Brochure Software Asset Management Essentials

Transcription

1 Brochure Software Asset Management Essentials

2 About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students during their spare time while studying for their degree. We have come a long way since then, and now you can find us in lots of different locations throughout the world. For our global clients that means consistent services wherever they re located, whether that s Sao Paulo, Shanghai or Stevenage. A defining moment in the story of Pink Elephant was our establishment of the UK operating company in 1991 to support our involvement and contribution to the development of UK Government s initiative: the IT Infrastructure Library. Not only did we contribute to the writing of the books, we developed and delivered the very first ITIL training courses, we were also first to develop services around the library notably the application of CMM for the assessment of processes, and the use of the Kotter model for Service Management change programmes. What do we do If we were to describe what Pink Elephant does in less than 100 words it would be: Pink Elephant are an independent continual service improvement and business transformation partner that delivers professional solutions that enable organisations to: better align their services to the business improve the effectiveness of their services reduce the total costs of ownership of their services reduce inherent risk of downtime increase the positive perception of IT by your customers In short, We want to work with you to make your organisation a better place. We have come a long way since those early ITIL days. Now the scope of our solutions cover the whole Service Lifecycle, from developing strategy and new organisation structures, Service Design, Service Transition and Service Operation through to Continual Service Improvement. And as well as ITIL we utilise, where appropriate, a number of frameworks and governance models: CobIT, Obashi, Lean IT, SFIA, Green IT, 6 Sigma and ISO standards.

3 Our Services include: Managed Services Service Desk and IT Support Services the window through which your customers build their perception of IT Services Consulting Services to help you transform your IT Services Education Services to help you build internal capability Resource as a Service providing the people you require to deliver and support your IT Servicese Pink Elephant is an international organisation with offices in United Kingdom, Netherlands, South Africa, America and Canada. Pink Elephant sites worldwide

4 Software Asset Management Essentials General information Service Management This qualification covers the Software Asset Management (SAM) processes as described in the IT Infrastructure Library (ITIL) Guide to Software Asset Management. The Course Why You Should Attend This Course This qualification covers the Software Asset Management (SAM) processes as described in the SAM module within the IT Infrastructure Library (ITIL). The qualification also covers the interdependencies between IT Service Management principles and SAM. Target group Business Process Owners Business Process Consultants Senior IT Managers IT Consultants IT Support Professionals IT Procurement/Procurement Professionals Knowledge Objective Describe the objectives and major activities required to implement SAM within an organisation Explain and use SAM techniques and processes Be aware of the support tools and techniques available for the implementation of SAM and be able to indicate how possible improvements can be made Manage software assets through the stages of their lifecycle Prepare and distribute SAM reports and plans throughout the organisation. Understand and explain the interdependencies between SAM and other IT and Service Management processes Make more efficient use of software licenses within an organisation and define, produce and analyse measurements and metrics Assist organisations to develop effective SAM processes in line with evolving SAM

5 standards Justify and sell the benefits of a SAM initiative. Understand the impact of software ownership, legal risks and non compliance. Certification BCS Certificate in Software Asset Management Essentials> Duration 3 days. Course days till

6 Software Asset Management Essentials Planning Generic course information Your instructor is a highly experienced senior member of Pink Elephant s consulting team. He or she has achieved the Service Manager designation the highest level in the Certification program. Further, he or she is certified to teach this course as defined by Pink Elephant s Certified Trainer Program. You can expect to learn from an individual with the industry s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant s vendor neutrality as well as many years of experience implementing IT management best practices in a variety of organizations worldwide. Exam requirements The SAM Essentials examination is a one-hour closed book, multiple-choice paper. Normally, the examination will be held on-site at the conclusion of the course, and successfully passing the exam leads to award of the BCS Certificate in Software Asset Management Essentials. Costs Registration fee:.,- Course fee: 721,- Study materials:.,- Exam fee: Included,- Packages All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT.

7 Pink Elephant Leading the way in IT Management Best Practices Pink Elephant EMEA Ltd Offices in: Middleburg House 9 Castle Street Reading Berkshire, United Kingdom For further information please contact: Pink Elephant United Kingdom Phone: + 44 (0) info.europe@pinkelephant.com Chicago Amsterdam Johannesburg Kuala Lumpur Mexico City Minneapolis Philadelphia Reading, UK San Francisco Sydney Toronto