Product Name and Version. HiPath 4000 V5. Brief Product Overview. Product Image. HiPath 4000 Communication Server.

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1 Product Name and Version HiPath 4000 V5 Product Image HiPath 4000 Communication Server HiPath AP 3700 IP HiPath 4000 SoftGate Brief Product Overview Open Communications with HiPath 4000 HiPath 4000 is a converged IP communication platform for companies with up to 100,000 users. The maturity and feature richness of HiPath 4000 is proven daily in more than customer installations. HiPath 4000 has sold more than 15 million ports in 80 countries across the globe. As a proven converged communication solution it provides business process and workflow integration, high availability, strong security, powerful performance and cost effective communications choices for any business. HiPath 4000 V5 is designed to offer customers cost effective choices to optimize communications that help enterprises increase workplace productivity and effectiveness. As a powerful communications solution it offers a rich set of endpoints, mobility choices, edge solutions, unified communications and standards based integration and interoperability with business critical applications and systems. Brief Overview Page 1 03/2009

2 It ties this capability together with its built-in assistant and powerful set of system management applications that are easy to use and provide comprehensive capability to system administrators. Coupled with a strong global presence and availability of Siemens OpenScale Services it allows enterprises to maintain business continuity and to focus on their own strengths. Open interfaces and dedicated applications ensure an optimized integration in your individual business processes. These can naturally be combined and adapted intelligently to further reduce your TCO. Especially future driven customer can match their communications needs from today with an open communication infrastructure of tomorrow in any preferred combination of HiPath 4000 and OpenScape UC Server / OpenScape Voice. HiPath 4000 combines the advantages of both worlds with networking, with carrier access and the flexible connection of analogue, TDM- and IP-phones, mobile WLAN- and DECT devices and soft phones. HiPath 4000 V5 Cost Effective Choices HiPath ComScendo HiPath ComScendo is the licensing brand for a comprehensive set of enterprise class features of HiPath real-time communications systems. The individual functionalities can depend upon the communication platform and the respective hardware configuration. HiPath ComScendo Plus ComScendo Plus comprises a Voic - and Basic-CTI license in addition to ComScendo and is part of all new HiPath 4000 V5 orders. This also includes replaced systems using Easy Conversion Trade-in program. IP Distributed Architecture Components A HiPath 4000 V5 Real time IP communication system is build by a central HiPath 4000 communication server (cpci Standard), different access points or HiPath 4000 SoftGates for the flexible connection of all devices and network types. Access Points can be connected locally (Host Access Point) to a Brief Overview Page 2 03/2009

3 communication server or distributed by IP (IP Access Point, IPDA). HiPath 4000 SoftGates are always distributed by IP. This architecture allows building up stand-alone systems, IP distributed concepts and complex networks uniquely based on identical structures. The IP distributed architecture (IPDA) with Access Points and SoftGate allows the connection of branches by a cost effective IP infrastructure and at the same time benefit from central applications and a central management. Duplex Option and Redundant Power Supply Within a duplex system, two processor cards for call control (CC-A and CC-B) and one processor card for the administration and configuration (ADP) exists. The failure of one central processor card (CC-A or CC- B) is detected automatically and the switch-over to the redundant processor card happens without loosing existing calls. Therefore the duplex configuration is the best solution for high traffic requirements and a must for all critical scenarios (emergency call centers, business critical configurations, ) Optionally, each HiPath 4000 Communication Server and Access Point can be equipped with redundant power supplies. AP Emergency An optional survivability unit enhances any AP 3700 IP to a survivable access point (AP Emergency). In emergencies (if the host communication server or the IP connection to the communication server fails) the Emergency Unit takes control of its own AP 3700 IP and any selected other IP Access Point without own Emergency Unit or HiPath 4000 SoftGate Servers. Possible Configurations: Between 1 and 83 AP 3700 IP with AP Emergency (own emergency unit). A group of AP 3300 IP, AP 3700 IP and HiPath 4000 SoftGate (without survivability unit) can connect to an AP 3700 IP with survivability unit Disaster Recovery This permits installation of a redundant HiPath 4000 communication server. In case of total failure of the active HiPath 4000 communication server due to disaster (flooding, fire, ), this redundant takes over the complete functions of the main communication server. The system administrator will have full control as part of an efficient crisis management. In combination with AP-Emergency, HiPath 4000 Duplex capability and HiPath Fault Mangement, this Disaster Recovery functionality guarantees highest daily business continuity. Mobility HiPath 4000 V5 supports a large variety of high scalable mobility solutions which are based on state-ofthe-art-technology like VoIP, VoWLAN or DECT/GAP. Thus mobile subscribers can be integrated via HiPath Wireless LAN and HiPath Cordless Enterprise devices. Mobile GSM devices can be included in our One-Number Group or integrated with the application HiPath MobileConnect providing Fixed Mobile Convenience With Mobile HFA a subscriber can use individual functions, features and user interface which he is used to from his own extension (home station) on virtually any IP phone within the network. HiPath Positioning and HiPath DAKS allow locating and securing HiPath Cordless and HiPath WLAN users in personal safety-, alarming- and localization scenarios. The integrated HiPath MMCS Conference Server option offers very easy to use individual voiceconference rooms for mobile users wherever and whenever they may be required. Open Interfaces HiPath 4000 can be connected to public and private networks via wide variety of interfaces including analog, TDM and IP. Standardized protocols such as Q.SIG, DSS1, native SIP RFC3261 and further country specific PSTN protocols are supported. Brief Overview Page 3 03/2009

4 The open standard SIP (Session Initiation Protocol RFC3261) especially allows making use of attractive SIP service provider offers and interconnecting different systems even more economical. SIP is also the basis for an integration of dual-mode devices supporting GSM and WLAN. Partner Applications can easily be integrated using standardized interfaces like CSTA, SOAP/XML, TAPI, TAPI with HiPath CAP and APIs with HiPath 4000 Manager. The Lightweight Directory Access Protocol (LDAP) is an application protocol for querying and modifying directory services which is provided by HiPath User Management. Thus company directories can easily be integrated with administration and communication tools With XML (Extensible Markup Language), a general-purpose specification for displaying information, business applications can be integrated directly with HiPath 4000 subscribers. Management HiPath 4000 Assistant HiPath 4000 Assistant is an integrated management system tool with web based administration interface for local configuration, necessary service tools and an integrated SNMP proxy agent (for sending HiPath 4000 errors and alarms as SNMP trap). New functionalities in HiPath 4000 V5 HiPath 4000 SoftGate support (Assistant only) Distribution of HiPath 4000 SoftGate software by HiPath 4000 Assistant V5: As in HG3500, a software update with HiPath 4000 Assistant V5 is also available for SoftGate 50 and SoftGate The IPDA wizard has been extended to support HiPath SoftGate configurations Existing Assistant functionalities: Configuration Management (CM) Switch Diagnosis Support (SDS) Backup & Restore (HBR) Error Message Interpreter (EMI) ACL-Tracer SNMP Proxy Agent Real Time Diagnosis System (RDS) Backup & Restore (HBR) Error Message Interpreter (EMI) ACL-Tracer (ACLCT) Dynamic Traffic Monitoring (DTM) Test Simulation of Key Activity (TSKA) Hardware and Symptom Diagnosis (HSD) HFA/IGW Service Access (HFA) IPDA Service Access (NBCS) HiPath Inventory Management (HIM) HiPath 4000 Manager HiPath 4000 Manager provides the central management platform for HiPath 4000/Hicom 300 E/H standalone systems and networks. It is an integral component of the HiPath Management architecture and offers a modular set of applications for custom-assembly to satisfy customer requirements and support sophisticated and effective administration: Brief Overview Page 4 03/2009

5 HiPath 4000 Manager with: Configuration Management (CM, network wide) Performance Management Networking (PM-N) Performance Management Enhanced (PM-E) Collecting Agent (COL) Application Programming Interface (API) SNMP Proxy Agent Additional HiPath MetaManagement Applications HiPath Fault Management (HiPath FM) HiPath Accounting Management (HiPath AM) HiPath User Management (HiPath UM) HiPath QoS Management HiPath DS Win and HiPath DTB Investment Protection With HiPath 4000 V5 most of the existing endpoints of different infrastructures (analog, TDM or IP) can be connected. Existing HiPath 4000 systems can easily and cost-effective upgraded to V5, if the HW model is still supported. Older systems can be migrated to HiPath 4000 V5 using the EasyConversion trade in program. The OpenPath strategy of SEN allows the customer a smooth migration path to OpenScape Unified Communications Server New HiPath 4000 functionalities and customer value HiPath 4000 SoftGate The HiPath 4000 SoftGate application provides cost-effective branch offices with reliable HiPath 4000 survivability options and an easy IT integration in the HiPath 4000 solution and management suite. This new Software Application offers full HiPath Feature Access for IP Endpoints and SIP connectivity for trunking and subscriber based upon a standard server with Linux SLES 10. With this new application customers can reduce capital cost (CAPEX) plus operational cost (OPEX) and deploy centralized applications with uniform user experience. Any HiPath 4000 SoftGate site integrates seamless in the communication system and network like any IPDA Access Point (AP3700 IP) in terms of features and administration. Functionality Software Application, that includes full HiPath Feature Access for IP Endpoints and IPDA functionality based upon a LINUX Standard Server Enabling SW-based, cost-effective, survivable HiPath 4000 branch offices Supporting reliable HiPath 4000 survivability options Harmonized integration in HiPath 4000 Networks and Management Suite HD Video Connectivity with OpenScape Video Mobility using new DECT over IP Solution (HiPath Cordless IP) or WLAN Devices Integrated SIP Trunking interface for Service Provider connectivity Customer Value Lower capital cost (CAPEX) for HiPath 4000 IP branch solutions Brief Overview Page 5 03/2009

6 Homogeneous HiPath 4000 Branch Offices Add/Move/Changes with one Management Suite for your Branch Offices Reliable, rich and flexible communications Centralized application deployments with uniform user experience Reliable and feature-rich survivability options Improved IT Integration using standard server platforms (e.g. AC Redundancy, Gigabit interface) Lower operational costs due to lower bandwidth requirements for small branches (compared with existing Small Remote Side solutions) Software based and greener IT telephony reducing OPEX. Very smooth OpenPath migrations Investment Protection using standard Server, IP Devices and SIP Media Gateways, that can be migrated anytime to a future OpenScape Voice Solution. Reducing travelling costs using High Definition OpenScape Video Conferencing Connectivity to Service Provider offering flexible and economical rates Innovative Mobility solutions (DECT over IP with HiPath Cordless IP) Video integration with HiPath 4000 SoftGate Application The open architecture of HiPath 4000 SoftGate application also enables new services like peer-to-peer video integration together with OpenScape High Definition Video endpoints. These Video SIP-endpoints can exclusively be connected via the new HiPath 4000 SoftGate. OpenScape Xpressions V6 powered Unified Communications The HiPath 4000 V5 delivers cost effective choices in unified communications functionality through packaged and modular features available with OpenScape Xpressions V6. It enables built-in voice messaging, unified messaging, voice conferencing, Web conferencing, Instant Messaging, text messaging, presence and fax. These unified communications options coupled with CTI services help embed powerful communications capability directly into business processes creating an efficient and effective workplace. Functionality OpenScape Web Client with Call Control, Call Journal, Contact Lists, Presence Management Easy to Use Audio Conferencing Highly productive Collaboration Web Conferencing / Chat / Whiteboard Integration possibilities in Microsoft Outlook and Lotus Notes Unified Messaging Voice, Fax and SMS Customer Value Increases workforce productivity Accelerates your business processes Smooth transformations for your branch offices Efficient collaboration Easy transformation from basic voic to Unified Communications IPDA Signaling and Payload Separation This permits payload routing over PSTN and signaling over WAN or PSTN connections for IP Access Points and can be used as dynamic alternative routing, if WAN Link is down, available VoIPresources are busy or bad IP quality has been detected. Also static configuration of payload routing over PSTN can be used for smooth transformations of existing branch offices from PSTN to IP Networking. Brief Overview Page 6 03/2009

7 This flexible mix between IP and TDM networking for payload and best possible signaling capabilities allow the migration from heterogeneous to homogeneous branch networks with centralized application deployments at customer pace. Signaling and Payload separation allows highest flexibility in optimization operational expenses (OPEX) in any market or communication environment. Signaling and Payload Separation for AP3700 IP will support a reduced feature-set compared to pure IP networking. Customer Value Lower operational expenses (OPEX)for branch deployments using economical ISDN flat rates Smooth transformations for your branch offices Easy and cost-effective connectivity for your international branches Uniform user experience and application services in your branches Smooth migration from heterogeneous branch networks to homogeneous and centralized HiPath 4000 Solution Better user experience in survivability/emergency scenarios SIP-Q Trunking with OpenScape Voice V4 T.38 Fax for SIP-Q Trunking in common gateway HG 3500 towards OpenScape Voice V4 (planned with GA release of OpenScape Voice V4). This new T.38 Fax functionality is available in HiPath 4000 V5 for HiPath 4000 networks with SIP-Q Trunking. Software based SIP-Q Connectivity to OpenScape Voice V4 with HiPath 4000 SoftGate Application Enhancements for HiPath 4000 Open Interfaces Native SIP Trunking / SIP Service Provider enhancements Name Display for e.g. OpenScape Xpressions V6 connectivity Call Transfer for e.g. SIP Service Provider Message Waiting Indication this can be used for SIP connectivity towards Service Provider offering hosted Unified Messaging services. Diversion Header required for call forwarding scenario s to SIP Service Provider T.38 Fax connections towards SIP Service Provider Flexible native SIP trunking profiles that enable easy SIP Service Provider integrations and administration. Locating and addressing SIP Server using Full Qualified Domain Names (DNS SRV) required for certain SIP Service Provider (e.g. Verizon Business) All these new enhancements offer economical SIP Service Provider connectivity s with a better user experience plus improved integration options for 3 rd party applications. Native SIP Subscriber features New functionalities for native SIP subscriber to improve the user experience for our Fixed Mobile Convenience solution HiPath MobileConnect V2 and other supported SIP subscribers like OpenStage SIP. New released SIP Subscriber features for HiPath 4000 V5 R0 Name Display Semi-Attended Call Transfer Brief Overview Page 7 03/2009

8 Message Waiting Indication 3rd party local SIP phone conference Parallel ringing for ONS group with OpenStage HFA/TDM phone and SIP slave phone (e.g. MobileConnect device) CSTA/ACL Monitoring for SIP subscribers - CSTA/ACL Monitoring provides the device status of HiPath MobileConnect endpoints or other SIP subscribers for BLF WIN application (Busy Lamp Field) or other presence based applications Other released SIP subscriber features: Number display Hold / Retrieve / Consultation / Toggle Attended Call Transfer Call Forwarding Unconditional / No Reply / Busy Call Deflection Do Not Disturb Call Waiting Hunt Group with SIP phone as slave Digest Authentication Please note that HFA remains the preferred VoIP protocol for HiPath 4000 converged solutions. For large installation with pure IP requirements based on SIP please check feasibility of OpenScape Voice installation. Customer Value for new native SIP Trunking and Subscriber features Rich User Experience for Fixed Mobile Convenience integrations Use of economical and flexible SIP Service Provider rates with a better user experience Improved SIP interoperability integration options for 3 rd party connectivity Device presence of HiPath MobileConnect Devices or other SIP subscribers New Endpoints for HiPath 4000 V5 Solution OpenStage 15 T OpenStage SIP Family Mediatrix 41xx analog adaptor Mediatrix 44xx gateways (S0 Subscriber / Trunking) for HiPath 4000 SoftGate 50 Mediatrix 3500 Gateways (T1) for HiPath 4000 SoftGate 50 OpenScape VP100 - High Qualitiy Audio Conferencing speaker Brief Overview Page 8 03/2009

9 HiPath Cordless IP V1 for SoftGate 50 small branch (will be released decoupled) OpenScape Xpert V4 (IP Trading) OpenScape Video VHD 100 / VHD 400 / VHD 600 HD Video Communications Meeting Room HD Videoconferencing Meeting Room HD Videoconferencing Desktop HD Videoconferencing OpenScape Video VHD600 HD Camera HD Speakerphone Interface to one or two HD Displays Codec with Embedded Multipoint Control Unit 6-way VAS, 4-way CP OpenScape Video VHD400 HD Camera HD Speakerphone Interface to one HD Display Codec with Embedded Multipoint Control Unit 4-way CP OpenScape Video VHD100 HD Camera HD Microphone (VM100) Remote Control & Interface to HD Display Codec Unit Corresponding products Platforms HiPath 2000 V2 / OpenOffice EE V1 Networking via SIP-Q V2. HiPath 3000 V7 / V8 Networking via CorNet-NQ (TDM) and SIP-Q V2. OpenScape Voice V4 The IP-link between HiPath 4000 V5 and OpenScape Voice V4 can be realized with SIP-Q V2. SIP-Q V2 supports among other things TLS and SRTP. Applications HiPath Common Application Platform V3.0 R9 HiPath Meta Management Brief Overview Page 9 03/2009

10 HiPath Accounting Management HiPath Fault Management HiPath User Management HiPath QoS Management HiPath 4000 Manager/Assistant V5 HiPath Cordless Enterprise V3.0 OpenScape Contact Center V7 HiPath ComAssistant V2.0 HiPath Xpressions V5 OpenScape Xpressions V6 HiPath MobileConnect V2 HiPath Display Telephone Book V9.0 AC-WIN IP with BLF-WIN V3.0 HiPath MMCS - Meet-Me Conference Server HiPath DAKS V2.1 and V3.0 HiPath Trading V3.0 HHSC - HiPath Hospitality Service Center V2.0 / V2.5 Devices HFA (HiPath Feature Access) is supported by optipoint 4x0, OpenScape Personal Edition for HiPath 4000 and OpenStage HFA SIP is supported by OpenStage SIP and HiPath MobileConnect devices TDM workpoints: optipoint 500 and OpenStage TDM family Encryption is supported by optipoint 410/420, OpenScape Personal Edition and OpenStage HFA Planned Languages Display texts etc. are available in up to 33 languages. The Configuration Management in HiPath 4000 Manager/Assistant supports: German, English, Chinese, French, Spanish, Italian and Dutch. Other HiPath 4000 Assistant and Manager functionalities are available in following languages: German and English. Brief Overview Page 10 03/2009

11 Configuration Overview Target Group HiPath 4000 V5 is the consequent evolution of the IP convergence platform HiPath 4000 for medium and large enterprises with high requirements for security, flexibility and features. Customer Benefits Lower capital cost (CAPEX) for small HiPath 4000 IP branch solutions with a SoftGate approach Reduced operational costs due to: o Single centralized system, o Central administration, o Centralized application deployments Huge variety of choices due to IP-based access points with regard to: o Scalability, o Connectivity: IP or TDM o Resilience Leveraging the benefits of an IP infrastructure without sacrificing feature richness, availability, and reliability. HiPath 4000 solution is independent from IP-infrastructure provider. One single ComScendo license for any phone or trunk interface gives highest possible flexibility for license investments Flexible and economical SIP connections to certified Service Providers Encryption ensures secure end-to-end communications for confidential business processes Green IT - Lower CO2 footprint and energy costs through minimal power usage Cost savings by integrating conferencing into business processes Brief Overview Page 11 03/2009

12 Reduction and control of cellular phone costs through innovative fixed mobile convenience Features for increasing workstation productivity (for example, UC-integration, individual virtual conferencing rooms, ComScendo on a Button Suite) Business continuity through proven reliability and branch resilience Improved internal and external communication flows through presence and audio/web collaborations Reduce travel costs with OpenScape Video integrations OpenPath transformations to HiPath 4000 offer choices for investment protection, improvement and migration Uniform global OpenScale services and support Unique Selling Proposition (USP) Proven and released platform in 80 countries with over 15 million ports sold Best-in Class resilience and survivability solution guarantees a continuous and uninterruptible business. Offers very flexible Choices in Communications and business integrations HiPath 4000 Solution delivers the Open interfaces you need: CSTA, TAPI, JTAPI, native SIP for Subscribers and Trunking, DSS1, Q.SIG, XML Phone Services, SNMP Flexible licensing model for a comprehensive set of enterprise class features of HiPath converged communications systems Future proof architecture supports IP distributed branch concepts, complex corporate networks as well as stand-alone systems Cost effective branch solutions with IP Access Points and HiPath 4000 SoftGate Award-Winning Unified Communications platform Environmentally friendly options Brief Overview Page 12 03/2009