1 The Web Performance Division of Compuware Web Performance Management is used by Marketing and ebusiness Managers to protect online revenue, maximize conversions and ensure that end-users are satisfied with performance IT Operations to quickly identify and resolve problems, optimize application performance and effectively manage service levels Gomez Web Performance Management OPTIMIZE YOUR WEB APPLICATION AVAILABILITY, PERFORMANCE AND EXPERIENCE FROM BROWSER TO DATA CENTER Gomez s Web Performance Management is an on-demand Web and mobile application monitoring solution that enables companies to optimize their Web application availability, performance and quality of experiences. While most point products and homegrown tools have limited functional capabilities and geographic coverage, Gomez covers the entire Web application delivery chain and finds problems from 100,000+ real-world locations at 2,500+ ISPs in 168+ countries and for every visitor to your Website. Gomez s complete monitoring solution provides you the testing flexibility and diagnostic details needed to rapidly detect and troubleshoot problems that directly impact customers, optimize your Web application performance and make smarter technology investments.
2 Gomez gives us superior visibility into our performance for every region of the country and every element on our website if any performance issues arise, they are by definition already diagnosed, and we can fix them before they harm the online experience. Neil Seth, Vice President of Product Management, Gamefly, an online video game rental subscription service Gomez s Web Performance Management solutions help you protect online revenue and improve end-user experiences. Poor application response times and availability prevent customers from making purchases and leave them dissatisfied. Also, poor application performance hurts employee productivity and harms customer support. For over 10 years, Gomez has helped 2,000+ companies optimize their Web application availability, performance and experience across multiple browsers, mobile devices, geographies and users. Detecting and resolving Web application problems experienced by end-users is a major challenge especially in today s Web 2.0 environments with key features and content delivered from multiple sources and assembled in different browsers. According to Forrester Research, without Gomez, more than 70 percent of problems are not detected through monitoring; rather, they are reported by end users and require, on average, six internal calls to identify the problem owner. With Gomez s Web Performance Management solutions companies can optimize their Web application performance to protect online revenue, reduce operating costs and protect brand image. Why Gomez Accelerate problem identification, notification and resolution Identify root cause across the Web application delivery chain Ensure availability and performance for key users, transactions and geographies Optimize Web application performance Improve availability and response time Enhance Web experiences across mobile, streaming and Web applications, including Rich Internet Applications Make smart technology investments and manage service providers effectively Quantify the benefits of technology investments such as Content Delivery Networks, virtualization and infrastructure Ensure Service Level Agreement compliance GOMEZ WEB PERFORMANCE MANAGEMENT 2
3 The Challenges of Web Application Delivery Web and mobile applications are delivered to your users via layers of infrastructure and services called the Web application delivery chain. This complex chain delivers all of the application components that are ultimately assembled within the browser to shape the end-user experience. Figure 1 illustrates the Web application delivery chain and identifies many of the problems that Gomez s Web Performance Management solution helps detect and resolve. Inside Firewall Third Party/Cloud Local ISPs Browsers & Devices Major ISP CDNs Mobile Carriers Inside Firewall Configuration errors Application design issues Change Management problems Capacity issues Third Party/Cloud Geographic inconsistentcy SLA non-compliance Poor performance under load Local ISP Network peering problems Bandwidth throttling Inconsistent connectivity Browswer and Devices Low availability Slow RIAs Page size too big Too many objects The Gomez Web Performance Management solution helps detect and resolve problems across the entire Web application delivery chain. CDN CDN Configuration issues Oversubscribed POP Poor cache and routing optimization Mobile Carrier Network resource shortage Faulty content transcoding SMS routing / latency issues What Makes Gomez Unique? The most complete outsidein view from your users to your data center Multi-browser, real-user, passive, active Internet Backbone and Gomez Last Mile TM monitoring Mobile, streaming, Web and Rich Internet Application monitoring The most accurate and actionable data, diagnostics and alerts Detailed object-level, page, connection and host data across multiple browsers Most accurate client-side metrics for multiple browsers, AJAX and Rich Internet Applications The most representative and the largest testing network 100,000+ backbone and Gomez Last Mile TM testing locations in 168+ countries and 2,500+ ISPs Complete coverage across real-world geographies, browsers and mobile devices The most flexibility, selfservice control and support Flexible subscription with on-demand consumptionbased pricing Easy-to-use test creation, scheduling and diagnostics Record once, playback anywhere test creation Complete Web application delivery chain coverage GOMEZ WEB PERFORMANCE MANAGEMENT 3
4 As one of the top-five most visited family destinations online, families count on Kaboose for a host of rich content to improve the quality of their lives by connecting them in a fun, educational and safe online environment. By deploying Gomez s services, we re able to ensure that our users experience is consistently speedy, useful and fun. Jonathan Graff President, Kaboose, an online educational games and activities provider Key Capabilities and Features Optimize Web application availability, performance and experience from the browser to the data center with Gomez s Web Performance Management solutions. Web Page and Application Monitoring Gain an outside-in perspective on Web performance and availability by monitoring from 100,000+ real-world Internet Backbone and true Gomez Last Mile TM locations. Ensure quality Web experiences, application availability and performance for your key users, transactions and geographies. Receive instant warning when errors happen along any part of the Web application delivery chain. Quickly determine the root cause of problems before they impact your business and damage your brand. Real-User Passive Monitoring Make sure your users achieve the quality experience you planned for by monitoring the performance you deliver to your end-users. Gomez s real-user passive monitoring solution monitors performance from the most important vantage point that of your end-users so you can understand how Web application performance and experience impacts satisfaction and business results. Streaming Media Monitoring Multimedia is one of the fastest growing content areas on the Internet. Protect the quality of streaming media experiences for your end-users around the world. Gomez offers two methods, active and passive streaming monitoring, to rapidly identify delivery problems with a Content Delivery Network (CDN) or quality issues impacting end-users in different geographies. Rich Internet Application (RIA) Monitoring Today s users are more demanding than ever, and RIAs offer companies an interactive and compelling way to engage with customers. Gomez provides a quick and easy way to record complex RIA interactions (with technologies such as AJAX, Flex and Flash), set up operational monitoring and optimize RIA performance for end-users. Alerts provide instant warning when RIA quality issues arise anywhere across multiple browsers, devices, geographies and users. Mobile Application Monitoring Gomez provides a unified One Web view of both mobile and Web application performance and availability. Maximize your monitoring efficiencies and quickly identify, diagnose and resolve mobile application and SMS performance and availability problems using Gomez s integrated platform and metrics. Intelligent and Immediate Alerting of Performance Problems There is no waiting for alerts with Gomez. They are dispatched instantaneously when performance dips below the thresholds you set. Gomez s intelligent alerts also take into account your past performance to reduce the false positives frequently triggered in other services. GOMEZ WEB PERFORMANCE MANAGEMENT 4
5 Recent Aberdeen Research shows that Gomez users, when compared to all other users are 50% more likely to improve application response times 42% more likely to reduce mean time to repair 69% more likely to reduce the labor cost to manage application performance Gomez Users Rise Above Best-in-Class in Monitoring End-User Experince Aberdeen Research Record Once, Playback Anywhere The easy-to-use point and click Gomez Recorder makes it simple to record critical customer transactions even with RIA technologies such as AJAX, Flex and Flash. With Gomez s record once, playback anywhere technology, record your most important transactions and replay them: Locally to gain instant access to performance metrics When load testing new Websites, applications and features From locations around the world to monitor your Website across multiple browsers Multi-Browser Monitoring with a Choice Monitor application performance and Web experiences with the highest fidelity possible via multi-browser testing. Gomez monitoring covers the key pages and transactions your customers interact with from the geographic locations where they are located. Unlike other solutions that support a single version of a single browser, with Gomez you can monitor from all the different browsers and devices end-users utilize to access your Website. Monitor your Web and mobile applications across today s top browsers, including Internet Explorer 6, 7 and 8, Firefox 2 and 3, Google Chrome, Safari and Java-enabled mobile devices such as Apple iphones and RIM BlackBerries. Open Integration Framework Between Gomez and Your IT Systems Management Software Connect Gomez s outside-in end-user Web performance monitoring with your behind-the-firewall infrastructure monitoring systems to provide an integrated view of application performance and IT service delivery across the Enterprise and the Internet. By aggregating Gomez alerts with internal systems events (from CA, HP, IBM, Nagios, and others), IT operations teams can leverage existing software investments and more quickly identify internal systems causing business-impacting Web application performance issues. Gomez Customer s Achieve Tangible ROI BuildDirect, a building materials supplier, reduced Website downtime by 45 percent and improved page load times by 23 percent. Coolibar, a sun-protecting clothing designer and manufacturer, reduced the time necessary to complete its most important seven-step e-commerce transactions by 50 percent. ebags, the world s leading online provider of bags and accessories, achieved a 10 percent increase in conversion and saved more than 50 percent in staff and fees. Scottrade, a discount brokerage house and investment company, achieved less than 3 second response time and consistent 99+ percent availability rates. GOMEZ WEB PERFORMANCE MANAGEMENT 5
6 Gomez Web Performance Management solutions detect problems across the entire Web application delivery chain using the world s most comprehensive testing network. Complete Web Application Delivery Chain Coverage Gomez Web Performance Management solutions provide the most complete outside-in view, from your users browsers to your data center, with the most comprehensive testing network available. Gomez solutions enable unparalleled customer insight into: WHAT they do (key pages and transactions) WHERE they do it (geographic locations) HOW they do it (browsers and mobile devices) WHEN they do it (normal and peak usage) When to use Gomez? In addition to ongoing operational monitoring, companies use Gomez to solve problems across many different projects. Launching and Upgrading a Web Site Will our Website work properly on all browsers for all users around the world? Infrastructure Changes Will our Web applications perform as well or better after the changes? Data Center Consolidation When can we consider consolidation and ensure that our Web applications still perform well? Building Rich Internet Applications Do these new features perform well for our key users? Delivering Mobile Applications Is our new mobile offering available and performing optimally on different devices? Virtualization of Applications Are we performing better or worse after virtualization? Are we more consistent? Content Delivery Network Selection and Optimization Are we selecting the right vendor? Is the service optimized for our users? Service Level Management How can we ensure that our key vendors and third party providers are delivering as promised? Managing Cloud Computing Resources How do we ensure our providers are delivering as promised? GOMEZ WEB PERFORMANCE MANAGEMENT 6
7 Web Performance Management is part of Gomez s Web Application Experience Management Platform, the industry s only on-demand, fully integrated solution that enables you to optimize Web and mobile application performance and quality across the entire Web application delivery chain. About Gomez Gomez, the Web performance division of Compuware, provides the industry s leading solutions for optimizing the performance, availability, and quality of Web and mobile applications. The on-demand Gomez platform integrates solutions for Web load testing, Web performance management, Web cross-browser testing, and Web performance business analysis that test and measure Web and mobile applications from the outside-in across all users, browsers, devices, and geographies using a global network of over 100,000 locations. When combined with Compuware Vantage, Gomez offers the industry s only solution for optimizing application performance across the Enterprise and the Internet. Over 2,500 customers worldwide, ranging from small companies to large enterprises including 12 of the top 20 most visited US Web sites use Gomez solutions to increase revenue, build brand loyalty, and decrease costs. Gomez, Incorporated 10 Maguire Rd, Bldg3, Suite 330, Lexington, MA General Inquiries: Sales: USA UK +44 (0) Germany +49 (0) Gomez, Inc. All rights reserved. Gomez is a registered service mark, and the tagline Ensuring Quality Web Experiences SM is a service mark of Gomez, Inc. All other trademarks and service marks are the property of their respective owners. Specifications may change. Consult the technical documentation for the most current information. Some features described are extra cost options. Ask your sales representative for details.