Maindec Computer Solutions Ltd. Service Definition for Infrastructure as a Service. Prepared by Mark Butcher
|
|
- Cameron Paul
- 8 years ago
- Views:
Transcription
1 Maindec Computer Solutions Ltd Definition for Infrastructure as a Prepared by Mark Butcher
2 1. Infrastructure as a Overview 1.1 What is it? Delivering an IT service that can adapt to business needs without significant capital investment is a constant challenge. In addition most organisations struggle to have the right skills and resources available to deliver a 24x7 service. Constantly having to invest in enterprise server, network and storage hardware/software assets and refresh them on a regular basis is no longer efficient for mid-market organisations. Investing in the datacentre environment required to house these assets is not core to most organisations. Maindec Computer Solutions Ltd s Infrastructure as a solves these problems. Pay monthly for hosted server, network and storage services according to usage freeing up capital budget and delivering service levels that exceed service requirements leaving your IT team free from operational tasks to focus on business development projects. 1.2 How it works Maindec Computer Solutions Ltd s Infrastructure as a Platform is made up two key products:- Utility Server A managed server platform that can provide dedicated or shared server resources according to customer requirements Options to re-use a customer s Microsoft licensing (dedicated servers only) or for Maindec Computer Solutions Ltd to provide SPLA licensing (shared or dedicated servers) Options for load balancing using Citrix NetScaler VPX An SLA for OS availability Built on Cisco and VMware enterprise technology Utility Storage A managed, securely shared storage platform that provides classes of storage according to performance and data protection requirements Page 2 of 9
3 An SLA for storage availability Built on NetApp enterprise class clustered storage platforms Includes the use of all NetApp software (array and host side) Each customer gets a secure virtual datacentre, created using the multi-tenant capabilities of the technology stack provide by combining VMware, Cisco and NetApp technologies. Virtual or physical servers are provisioned using standard templates, VLANS are created to ensure all network traffic remains secure and virtual partitions are used on the storage platform to ensure that logical separation exists for each customer s data. 1.3 Constraints Data Extraction/Removal Maindec Computer Solutions Ltd will provide a Transfer Plan (STP) after the Commencement Date that will define the process for exiting the service. As part of the STP Maindec Computer Solutions Ltd will commit to the following:- Storing all virtual machine images in a standard VMware vsphere 4/5 format Storage all data in an iscsi LUN Returning all customer generated data in the above formats in a process to be agreed with the customer A price for delivering the STP to be agreed with each customer Destruction of all customer data once the STP has been completed in accordance with the relevant IL status Data storage and processing locations Maindec Computer Solutions Ltd will provide a logically separate locale for each environment in accordance with the relevant IL status Deployment Models Maindec Computer Solutions Ltd can offer IaaS in Public, Private and Hybrid cloud models. There is also an option for an on-premise version but costs for this vary depending on configuration Elastic Resources Maindec Computer Solutions Ltd provides Elastic Resources to all customers to request expansion up and down in accordance with requirements Guaranteed Resources Maindec Computer Solutions Ltd offers a resource pool model for each customer that provides guaranteed vram and CPU resources up to the size of the resource pool purchased Persistence of Storage Maindec Computer Solutions Ltd will provide the following types of storage for each service:- Persistent storage using high performance enterprise storage for virtual machine images (OS only) with snapshot functionality for creating instant backups Non persistent storage using high performance and low performance enterprise storage for data with snapshot functionality for creating instant backups Page 3 of 9
4 1.3.7 Provisioning Maindec Computer Solutions Ltd will provide rapid provisioning and de-provisioning for all G-Cloud services. This will include providing self-service capabilities for the ordering and provisioning/deprovisioning and cancelling of G-Cloud services Utilisation Monitoring/Reporting Maindec Computer Solutions Ltd will provide monitoring of all services provide with both a consumer and Crown level view. This will include real-time reporting of usage as well as trending and SLA reports Provisioning Maindec Computer Solutions Ltd will ensure that all services are delivered from datacentres that are a minimum of TIA-9424 Tier 3. Each datacentre is self-certified and Maindec Computer Solutions Ltd can commit to providing visibility of the process plus compliance with the EU Code of Conduct for datacentre operations Network Maindec Computer Solutions Ltd can offer services over both the public Internet and the Public Sector Network (PSN) and can provide full compliance with this strategy Use by other Suppliers Maindec Computer Solutions Ltd can confirm that its IaaS offering is available to purchase by organisations who intend to supply SaaS offers to the Government in both a public and private form Standard Configuration Maindec Computer Solutions Ltd offers the following standard configuration for IaaS:- Compute (Virtual Server) Type Value Units Notes Memory 1 GigaBytes 1GB of vram is the minimum unit. Each GB of vram is assigned MHz of CPU processing power Compute (Physical Server) Type Value Units Notes Processor GHz, 6 core CPU Each physical server has two 6 core CPUs Memory 12 GigaBytes A physical server is available with a minimum of 12GB of memory Storage Type Value Units Notes Persistent Storage 50 GigaBytes 50 GB of persistent storage is required for each virtual machine image. Snapshot backup functionality is built in A minimum of 1GB of non persistent storage Non persistent 1 GigaBytes can be purchased for data stores. Snapshot Storage backup functionality is built in Page 4 of 9
5 Page 5 of 9
6 2. Overview 2.1 What is it? Maindec Computer Solutions Ltd s is a cost-effective managed service that is designed to complement your existing IT team, allowing them to focus on business development projects rather than operational tasks. All services are designed and delivered using ITIL principles from Maindec Computer Solutions Ltd s 24x7 Network Operations Centre in Chesterfield. will be included in respect of all Infrastructure as a offers. The following sections describe the options available and the deliverables. 2.2 Classes and Packages The table below shows the available classes:- Class Silver Gold Platinum Coverage Business hours only 24x7 24x7 including DR facility The table below shows the available packages:- ITIL Component Monitor Maintain Incident/problem management Capacity management - Change management - Documentation maintenance Release management Operations management Reporting delivery management DR testing Page 6 of 9
7 3. Level Agreements This table summarises the Contractual SLAs for Infrastructure as a : Class Applies to SLA Credit Production Level 1 Production Level 2 Production Level 3 The Availability of the Recurring The Availability of the Recurring The Availability of the Recurring The following notes apply to these SLAs:- The Recurring will be Available for at least 99.95% of each month (i.e. will be unavailable for no more than 21 minutes, 54 seconds per month) The Recurring will be Available for at least 99.5% of each month (i.e. will be unavailable for no more than 3 hour 39 minutes per month) The Recurring will be Available for at least 99% of each month (i.e. will be unavailable for no more than 7 hours, 18 minutes per month) Up to 15% of the monthly charge for the Recurring as outlined below Up to 15% of the monthly charge for the Recurring as outlined below Up to 15% of the monthly charge for the Recurring as outlined below The SLA will be decided by Maindec Computer Solutions Ltd at the design stage based on the design, typically the following rules apply o Production Level 1 No single point of failure in the infrastructure For Utility Server Virtual applies to clustered virtual OS environments or multiple virtual OS environments with clustered network load balancers (I.E. the SLA is applied to the clustered/nlb solution as a whole and not individual components) o Production Level 2 No single point of failure in the infrastructure For Utility Server Virtual applies to single virtual OS environments For Utility Server Physical applies to clustered OS environments of more than 2 nodes o Production Level 3 For Utility Server ESX applies to the hypervisor for a single ESX node For Utility Server Physical applies to clustered OS environments of 2 nodes Availability is determined by the customers ability to access the operating system on the IaaS platform For single datacentre solutions, datacentre failure will be excluded from the SLA, for customers taking a dual datacentre solution the SLA applies to the entire solution The SLA will be measured monthly against a monthly target Credits will be reported on and paid quarterly Credits will be paid according to the table below:- Page 7 of 9
8 Full or part-hours the service falls below the SLA Up to 1 hour Between 1 and 3 hours Between 3 and 5 hours Over 5 hours Credit paid 5% of the Monthly Recurring Charges 7.5% of the Monthly Recurring Charges 10% of the Monthly Recurring Charges 15% of the Monthly Recurring Charges In addition the following target SLAs will also apply to the of the service:- Class Applies to SLA Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 A Priority 1 (P1) Incident A Priority 2 (P2) Incident A Priority 3 (P3) Incident A Standard Change Request A Normal Change Request An Emergency Change Request The following notes apply to these SLAs:- will respond within 30 minutes will respond within 1 hour will respond within 8 hours will initiate the change within 8 Working Hours will respond to the request within 8 Working Hours will initiate the change within 4 Working Hours Window 24x7 24x7 Mon Fri (08:00 18:00) Mon Fri (08:00 18:00) Mon Fri (08:00 18:00) 24x7 Credit 2 responses missed = 7.5% 3 responses missed = 10% 4+ responses missed = 15% 2 responses missed = 5% 3 responses missed = 7.5% 4+ responses missed = 10% N/A 2 CRs missed 5% 3 CRs missed 7.5% 4+ CRs missed 10% 2 CRs missed 5% 3 CRs missed 7.5% 4+ CRs missed 10% 2 CRs missed 7.5% 3 CRs missed 10% 4+ CRs missed 15% Consultant response for Levels 1 2 will be recorded in Maindec Computer Solutions Ltd s Desk application and reports made available to customers quarterly The SLA will be measured and reported on quarterly Page 8 of 9
9 4. On-Boarding Process Maindec Computer Solutions Ltd will conduct a formal contract Start-up Process based on a PRINCE 2 methodology, including the following steps: Stage Description Output / Documentation Project Start up The project team is assembled, all agreements and project collateral reviewed and internal resources allocated. - Project Initiation The project kick off is arranged and project documentation is prepared. Dates are booked for the subsequent processes. Project Initiation Document (PID) Operations Manual One or more Delivery/Project Initiation Statement of Work (SoW) Design and Workshops are arranged to plan (as appropriate) the Detailed Design detailed Design, Transition and Project Plan planning Operation. The parties agree the form of the Risks, Issues and Actions Log remaining project/service documentation. Migration Plan Acceptance Test Plan Implementation The SoW is executed according to the agreed Project Plan and the solution is implemented. Monitoring is deployed. - Testing The solution is tested in accordance with the Acceptance Test Plan. Acceptance documentation Commencement Subject to acceptance, delivery of the Recurring s commences. - During the Design workshops, Maindec Computer Solutions Ltd will work with the customer using the ITIL framework in combination with Maindec Computer Solutions Ltd s extensive knowledge of the technology in scope to create a service delivery model (from a template) that is specific to the needs of each customer. This process will prove vital for both Maindec Computer Solutions Ltd and the customer in understanding not only how the will function outside of business hours but also how Maindec Computer Solutions Ltd will integrate with the customer s service delivery during normal business hours. The result of this process is a Operation Manual that provides the detail of how the service will operate day to day. Maindec Computer Solutions Ltd uses ITIL processes through its service delivery organisation for both internal and customer facing activities to ensure consistent and cost-effective delivery. Page 9 of 9
Service Description for Hosted Server
Service Overview tolomy has created its Hosted Server environment using VMware ESXi which provides the foundation for building and managing a virtualised IT infrastructure. These market leading, production-proven
More informationHow To Get Atos Paas For Free
G-Cloud Pricing Atos PaaS Accredited Secure+ Contents 1. Introduction... 3 2. Pricing... 4 2.1 Standard Feature Pricing... 4 2.2 Atos PaaS Accredited Secure+ Virtual Machines... 4 2.3 Atos PaaS Accredited
More informationIBM G-Cloud Microsoft Windows Active Directory as a Service
IBM G-Cloud Microsoft Windows Active Directory as a Service Service Definition IBM G-Cloud Windows AD as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business
More informationFujitsu Private Cloud Customer Service Description
Fujitsu Private Cloud Customer Service Description Fujitsu Private Cloud forms part of Fujitsu Hybrid IT portfolio to address the full range of Customers requirements and business needs by providing agility
More informationG-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS
G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,
More informationMicrosoft Hyper-V chose a Primary Server Virtualization Platform
Roger Shupert, Integration Specialist } Lake Michigan College has been using Microsoft Hyper-V as it s primary server virtualization platform since 2008, in this presentation we will discuss the following;
More informationBACKUP AS A SERVICE - SERVICE DEFINITION
BACKUP AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco Ltd.
More informationDesktop as a Service Service Definition
Desktop as a Service Service Definition 2 Table of Contents Purpose of Document... 4 Desktops as a Service (DaaS) Service Description... 4 Technology... 5 Deliver Uncompromised End User Experience... 5
More informationVirtual Data Centre. Service Description. Version 3.1 (September 2013) Introduction
Virtual Data Centre Service Description Version 3.1 (September 2013) Introduction Claranet Cloud Virtual Data Centre Service Description - 2 This document is the copyright of Claranet Ltd ( Claranet )
More informationMaking a Smooth Transition to a Hybrid Cloud with Microsoft Cloud OS
Making a Smooth Transition to a Hybrid Cloud with Microsoft Cloud OS Transitioning from today s highly virtualized data center environments to a true cloud environment requires solutions that let companies
More informationREDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION
REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network
More informationCSC GOVCLOUD MULTI-TENANT IAAS
SERVICE DESCRIPTION CSC GOVCLOUD MULTI-TENANT IAAS Approved G-Cloud 5 Supplier PAN GOVERNMENT CLOUD PLATFORM CSC is pleased to introduce our GovCloud Service; a pan Government as-a-service Cloud platform,
More informationPlatform as a Service
Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation
More informationPricing Guide. Service Overview
Service Overview tolomy s G Cloud services are designed to give you the best possible degree of control and transparency over your costs. To maximise cost efficiency on offer to our customers a wide range
More informationCloud Optimize Your IT
Cloud Optimize Your IT Windows Server 2012 The information contained in this presentation relates to a pre-release product which may be substantially modified before it is commercially released. This pre-release
More informationATTACHMENT J WINDOWS PLATFORM
1 DESCRIPTION OF SERVICE 1.1 WINDOWS CAPACITY UNIT Provides processing capacity when dedicated server resources are required to support the associated Windows Managed Server service. Capacity Units are
More informationG-Cloud Service Definition
G-Cloud Service Definition 1 Contents 1 Contents ------------------------------------------------------------------------------------------------------------ 2 2 Introduction --------------------------------------------------------------------------------------------------------
More informationHosted Desktop as a Service
Hosted Desktop as a Service Contents 1 Introduction to Hosted Desktop Service...2 2 Service Definition...3 2.1 Functionality & Features... 3 2.2 Administration... 4 2.3 Access Methods... 4 2.4 Service
More informationWebFOCUS Cloud Express. The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions Ltd.
Service Definition The name of the Service is: WebFOCUS Cloud Express An overview of WebFOCUS Cloud Express The WebFOCUS Cloud Express service is delivered as a managed G-Cloud service by Amtex Solutions
More informationService Desk as a Service
Service Desk on Command A Steria Cloud Services Offering Service Name Service Desk on Command Service Desk as a Service Type of Service: IaaS PaaS SaaS Specialist Services Deployment Model: Public Private
More informationCloud Panel Draft Statement of Requirement
Cloud Panel Draft Statement of Requirement August 2014 Statement of Requirement This draft Statement of Requirement (SOR) has been created to provide Commonwealth Agencies, industry members and interested
More informationVirtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09
Virtual Hosting Service Definition SD021 V1.5 Issue Date 18 Sept 09 Service Overview Introduction Virtual Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation service
More information9/26/2011. What is Virtualization? What are the different types of virtualization.
CSE 501 Monday, September 26, 2011 Kevin Cleary kpcleary@buffalo.edu What is Virtualization? What are the different types of virtualization. Practical Uses Popular virtualization products Demo Question,
More informationIBM Virtual Server Services. A smarter way to support and grow your business
IBM Virtual Server Services A smarter way to support and grow your business 2 IBM Virtual Server Services Take control of IT complexity, cost and security Are you managing a complex server infrastructure?
More informationOpen Source Sales Force Automation (SFA) in the Cloud SaaS
Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi
More informationManaging the Real Cost of On-Demand Enterprise Cloud Services with Chargeback Models
Managing the Real Cost of On-Demand Enterprise Cloud Services with Chargeback Models A Guide to Cloud Computing Costs, Server Costs, Pricing Plans, and Chargeback Implementation and Systems Introduction
More informationVodafone Private Cloud
Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the
More informationG-Cloud 6 brightsolid Secure Cloud Servers. Service Definition Document
G-Cloud 6 brightsolid Service Definition Document December 2014 Contents 1 Introduction... 3 2 An overview of the G-Cloud Service... 3 3 Information assurance... 3 4 Backup and Disaster Recovery... 3 5
More informationG-Cloud V Services Pricing Document Accenture IaaS Services
G-Cloud V Services Pricing Document Accenture IaaS Services 1 Table of contents 1. Pricing... 3 2. Contacts... 4 2 1. Pricing Accenture IaaS services are charged on a pay per use model. Consumption of
More informationG-Cloud Service Definition. Atos Infrastructure as a Service (IL3) for Cloud IaaS
G-Cloud Service Definition Atos Infrastructure as a Service (IL3) for Cloud IaaS Atos Accredited Secure Cloud Infrastructure as a Service (IL3) Robust, secure, scalable Cloud computing and consumption-based
More informationSOLUTION WHITE PAPER. BMC Manages the Full Service Stack on Secure Multi-tenant Architecture
SOLUTION WHITE PAPER BMC Manages the Full Service Stack on Secure Multi-tenant Architecture Table of Contents Introduction................................................... 1 Secure Multi-tenancy Architecture...................................
More informationCloud Computing: The atmospheric jeopardy. Unique Approach Unique Solutions. Salmon Ltd 2014 Commercial in Confidence Page 1 of 5
Cloud Computing: The atmospheric jeopardy Unique Approach Unique Solutions Salmon Ltd 2014 Commercial in Confidence Page 1 of 5 Background Cloud computing has its place in company computing strategies,
More informationSimplified Private Cloud Management
BUSINESS PARTNER ClouTor Simplified Private Cloud Management ClouTor ON VSPEX by LOCUZ INTRODUCTION ClouTor on VSPEX for Enterprises provides an integrated software solution for extending your existing
More informationDeployment Options for Microsoft Hyper-V Server
CA ARCserve Replication and CA ARCserve High Availability r16 CA ARCserve Replication and CA ARCserve High Availability Deployment Options for Microsoft Hyper-V Server TYPICALLY, IT COST REDUCTION INITIATIVES
More informationDatasheet Fujitsu Cloud Infrastructure Management Software V1
Datasheet Fujitsu Cloud Infrastructure Management Software V1 Efficient infrastructure utilization, private cloud creation support, and reduced administration. Cloud Foundation for Iaas Fujitsu supports
More informationConsolidated Technology Services PRIVATE CLOUD SERVICE. March 2014
Consolidated Technology Services PRIVATE CLOUD SERVICE March 2014 Topics Service Strategy Features and Benefits Service Options Rates Deployment Strategy Next Steps 2 Private Cloud Service Strategy Transform
More informationCitrix XenApp Server Deployment on VMware ESX at a Large Multi-National Insurance Company
Citrix XenApp Server Deployment on VMware ESX at a Large Multi-National Insurance Company June 2010 TECHNICAL CASE STUDY Table of Contents Executive Summary...1 Customer Overview...1 Business Challenges...1
More informationInfrastructure as a Service IL0, IL2 and IL3 G-Cloud Lot1 IaaS
Infrastructure as a Service IL0, IL2 and IL3 G-Cloud Lot1 IaaS Account Director: Name Surname Contents Page: Introduction... 2 SCC Cloud Solutions... 2 Information Principles for the UK Public Sector...
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationCLOUD DESKTOP Service Definition
About Littlefish Established in Nottingham in 2003, Littlefish (UK) Ltd has an innovative, stable and successful history in Managed IT Services and has grown continuously over the last ten years. Through
More informationClouds. Microsoft Private Cloud- Making It Real
Clouds IT Microsoft Private Cloud- Making It Real Contents Copyright Information... 3 Built for the Future. Ready Now.... 4 A Private Cloud: Today s Datacenter... Optimized... 4 Why Microsoft?... 5 System
More informationThe future is in the management tools. Profoss 22/01/2008
The future is in the management tools Profoss 22/01/2008 Niko Nelissen Co founder & VP Business development Q layer Agenda Introduction Virtualization today Server & desktop virtualization Storage virtualization
More informationCloud Panel Service Evaluation Scenarios
Cloud Panel Service Evaluation Scenarios August 2014 Service Evaluation Scenarios The scenarios below are provided as a sample of how Finance may approach the evaluation of a particular service offered
More informationSecure Remote Backup (IL3) G-Cloud Lot3 IaaS
Secure Remote Backup (IL3) G-Cloud Lot3 IaaS Contents Service Definition... 3 An overview of the Remote Backup as a Service... 3 Key Service Attributes... 4 Information assurance... 5 Details of the level
More informationVirtual Data Centre Public Cloud Simplicity Private Cloud Security
Virtual Data Centre Public Cloud Simplicity Private Cloud Security www.interoute.com Interoute Virtual Data Centre Virtual Data Centre (VDC) is Interoute s Enterprise class Infrastructure as a Service
More informationSpecialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4
More informationBusiness Intelligence as a Service for the G-Cloud
Service Definition The name of the Service is: Business Intelligence as a Service An overview of Business Intelligence (BI) as a Service The BI service supports intelligent decisions by business users
More informationVirtualization. as a key enabler for Cloud OS vision. Vasily Malanin Datacenter Product Management Lead Microsoft APAC
Virtualization as a key enabler for Cloud OS vision Vasily Malanin Datacenter Product Management Lead Microsoft APAC Can I enable employees to work from anywhere? How can I evolve my business apps to
More informationExpert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.
Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients
More informationSolution Overview. Our Solution employs two tiers of storage aligning costs of storage with the changing value of data over time.
Service Solution Overview Online Backup per TB model Databarracks fully managed online backup solution uses the Asigra software to back up and protect both physical and virtual environments. Housed in
More informatione2e Managed Customer Private Cloud Infrastructure Service Definition Document
e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment
More informationCSC BizCloud VPE Service Offering Summary. CSC i
Table of Contents OVERVIEW... 1 BIZCLOUD VPE SOLUTION SUMMARY... 1 BIZCLOUD VPE INFRASTRUCTURE... 1 Hardware and Virtualization Layer... 2 Compute Components... 2 Storage 2 CSC SUPPORT FOR THE BIZCLOUD
More informationMPSTOR Technology Overview
MPSTOR Technology Overview Delivering operational efficiency to the datacenter through software defined storage enabling data centers generate new higher margin revenue streams via a single programmable
More informationVocera Voice 4.3 and 4.4 Server Sizing Matrix
Vocera Voice 4.3 and 4.4 Server Sizing Matrix Vocera Server Recommended Configuration Guidelines Maximum Simultaneous Users 450 5,000 Sites Single Site or Multiple Sites Requires Multiple Sites Entities
More informationService Definition The following section provides a summary overview of the hosted Microsoft Exchange solution.
Microsoft Exchange Service Definition Service Description Hosted Exchange 2010 is a secure business-class email messaging and collaboration service designed to make it possible for you and your employees
More informationService Description Archive Storage in the Cloud
Service Description Archive Storage in the Cloud Product Overview Archive Storage in the Cloud enables an organisation to migrate their valuable but seldom used data to a cost efficient, reliable and secure
More informationvnebula Cloud. Made Easy. Introducing vnebula from Stream Networks. A simple, self-service cloud portal for our partner community.
vnebula Cloud. Made Easy. Introducing vnebula from Stream Networks. A simple, self-service cloud portal for our partner community. Keep it simple Our partners asked us for a cloud portal that was simple
More informationDISASTER RECOVERY AS A SERVICE - SERVICE DEFINITION
DISASTER RECOVERY AS A SERVICE - SERVICE DEFINITION Provided in response to the Government Procurement Service G- Cloud Services III Procurement Vehicle Invitation to Tender Reference RM1557/iii 2013 Novosco
More informationData center fo the future software defined DC
Data center fo the future software defined DC Giedrius Markevičius Prekybos vadovas Baltijos šalims 2011 VMware Inc. All rights reserved It took us 4 years to get to 1 million VMs, now we add 1 million
More informationCisco OverDrive Network Hypervisor 4.0
Data Sheet Cisco OverDrive Network Hypervisor 4.0 Cisco OverDrive Network Hypervisor is designed to help enable customers to organize their network resources into a flexible cloud infrastructure that integrates
More informationBosch Video Management System High Availability with Hyper-V
Bosch Video Management System High Availability with Hyper-V en Technical Service Note Bosch Video Management System Table of contents en 3 Table of contents 1 Introduction 4 1.1 General Requirements
More informationCloud Computing Alignment to Service Management (ITIL v3)
Cloud Computing Alignment to Service Management (ITIL v3) Written by: Amit Kumar Purpose : Educational Use Only Table of Contents What is Cloud Computing? What is Software as a Service? What is Infrastructure
More informationHow To Use Vsphere On Windows Server 2012 (Vsphere) Vsphervisor Vsphereserver Vspheer51 (Vse) Vse.Org (Vserve) Vspehere 5.1 (V
Jaan Feldmann Sergei Sokolov System Resource Host VM Cluster Windows Server 2008 R2 Hyper-V Windows Server 2012 Hyper-V Improvement Factor Logical Processors 64 320 5 Physical Memory 1TB 4TB 4 Virtual
More informationG-Cloud Services 6. Service Definition. Data Centre Storage and Services
G-Cloud Services 6 Service Definition Data Centre Storage and Services 1. Introduction to Neil Stevens Consulting Ltd As a specialist provider of public sector advice in relation to IM&T and business change
More informationInfrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup
Infrastructure as a Service (IaaS) Compute with Secure Storage and Secure Backup Contents 1 Introduction to Infrastructure as a Service...2 2 Service Definition...3 2.1 Compute... 3 2.2 Secure Storage...
More informationBecloud. IaaS in the channel. Mar ch 13
Becloud IaaS in the channel Mar ch 13 Becloud Part of the EBU Organisation Mission Statement: The BeCloud team will ensure one Cloud vision, roadmap & voice towards customers, partners and the technical
More informationCA ARCserve Replication and High Availability Deployment Options for Hyper-V
Solution Brief: CA ARCserve R16.5 Complexity ate my budget CA ARCserve Replication and High Availability Deployment Options for Hyper-V Adding value to your Hyper-V environment Overview Server virtualization
More informationColocation, Cloud and Managed Services
Colocation, Cloud and Managed About Node4 At Node4 our growing team of passionate individuals are dedicated to delivering the most effective application of technology to optimise business performance.
More informationVirtual Desktop Infrastructure Platform as a Service
www.steria.com/uk Virtual Desktop Infrastructure Platform as a Service creativity simplicity independence respect openness contents 1 Overview... 4 1.1 Benefits of Virtual Desktop Infrastructure... 5 2
More informationDocumentum Document Management in the Cloud Service Definition
Documentum Document Management in the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Documentum Document
More informationFusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1
Fusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1 1 DEFINITIONS AND INTERPRETATIONS 1.1. Words or phrases used with capital letters in this Service Schedule shall have the same meanings
More informationSpecialist Cloud Services Lot 4 Cloud EDRM Consultancy Services
Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...
More informationIBM Web Server as a Service
IBM Web Server as a Service Service Definition IBM G-Cloud Web Server as a Service 1 1. Summary 1.1 Service Description This offering is provided by IBM Global Business Services and provides a Web Server
More informationThe Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing
Your Platform of Choice The Cloud is Not Enough Why Hybrid Infrastructure is Shaping the Future of Cloud Computing Mark Cravotta EVP Sales and Service SingleHop LLC Talk About Confusing? Where do I start?
More informationCLOUD SERVICE SCHEDULE Newcastle
CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,
More informationCloudSure Managed IaaS
CloudSure Managed IaaS Contents Contents... 1 Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage... 4 Data Location and Integrity...
More informationApp App App App App App App App. VMware vcenter Suite. VMware vsphere 4. Availability Security Scalablity. vshield Zones VMSafe
CS CHEAT SHEET VMware vsphere 4 What is VMware vsphere 4? VMware vsphere 4 is the industry s first cloud operating system, which uses the power of virtualization to transform datacenters into dramatically
More informationVirtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10
Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation
More informationUnlimited Server 24/7/365 Support
Unlimited Server 24/7/365 Support Unlimited Server Support from System Architects covers your Windows servers, Linux servers and virtual machines. Your servers are monitored and managed 24 hours a day,
More informationCGI Commercial Cloud. G-Cloud Service Definition. Commercial in Confidence
CGI Commercial Cloud G-Cloud Service Definition 2014 CGI IT UK Limited All rights reserved December 2014 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded in 1976, CGI is a global IT and
More informationvcloud Virtual Private Cloud Fulfilling the promise of cloud computing A Resource Pool of Compute, Storage and a Host of Network Capabilities
vcloud Virtual Private Cloud A Resource Pool of Compute, Storage and a Host of Network Capabilities Fulfilling the promise of cloud computing FULFILLING THE PROMISE OF CLOUD COMPUTING Businesses are looking
More informationCloud-based Infrastructure and Application Support Service Definition
+44 (0) 20 3603 7830 hello@equalexperts.com www.equalexperts.com 30 Brock Street London, NW1 3FG Cloud-based Infrastructure and Application Support Service Definition Overview We provide 24/7 support to
More informationSTeP-IN SUMMIT 2013. June 18 21, 2013 at Bangalore, INDIA. Performance Testing of an IAAS Cloud Software (A CloudStack Use Case)
10 th International Conference on Software Testing June 18 21, 2013 at Bangalore, INDIA by Sowmya Krishnan, Senior Software QA Engineer, Citrix Copyright: STeP-IN Forum and Quality Solutions for Information
More informationRestricted Document. Pulsant Technical Specification
Pulsant Technical Specification Title Pulsant Government Virtual Server IL2 Department Cloud Services Contributors RR Classification Restricted Version 1.0 Overview Pulsant offer two products based on
More informationNET ACCESS VOICE PRIVATE CLOUD
Page 0 2015 SOLUTION BRIEF NET ACCESS VOICE PRIVATE CLOUD A Cloud and Connectivity Solution for Hosted Voice Applications NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of
More informationBackup to the Cloud Service Definition
Backup to the Cloud Service Definition Service Overview Working together with its Cloud Services Partner, Skyscape, SynApps Solutions (SynApps) has developed its Backup to the Cloud service to enable organisations
More informationUsing SUSE Cloud to Orchestrate Multiple Hypervisors and Storage at ADP
Using SUSE Cloud to Orchestrate Multiple Hypervisors and Storage at ADP Agenda ADP Cloud Vision and Requirements Introduction to SUSE Cloud Overview Whats New VMWare intergration HyperV intergration ADP
More informationTable of Contents. CSC CloudCompute Service Description Summary CSC 1
Table of Contents Overview... 2 CSC CloudCompute Infrastructure... 2 Virtual Environment... 2 Compute Capacity... 2 Networks... 3 CSC Cloud Store Overview... 3 Service Tier Choices... 3 CloudCompute Storage...
More informationRED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS: COMPETITIVE FEATURES
RED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS: COMPETITIVE FEATURES RED HAT ENTERPRISE VIRTUALIZATION FOR SERVERS Server virtualization offers tremendous benefits for enterprise IT organizations server
More informationCLOUD. MADE EASY. vnebula Portal
CLOUD. MADE EASY. vnebula Portal Introducing Stream s self service vnebula portal. A product for our Stream Partners. 1 Stream Networks vnebula Portal The design philosophy behind the vnebula portal At
More informationPRIVATE CLOUD. November 6, 2013 Kay Metsker & Dan Mercer
PRIVATE CLOUD November 6, 2013 Kay Metsker & Dan Mercer Agenda Deployment Milestones Service Strategy Service Benefits Feature Comparison Future Features Feature Set Matrix Consumption Models Financial
More informationSQL Server Virtualization 101. David Klee, Group Principal and Practice Lead. SQL PASS Virtualization VC, 2014.01.08
SQL Server Virtualization 101 David Klee, Group Principal and Practice Lead SQL PASS Virtualization VC, 2014.01.08 www.linchpinpeople.com 1 David Klee Group Principal and Practice Lead @kleegeek davidklee.net
More informationAmazon Relational Database Service (RDS)
Amazon Relational Database Service (RDS) G-Cloud Service 1 1.An overview of the G-Cloud Service Arcus Global are approved to sell to the UK Public Sector as official Amazon Web Services resellers. Amazon
More informationSolidFire SF3010 All-SSD storage system with Citrix CloudPlatform 3.0.5 Reference Architecture
SolidFire SF3010 All-SSD storage system with Citrix CloudPlatform 3.0.5 Reference Architecture 2 This reference architecture is a guideline for deploying Citrix CloudPlatform, powered by Apache CloudStack,
More informationDrupal Private Cloud Hosting
professional services for the web consultancy design development hosting training support G-Cloud Service Definition Drupal Private Cloud Hosting sales@codeenigma.com T: +44 (0)20 3588 1550 Code Enigma
More informationEnd-User Remote Support and Helpdesk Services
End-User Remote Support and Helpdesk Services A single contact point for support needs G-Cloud 5 Service Definition CONTENTS Overview of Service... 2 Contacting the Service Desk... 3 Management Reports...
More informationDEDICATED vs. CLOUD: Comparing dedicated and cloud infrastructure for high availability (HA) and non-high availability applications
DEDICATED vs. CLOUD: Comparing dedicated and cloud infrastructure for high availability (HA) and non-high availability applications Avi Freedman / Technical Advisor A white paper by TABLE OF CONTENTS Introduction
More informationAgilisys G-Cloud Service V
Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform
More informationFusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1
Fusion Service Schedule Virtual Data Centre ( VDC ) Version FUS-VDC-7.1 1 DEFINITIONS AND INTERPRETATIONS 1.1. Words or phrases used with capital letters in this Service Schedule shall have the same meanings
More information