Faculty Library and User Services Information

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1 Faculty Library and User Services Information Library Information... 1 User Services Information... 2 Contacting the Right Help Desk... 5 Guide to Computer Accounts and ID Numbers... 5 Official SUNYIT Communications... 6 Web Resources with SITNet Authentication... 6 Updated versions are posted on the website at Library Information Welcome! The staff and faculty at the Cayan Library would be happy to assist you with your research needs and with making your teaching experience at SUNY Poly a successful one. Faculty Services You can find helpful information about Cayan Library and its services at our webpage at: https://sunypoly.edu/library. Research Help Contact the Reference Desk at If you have a student who needs help finding reliable, suitable sources for papers and projects; or if you need assistance with searching or research in general, feel free to contact a reference librarian. Library Instruction Sessions Contact a librarian at One of our librarians will tailor a session to your students needs. All we need from you is a copy of your syllabus and your assignment(s). The session can be held in our second- floor library classroom or in yours. Library instruction is also available for online courses. Reserves Contact K. Cieslak at or We can place our material (book, DVD, VHS tape) or your personal material on Reserve in the library. You can choose to have it circulate for 2 hours, 1 day, 2 days, or one week. Please print, complete and sign a form that can be found at: Research Resources Cayan Library offers over 50 academic research databases, as well as ebooks, books, and other subscriptions to support teaching and research. Visit our databases page to see what we currently offer: https://sunypoly.edu/library/resources/databases/. The SUNY Poly Discovery Service (available on our homepage: https://sunypoly.edu/library) will search through all the resources that SUNY Poly owns or subscribes to. Interlibrary Loan Contact us at If we don t have something you need for your research, we can obtain it from another library. You can order, check the status, and renew online at:

2 Articles will be sent to you via e- mail. Articles typically take 1-2 days, and books typically will take 3-5 days. AskUs 24/7 Virtual reference help any time that you or your students need it at: APA/MLA Citation Styles The library has a copy of the latest edition of the manuals in our Reference collection and another on Reserve at the Circulation Desk. We have handouts and guides available on the Cayan Library webpage under Research Guides that include basic information on these styles. Ask A Librarian Find all the ways that a librarian can help you at our Ask A Librarian webpage. Circulation Faculty members can circulate up to a total of 30 items for a semester. Exceptions include DVDs that circulate for 4 days and AV material that circulates for 2 days. Hours Please visit https://www.sunypoly.edu/library for the current hours. Hours vary during the breaks and exams. During the regular semester, we re generally open 7 days a week. Suggest A Book If you feel that the library should purchase items, please contact R. Foster at or There is also a form available on the library s webpage at: https://www.sunyit.edu/apps/form/?resource=lib_suggest_a_book. If you re teaching a new class or would like us to review a course topic to determine what resources are available or could be purchased to support your teaching, please contact Shannon Pritting Textbooks The library does not generally purchase copies of textbooks, but we are happy to put copies of the text provided by faculty on reserve. User Services Information User Services provides support for campus computers, network resources, and computer accounts. The staff offices and the Help Desk service counter are located in Cayan Library. IT Help Desk Phone: E- mail: Web system: (login with SITNet ID) SUNYIT E- mail SUNY Poly e- mail is the official electronic communication channel for the college. Students are required to SUNY Poly e- mail for college related communications with offices, staff and faculty. Refer to Official SUNY Poly Communications for more information. Computer Labs Open computer labs (both Windows and Macintosh) are available for students to use. Some departments have their own specialized computer labs as well. Please contact your department chair of program coordinator to find out more about departmental labs. Classroom labs are also available. If you need to have your class in a computer classroom and have not been scheduled in one, please contact the Registrar s office. Classroom Instructor Stations Most classrooms on campus have an instructor station and projector. Many also have multimedia capability to enable you to connect your laptop to the presentation system as well as via a standard VGA and mini- stereo plug for your particular laptop. 2

3 Connections instructions are provided in each room. Before classes begin, you are encouraged to visit your classroom and try out the equipment to make sure you have everything you need. Online Collaboration Tools Collaborate provides a comprehensive online learning and collaboration platform designed specifically for education. If you are interested in using this tool, contact the IT Help Desk. ANGEL Learning Management System Blackboard Learn replaced ANGEL for courses and groups (organizations) at the end of the spring 2015 semester. ANGEL is available for students finishing coursework from spring 2015 incomplete and IP grades until October 22, 2015; and to instructors for grading coursework from incomplete and IP grades, for migrating content from ANGEL courses and groups through October 31, Request migration shells for ANGEL courses and groups via IT Support request (helpdesk.sunyit.edu). Blackboard Learning Management System The Open SUNY Network operates and manages the Blackboard LMS system used for SUNY Poly courses. Campus specific operations are managed and supported by the Registrar s office and ITS departments. Things Instructors Need to Know about Blackboard Courses All courses on the schedule receive a Blackboard course. All online and hybrid courses use Blackboard, but not all traditional courses do. Course naming conventions Individual semester courses: TERM YYYY: SubjCrs- Sec Course Title e.g. Fall 2015: ACC386-35W Intermediate Accountng II Cross- listed (merged roster) courses: TERM YYYY: SubjCrse- Sec_SubjCrse- Sec e.g. Fall 2015: CTC222-01_MTC Banner- Blackboard processing - Blackboard is updated twice daily from Banner in the 12 pm and 5 pm time frame. New aspects of Banner- Blackboard processing and management include instructor changes, merged roster courses and requests to add course participant. All result in a change for faculty in how courses are prepped for the semester and how requests for merged roster courses and for adding a participant to a course are requested. Instructor changes Course instructor changes are automatically updated in the LMS (i.e. Blackboard). Instructors are urged to use development shells to get their course ready for the semester instead of doing so in the actual semester course. The content can be copied into the semester course. Development courses can be reused for subsequent semesters or new development shells can be requested at any time with an IT Support ticket (helpdesk.sunyit.edu). Merged roster courses All requests for merged roster courses will be handled by the Registrar s office via the Blackboard Section Consolidation Request. In future, the request form can be found at under the Faculty Forms section. Course management - Instructors need to enable Statistics tracking to monitor course activity and to capture the last date of attendance. Instructors need to back up their courses regularly during the development phases and while the course is running, and export and archive the course when the semester is finished. Student access to courses Early student access to online and hybrid courses has been discontinued. Student access begins on the first day of the Part of Term and ends 30 days after the course ends. Communications with students prior to the official start date can be achieved via . (Instructions to e- mail students) 3

4 Instructors now have the ability to extend student access to their within the Blackboard course. (Instructions to extend course access). Additional Blackboard Information and Resources Visit https://sunypoly.edu/instructional- technology/ for additional information and resources for Blackboard, the migration and other instructional technologies. Two self- paced courses are available for faculty for self- enrollment (instructions): Introduction to Blackboard Learn, and Intermediate Blackboard Learn Information for students about Blackboard is at https://sunypoly.edu/online/blackboard. Student questions about the migration to Bb is posted on that page. Instructional Technology Services https://sunypoly.edu/instructional- technology/ The instructional technologist works with faculty to integrate technology into the classroom - - both actual and virtual/online - - that will enhance student learning and make classes more dynamic. You are welcome to stop his office, or e- mail him or submit a service request at Kevin Volo, , L146 Cayan Library, Services available include: Partner with faculty in how to they can use technology to enhance student learning. Support online and hybrid courses through the use of the course management system (Blackboard), development of audio- visual learning objects, and exploring new technologies. Coordinate training efforts for faculty and students in the use of technology. Manage and support the institution's online synchronous learning environment (Collaborate). Develop tutorials and other training materials. As requested by faculty, assist in assessing effectiveness of course materials for online and hybrid classes. Coordinate and deliver faculty training and development events with User Services, Open SUNY Education and the SUNY Center for Professional Development (SUNY CPE). Details about scheduled events are sent to faculty via SUN Poly e- mail. Faculty Workshops Throughout the semester we will be offering several workshops that cover a variety of topics, from how to use social media in the classroom to course development. We will also be offering several classes that cover the mechanics of using Blackboard. The schedule of workshops run by Open SUNY Education and SUNY CPE that faculty can sign up for will be posted. You can find the schedule of classes in several places. They are: Workshop Registration https://sunypoly.edu/apps/blogs/instructional- technology/event- registration/ Technologist Blog https://sunypoly.edu/instructional- technology/ The technologist blog is updated weekly, and contains tutorials on Blackboard, Collaborate, other new and existing educational technologies, as well as fun videos and articles. On the blog you can also find interesting ideas on how to integrate social media into your class. 4

5 Contact For What Contacting the Right Help Desk IT Help Desk SITNet ID, SUNY Poly E- mail, Banner, Blogs, Citrix, Classroom computer consoles, computer labs, campus network connections including wireless and Residential Network (ResNet), campus telephone connections, discounts for students, faculty and staff on hardware and software. Located on the Utica Site in Cayan Library. Open SUNY Help Desk (formerly SLN Helpdesk) Blackboard Learn, Collaborate and ANGEL. Open SUNY, formerly the SUNY Learning Network (SLN), operates the Blackboard and ANGEL systems used for SUNY Poly courses. Always use your SUNY Poly e- mail address when ing and submitting a Footprints ticket to identify yourself with SUNY Poly. Links to the Open SUNY Help Desk are available within Blackboard courses. Phone (315) Website Online ticket helpdesk.sunyit.edu Hours Hours subject to change. 1 (800) , option 1 (toll free in US) (518) (direct) us/current- students/ Online (Footprints) ticket Mon- Thurs 8 AM - 9 PM, Fri 8 AM- 5 PM Sat 10 AM - 5 PM, Sun 1 PM - 9 PM Eastern Standard Time Hours are curtailed for some federal holidays. Guide to Computer Accounts and ID Numbers SUNY Poly members are assigned several unique numbers and IDs that are used for different purposes. This guide provides information about each of them. Identifier What It Looks Like How To Find Yours How It Is Used University Number 9 alphanumeric character string that begins with a capital letter, usually U, followed 8 digits. (e.g. U ) It is displayed in the upper right corner in Banner. Contact your department secretary for the number. It is your primary identification in Banner used to locate your records. SITNet ID The letters are lowercase (e.g. brownab99, not BROWNAB99) Banner's Personal Information menu has an option to "Display SITNet ID" It is used to login to SUNY Poly's computer and network resources. ISO Number 16 digit number beginning with Printed on SUNY Poly ID Card. Door access to on- campus facilities, Dining Hall, Vending Machines (contact College Association for more information) 5

6 Official SUNYIT Communications Official notifications from the college and service providers are sent to students, faculty and staff by the following methods: SUNY Poly E- mail SUNY Poly e- mail is used for official communications with students, faculty and staff for business that is specific to you as well as broadcast announcements about changes in hours and services, cancellations and other official notifications. It is not trapped by SPAM filters, is supported by the IT Help Desk, and is accessed from the SUNY Poly website and Check it often and use it to send all college related e- mails. Postal Mail Some confidential communications like refund checks and employment correspondence are sent through the US postal service. Your mailing address in Banner is used to contact you by postal service. Make sure you keep it up- to- date in Banner. The link to update it is under the "Personal Information" menu. Phone - Please keep your phone numbers in Banner up- to- date as they are also used to contact you. Announcements - Announcements are used to inform you about events, workshops, training and other topics of interest. They are accessible on the SUNY Poly website. Web Resources with SITNet ID Authentication Name Description Login page or URL Blackboard Learning management system used for courses. sunypoly.open.suny.edu Banner SIS for course registration, class schedules, rosters, grades, contact information, etc. (315) (Registrar s Office) banner.sunyit.edu Citrix Library Resources IT Support ticket SUNY Poly E- mail System with software applications that can be run over the Internet. Requires installation of a small program on your computer. Off- campus users need to login to use the library s journal databases and online resources. Online ticket system used by the campus ITS Helpdesk. SUNY Poly e- mail system used for official electronic communications. citrix.sunyit.edu helpdesk.sunyit.edu .sunyit.edu 6

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