVisum is a UK based web site testing specialist delivering engineered testing services to measure and improve the performance and

More information

Whitepaper Accelerating Your Success with Avnet and HP

Whitepaper Accelerating Your Success with Avnet and HP Accelerating Your Success Whitepaper Accelerating Your Success with Avnet and HP Build your competitive advantage with stable, long-life platforms, global support, and direct engineering access Accelerating

More information

Results-Oriented Application Acceleration with FastView Because Every Second Counts Whitepaper

Results-Oriented Application Acceleration with FastView Because Every Second Counts Whitepaper Results-Oriented Application Acceleration with FastView Because Every Second Counts Whitepaper Table of Contents Executive Summary...3 Why Website Performance Matters...3 What Affects Website Performance...5

More information

Effectively Managing Communications with Customers During a Service Outage

Effectively Managing Communications with Customers During a Service Outage Effectively Managing Communications with Customers During a Service Outage A money saving approach that can also increase customer satisfaction Table of Contents Limitations of Traditional Approaches to

More information

Six Steps for Hosting Providers to Sell CDN Services

Six Steps for Hosting Providers to Sell CDN Services Six Steps for Hosting Providers to Sell CDN Services By Rebecca Wetzel March 2013 This report was sponsored by Introduction CDN services are a promising way for many hosting providers to grow their businesses.

More information

Managing User Website Experience: Comparing Synthetic and Real Monitoring of Website Errors By John Bartlett and Peter Sevcik January 2006

Managing User Website Experience: Comparing Synthetic and Real Monitoring of Website Errors By John Bartlett and Peter Sevcik January 2006 Managing User Website Experience: Comparing Synthetic and Real Monitoring of Website Errors By John Bartlett and Peter Sevcik January 2006 The modern enterprise relies on its web sites to provide information

More information

Beauty or the Beast: The tale of your mobile app. Rob Kwok, Crittercism

Beauty or the Beast: The tale of your mobile app. Rob Kwok, Crittercism Beauty or the Beast: The tale of your mobile app Rob Kwok, Crittercism Introduction & Agenda Why mobile performance matters Why delivering a great mobile experience is hard to do What metrics should you

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

An AppDynamics Business White Paper October 2013. How Much Revenue Does IT Generate? Correlating Revenue and Application Performance

An AppDynamics Business White Paper October 2013. How Much Revenue Does IT Generate? Correlating Revenue and Application Performance An AppDynamics Business White Paper October 2013 How Much Revenue Does IT Generate? Correlating Revenue and Application Performance It s no secret that IT can be seen as a cost center in many organizations

More information

Table of Contents. Copyright 2011 Synchronous Technologies Inc / GreenRope, All Rights Reserved

Table of Contents. Copyright 2011 Synchronous Technologies Inc / GreenRope, All Rights Reserved Table of Contents Introduction: Gathering Website Intelligence 1 Customize Your System for Your Organization s Needs 2 CRM, Website Analytics and Email Integration 3 Action Checklist: Increase the Effectiveness

More information

THE CHALLENGE OF AVAILABILITY & PERFORMANCE OF YOUR SITES

THE CHALLENGE OF AVAILABILITY & PERFORMANCE OF YOUR SITES THE CHALLENGE OF AVAILABILITY & PERFORMANCE OF YOUR SITES November 18th 2013 MagentoCom Asia Shanghai 1 Arthur HAMON GAUJAL Asia Pacific Director www.ip-label.net Mobile : +86 130 4160 5132 E-mail : ahamon@ip-label.com

More information

Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era

Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era Compuware, Gomez and the New Application Dynamic: Managing Application Performance in the Internet Era An ENTERPRISE MANAGEMENT ASSOCIATES (EMA ) White Paper Prepared for Compuware November 2009 IT MANAGEMENT

More information

GSX Monitor & Analyzer. for Microsoft Lync 2013

GSX Monitor & Analyzer. for Microsoft Lync 2013 GSX Monitor & Analyzer for Microsoft Lync 2013 1 About GSX Solutions Founded in 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 600 customers In 40 countries GSX Solutions

More information

Superior Web Application Performance in the Cloud

Superior Web Application Performance in the Cloud SOLUTION WHITE PAPER Superior Web Application Performance in the Cloud Ensuring consistent service levels for users CONTENTS INTRODUCTION....................................................... 1 THE USER

More information

Compuware APPLICATION PERFORMANCE MANAGEMENT SERVICE: Synthetic Monitoring and Load Testing of Web based applications (APMaaS).

Compuware APPLICATION PERFORMANCE MANAGEMENT SERVICE: Synthetic Monitoring and Load Testing of Web based applications (APMaaS). GCloud 5 Service Definition Compuware APPLICATION PERFORMANCE MANAGEMENT SERVICE: Synthetic Monitoring and Load Testing of Web based applications (APMaaS). Full Service Description Date: March 31 st, 2014

More information

Smart Data Center Solutions

Smart Data Center Solutions Smart Data Center Solutions New Data Center Challenges Require New Solutions Data Center Architecture. Inside and Out. Data centers are mission-critical facilities. A silo-based approach to designing,

More information

Keynote Mobile Device Perspective

Keynote Mobile Device Perspective PRODUCT BROCHURE Keynote Mobile Device Perspective Keynote Mobile Device Perspective is a single platform for monitoring and troubleshooting mobile apps on real smartphones connected to live networks in

More information

Netsuite Back Online After Cloud Apps Outage

Netsuite Back Online After Cloud Apps Outage WHITE PAPER: GOMEZ APPLICATION PERFORMANCE MANAGEMENT Application outages and performance glitches plague our daily lives. A quick scan of recent headlines shows why this is concerning: Salesforce.com

More information

Riverbed Stingray & Joyent Content Delivery Cloud

Riverbed Stingray & Joyent Content Delivery Cloud Riverbed Stingray & Joyent Content Delivery Cloud Executive Summary Timely delivery of applications is critical to the success of most companies. But many applications now operate over vast geographical

More information

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery

Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery Field Service in the Cloud: Solving the 5 Biggest Challenges of Field Service Delivery The ServiceMax Whitepaper Executive Summary The time has come for field service organizations to also reap the benefits

More information

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits

Summit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

What s New in Analytics: Fall 2015

What s New in Analytics: Fall 2015 Adobe Analytics What s New in Analytics: Fall 2015 Adobe Analytics powers customer intelligence across the enterprise, facilitating self-service data discovery for users of all skill levels. The latest

More information

The IT Maturity and the Threat to Corporate Business Strategies

The IT Maturity and the Threat to Corporate Business Strategies The IT Maturity and the Threat to Corporate Business Strategies Michael Allen Director APM Solutions EMEA Compuware Corp. The Source of the Problem A Growing Dilemma Accelerating Complexity Increased Business

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Monitoring Best Practices for

Monitoring Best Practices for Monitoring Best Practices for OVERVIEW Providing the right level and depth of monitoring is key to ensuring the effective operation of IT systems. This is especially true for ecommerce systems like Magento,

More information

Customer Service with Microsoft Dynamics CRM

Customer Service with Microsoft Dynamics CRM Customer Service with Microsoft Dynamics CRM Improve customer satisfaction and service effectiveness with Microsoft Dynamics CRM for Customer Service Deliver customer information, case management, service

More information

FIVE WAYS TO OPTIMIZE MOBILE WEBSITE PERFORMANCE WITH PAGE SPEED

FIVE WAYS TO OPTIMIZE MOBILE WEBSITE PERFORMANCE WITH PAGE SPEED WHITE PAPER: MOBILE WEBSITE PERFORMANCE FIVE WAYS TO OPTIMIZE MOBILE WEBSITE PERFORMANCE WITH PAGE SPEED SNOOZE, YOU LOSE. TODAY S MOBILE USERS EXPECT PERFORMANCE DELIVERED FAST. For those of us who depend

More information

Service Providers and WebRTC

Service Providers and WebRTC Whitepaper Service Providers and WebRTC New Product Opportunities Over- the- Top (OTT) services are those that deliver communications features to customers but are apps running on the data network rather

More information

Going for the Edge: Why Hosting Providers Should Offer CDN Services

Going for the Edge: Why Hosting Providers Should Offer CDN Services Going for the Edge: Why Hosting Providers Should Offer CDN Services By Rebecca Wetzel September 2012 If you are seeking a competitive edge in the hosting marketplace, consider expanding your service portfolio

More information

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise

Improving Business Service Uptime. Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Improving Business Service Uptime Proactive network performance management solutions ensure optimal business service for the Dynamic Enterprise Introduction It s hard to overestimate the importance of

More information

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary

White Paper. The Ten Features Your Web Application Monitoring Software Must Have. Executive Summary White Paper The Ten Features Your Web Application Monitoring Software Must Have Executive Summary It s hard to find an important business application that doesn t have a web-based version available and

More information

Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud. Ensuring Optimal Performance and Quality Web Experiences

Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud. Ensuring Optimal Performance and Quality Web Experiences Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud Ensuring Optimal Performance and Quality Web Experiences Must-know facts about Site24x7: We bring expertise gained from ManageEngine

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

IBM Tivoli Monitoring

IBM Tivoli Monitoring Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Help improve uptime and shorten Help optimize IT service delivery by

More information

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT

OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service

More information

Application Performance Management

Application Performance Management Customer Insights White Paper February 2013 Application Performance Management Compuware APM for SAP Applications gkv Informatik Certia Woongjin Holdings Introduction A lack of service availability or

More information

RIVERBED STEELCENTRAL NETPLANNER

RIVERBED STEELCENTRAL NETPLANNER RIVERBED STEELCENTRAL NETPLANNER TESTIMONIALS IT Guru NetPlanner avoided the downtime of our critical applications by designing the network with resiliency to outages. Senior Network Architect Financial

More information

Application Performance Management

Application Performance Management Application Performance Management Intelligence for an Optimized WAN xo.com Application Performance Management Intelligence for an Optimized WAN Contents Abstract 3 Introduction 3 Business Drivers for

More information

Exadel Mobile Solutions Customer Success Stories

Exadel Mobile Solutions Customer Success Stories Exadel Mobile Solutions Customer Success Stories Leading Provider of Business Information Chooses Exadel Mobile Solutions to Mobilize Supply Chain Management As the world s leading source of commercial

More information

Your relationships. Your information. Your CRM.

Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. Your relationships. Your information. Your CRM. In short, this means CRM without compromise. Your processes for identifying prospects, acquiring customers,

More information

Network Management and Monitoring Software

Network Management and Monitoring Software Page 1 of 7 Network Management and Monitoring Software Many products on the market today provide analytical information to those who are responsible for the management of networked systems or what the

More information

MOBILIZE. Transforming Field Service Operations with Mobile Technologies. Microsoft Dynamics GP. White Paper

MOBILIZE. Transforming Field Service Operations with Mobile Technologies. Microsoft Dynamics GP. White Paper MOBILIZE Microsoft Dynamics GP Transforming Field Service Operations with Mobile Technologies White Paper Solutions that Help Transform Field Service Operations into Strategic Profit Centers Date: June

More information

APPLICATION MANAGEMENT 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING

APPLICATION MANAGEMENT 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING 2005 CMP MEDIA SURVEY RESULTS: TRENDS IN END-USER MONITORING EXECUTIVE SUMMARY Mercury recently enlisted CMP Media s help in conducting a survey of IT professionals to better understand the trends affecting

More information

SOLARWINDS NETWORK PERFORMANCE MONITOR

SOLARWINDS NETWORK PERFORMANCE MONITOR DATASHEET SOLARWINDS NETWORK PERFORMANCE MONITOR Fault, Availability, Performance, and Deep Packet Inspection SolarWinds Network Performance Monitor (NPM) is powerful and affordable network monitoring

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

Contact Center on Demand

Contact Center on Demand Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact

More information

GSX Monitor & Analyzer for Exchange On premise. Performance, Reporting, Management

GSX Monitor & Analyzer for Exchange On premise. Performance, Reporting, Management GSX Monitor & Analyzer for Exchange On premise Performance, Reporting, Management 1 About GSX Solutions Founded in 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 600

More information

The all-in-one Unified Communications solution for SMBs.

The all-in-one Unified Communications solution for SMBs. OpenScape Business The all-in-one Unified Communications solution for SMBs. Improve your performance and take your business to the next level with Unified Communications. Amplifying opportunities The success

More information