Brochure Release, Control & Validation
|
|
- Rafe Eaton
- 8 years ago
- Views:
Transcription
1 Brochure Release, Control & Validation
2 About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students during their spare time while studying for their degree. We have come a long way since then, and now you can find us in lots of different locations throughout the world. For our global clients that means consistent services wherever they re located, whether that s Sao Paulo, Shanghai or Stevenage. A defining moment in the story of Pink Elephant was our establishment of the UK operating company in 1991 to support our involvement and contribution to the development of UK Government s initiative: the IT Infrastructure Library. Not only did we contribute to the writing of the books, we developed and delivered the very first ITIL training courses, we were also first to develop services around the library notably the application of CMM for the assessment of processes, and the use of the Kotter model for Service Management change programmes. What do we do If we were to describe what Pink Elephant does in less than 100 words it would be: Pink Elephant are an independent continual service improvement and business transformation partner that delivers professional solutions that enable organisations to: better align their services to the business improve the effectiveness of their services reduce the total costs of ownership of their services reduce inherent risk of downtime increase the positive perception of IT by your customers In short, We want to work with you to make your organisation a better place. We have come a long way since those early ITIL days. Now the scope of our solutions cover the whole Service Lifecycle, from developing strategy and new organisation structures, Service Design, Service Transition and Service Operation through to Continual Service Improvement. And as well as ITIL we utilise, where appropriate, a number of frameworks and governance models: CobIT, Obashi, Lean IT, SFIA, Green IT, 6 Sigma and ISO standards.
3 Our Services include: Managed Services Service Desk and IT Support Services the window through which your customers build their perception of IT Services Consulting Services to help you transform your IT Services Education Services to help you build internal capability Resource as a Service providing the people you require to deliver and support your IT Servicese Pink Elephant is an international organisation with offices in United Kingdom, Netherlands, South Africa, America and Canada. Pink Elephant sites worldwide
4 Release, Control & Validation General information Service Management ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice. This official ITIL capability certification course enables you to master the key ITIL processes needed to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes: Change Management Service Validation & Testing Release & Deployment Management Service Asset & Configuration Management Request Fulfillment Change Evaluation Knowledge Management The Course What You Will Learn Service Management as a practice and how it creates business value In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors: o Change Management: Enables successful service transition o Service Validation & Testing: Ensures the integrity and quality of the transition o Release & Deployment Management: Ensures the proper building, testing and deploying of a release o Service Asset & Configuration Management: Monitors the state of the transition o Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
5 o Evaluation: Reviews whether the performance and value of a service is acceptable o Knowledge Management: Enhances ongoing management decision support and service delivery capability Technology and implementation considerations for these processes Target group Change Managers Release and Deployment Managers Configuration Managers Network Managers Infrastructure Managers IT Managers and Directors Any IT professional involved with the processes described above Knowledge Objective Master the key ITIL processes needed to smoothly transition additions and changes into your production environment Improve the success rate and throughput of changes by mandating fit-for-purpose review and approvals Ensure Change Management is responsive to business requirements without being bureaucratic Increase the volume of changes without increasing business risk using an improved Change and Release model Improve your Monday morning IT management experience by having advance knowledge of planned changes Manage risks effectively through the use of an effective change model and a functioning CMDB Reduce the risk of service changes by establishing detailed production assurance requirements Integrate IT project management and Application Development with Release and Change Management Certification ITIL Intermediate Certificate in Release Control and Validation> Duration 5 days. Course days till
6 Release, Control & Validation Planning Generic course information Pink Elephant is globally accredited to provide ITIL education for the certification program. The organization is accredited by the Examination Institute for Information Science (EXIN) and Loyalist Certification Services (LCS). Your instructor is a highly experienced ITIL-certified member of Pink Elephant s consulting team. Further, he or she is qualified to teach this course as defined by Pink Elephant s internal Certified Trainer Program. You can expect to learn from an individual with the industry s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant s vendor neutrality as well as many years of experience implementing ITIL processes in a variety of organizations worldwide. Exam requirements Exam, Certifications & Awards This course prepares participants for the examination leading to the ITIL Intermediate Certificate: Release, Control & Validation. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, a sample exam is delivered during the course. A passing mark of 70% is required to receive your certificate (4 ITIL credits). Costs Registration fee:.,- Course fee: 1049,- Study materials:.,- Exam fee: Included,- Packages All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT. ITIL is a registered trade mark of AXELOS Limited.
7 Pink Elephant Leading the way in IT Management Best Practices Pink Elephant EMEA Ltd Offices in: Middleburg House 9 Castle Street Reading Berkshire, United Kingdom For further information please contact: Pink Elephant United Kingdom Phone: + 44 (0) info.europe@pinkelephant.com Chicago Amsterdam Johannesburg Kuala Lumpur Mexico City Minneapolis Philadelphia Reading, UK San Francisco Sydney Toronto
Brochure Release Control & Validation SPO
Brochure Release Control & Validation SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and
More informationBrochure Service Offerings & Agreements SPO
Brochure Service Offerings & Agreements SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and
More informationBrochure Service Strategy SPO
Brochure Service Strategy SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by
More informationBrochure Service Design SPO
Brochure Service Design SPO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students
More informationBrochure Software Asset Management Essentials
Brochure Software Asset Management Essentials About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed
More informationBrochure Service Strategy ILO
Brochure Service Strategy ILO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by
More informationBrochure ITIL Foundation
Brochure ITIL Foundation About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students
More informationBrochure Service Design ILO
Brochure Service Design ILO About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students
More informationBrochure Service Desk Analyst
Brochure Service Desk Analyst About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by
More informationPinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT. Produced By : Pink Elephant Date : May 2015
PinkVERIFY 2011 IT SERVICE MANAGEMENT TOOL ASSESSMENT Produced By : Pink Elephant Date : May 2015 1 Table Of Contents 1 PinkVERIFY IT Service Management Tool Assessment Service... 3 1.1 Executive Summary...
More informationITIL Operations Support Analysis (OSA) Certification Program - 5 Days
ITIL Operations Support Analysis (OSA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology
More informationPINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN
PINK ELEPHANT THOUGHT LEADERSHIP WHITE PAPER DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Executive Summary Developing and implementing an overall IT Service Management (ITSM) training
More informationITIL V3 Service Operation Certification Program
ITIL V3 Service Operation Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of
More informationDemystifying The ITIL V3 Certification Paths
Demystifying The ITIL V3 Certification Paths Version : 1.0 Date : January 2008 Location : Burlington, ON Author : Pierre Bernard, Pink Elephant Demystifying The ITIL V3 Certification Paths By Pierre Bernard,
More informationITIL: What is it? How does ITIL link to COBIT and ISO 17799?
ITIL: What is it? How does ITIL link to COBIT and ISO 17799? 1 What is ITIL? The IT Infrastructure Library A set of books comprising an IT service management Best Practices framework An industry of products,
More informationHow To Compare Itil To Togaf
ITSM vs EA KAOS ITSM vs EA SH Needs Business Goals 2 GOVERNANCE EVALUATE PLANNING ITSM IMPROVING OPERATING Business Programs Projects DEVELOPING EA IMPLEMENTING IT service - ITIL 3 Lifecycle approach Service
More informationITIL Foundation Certification Course
ITIL Foundation Certification Course About the Programme While most IT divisions are organized by functions such as desktop management, application management, Network management, System & database administration,
More informationDEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN. Version : 1.0 Date : April 2009 : Pink Elephant
DEVELOPING AN IT SERVICE MANAGEMENT TRAINING STRATEGY & PLAN Version : 1.0 Date : April 2009 Author : Pink Elephant Table of Contents 1 Executive Overview... 3 2 Manager Responsibilities... 4 2.1 Before
More informationThe ITIL Story. Pink Elephant. The contents of this document are protected by copyright and cannot be reproduced in any manner.
1. ITIL Defined The Information Technology Infrastructure Library (ITIL) is a set of guidance developed by the United Kingdom s Office Of Government Commerce (OGC). The guidance, documented in a set of
More informationISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor
ISO/IEC 20000 ITIL Service Management V.2 V s V.3 Project ACE Andy Evans Programme Director and Strategic Programme Advisor Introduction Andy Evans 7 years with the Global Brand Leader in IT Service Management
More informationThe ITIL Story White Paper
The ITIL Story White Paper Produced By: Pink Elephant Version: 3.3 Date of Publication: September, 2004 Table of Contents 1. ITIL Defined... 3 2. Non-Proprietary... 4 3. Concepts Behind The Library...
More informationFrameworks for IT Management
Frameworks for IT Management Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net 18 ITIL - the IT Infrastructure
More informationDocument Control Information
Document Control Information Document Details Document Name Purpose of Document Document Version Number 3.0 Document Status Document Owner Prepared By ITIL Service Management Practices: V3 Qualifications
More informationITIL Service Lifecycle Operation
ITIL Service Lifecycle Operation Course Details Course Code: Duration: Notes: ITILSL-Oper 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based
More informationITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days
ITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology
More informationITIL Service Lifecycle: Service Operation
Certification ITIL Service Lifecycle: Service Operation ITIL Intermediate Qualification: Service Operation certificate Prerequisites ITIL Foundation Certification (v3 or newer) required Two years of relevant
More informationCOBIT 5 Implementation Certification Course
COBIT 5 Implementation Certification Course About COBIT 5.0 Information is created, used, retained, disclosed and destroyed. Technology plays a key role in these actions and technology is becoming pervasive
More informationBCS Specialist Certificate in Business Relationship Management Syllabus. Version 1.9 March 2015
BCS Specialist Certificate in Business Relationship Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Business Relationship Management Syllabus Contents Change History... 2 Rationale...
More informationITIL v3 Service Manager Bridge
ITIL v3 Service Manager Bridge Course Length: 5 Days Course Overview This 5 day hands on, certification training program enables ITIL Version 2 certified Service Managers to upgrade their Service Manager
More informationIS Management, ITIL, ISO, COBIT...
IS Management, ITIL, ISO, COBIT... Orsys, with 30 years of experience, is providing high quality, independant State of the Art seminars and hands-on courses corresponding to the needs of IT professionals.
More informationAccredited ITIL elearning courses
Accredited ITIL elearning courses Contents Introducing ITIL. 3 Available now!. 4 ITIL 2011 Foundation elearning. 5 ITIL Intermediate level. 7 ITIL 2011 Intermediate: Service Strategy Premium elearning.
More informationBCS Specialist Certificate in Service Desk & Incident Management Syllabus
BCS Specialist Certificate in Service Desk & Incident Management Syllabus Version 1.8 March 2015 BCS Specialist Certificate in Service Desk & Incident Management Syllabus Contents Change History... 2 Rationale...
More informationIT Service Desk Health Check & Action Plan
IT Service Desk Health Check & Action Plan Version: 1.0 Date: April, 2003 Authors: Fatima Cabral, Gary Case, David Ratcliffe Pink Elephant Leading the Way in IT Management Best Practices www.pinkelephant.com
More informationITIL Intermediate: Service Design. Lesson Plan. Mock Exam: Duration: Language:
ITIL Intermediate: Service Design Lesson Plan Delivery: e-learning Certificate: Examination (included) Accredited By: EXIN Mock Exam: Duration: Language: Included in Course (x2) 20 hours, self-paced English
More informationITIL V3 Service Design Certification Program 3 Days
ITIL V3 Service Design Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate
More informationIT Portfolio Management: ITIL V3 Refresh. BCS Rideau Section 19 March 2008 Phil Mustaphi
IT Portfolio Management: ITIL V3 Refresh BCS Rideau Section 19 March 2008 Phil Mustaphi Agenda IT Portfolio Management ITIL V3 Refresh background Highlights of ITIL V3 Concordance with other industry practices
More informationITIL v3 Qualification Scheme
ITIL v3 Qualification Scheme ITIL Version 3 Qualification Scheme diagram Key for the Intermediate modules: Lifecycle modules SS Service Strategy SD Service Delivery ST Service Transition SO Service Operation
More informationPractical IT Service Management: Rapid ITIL Without Compromise
W H I T E P A P E R Practical IT Service : Rapid ITIL Without Compromise John Custy IT Service Consultant and Managing Consutant JPC Group Executive Summary All businesses face challenges providing the
More informationITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom
ITIL Planning Protection and Optimization (PPO) Capability Virtual Classroom Certificate: ITIL PPO Capability Duration: 5 days (virtual) classroom Course Delivery: Classroom, Exam, ebook Course ID: ITIL-PPO-CB
More informationPreparation Guide. EXIN IT Service Management Associate Bridge based on ISO/IEC 20000
Preparation Guide EXIN IT Service Management Associate Bridge based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced,
More informationPreparation Guide. EXIN IT Service Management Associate based on ISO/IEC 20000
Preparation Guide EXIN IT Service Management Associate based on ISO/IEC 20000 Edition January 2014 Copyright 2014 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationThe Clear Path to ITIL Certification
THE CLEAR PATH TO IT SERVICE MANAGEMENT The Clear Path to ITIL Certification Understanding the clear path to business value ITIL is a registered trade mark of AXELOS CONTENTS 1 1 2 2 3 4 4 Executive Summary
More informationITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days
ITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days Program Overview The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone
More informationFoundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000. Specification Sheet. ISO/IEC 20000 Foundation Bridge TÜV SÜD Akademie
Foundation Bridge in IT Service Management (ITSM) according to ISO/IEC 20000 Specification Sheet TÜV SÜD Akademie Issue: 2.0 Date: 25 October 2012 Table of Contents 1 Reading aid... 4 2 ISO/IEC 20000 -
More informationITIL Service Lifecycle Transition
ITIL Service Lifecycle Transition Course Details Course Code: Duration: Notes: ITILSL-Tran 5 days This course syllabus should be used to determine whether the course is appropriate for the students, based
More informationITIL Intermediate Programs
ITIL Intermediate ITIL Intermediate Course: Capability Track Course Title: Service Offerings and Agreements (SOA) Delivery Mode: Classroom Duration: 5 days Course Description: This 5-day course immerses
More informationEXIN Foundation in IT Service Management based on ISO/IEC 20000
Preparation Guide EXIN Foundation in IT Service Management based on ISO/IEC 20000 Edition June 2015 Copyright 2015 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationITIL v2 to v3 qualification conversion
ITIL v2 to v3 qualification conversion ITIL version 3 Qualification Scheme diagram http://www.itil-officialsite.com/qualifications/itilv3creditsystem.asp 1 Bridging from existing ITIL v1 or v2 certification
More informationITIL's IT Service Lifecycle - The Five New Silos of IT
The workable, practical guide to Do IT Yourself Vol. 4.01 January 1, 2008 ITIL's IT Service Lifecycle - The Five New Silos of IT By Rick Lemieux In my last article I spoke about IT s evolution from its
More informationThe Future of Best Practices in IT Service Management - ITIL Version 3 Explained
The Future of Best Practices in IT Service Management - ITIL Version 3 Explained Reg Harbeck CA Monday, August 13, 2007 Session 1455 ITIL V3: The Processes Governance Processes: Service Measurement Service
More informationu n I T E d K I n G d o u A
U N I T E D K I N G D O n w e d e M U n S i n p a i t e d A ESI International is a global project-focused training company, helping people around the world improve the way they manage projects, contracts,
More informationFactsheet ITIL -V3 Capability module Release, Control and Validation
Factsheet ITIL -V3 Capability module Release, Control and Validation www.startel.nl 1. GENERAL 1.1. Course data and course hours Training courses IT Service Management Capability module Release, Control
More informationIntroduction to ITIL for Project Managers
CSC NORTH AMERICAN PUBLIC SECTOR Introduction to ITIL for Project Managers May Chantilly Luncheon Linda Budiman, PMP ITILv2 & ITILv3 Process Architect ITIL Service Manager, CobiT certified 5/13/2008 8:08:45
More informationBCS Specialist Certificate in Change Management Syllabus
BCS Specialist Certificate in Change Management Syllabus Version 1.9 March 2015 BCS Specialist Certificate in Change Management Syllabus Contents Change History... 2 Rationale... 3 Aims and Objectives...
More informationPreparation Guide. IT Service Management Foundation Bridge based on ISO/IEC 20000
Preparation Guide IT Service Management Foundation Bridge based on ISO/IEC 20000 Edition April 2011 Copyright 2011 EXIN All rights reserved. No part of this publication may be published, reproduced, copied
More informationITIL 2011 Service Design Certification Program - 3 Days
ITIL 2011 Service Design Certification Program - 3 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management
More informationITIL v3 Foundation -Overview. Eric Foust, PMP, ITIL
ITIL v3 Foundation -Overview Eric Foust, PMP, ITIL About Me 15 years of experience in instructional design and training delivery 6 years of progressive project and program management experience Successfully
More informationITIL Foundation. 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals. Language(s): Corporate Short Course
ITIL Foundation Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Beginner ITIL Corporate
More informationISO/IEC 20000 Part 1 the next edition. Lynda Cooper project editor for ISO20000 part 1
ISO/IEC 20000 Part 1 the next edition Lynda Cooper project editor for ISO20000 part 1 Agenda The ISO20000 series Why has it changed Changes ITIL3 impact New requirements Changed requirements How to prepare
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE SYLLABUS Page 2 of 21 Document owner The Official ITIL Accreditor Contents OPERATIONAL
More informationIBM and the IT Infrastructure Library.
IBM Global Services September 2004 IBM and the IT Infrastructure Library. How IBM supports ITIL and provides ITIL-based capabilities and solutions Page No. 2 Contents ITIL Planning for Service 2 Executive
More informationIT Managed Services Network services Collaboration
IT Managed Services Network services Collaboration aap 3 is one of the most professional companies that I have ever worked with. They have listened to our requirements and reacted with flexibility that
More informationITIL Service Management Practices V Qualifications Scheme
ITIL Service Management Practices V Qualifications Scheme ITIL Service Management Practices Contents 1. Scope and purpose of document 3 1.1. Synopsis 3 1.2. Suggested reading 3 2. ITIL Overview 3 2.1.
More informationPaul Reeves (902) 521-8493 paul@businessimprovementresults.com O B J E C T I V E
Paul Reeves (902) 521-8493 paul@businessimprovementresults.com O B J E C T I V E Provide consultative management knowledge and experience to improve the effectiveness and profitability of your business
More informationEXIN IT Service Management Foundation based on ISO/IEC 20000
Sample Exam EXIN IT Service Management Foundation Edition October 2013 Copyright 2013 EXIN All rights reserved. No part of this publication may be published, reproduced, copied or stored in a data processing
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY RELEASE, CONTROL AND VALIDATION CERTIFICATE SYLLABUS Page 2 of 23 Contents RELEASE, CONTROL AND VALIDATION CERTIFICATE 4
More informationEDUCORE ITIL FOUNDATION TRAINING
EDUCORE ITIL FOUNDATION TRAINING Professional Qualifications for ITIL PRACTICES FOR SERVICE MANAGEMENT The ITIL Foundation Certificate in IT Service Management Overview The purpose of the ITIL Foundation
More informationComplimentary Relationship Between ITIL and PMBOK
CSC NORTH AMERICAN PUBLIC SECTOR Complimentary Relationship Between ITIL and PMBOK August Chantilly Luncheon Linda Budiman, PMP ITIL Business Process Architect ITIL Service Manager, COBIT certified 8/20/2008
More informationThe Software Experts. Training Courses and Events
The Software Experts Training Courses and Events one HELPING UK ORGANISATIONS Ensure IT Compliance Education, Training & Development Many companies in the UK are finding that without accurate information
More informationPractitioner Certificate Software Asset Management Syllabus. Version 2.0
Practitioner Certificate Software Asset Management Syllabus Version 2.0 June 2010 Practitioner Certificate in Software Asset Management The ISEB Practitioner Certificate in Software Asset Management (SAM)
More informationITIL Framework and Benefits Webinar
In partnership with The training specialist in ITSM best practices ITIL Framework and Benefits Webinar 1 Summary Slide Who is Ahead Technology? What Is ITSM? What is ITIL? The ITIL V3 Structure Benefits
More informationIt s All About Process
It s All About Process A White Paper By Gary Guttridge Principal Change Manage IT Ltd. It s All About Process Page 1 of 10 1. INTRODUCTION As long ago as 1931, the distinguished American economist, William
More informationWhat s New In ITIL V3?
What s New In ITIL V3? George Spalding VP, Global Events Pink Elephant Pink Elephant Leading The Way In IT Management Best Practices The ITIL Books (V2) T h e B u s i n e s s Planning To Implement Service
More informationCriticism of Implementation of ITSM & ISO20000 in IT Banking Industry. Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3
Criticism of Implementation of ITSM & ISO20000 in IT Banking Industry Presented by: Agus Sutiawan, MIT, CISA, CISM, ITIL, BSMR3 Outline What is IT Service Management What is ISO 20000 Step by step implementation
More informationGlobal Real Estate Outlook
Global Real Estate Outlook August 2014 The Hierarchy of Economic Performance, 2014-2015 China Indonesia India Poland South Korea Turkey Australia Mexico United Kingdom Sweden United States Canada South
More informationAgile Project Management White Paper
Agile Project White Paper 2 Agile Project Contents Foreword by Richard Pharro, 3 CEO, APMG-International Introducing Agile Project 4 Relationship with DSDM Atern 5 and Key Differences Comparing Agile Project
More informationIdentifying & Implementing Quick Wins
Identifying & Implementing Quick Wins 1 Executive Summary........3 2 Introduction....... 5 3 Key Steps to Quick Wins....... 7 4 Sample Quick Wins...8 4.1 People Quick Wins... 8 4.2 Process Quick Wins......9
More informationITIL Update: By Kirk Holmes Holmes and Associates, Inc. Presented March 5, 2008. 2008 Holmes and Associates, Inc.
ITIL Update: A Version 3 Overview By Kirk Holmes Holmes and Associates, Inc. Presented March 5, 2008 to DC SPIN 2008 Holmes and Associates, Inc. 1700 Rockville Pike, Suite 400 Rockville, MD 20852 (301)
More informationITIL Intermediate Lifecycle Stream:
ITIL Intermediate Lifecycle Stream: SERVICE TRANSITION CERTIFICATE Sample Paper 1, version 6.1 Gradient Style, Complex Multiple Choice SCENARIO BOOKLET This booklet contains the scenarios upon which the
More informationAgile Training and Certification Options. David Hicks
Agile Training and Certification Options David Hicks Agile Business Conference London 2011 David Hicks RADTAC Founder & Director Specialist in Lean and Agile since 1998 Agile Alliance Founder Member in
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY PLANNING, PROTECTION AND OPTIMIZATION CERTIFICATE SYLLABUS The Swirl logo is a trade mark of the Cabinet Office ITIL is a
More informationHong Kong Information Security Group TRAINING AGENDA
TRAINING AGENDA THE ITIL FOUNDATION CERTIFICATE IN IT SEVICE MANAGEMENT The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of
More information500 Creek View Road Newark, DE 19808. LearningServices@compaid.com www.compaid.com/learningservices. ITIL Foundation Training Business Case
500 Creek View Road Newark, DE 19808 LearningServices@compaid.com www.compaid.com/learningservices ITIL Foundation Training Business Case BUSINESS CASE WHAT IS ITIL? ITIL is the most widely used and successful
More informationTop 10 reasons to move to the cloud
Checklist: Top 10 reasons to move to the cloud WHITE PAPER Checklist: Top 10 reasons to move to the cloud There are many reasons to move to the cloud, including rapid deployment, reduced support, improved
More informationISO/IEC 20000 Part 1 the next edition
ISO/IEC 20000 Part 1 the next edition Lynda Cooper Independent Consultant UK representative to ISO and project editor for ISO20000 part 1 Synopsis ISO/IEC 20000 part 1 was published in 2005. Since then,
More informationProblem Management Overview HDI Capital Area Chapter September 16, 2009 Hugo Mendoza, Column Technologies
Problem Management Overview HDI Capital Area Chapter September 16, 2009 Hugo Mendoza, Column Technologies Problem Management Overview Agenda Overview of the ITIL framework Overview of Problem Management
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY SERVICE OFFERINGS AND AGREEMENTS CERTIFICATE SYLLABUS Page 2 of 23 Document owner The Official ITIL Accreditor Contents SERVICE
More informationWhat are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
ITIL Foundation mock exam 1 1. The Process Owner is responsible for which of the following? 1. Documenting the process 2. Defining process Key Performance Indicators (KPI) 3. Improve the process 4. Perform
More informationWhite Paper HP and the IT Infrastructure Library
White Paper HP and the IT Infrastructure Library Today, many IT or service provider organizations face the challenge of shifting paradigms from infrastructure management toward service management. The
More informationITIL V3 AND THE SERVICE LIFECYCLE PART I THE MISSING COMPONENT
ITIL V3 AND THE SERVICE LIFECYCLE PART I THE MISSING COMPONENT PLANVIEW INC. BACKGROUND IT departments continually have tremendous demands placed on them to manage new initiatives, projects, incidents,
More informationHow To Get A Job At The Talent Management Expert
Cpbr94_ClientCertificationWorkshopBrochure2015_USLetter_PL_v9_Layout 1 2/16/2015 12:55 PM Page 1 D E V E L O P M E N T D I M E N S I O N S I N T E R N AT I O N A L Client Certification Workshops Facilitator
More informationThe IT Infrastructure Library (ITIL)
IT service management is often equated with the Information Technology Infrastructure Library (ITIL), even though there are a variety of standards and frameworks contributing to the overall ITSM discipline.
More informationIPMA 2006 ITIL in Practice The Alignability Process Model and HP OpenView Service Desk
IPMA 2006 ITIL in Practice The Alignability Process Model and HP OpenView Service Desk Presented by and Lilien Systems ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office
More informationSpecialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services
Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4
More informationHP ITSM Assessment Services Helping you reach the levels of service your business requires
HP ITSM Assessment Services Helping you reach the levels of service your business requires HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing
More informationSample Exam. IT Service Management Foundation based on ISO/IEC 20000
Sample Exam IT Service Management Foundation based on ISO/IEC 20000 Edition April 2011 Copyright 2011 EXIN All rights reserved. No part of this publication may be published, reproduced, copied or stored
More informationWHITEPAPER. ITIL SIMPLIFIED Avoiding common ITIL adoption mistakes
ITIL SIMPLIFIED Avoiding common ITIL adoption mistakes Avoiding common ITIL Adoption Mistakes IT executives are being held accountable to better manage the quality and reliability of IT under the pressures
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE CONTINUAL SERVICE IMPROVEMENT CERTIFICATE SYLLABUS Page 2 of 18 Document owner The Official ITIL Accreditor Contents CONTINUAL
More informationITIL CERTIFICATE IN SERVICE OFFERINGS AND AGREEMENT
ITIL CERTIFICATE IN SERVICE OFFERINGS AND AGREEMENT The ITIL Certificate in Service Offerings and Agreement is intended to enable the holders of the certificate to the ITIL Foundation certificate in IT
More information