Aternity Mobile Wrapper. Overview and Use Cases

Size: px
Start display at page:

Download "Aternity Mobile Wrapper. Overview and Use Cases"

Transcription

1 Aternity Mobile Wrapper Overview and Use Cases

2 Aternity Mobile Wrapper enables enterprises to instrument apps for diagnostics and user interactions no developer required! Assuring mobile workforce productivity requires a new mapm approach Existing mapm lacks visibility into important aspects of the enterprise end user their identity, role, business function, and the full range of apps and devices they use. The Aternity Mobile Wrapper enables enterprises to instrument mobile apps without access to the code or an app developer. As enterprises adopt mobile as a key enabler of their business strategy, they have recognized the need to monitor mobile apps to ensure customer satisfaction and workforce productivity. Existing mobile APM (mapm) vendors have responded accordingly, with products that provide mobile app developers with capabilities like crash analytics, app error reporting, service performance metrics, and data consumption tracking. As important as these mapm capabilities are, they primarily solve problems for consumer-facing apps, because they lack visibility into important aspects of the enterprise end user their identity, role, and business function, the full range of apps and devices they use, and the business activities for which employees are responsible. Workforce mobile apps, such as productivity apps, ERP, CRM, and EHR, require capabilities beyond those which existing mapm products provide to app developers. For IT Ops to prioritize their response to an incident, they need to understand the business impact, the functional organization and business locations of the impacted users, and whether desktop users are also impacted. For the line of business to determine whether or not mobile is improving workforce productivity, they need capabilities more meaningful than crash analysis, stack trace, breadcrumbs, and handled exceptions. They need metrics and analysis in terms that are relevant to the business, such as the length of time to fill out a claim form, or the number of orders processed, or not completed, by employees in a remote branch office. Aternity mapm for Enterprise Apps addresses the full range of mobile APM use cases for developers of mobile enterprise apps, IT Ops who support them, and the line of business who rely on them to drive the business. The Aternity Mobile Wrapper helps these teams succeed by enabling enterprises to instrument mobile apps for diagnostics and user interactions, without access to the code or an app developer. The Aternity Mobile Wrapper provides all of the capabilities of the Aternity Mobile SDK, so there is no loss of monitoring functionality. Instrumenting mobile apps with the Aternity Mobile Wrapper It can be difficult for enterprises to get access to a development team to instrument an app with an SDK. In many cases, enterprises use third-party apps, or outsource the 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 2

3 development of custom apps to third parties. Even when apps are developed in-house, developers have their own roadmap and priorities. The Aternity Mobile Wrapper provides a full range of capabilities to app developers, IT Ops, and the line of business to ensure quality user experience for mobile apps, as soon as they are ready to be rolled out. For these scenarios, the Aternity Mobile Wrapper gives full control to the enterprise IT Ops teams or app store administrators to instrument mobile apps without app developers or access to the code, and with no loss of monitoring functionality. This provides a full range of capabilities to app developers, IT Ops, and the line of business to ensure quality user experience for mobile apps, as soon as they are ready to be rolled out. And because there are no code changes, there is no extra development effort or impact on release schedule when apps are updated. To instrument an app, IT Ops teams or app store administrators add the Aternity Mobile SDK to their Apple.ipa or Android.apk application archive file using the Aternity Mobile Wrapper. This process can be done in minutes, and is as simple as adding content to a.zip file. The new.ipa or.apk file is then signed as needed, and posted to the enterprise app store for distribution. When users download the app, it is fully instrumented and ready to be monitored. The Aternity Mobile Wrapper monitors the interactions between the app and the core libraries of the mobile device, to provide both app level diagnostics, such as crash analytics, app error reporting, and service performance metrics; and business analytics, such as SLA monitoring, data plan management, and activity-based costing. As an alternative approach to the Aternity Mobile Wrapper, app developers can include the no-cost, tag-free Aternity Mobile SDK in their app. There is no loss of functionality between the approaches Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 3

4 Deliver the best mobile user experience possible. Ready. Set. Wrap! Enabling app developers to deliver excellent mobile user experience Aternity mapm for Enterprise Apps empowers developers to diagnose the performance of mobile apps to deliver the best mobile user experience possible. Reporting app errors and exceptions to identify problems in the code Troubleshooting app crashes by providing stack traces to determine the cause Analyzing traffic and data volumes to streamline data consumption Identifying problems with network and server latency and errors that impact app performance Optimizing the app s performance for variations in network connectivity and coverage Analyzing app crashes, errors and HTTP response to identify problems in the code or services 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 4

5 Business activities provide the insight into workforce productivity With Aternity mapm for Enterprise Apps, the enterprise can define user interactions with applications in the context of a business workflow, to measure, manage, and improve workforce productivity. Mobile apps used by the workforce may be part of a single step business activity, such as apply credit, for a retailer. They may also be part of a more complex user workflow consisting of a sequence of business activities, such as resolve a disputed charge. With Aternity mapm for Enterprise Apps, any user interaction or network event can be used to create a signature that defines a business activity. Signatures define the start and end events that the business wants to measure, and can represent a single interaction or a multi-step business process. Neither app development skills nor Aternity engineering resources are needed to create signatures. They are configured from the Aternity console, and can be changed on the fly without redeploying the app. Creating a signature for the apply credit business activity 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 5

6 Transforming IT Ops service delivery of enterprise mobile apps Aternity mapm for Enterprise Apps enables IT Ops to guarantee quality of service for the full app portfolio. Proactively detect and analyze mobile app incidents by business activity, impacted users, department, and geography, to prioritize response Correlate app performance to the underlying network and server infrastructure to identify the probable cause Compare the performance of mobile apps across geographies, carriers, and device and OS versions to optimize performance Report on apps by version, device and OS to verify improved performance of new releases Analyzing mobile app incidents by severity, impacted users, and business locations, to prioritize response 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 6

7 Empowering the line of business to measure, manage, and improve workforce productivity Aternity mapm for Enterprise Apps applies analytics to a comprehensive view of the user and their app interactions, to enable the line of business to determine the effectiveness of their mobile strategy. Evaluate mobile adoption progress by identifying mobile app usage patterns across the enterprise Determine whether or not SLAs are being met by analyzing business activity performance by geography, department, and device type Validate expected gains in productivity by comparing business activities executed on mobile devices to those executed on wired devices Track data consumption across the full portfolio of mobile apps, by department, business location, and carrier, to determine the impact of mobile on the data plan Report the financial impact of lost productivity, for activity-based costing Tracking app usage and health across the enterprise 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 7

8 Ensuring SLAs by business activity, department, and location 2014 Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 8

9 Summary The Aternity Mobile Wrapper instruments enterprise apps for diagnostics and user interactions, no developer required. The Aternity Mobile Wrapper provides the best of both worlds less effort and more value. No access to the code or app developer resources are required, so enterprises can instrument apps with no extra development or impact on release schedules. And Aternity mapm for Enterprise Apps supports the full range of mapm use cases for app developers to deliver 5-star quality apps, for IT Ops to optimize service delivery, and for the line of business to measure, manage, and improve workforce productivity Aternity, Inc. All other trademarks or trade names are properties of their respective owners. All rights reserved. 9

How End User Experience Management Adds Value to Mobile Device Management. It s All in The Name!

How End User Experience Management Adds Value to Mobile Device Management. It s All in The Name! How End User Experience Management Adds Value to Mobile Device Management It s All in The Name! Excellent mobile end user experience drives gains in customer satisfaction and mobile workforce productivity

More information

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES COMPREHENSIVE VISIBILITY INTO END USER EXPERIENCE MONITORING REQUIRES

More information

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES

NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES NOT ALL END USER EXPERIENCE MONITORING SOLUTIONS ARE CREATED EQUAL COMPARING ATERNITY WORKFORCE APM TO FOUR OTHER MONITORING APPROACHES COMPREHENSIVE VISIBILITY INTO END USER EXPERIENCE MONITORING REQUIRES

More information

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT STRATEGIES & REAL-WORLD CASE STUDIES FOR DRIVING EXCELLENT END USER EXPERIENCE WITH ATERNITY WORKFORCE APM OMNI-CHANNEL RETAILING REQUIRES

More information

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT

OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT OPTIMIZING OMNI-CHANNEL RETAIL THROUGH END USER EXPERIENCE MANAGEMENT STRATEGIES & REAL-WORLD CASE STUDIES FOR DRIVING EXCELLENT END USER EXPERIENCE WITH ATERNITY WORKFORCE APM OMNI-CHANNEL RETAILING REQUIRES

More information

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes

Aternity Virtual Desktop Monitoring. Complete Visibility Ensures Successful VDI Outcomes Aternity Virtual Desktop Monitoring Complete Visibility Ensures Successful VDI Outcomes Realizing the Benefits of VDI Requires Illuminating Four Performance Blind Spots Without comprehensive visibility

More information

HOW ATERNITY WORKFORCE APM FULFILLS THE PROMISE OF DIGITAL HEALTHCARE DELIVERY

HOW ATERNITY WORKFORCE APM FULFILLS THE PROMISE OF DIGITAL HEALTHCARE DELIVERY HOW ATERNITY WORKFORCE APM FULFILLS THE PROMISE OF DIGITAL HEALTHCARE DELIVERY ENABLING HEALTHCARE ORGANIZATIONS TO OPTIMIZE THE BENEFITS OF CONVERGED TECHNOLOGIES CONVERGED TECHNOLOGIES ARE REVOLUTIONIZING

More information

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes

Aternity Desktop and Application Virtualization Monitoring. Complete Visibility Ensures Successful Outcomes Aternity Desktop and Application Virtualization Monitoring Complete Visibility Ensures Successful Outcomes Realizing the Benefits of Virtual Environments Requires Illuminating Four Performance Blind Spots

More information

MANAGEMENT SUMMARY INTRODUCTION KEY MESSAGES. Written by: Michael Azoff. Published June 2015, Ovum

MANAGEMENT SUMMARY INTRODUCTION KEY MESSAGES. Written by: Michael Azoff. Published June 2015, Ovum App user analytics and performance monitoring for the business, development, and operations teams CA Mobile App Analytics for endto-end visibility CA Mobile App Analytics WWW.OVUM.COM Written by: Michael

More information

Aternity for End User Experience Monitoring Any Application, Any Device, Any User. June 26 th, 2013

Aternity for End User Experience Monitoring Any Application, Any Device, Any User. June 26 th, 2013 Aternity for End User Experience Monitoring Any, Any Device, Any User June 26 th, 2013 Data Center Performance & Availability System Monitoring, Cross Tier Transaction Management and Capacity Planning

More information

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK

CLOUD MANAGED SERVICES FRAMEWORK E-BOOK CLOUD MANAGED SERVICES FRAMEWORK E-BOOK TABLE OF CONTENTS 1 Introduction 2 2 Operational Insight 3 3 Cloud Management Process Control 4 4 Infrastructure, Application & Data Security 5 5 Continuous Improvement

More information

User-Centric Proactive IT Management

User-Centric Proactive IT Management User-Centric Proactive IT Management The Powered Rise by Frontline of the Performance Mobile Intelligence Workforce Aternity for SAP Gain Control of End User Experience with Aternity 1 P a g e Prepared

More information

We will begin today s session shortly! Copyright 2/12/2015 Aternity, Inc

We will begin today s session shortly! Copyright 2/12/2015 Aternity, Inc We will begin today s session shortly! 1 Please feel free to submit your questions throughout today s presentation via GotoWebinar s Q&A Section If for some reason, you are having any technical problems,

More information

Copyright 11/19/2015 Aternity, Inc

Copyright 11/19/2015 Aternity, Inc 1 Aternity Version 9 Every App, Any Device, Any User Welcome! First Look Webinar 2 Please feel free to submit your questions throughout today s presentation via GotoWebinar s Q&A Section If for some reason,

More information

Beauty or the Beast: The tale of your mobile app. Rob Kwok, Crittercism

Beauty or the Beast: The tale of your mobile app. Rob Kwok, Crittercism Beauty or the Beast: The tale of your mobile app Rob Kwok, Crittercism Introduction & Agenda Why mobile performance matters Why delivering a great mobile experience is hard to do What metrics should you

More information

Reducing Outages and Degradations. With Proactive Application Performance Monitoring. Ted Wilson VP Business Development SL Corporation ted@sl.

Reducing Outages and Degradations. With Proactive Application Performance Monitoring. Ted Wilson VP Business Development SL Corporation ted@sl. Reducing Outages and Degradations With Proactive Application Performance Monitoring Ted Wilson VP Business Development SL Corporation ted@sl.com Agenda Application Performance Monitoring What s All the

More information

Implement a unified approach to service quality management.

Implement a unified approach to service quality management. Service quality management solutions To support your business objectives Implement a unified approach to service quality management. Highlights Deliver high-quality software applications that meet functional

More information

AppDynamics Fall 14' Release: Revolutionizing APM! p r e s e n t e d b y :

AppDynamics Fall 14' Release: Revolutionizing APM! p r e s e n t e d b y : AppDynamics Fall 14' Release: Revolutionizing APM! p r e s e n t e d b y : Bill AppDynamics Hayden Fall &'14 Marcus Release: Revolutionizing Sarmento APM! Orasi Software at a Glance Corporate Overview

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data Minder simplifying IT All-in-one solution to monitor Network, Server, Application & Log Data Simplify the Complexity of Managing Your IT Environment... To help you ensure the availability and performance

More information

Achieving Unified Oversight of Your Mission-critical IT Infrastructure

Achieving Unified Oversight of Your Mission-critical IT Infrastructure Achieving Unified Oversight of Your Mission-critical IT Infrastructure By Jim Huebner, Director, CompuCom Network Solutions Portfolio Big Data, cloud, mobility, social interaction: These mutually reinforcing

More information

IBM Software Enabling business agility through real-time process visibility

IBM Software Enabling business agility through real-time process visibility IBM Software Enabling business agility through real-time process visibility IBM Business Monitor 2 Enabling business agility through real-time process visibility Highlights Understand the big picture of

More information

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools

Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Software White Paper December 2013 Virtual Desktop Infrastructure Optimization with SysTrack Monitoring Tools and Login VSI Testing Tools A Joint White Paper from Login VSI and Software 2 Virtual Desktop

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Reducing Outages and Degradations. With Proactive Application Performance Monitoring. Ted Wilson VP Business Development SL Corporation ted@sl.

Reducing Outages and Degradations. With Proactive Application Performance Monitoring. Ted Wilson VP Business Development SL Corporation ted@sl. Reducing Outages and Degradations With Proactive Application Performance Monitoring Ted Wilson VP Business Development SL Corporation ted@sl.com Agenda Application Performance Monitoring What s All the

More information

Solution Brief TrueSight App Visibility Manager

Solution Brief TrueSight App Visibility Manager Solution Brief TrueSight App Visibility Manager Go beyond mere monitoring. Table of Contents 1 EXECUTIVE SUMMARY 1 IT LANDSCAPE TRENDS AFFECTING APPLICATION PERFORMANCE 1 THE MOBILE CONSUMER MINDSET DRIVES

More information

Riverbed SteelCentral. Product Family Brochure

Riverbed SteelCentral. Product Family Brochure Riverbed SteelCentral Product Family Brochure Application performance from the perspective that matters most: Yours Applications are now the center of the business world. We rely on them to reach customers,

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

Riverbed SteelCentral. Product Family Brochure

Riverbed SteelCentral. Product Family Brochure Riverbed SteelCentral Product Family Brochure Application performance from the perspective that matters most: Yours Applications are now the center of the business world. We rely on them to reach customers,

More information

Continuously Improve Mobile App Quality: IBM Mobile Quality Assurance

Continuously Improve Mobile App Quality: IBM Mobile Quality Assurance Continuously Improve Mobile App Quality: IBM Mobile Quality Assurance Khurram Nizami (knizami@us.ibm.com) 1 #IBMMobile 2013 IBM Corporation 2 #IBMMobile 2013 IBM Corporation 1 4 in 3 2014 Forrester Research,

More information

Mobile Experience Benchmark. Crittercism

Mobile Experience Benchmark. Crittercism Crittercism 2 Key Takeaways Mobile App Complexity App Responsiveness App Uptime (Crash) Mobile app performance is challenging with over 100M permutations of variables to manage. To be competitive, your

More information

BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization

BMC Service Assurance. Proactive Availability and Performance Management Capacity Optimization BMC Service Assurance Proactive Availability and Performance Management Capacity Optimization BSM enables cross-it workflow Proactive Operations Initiatives Incident Management Proactive Operations REQUEST

More information

VMware Virtualization and Cloud Management Overview. 2010 VMware Inc. All rights reserved

VMware Virtualization and Cloud Management Overview. 2010 VMware Inc. All rights reserved VMware Virtualization and Cloud Management Overview 2010 VMware Inc. All rights reserved Automating Operations Management Why? What? How? Why is Operations Management different in the virtual world? What

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

White Paper: Assessing Performance & Response Time Requirements

White Paper: Assessing Performance & Response Time Requirements White Paper: Assessing Performance & Response Time Requirements Mark Houghtlin IBM Cloud Advisory Services & Application Performance Optimization Consulting Practice Agenda Workload Transformation Analysis

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

Top 5 mobile APM myths

Top 5 mobile APM myths An AppDynamics Business White Paper Top 5 mobile APM myths Mobile is now regarded as the most explosive source of revenue growth, employee productivity improvement, and customer engagement. GigaOm research

More information

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud

VALUE PROPOSITION FOR SERVICE PROVIDERS. Helping Service Providers accelerate adoption of the cloud VALUE PROPOSITION FOR SERVICE PROVIDERS Helping Service Providers accelerate adoption of the cloud Partnership with Service Providers Enabling Your Cloud Services in Complex Environments Today s challenge

More information

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency

Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency WHITE PAPER SERVICES Brocade Network Monitoring Service (NMS) Helps Maximize Network Uptime and Efficiency Brocade monitoring service delivers business intelligence to help IT organizations meet SLAs,

More information

Applying ITIL v3 Best Practices

Applying ITIL v3 Best Practices white paper Applying ITIL v3 Best Practices to improve IT processes Rocket bluezone.rocketsoftware.com Applying ITIL v. 3 Best Practices to Improve IT Processes A White Paper by Rocket Software Version

More information

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7.

The Value of Measuring End-User Experience from a Global Point of Presence. Web Application Monitoring Service. www.site24x7.com. www.site24x7. Web Application Monitoring Service The Value of Measuring End-User Experience from a Global Point of Presence White Paper from www.site24x7.com Web: Email: support@site24x7.com Table of Contents 1. Introduction

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

Securing Office 365 with MobileIron

Securing Office 365 with MobileIron Securing Office 365 with MobileIron Introduction Office 365 is Microsoft s cloud-based productivity suite. It includes online versions of Microsoft s most popular solutions, like Exchange and SharePoint,

More information

Empowering intelligent utility networks with visibility and control

Empowering intelligent utility networks with visibility and control IBM Software Energy and Utilities Thought Leadership White Paper Empowering intelligent utility networks with visibility and control IBM Intelligent Metering Network Management software solution 2 Empowering

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST

INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST JOB DESCRIPTION MICHIGAN CIVIL SERVICE COMMISSION JOB SPECIFICATION INFORMATION TECHNOLOGY INFRASTRUCTURE ANALYST Employees in this job function as information technology (IT) professionals serving as

More information

Superior Web Application Performance in the Cloud

Superior Web Application Performance in the Cloud SOLUTION WHITE PAPER Superior Web Application Performance in the Cloud Ensuring consistent service levels for users CONTENTS INTRODUCTION....................................................... 1 THE USER

More information

Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud. Ensuring Optimal Performance and Quality Web Experiences

Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud. Ensuring Optimal Performance and Quality Web Experiences Site24x7: Powerful, Agile, Cost-Effective IT Management from the Cloud Ensuring Optimal Performance and Quality Web Experiences Must-know facts about Site24x7: We bring expertise gained from ManageEngine

More information

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence S o l u t i o n O v e r v i e w > Optimising Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance

More information

Grow Your Business with Confidence

Grow Your Business with Confidence Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you

More information

Splunk Enterprise Log Management Role Supporting the ISO 27002 Framework EXECUTIVE BRIEF

Splunk Enterprise Log Management Role Supporting the ISO 27002 Framework EXECUTIVE BRIEF Splunk Enterprise Log Management Role Supporting the ISO 27002 Framework EXECUTIVE BRIEF Businesses around the world have adopted the information security standard ISO 27002 as part of their overall risk

More information

Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015

Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015 Benefits of Deploying VirtualWisdom with HP Converged Infrastructure March, 2015 Version 1 Introduction: Yesterday was Silos, Today is integrated! Business needs today can't be met with yesterday's IT.

More information

Traffic Visibility Fabric for Revenue and Differentiation in the Cloud Provider Market // White Paper

Traffic Visibility Fabric for Revenue and Differentiation in the Cloud Provider Market // White Paper Traffic Visibility Fabric for Revenue and Differentiation in the Cloud Market Cloud provider landscape and challenge As a Cloud Service (CSP) there are many services that you can offer. Based on your core

More information

The top 10 misconceptions about performance and availability monitoring

The top 10 misconceptions about performance and availability monitoring The top 10 misconceptions about performance and availability monitoring Table of contents Introduction................................................................ 3 The top 10 misconceptions about

More information

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds

Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds Whitepaper Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds INTRODUCTION The hybrid cloud model combining public cloud services with private (on-premises) resources is immensely

More information

Service Portfolio Management PinkVERIFY

Service Portfolio Management PinkVERIFY -11-G-001 General Criteria Does the tool use ITIL 2011 Edition process terms and align to ITIL 2011 Edition workflows and process integrations? -11-G-002 Does the tool have security controls in place to

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper A, version 5.1 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

The ITIL Foundation Examination Sample Paper A, version 5.1

The ITIL Foundation Examination Sample Paper A, version 5.1 The ITIL Foundation Examination Sample Paper A, version 51 Multiple Choice Instructions 1 All 40 questions should be attempted 2 All answers are to be marked on the answer grid provided 3 You have 60 minutes

More information

RAN Sharing Solutions

RAN Sharing Solutions White paper RAN Sharing Solutions Network Performance Monitoring Introduction 5 3 6 Radio Access Network (RAN) sharing is an increasingly popular method used by carriers to cost-effectively increase their

More information

Modern IT Operations Management. Why a New Approach is Required, and How Boundary Delivers

Modern IT Operations Management. Why a New Approach is Required, and How Boundary Delivers Modern IT Operations Management Why a New Approach is Required, and How Boundary Delivers TABLE OF CONTENTS EXECUTIVE SUMMARY 3 INTRODUCTION: CHANGING NATURE OF IT 3 WHY TRADITIONAL APPROACHES ARE FAILING

More information

Business Process. Automation. Automation. David Chernicoff Susan Perschke. sponsored by

Business Process. Automation. Automation. David Chernicoff Susan Perschke. sponsored by Business Process Automation Managing Cost in Your Automation Enterprise David Chernicoff Susan Perschke sponsored by i Contents Business Process Automation Managing Cost in Your Enterprise Chapter 4: BPA

More information

Altiris Client Management Suite

Altiris Client Management Suite Altiris Client Management Suite Agenda 1 What DO YOU Need Help With 2 What does Altiris have to Assist 3 What s New with CMS 7 4 Beyond Client Management Altiris Client Management Suite Leads the Way Symantec

More information

Why Alerts Suck and Monitoring Solutions need to become Smarter

Why Alerts Suck and Monitoring Solutions need to become Smarter An AppDynamics Business White Paper HOW MUCH REVENUE DOES IT GENERATE? Why Alerts Suck and Monitoring Solutions need to become Smarter I have yet to meet anyone in Dev or Ops who likes alerts. I ve also

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document

J U L Y 2 0 1 2. Title of Document. Here is the subtitle of the document J U L Y 2 0 1 2 Title of Document Here is the subtitle of the document Introduction to OpenText Protect Premier Anywhere Deploying and maintaining advanced Enterprise Information Management (EIM) solutions

More information

Best Practices for Web Application Load Testing

Best Practices for Web Application Load Testing Best Practices for Web Application Load Testing This paper presents load testing best practices based on 20 years of work with customers and partners. They will help you make a quick start on the road

More information

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions

More information

Logentries Insights: The State of Log Management & Analytics for AWS

Logentries Insights: The State of Log Management & Analytics for AWS Logentries Insights: The State of Log Management & Analytics for AWS Trevor Parsons Ph.D Co-founder & Chief Scientist Logentries 1 1. Introduction The Log Management industry was traditionally driven by

More information

VitalSuite Application Performance Management Software for Optimizing Wireless Data Services

VitalSuite Application Performance Management Software for Optimizing Wireless Data Services VitalSuite Application Performance Management Software for Optimizing Wireless Data Services Insure wireless service quality from the end-user perspective. Identify, diagnose and resolve performance issues

More information

Vulnerability Management

Vulnerability Management Vulnerability Management Buyer s Guide Buyer s Guide 01 Introduction 02 Key Components 03 Other Considerations About Rapid7 01 INTRODUCTION Exploiting weaknesses in browsers, operating systems and other

More information

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software

DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software DevOps - en inngang til den Digtale Transformasjon Rapidly Deliver Exceptional Software Pål Dragseth June 2015 Applications Are Changing the World of Business 84% Video US internet traffic by 2018 $142B

More information

Balancing Security and Speed: Developing Mobile Apps for Enterprise

Balancing Security and Speed: Developing Mobile Apps for Enterprise Balancing Security and Speed: Developing Mobile Apps for Enterprise Contents Executive Summary 3 The Realities of Developing Secure Enterprise Applications 3 How Data Leaves Mobile Devices 3 Partnering

More information

Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7

Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7 Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7 CA Technologies is announcing the General Availability (GA) of CA Application Performance Management (CA APM) 9.7

More information

Using WebLOAD to Monitor Your Production Environment

Using WebLOAD to Monitor Your Production Environment Using WebLOAD to Monitor Your Production Environment Your pre launch performance test scripts can be reused for post launch monitoring to verify application performance. This reuse can save time, money

More information

Symantec ServiceDesk 7.1

Symantec ServiceDesk 7.1 Information Technology Infrastructure Library support and process automation puts the service back in service desk Data Sheet: Endpoint Management Overview IT departments are coming under pressure to do

More information

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity

AssetCenter 4.4. Total Asset Visibility and Control. Control Costs. Ensure Compliance. Reduce Complexity AssetCenter 4.4 Total Asset Visibility and Control Control Costs Ensure Compliance Reduce Complexity Peregrine AssetCenter Compliance requirements. Complex infrastructure. Exploding demand. Tighter budgets.

More information

Reimagining Telecommunications in the digital age. Martin Farinha

Reimagining Telecommunications in the digital age. Martin Farinha Reimagining Telecommunications in the digital age Martin Farinha We re reimagining Microsoft + The mobile-first, cloud-first enterprise Our Microsoft technology environment >1 million devices hit the Microsoft

More information

HP Business Service Management 9.2 and

HP Business Service Management 9.2 and HP Business Service Management 9.2 and Operations Analytics Mark Pinskey Product Marketing Network Management 2011Hewlett-Packard 2013 Development.The information Company, contained L.P. herein is subject

More information

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC

solution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network

More information

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management

EOH Cloud Mobile Device Management. EOH Cloud Services - EOH Cloud Mobile Device Management EOH Cloud EOH Cloud Services - EOH Cloud Page 1 EOH Mobile Device Management Manage a fleet of diverse mobile devices, support new secure mobile workflows and effectively distribute apps. The evolving

More information

E-Guide. Sponsored By:

E-Guide. Sponsored By: Security and WAN optimization: Getting the best of both worlds E-Guide As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are

More information

Supporting and Extending the IT Infrastructure Library (ITIL)

Supporting and Extending the IT Infrastructure Library (ITIL) Supporting and Extending the IT Infrastructure Library (ITIL) White Paper May 6, 2004 2004 Altiris Inc. All rights reserved. ABOUT SYMANTEC Copyright 2008 Symantec Corporation. All rights reserved. Symantec,

More information

The Pulse of Mobile Enterprise Applications. Empowering Employees and Enhancing Customer Engagement

The Pulse of Mobile Enterprise Applications. Empowering Employees and Enhancing Customer Engagement The Pulse of Mobile Enterprise Applications Empowering Employees and Enhancing Customer Engagement The mobile enterprise applications market is on a growth trajectory. Our focus today? WAN-based solutions

More information

June 19, 2013. Defining Mobile APM. 2013 Crittercism, Inc.

June 19, 2013. Defining Mobile APM. 2013 Crittercism, Inc. June 19, 2013 Defining Mobile APM 1 Defining Mobile APM: Ensuring Superior Mobile App Performance to Build Business Advantage Mobile apps transform daily life The explosion of mobile devices, the advance

More information

The ITIL Foundation Examination

The ITIL Foundation Examination The ITIL Foundation Examination Sample Paper A, version 4.2 Multiple Choice Instructions 1. All 40 questions should be attempted. 2. All answers are to be marked on the answer grid provided. 3. You have

More information

Business Service Management

Business Service Management Business Service Management» Solutions and services overview HIGH-QUALITY SOLUTIONS »H ow to plug service visibility gaps Using service visibility to make smart decisions Application quality assurance

More information

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL).

Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). ITIL-aligned solutions White paper Use product solutions from IBM Tivoli software to align with the best practices of the Information Technology Infrastructure Library (ITIL). January 2005 2 Contents 2

More information

Managed Services Technology Stack

Managed Services Technology Stack Managed Services Technology Stack By George Humphrey, Senior Director, Research, Managed Services, TSIA TECHNOLOGY INSIGHT 1 MANAGED SERVICES TSIA-TI-14-031 December 15, 2014 The Managed Services Technology

More information

MITEL. Enterprise Management Solutions

MITEL. Enterprise Management Solutions MITEL Enterprise Management Solutions Results-driven Enterprise Wide Management Solutions As business requirements evolve, today s intelligent IP-voice networks are responding by delivering more targeted

More information

Proactive Performance Management for Enterprise Databases

Proactive Performance Management for Enterprise Databases Proactive Performance Management for Enterprise Databases Abstract DBAs today need to do more than react to performance issues; they must be proactive in their database management activities. Proactive

More information

HP Business Availability Center software. Improving IT operational efficiency and customer satisfaction

HP Business Availability Center software. Improving IT operational efficiency and customer satisfaction HP Business Availability Center software Improving IT operational efficiency and customer satisfaction Today, IT organizations are under growing pressure to reduce downtime and improve the quality of user

More information

Leveraging ITIL to Manage Your Virtual Environment. Laurent Mandorla, Manager Fredrik Hallgårde, Consultant BearingPoint, Inc.

Leveraging ITIL to Manage Your Virtual Environment. Laurent Mandorla, Manager Fredrik Hallgårde, Consultant BearingPoint, Inc. Leveraging ITIL to Manage Your Virtual Environment Laurent Mandorla, Manager Fredrik Hallgårde, Consultant BearingPoint, Inc. Agenda Introduction VMware: Great promises, but some significant challenges

More information

Implementing and Managing Microsoft Desktop Virtualization 10324 en

Implementing and Managing Microsoft Desktop Virtualization 10324 en Implementing and Managing Microsoft Desktop Virtualization 10324 en Course Outline Module 1: Overview of Desktop Virtualization Scenarios Many organizations are exploring the use of virtualization to optimize

More information

How to Turn Your Network into a Strategic Business Asset with Purview EBOOK

How to Turn Your Network into a Strategic Business Asset with Purview EBOOK How to Turn Your Network into a Strategic Business Asset with Purview EBOOK EBOOK TABLE OF CONTENTS Chapter 1: What is Purview and How Can It Be Used? 2 Chapter 2: Using Purview for Business Analytics

More information

CA Service Accounting

CA Service Accounting SOLUTION BRIEF: CA SERVICE ACCOUNTING CA Service Accounting CA Service Accounting is an IT financial management system that provides you with the financial transparency and analysis needed to effectively

More information

Enterprise Asset Performance Management

Enterprise Asset Performance Management Application Solution Enterprise Asset Performance Management for Power Utilities Using the comprehensive Enterprise Asset Performance Management solution offered by Schneider Electric, power utilities

More information