Unify Certified Communication Program

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1 Unify Certified Communication Program The is essential to build competent sales and service channels, and more and more customers are demanding accredited channels. Certification proves that our Sales, Technical, and Service Personnel are highly competent. Version 1.0

2 Unify Certified Communication Program The advises the channels on the skills they need to design, sell, support, and service Unify Products and Solutions. The Unify Certification is extremely future oriented: The structure is technology oriented; integration with industry certification is possible and makes the whole program very flexible. It is fresh, motivational, and inspiring, and it is part of the new Channel Accreditation Program. The is essential to build competent sales and service channels, and more and more customers are demanding accredited channels. Certification proves that our Sales, Technical, and Service Personnel are highly competent. Page 2 of 47

3 Table of Contents Chapter 1 How to use this Handbook... 5 Chapter 2 Benefits... 6 Chapter 3 Structure and Levels... 7 Chapter 4 The Way to Your Certification... 8 Preparation... 8 Admission Test... 9 Exam... 9 Chapter 5 Price & Ordering Prices Ordering Chapter 6 Valid Certificates Service Certificates UCCA Service HiPath 3000 (STI-800) UCCA Service HiPath 4000 (STI-801) UCCA Service OpenScape Office (STI-804) UCCA Service OpenScape Voice (STI-803) UCCP Service HiPath 3000 (STI-101) UCCP Service HiPath 4000 (STI-400) UCCP Service OpenScape Voice (STI-303) UCCP Service OpenScape UC Application (STI-304) UCCP Service OpenScape Contact Center (STI-305) UCCP Service OpenScape Office (STI-104) Consultant Certificates UCCP Consultant OpenScape Voice (STI-308) Chapter 7 Retired Certificates Sales Certificates SOCA Sales Large Account Business (LAB) SOCA Sales OpenScape Cloud (STI-885) SOCP Sale Open & Converged Networks (HiPath 8000) (STI-883) Service Certificates SOCA Service OpenScape Cloud SOCA Service HiPath OpenOffice EE (HiPath 2000) SOCP Service Enterasys System Consultant Certificates Page 3 of 47

4 SOCA Consultant OpenScape Cloud SOCA Consultant OpenScape Voice & UC Application SOCA IT Networks & Security Chapter 8 FAQ Page 4 of 47

5 Chapter 1 How to use this Handbook This handbook contains information on how you can apply for the highly valued Unify Certified Communication Program. Unify requires that all applicants read this entire handbook. The purpose of this handbook is to provide you with important information about the policies and procedures for obtaining and / or maintaining your existing Unify Certificate (if not expired, see retired certificates). The features in this handbook allow you to: Find information on each policy or procedure to obtain your certificate. Fid tips and important Information by reading NOTES throughout the handbook. Access the online application form and other information by clicking on links within this handbook. Unify Contact Information For general information about the Certified Communication Program, our Certification Team at: Page 5 of 47

6 Chapter 2 Benefits Certified Communications gives you a clear competitive advantage. A certificate is a visible proof of your knowledge, skills and experience. Competent Channels reduce support costs, enhance our brand and market reputation, do more business, and improve customer satisfaction. Partner Benefits: External companies with the right amount of certified employees can become a SEN Partner to sell and service Unify Platforms and Solutions. Your marks of distinction As soon as you pass any of the exams, we will send you a congratulatory letter and a confirmation for personal membership in the Unify Certification Club where you can administrate your personal data. In a second you will get a PDF file with your certification. Get your License to Lead now! Page 6 of 47

7 Chapter 3 Structure and Levels Unify Certified Communication Associate (UCCA) This is the entry level certificate. This certificate provides proof of knowledge of strategy, technology, and one or more specific product(s) in the area of Sales or Service. Everyone with this certificate will have a common understand of our Lifeworks Strategy, Open Communications, Open Solutions, OpenPath, Services Management, and Value Selling (only Sales) and will be able to speak to customer using this common language. To obtain this certificate the candidate must pass a theoretical exam. Unify Certified Communication Professional (UCCP) The holder of this certificate is able to professionally consult, sell, or service Unify products, services, and solutions. This certificate requires professional product knowledge and a high level of technology know-how. Hierarchy & Validity A certificate of the is valid for 2 (two) years. The access to certification is recommended by taking the UCCA level. Structure Every exam on every level consists of up to four sections. Business Area Strategy, Technology, Market Requirements & Strategy & Products. For the Sales Certificates only Business Area Strategy. Market Requirements & Strategy Business Area Technology Products Page 7 of 47

8 Chapter 4 The Way to Your Certification Get yourself a winner certificate! Run now for an expert position. Surely, you have all it takes. Here is what you need to do to obtain a Unify Certified Communications Certificate. Three steps... and you're there: Preparation We want you to be able to prepare for your exam as efficiently as possible. Training is the most important means of transferring knowledge. With the Unify Academy ( we offer cost-effective and high quality training, not to mention our modern learning solutions. Around the globe there are currently 17 of our own Training Centers and nine Approved Training Partners to meet customer expectations. You can reach our Academy portal at Page 8 of 47

9 Admission Test The admission test is available as a self-test in the form of a web-based test module. The admission test primarily serves to convey a first impression of the actual exam procedures to candidates, to get them interested, and to eliminate possible apprehensions or reluctance. These tests can be repeated any number of times. Once you have completed a test, you can register directly using the form displayed on the screen. Shortly afterwards, you will receive a Candidate ID with which you can apply for the theoretical exam. Exam 1. Registration for the Exam Registration for an exam requires a Candidate ID. This ID has to be requested for each certificate. Only then will the exam be available at VUE. There are 2 (two) ways to request an ID: After passing the admission test and on the detail page of each certificate. Please ensure you have entered your address correctly because the ID will be sent to the address you specify there. The validation time of the ID is not limited. 2 (two) working days after you get the ID, the exam will be activated and you can schedule your exam at a VUE test center. Register now for the theoretical exam at the external company VUE: more details on the ordering process can be found in Chapter 5 - Ordering. 2. Theoretical Exam VUE has more than 5,200 test centers in 162 countries worldwide, making it easy to take the exam at a center near you. To see exactly where your own local centers are, please visit In many cases, the Pearson VUE test center will be closer to your home than your normal work office. You can designate a time and place for the test online or by using the VUE hotline which is available 24 hours a day, 7 days a week. Prior to taking the theoretical exam, candidates must remember to register. A Candidate ID is needed for registration and test scheduling. This ID can be retrieved after passing the admission test or directly from the detail page of each certificate. If you pass the exam you will get an with your CertClub log-in data. After logging in, you can request a printout of your certificate. Please check your personal data under "MyProfile", because the certificate will be sent to the postal address you have registered. 3. Integrity and Security All Unify Certified Communications Certificates fulfill the following criteria: a. Uniform testing for all candidates; b. Uniform infrastructure/procedure for all candidates; c. Independent and neutral testing institutes; d. Authentication of candidate data; e. Protection against cheating; f. Prevention of "trial and error" solution paths; g. Protection against espionage; h. Updating of questions and regular improvement of the examinations; i. In this way, we ensure the same examination conditions around the world for each of the candidates, and guarantee the highest quality for certificates. Page 9 of 47

10 Chapter 5 Price & Ordering Prices The following charges apply: Examination UCCA UCCP USD USD GBP GBP How to request your Candidate ID: 1. In this document, at the description of each certificate there is a direct link to request your Candidate ID. This ID is needed to schedule your exam at VUE. 2. Click on the Request Candidate ID link and you will be redirected to the Unify Academy Website where you need to login using your mytraining and password. NOTE: Do not input your data on the left side of the web page, please enter your data in the middle, at mytraining Login for Certification. Page 10 of 47

11 3. Check whether your data are correct; at the company type choose the category that best applies to your company. If you are an internal please choose Employee, if you are a Unify Partner please choose Partner. If none of these applies to you then choose Customer. 4. After clicking on the ID Request button you will receive an with your authorization within the next hour. After this confirmation your ID needs to be processed at VUE, this usually takes 2 (two) working days. Page 11 of 47

12 Ordering The same procedure as above, the link for ordering the voucher is already on the certificate's description. When you click on the link you will be redirected to the Unify Academy Website. For Customers and Partners there are generally two payment methods for an exam: Directly and indirectly. Using the indirect method, you first order an exam voucher before scheduling the exam. Payment with credit card is possible. When registering for the exam at VUE this voucher can be used to pay the exam fee. Direct payment is the other option when scheduling your exam at VUE. With this method you can pay the exam fee directly with a credit card. In this case no voucher will be necessary. For Unify Employees it is possible to order using your internal company and cost center data. Please ask your Business Administration department to open an international order (if you are not employed in Germany) and provide you with the following data: UCCA Voucher: Click >>here<< to order your voucher. UCCP Voucher: Click >>here<< to order your voucher. 1. ORGID 2. Order Number, mostly known as PO Page 12 of 47

13 UCCA Exam Voucher Page 13 of 47

14 Chapter 6 Valid Certificates Service Certificates UCCA Service HiPath 3000 (STI-800) Target Group HiPath 3000 Service Technicians. Profile The candidate for the UCCA Service HiPath 3000 needs the following knowledge: Enhanced basic knowledge of HiPath 3000 standalone systems Basic knowledge of the VoIP functionality of HiPath HG 1500 Basic knowledge of TDM and IP work points incl. add-on modules Basic knowledge of internet telephony based on the SIP protocol Basic knowledge of the license concept Basic knowledge of the administration tools (standalone system) Basic knowledge of software upgrade for all components Basic knowledge of maintenance and remote access Basic knowledge of the underlying technologies The candidate is involved in the following activities: Installation and configuration of HiPath 3000 standalone systems Installation and configuration of HiPath HG 1500 for VoIP (IP work points) Basic setup of internet telephony based on the SIP protocol Performing necessary tasks for system configuration including work points Simple troubleshooting in the HiPath 3000 standalone system Commissioning including telephone user instruction Exam Contents HiPath 3000 Platform HiPath 3000: HiPath 3000 basic system HiPath 3800 specifics HiPath 35x0 / 33x0 specifics Station features Attendant features Group features Trunk features incl. ISDN PMP access System features / Licensing HiPath 3000 Manager Assistant T HiPath 3000 Manager C HiPath 3000 Manager E Setup of remote access HiPath HG 1500 Hardware variants / Initial start up CLI basics Web Based Management VoIP gateway functions VoIP gatekeeper functions Data backup HiPath Work Points and Clients Initial start up Features Administration Page 14 of 47

15 HiPath 3000 SIP Configuration HiPath 3000 Security SIP carrier SIP work points System access with HiPath 3000 Manager E Password concept Data backup Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network Architecture (LAN / WAN) IP Network Protocols and Services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS, Bluetooth Price The UCCA Service HiPath 3000 exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCA Service HiPath 3000 (STI-800). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCA level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCA Service HiPath 3000 (STI-800). Candidate ID Page 15 of 47

16 Click >>here<< to order your Candidate ID for the exam UCCA Service HiPath 3000 (STI-800). Page 16 of 47

17 UCCA Service HiPath 4000 (STI-801) Target Group HiPath 4000 Service Technicians. Profile The candidate for the UCCA Service HiPath 4000 needs the following knowledge: Enhanced basic knowledge of the HiPath 4000 standalone system Basic understanding of distributed architecture concept (IPDA) Basic knowledge of HiPath HG 3500 for VoIP Basic knowledge of the license concept Basic knowledge of HiPath Assistant for administration Basic knowledge of HiPath Assistant for maintenance and fault location Basic knowledge of HiPath 4000 AMOs for HiPath 4000 standalone systems Basic knowledge of OpenStage and optipoint work points (IP and TDM) Basic knowledge of opticlient 130 application Basic knowledge of the underlying technologies Basic knowledge of the Open Communications Strategy The candidate is involved in the following activities: Installation and configuration of HiPath 4000 communication systems (standalone systems) Performing necessary tasks for system generation including work points Installation and configuration of HiPath HG 3500 for VoIP (IP work points) Simple troubleshooting in the communication platform HiPath 4000 (standalone systems) with work points Set up of remote administration access for the HiPath 4000 system with guidance from the remote center Commissioning including telephone user instruction Exam Contents HiPath 4000 HiPath 4000 Basic System (Standalone) HiPath HG 3500 System architecture System variants Boards Power supply HiPath 4000 Features Hardware Functionality Features Installation Initial setup HiPath 4000 features Station features Group features Key system (basic configuration) Attendant features Trunk features System features AMO Concept Usage of AMOs Most significant AMOs (no parameters) Distributed Architecture Concept IPDA (basic) IP Work Points (HFA & SIP) Initial setup of IP work points OpenStage S Family optipoint 410 / 420 variants and functions optipoint 150 S opticlient 130 features optipoint key module Mobile HFA HiPath 4000 License Concept Open Communications Strategy Page 17 of 47

18 HiPath 4000 TDM Work Points HiPath 4000 Assistant optipoint 500 work points optipoint modules Administration tasks Maintenance tasks (basic) Remote access concept (elementary) Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network Architecture (LAN / WAN) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) IP Network Protocols and Services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Price The UCCA Service HiPath 4000 exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCA Service HiPath 4000 (STI-801). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCA level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCA Service HiPath 4000 (STI-801). Candidate ID Click >>here<< to order your Candidate ID for the exam UCCA Service HiPath 4000 (STI-801). Page 18 of 47

19 UCCA Service OpenScape Office (STI-804) Target Group OpenScape Office Service Technicians. Profile The candidate for the UCCA Service OpenScape Office MX certificate needs the following knowledge: Enhanced basic knowledge of a standalone OpenScape Office MX communication system Basic knowledge of OpenStage IP work points incl. add-on modules Basic knowledge of internet telephony based on the SIP protocol Basic knowledge of OpenScape Office MX Mobility Basic knowledge of the OpenScape Office MX license concept Basic knowledge of Web Based Management for standalone system administration Basic knowledge of OpenScape Office (Application Suite) Conceptual knowledge of software upgrade, maintenance and remote access Basic knowledge of the underlying technologies The candidate is involved in the following activities: Installation and configuration of OpenScape Office MX standalone systems Installation and configuration of OpenScape Office Application Suite Integration of OpenScape Office MX into the customer LAN environment Basic setup of internet telephony based on the SIP protocol Performing necessary tasks for system configuration including work points Simple troubleshooting in OpenScape Office MX standalone systems System commissioning, including telephone end-user instruction Exam Contents OpenScape Office MX OpenScape Office MX Hardware and Configuration System architecture System variants Initial startup, system default Initial startup, system maintenance, serviceability OpenScape Office (Application Suite) System Software components myportal Outlook Integration myattendant Installation and basic features OpenScape Office MX Web Based Management Structure / Wizards User profiles Administration tasks OpenScape Office MX Work Points Station features Trunk features System features Plug & Play installation of work points (DLI, DHCP) Initial setup of IP work points OpenStage models and functions OpenStage add-on modules OpenScape Personal Edition Analog stations, fax OpenScape Office MX SIP Configuration SIP carrier SIP stations OpenScape Office MX License Concept Page 19 of 47

20 OpenScape Office MX Remote Access and Maintenance Remote access configuration - SSDP (Smart Service delivery platform) Backup & restore Software upgrade (system and work points) Maintenance (simple troubleshooting) OpenScape Office MX Mobility Mobility Entry (GSM Mode, WLAN Mode) IP Mobility Teleworking (One Number Services) Maintenance tasks (basic) Remote access concept (elementary) Basic Technologies Telephony IP network protocols and services Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network architecture (LAN / WAN) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Price The UCCA Service OpenScape Office (STI-804) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCA Service OpenScape Office (STI-804). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCA level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCA Service OpenScape Office (STI-804). Candidate ID Click >>here<< to order your Candidate ID for the exam for the UCCA Service OpenScape Office (STI-804). Page 20 of 47

21 UCCA Service OpenScape Voice (STI-803) Target Group OpenScape Voice Service Technicians. Profile The candidate for the UCCA Service - OpenScape Voice needs the following knowledge: Basic understanding of OpenScape Voice deployment scenarios Basic knowledge of OpenScape Voice architecture and components Basic knowledge of globally supported gateways for OpenScape Voice Basic knowledge of OpenScape Voice Assistant for administration Basic knowledge of OpenScape Voice Assistant for maintenance/troubleshooting Basic knowledge of the OpenScape Voice licensing concept Basic knowledge of OpenStage SIP and optipoint SIP phones Overview of the OpenScape UC Application, HiPath ProCenter and OpenScape Xpressions used with OpenScape Voice Basic knowledge of the underlying technologies Basic understanding of the SEN Open Communications strategy The candidate is involved in the following activities: Installation and configuration of OpenScape Voice Performing necessary tasks for system configuration including work points Simple troubleshooting in the OpenScape Voice platform Set up of remote administration access for the OpenScape Voice System commissioning, including telephone end-user instruction Exam Contents OpenScape Voice OpenScape Voice Basic System (standalone) OpenScape Voice Application license concept System architecture Resilient Telco Platform Reliability and availability (dual node configuration, redundancy) Scalability Deployment scenarios Open Communications Strategy HiPath 8000 Gateways Survivability concept Overview of survivable SIP gateways RG 8700, RG 2700 OpenScape Voice Application Features Station features Business Group features Enterprise telephony features overview OpenScape Voice Application Assistant Administration tasks Maintenance tasks (basic) Remote access concept (elementary) SIP Work Points Initial setup of SIP work points OpenStage S family optipoint 410 S / 420 S F33 optipoint 150 S Application Overview OpenScape UC Application HiPath ProCenter OpenScape Xpressions Page 21 of 47

22 Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network Architecture (LAN / WAN) IP Network Protocols and Services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Price The UCCA Service OpenScape Voice (STI-803) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCA Service OpenScape Voice (STI-803) Admission Test The admission test is an online test available on our web portal. The admission test at the UCCA level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCA Service OpenScape Voice (STI-803) Candidate ID Click >>here<< to order your Candidate ID for the exam for the UCCA Service OpenScape Voice (STI-803). Page 22 of 47

23 UCCP Service HiPath 3000 (STI-101) Target Group HiPath 3000 Service Technicians, recommended is half a year of practical experience with installation and/or maintenance of HiPath 3000 standalone systems and HiPath 3000 networks as well as basic knowledge of HiPath HG Profile The UCCP Service Open & Converged Networks - HiPath 3000 Engineer has the following knowledge: Advanced knowledge of the HiPath 3000 communication system including: o Networking configurations and features (IP and TDM) within the own system family. o System features of HiPath 3000 o VoIP functionality of HiPath HG 1500 o Platform related access points and work points o HiPath 3000 administration tools o Internet telephony via SIP protocol o Concept for licensing o Maintenance and Remote Access Basic knowledge of networking with HiPath 3000, OpenScape Voice and HiPath Basic knowledge of OpenScape Office HX Advanced knowledge of the underlying technologies. The candidate is involved in the following activities (post-sales): Installation, configuration, administration, and maintenance of HiPath 3000 communication systems including necessary tasks for system generation with work points and access points Configuration and administration of HiPath 3000 networks (TDM and IP) Configuration of basic network connections to HiPath 3000, OpenScape Voice, and HiPath 4000 Installation, configuration, and administration of OpenScape Office HX Installation, configuration, and administration of HiPath HG 1500 for VoIP (IP work points) Troubleshooting in the HiPath 3000 communication platform (standalone and networked systems) with work points and access points Remote administration and remote maintenance of the HiPath 3000 communication system Commissioning including customer instruction Exam Contents HiPath 3000 Platform HiPath 3000: HiPath 3000 Network Configuration HiPath 3800 specifics HiPath 35x0 / 33x0 specifics Station features Attendant features Group features Trunk features System features / licensing Entry Voice Mail Call charge recording Software update Networking protocols Networking features Least Cost Routing (LCR) Networking to other HiPath and OpenScape Platforms Basic knowledge of networking with HiPath 3000, OpenScape Voice, and HiPath 4000 Numbering plans: Open, closed, according to E 164. Page 23 of 47

24 HiPath 3000 Manager Assistant T HiPath 3000 Manager C HiPath 3000 Manager E Maintenance (e.g. error history) APS transfer Online / remote access HiPath HG 1500 Hardware variants / Initial start up CLI basics and Boot-CLI Web Based Management VoIP gateway functions VoIP gatekeeper functions Data backup Firewall and security Software and firmware upgrade HiPath 3000 SIP Configuration SIP carrier SIP work points HiPath Work Points and Clients Initial start up Features Administration Software upgrade HiPath Deployment Service HiPath 3000 Security System access with HiPath 3000 Manager E Direct and remote administration access Firewall functions and log files Disaster recovery Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Network security components design (firewalls, IDS, PKI, etc.) Network architecture (LAN / WAN / WIFI) IP network protocols and services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Optimizing of voice transmission, parameters for voice quality Protocols for voice transmission over data networks Quality of Service (QoS) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Internet access and LAN-WAN routing via internet Wireless LAN Power over LAN QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks QoS parameters Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Page 24 of 47

25 Price The UCCP Service HiPath 3000 (STI-101) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service HiPath 3000 (STI-101). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCP Service HiPath 3000 (STI-101). Candidate ID Click >>here<< to order your Candidate ID for the exam UCCP Service HiPath 3000 (STI-101). Page 25 of 47

26 UCCP Service HiPath 4000 (STI-400) Target Group HiPath 4000 Service Technicians, recommended is half a year of practical experience with installation and/or maintenance of HiPath 4000 standalone systems and HiPath 4000 networks as well as basic knowledge of HiPath HG Profile The candidate for the UCCP Service HiPath 4000 needs the following knowledge: Advanced knowledge of the HiPath 4000 communication system including o HiPath 4000 hardware and system features o Platform related access points and work points o Networking configurations and features within the same system family o VoIP functionality of HiPath HG3500 o Internet telephony via SIP protocol o HiPath 4000 troubleshooting and remote administration Advanced knowledge of HiPath license management and HiPath administration Basic knowledge of networking with OpenScape Voice and HiPath 3000 o Advanced knowledge of the underlying technologies such as telecommunication technologies and protocols o Network technologies and protocols (LAN/WAN) o Voice over IP (VoIP) o Quality of Service o Mobility technologies The candidate is involved in the following activities (post sales): Exam Contents Installation, configuration, administration, and maintenance of HiPath 4000 communication systems including necessary tasks for system generation with work points and access points Performing necessary tasks for system generation including work points Configuration and administration of HiPath 4000 networks (TDM and IP) Configuration of basic network connections to HiPath 3000 and OpenScape Voice Installation, configuration and administration of HiPath HG 3500 for VoIP (IP work points) Troubleshooting in the HiPath 4000 communication platform (standalone and networked systems) with work points and access points Remote administration and remote maintenance of the HiPath 4000 system Commissioning including telephone user instruction HiPath 4000 HiPath 4000 Basic System (Standalone) HiPath HG 3500 System architecture System variants Boards Power supply Hardware Functionality Features Installation Initial setup Page 26 of 47

27 HiPath 4000 features HiPath 4000 features Station features Group features Key system (basic configuration) Attendant features Trunk features System features AMO concept Usage of AMOs Most significant AMOs (no parameters) Distributed architecture concept IPDA (basic) Architecture System features Components HiPath 4000 Assistant Administration tasks Maintenance tasks (basic) Remote access concept (elementary) IP Work Points (HFA & SIP) Initial setup of IP work points OpenStage S Family OpenStage Personal Edition features Mobile HFA HiPath 4000 TDM Work Points OpenStage TDM HiPath 4000 Networking Configuration Networking protocols Networking features Least Cost Routing (LCR) Networking to other HiPath platforms Basic knowledge of networking with HiPath 3000 and OpenScape Voice Numbering plans: Open, closed, according to E 164 Open Communications Strategy HiPath 4000 License Concept Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network architecture (LAN / WAN) IP Network Protocols and Services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Page 27 of 47

28 Price The UCCP Service HiPath 4000 (STI-400) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service HiPath 4000 (STI-400). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCP Service HiPath 4000 (STI-400). Candidate ID Click >>here<< to order your Candidate ID for the exam UCCP Service HiPath 4000 (STI-400). Page 28 of 47

29 UCCP Service OpenScape Voice (STI-303) Target Group OpenScape Voice Service Technicians, Solution Integrators and Engineers. Profile The candidate for the UCCA Service - OpenScape Voice needs the following knowledge: Advanced knowledge of OpenScape Voice: o OpenScape Voice architecture o OpenScape Voice features and services o OpenScape Voice system administration o OpenScape Voice gateways o Media Server o OpenScape Voice licensing Basic knowledge of IP networking, troubleshooting and network monitoring Basic knowledge of OpenScape Voice maintenance Basic knowledge of telecommunication and mobility basics Advanced knowledge of the underlying technologies o Network architecture, protocols, and services (LAN / WAN) o Voice over IP (VoIP) o Quality of Service (QoS) o Network security o Linux basics Exam Contents OpenScape Voice OpenScape Voice Voice basic configuration Create business group Routing (basic and advanced) Routing via PNP, CNP and GNP to subscribers and endpoints Fallback from CNP / GNP to PNP Routing troubleshooting (simulate dial) Display services / number modification OSMO / features Emergency Call Routing (E911) Bandwidth management (call admission control) Security Mass provisioning OpenScape DLS Functions, components, interfaces, and operation of the DLS in general Installation and product licensing Account management (roles and rights, policy features) DLS handling in general Software deployment /IP clients and DLS Working with templates and device profiles DHCP Settings for DLS address and VLAN ID Auto configuration / Plug&Play Connection DLS / OpenScape Voice CMP and HiPath4000 Manager via API Interface Maintenance (backup/restore) Page 29 of 47

30 OpenScape Branch Hardware of OpenScape Branch (all types) Deployment scenarios of OpenScape Branch First startup Initial configuration of OpenScape Branch Redundancy DNS-SRV Branch meshing Branch in a Branch Standard operations to maintain OpenScape Branch Local GUI / tracing Basic Technologies Telephony IP Network Protocols and Services Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Optimizing of voice transmission, parameters for voice quality Protocols for voice transmission over data networks Quality of Service (QoS) Linux Basics QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks QoS parameters Network architecture (LAN / WAN / Wi-Fi) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Internet access and LAN-LAN routing via internet Wireless LAN Power on LAN Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Network security components and design (firewalls, IDS, PKI etc.) Port security IEEE 802.3ad Virtual Private Network (VPN) Spanning Tree Protocol (STP) Multiple Spanning Tree Protocol (MSTP) Components for security solutions in telecommunications Page 30 of 47

31 Price The UCCP Service OpenScape Voice (STI-303) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Voice (STI-303). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCP Service OpenScape Voice (STI-303). Candidate ID Click >>here<< to order your Candidate ID for the exam the UCCP Service OpenScape Voice (STI-303). Page 31 of 47

32 UCCP Service OpenScape UC Application (STI-304) Target Group All OpenScape Specialists. Profile The candidate for the UCCP Service OpenScape UC Application certificate needs the following knowledge: Knowledge of OpenScape Voice o OpenScape Voice architecture o OpenScape Voice features and services o OpenScape Voice system administration o OpenScape Voice license Advanced knowledge of OpenScape UC Application o OpenScape UC Application deployment models and integration o OpenScape UC Application licensing and user configuration o OpenScape UC Application installation and configuration o OpenScape UC Application Media Server o OpenScape UC Application OpenScape UC Application interfaces o OpenScape UC Application CSTA, LDAP, Xpressions Integration o OpenScape UC Application Backup and Restore o OpenScape UC Application Tracing and Logging Knowledge of OpenScape UC Application Instant Messaging Knowledge of telecommunication and mobility basics Advanced knowledge of the underlying technologies o Network architecture, protocols, and services (LAN / WAN) o Voice over IP (VoIP) o Quality of Service (QoS) o Network security o Linux basics Page 32 of 47

33 Exam Contents OpenScape UC Application OpenScape Voice Voice Basic configuration Create business group Routing (basic) Routing via PNP, CNP and GNP to subscribers and endpoints Fallback from CNP / GNP to PNP OSMO / Features OpenScape UC Application Installation of Unified Communications Application (Small Deployment) Connectivity to OpenScape Voice Required configuration of OpenScape Voice for OpenScape UC Application Configuration of the voice, speech and conference portals UC Conferencing (Open/Moderated/MeetNow!/2-3 Conference/Scheduled) Configuration and features of the UC Media Server Xpressions (Voice only) installation/configuration and licensing Xpressions Integration / LDAP Integration OpenFire Integration (Instant Messaging) OpenScape DLS Overview of the DLS (components, interfaces and operation of the DLS in general) Installation and product licensing Account management (roles and rights, policy features) DLS handling in general Software deployment Working with templates and device profiles DHCP settings for DLS address and VLAN ID Auto configuration / Plug&Play IP Clients and DLS Introduction to the connection DLS / OpenScape Voice CMP via API Interface Introduction to the connection DLS / HiPath 4000 Manager via API Interface Maintenance (backup/restore) Basic Technologies Telephony Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS; Bluetooth Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ) QoS components in Voice over IP networks QoS parameters IP network protocols and services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Network architecture (LAN / WAN / Wi-Fi) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Internet access and LAN-LAN routing via internet Wireless LAN Power on LAN Linux Basics Page 33 of 47

34 Voice over IP (VoIP) Network Security Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Optimizing of voice transmission, parameters for voice quality Protocols for voice transmission over data networks Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Network security components and design (firewalls, IDS, PKI etc.) Port security IEEE 802.3ad Virtual Private Network (VPN) Spanning Tree Protocol (STP) Multiple Spanning Tree Protocol (MSTP) Components for security solutions in telecommunications Price The UCCP Service OpenScape UC Application (STI-304) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape UC Application (STI-304). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCP Service OpenScape UC Application (STI-304). Candidate ID Click >>here<< to order your Candidate ID for the exam UCCP Service OpenScape UC Application (STI-304). Page 34 of 47

35 UCCP Service OpenScape Contact Center (STI-305) Target Group Application Specialists, customers that maintain OpenScape Contact Center and remote technicians. Profile The candidate for the UCCP Service OpenScape Contact Center needs the following knowledge: Upgrade from earlier versions to OpenScape Contact Center Concepts of OpenScape Contact Center Licensing of OpenScape Contact Center, licensing for CDSS Call Director Preparing Windows Server for the installation of OpenScape Contact Center Installing OpenScape Contact Center Main Server Implementing OpenScape Contact Center in a simple Windows environment Configuration of OpenScape Contact Center User handling with the Client Desktop Application of OpenScape Contact Center Configuring wallboards Integrating LDAP directories including line and presence state Backups Diagnostic files, maintenance, and patches Skills-based routing, skill scoring, call distribution scenarios Multi tenancy Multiple time zones media Callback media Web collaboration media into other web features Overview on Interfaces Exam Contents OpenScape Contact Center Advanced knowledge of Contact Center Fundamentals including Contact Center concepts Routing Call Director Wallboards Advanced Knowledge of Contact Center Configuration including Client desktop Advanced routing working with contact data, database integrated routing and custom functions Skill-based routing LDAP and presence integration Advanced Knowledge of Multimedia Integration including Callback routing routing Chat Advanced Knowledge of Contact Center deployment including Installation Maintenance IT security Interfaces (IVR API, VXML, ScreenPop API, ODBC, Scripting) Page 35 of 47

36 Price The UCCP Service OpenScape Contact Center (STI-305) exam costs are free of charge, the costs are already included on the course costs. The exam is offered after the last day of the course Curriculum OpenScape Contact Center V8 for Service at the local Unify Academy. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Contact Center (STI-305). Page 36 of 47

37 UCCP Service OpenScape Office (STI-104) Target Group OpenScape Office Service Technicians, Solution Integrators and Engineers. Profile The candidate for the UCCP Service OpenScape Voice certificate needs the following knowledge: System Features o UC features (Application Suite) o Client features myportal, myattendant, Fax Printer o Auto Attendant o Active Directory Integration - MS-Outlook Contact/Calendar o Serviceability o Add-on i.e. VPN-Scenario VMware Basics o LX installation within a virtualized environment o LX configuration o Networking to MX via network assistant - no expert-mode o Maintenance Network architecture, protocols and services (LAN / WAN) o Voice over IP (VoIP) o Quality of Service (QoS) o Network security o Linux basics Exam Contents OpenScape Office Product Know How System Features UC Features (Application Suite) Client features myportal, myattendant, Fax Printer Auto Attendant Active Directory Integration MS-Outlook Contact/Calendar Serviceability Add-on i.e. VPN-Scenario VMware Basics LX installation within a virtualized environment LX configuration Networking to MX via network assistant no expert-mode Maintenance Page 37 of 47

38 Basic Technologies Telephony Linux Basics Telephone networks (public and private) Transmission principles (e.g. voice coding) PSTN / ISDN (protocols and services) ISDN numbering plan IP Network Protocols and Services OSI layer model Network protocols (e.g. TCP / IP, Ethernet) Network services (DHCP, DNS Telnet etc.) Voice over IP (VoIP) Basics of VoIP networks Standards for voice transmission over data networks (G.711, G.723 etc.) Voice over IP protocols (e.g. H.323 family, SIP) Optimizing of voice transmission, parameters for voice quality Protocols for voice transmission over data networks Quality of Service (QoS) QoS standards / terminology (IntServ, DiffServ, MPLS) QoS components in Voice over IP networks QoS parameters Network Mobility Basics WLAN, Wi-Fi, handover, roaming GSM, GPRS, UMTS, HDSPA, Bluetooth Network architecture (LAN / WAN) OSI layer model Network technology, topology, architecture Network components (router, switch, NIC etc.) Internet access and LAN-LAN routing via internet Wireless LAN Power over LAN Network Security Terms of telecommunications and information security Possible security risks in networks Ciphering and encryption basics Basics of network security components (firewalls) Network security components and design (firewalls, IDS, PKI etc.) Port security IEEE 802.3ad Virtual Private Network (VPN) Spanning Tree Protocol (STP) Multiple Spanning Tree Protocol (MSTP) Components for security solutions in telecommunications Price The UCCP Service OpenScape Office (STI-104) exam costs Click >>here<< to order your voucher. Course Recommendation Click >>here<< to see the course recommendation for the exam UCCP Service OpenScape Office (STI-104). Admission Test The admission test is an online test available on our web portal. The admission test at the UCCP level primarily serves to convey to candidates a first impression of the actual exam procedures, get them interested, and eliminate possible apprehensions or reluctance. After passing the admission test a Candidate ID can also be obtained. Click >>here<< to access the admission test for the UCCP Service OpenScape Office (STI-104). Candidate ID Click >>here<< to order your Candidate ID for the exam for the UCCP Service OpenScape Office (STI-104). Page 38 of 47

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