EXPERIENCE. OUTCOMES. EXCELLENCE.

Transcription

1 EXPERIENCE. OUTCOMES. EXCELLENCE. WILLIS WORKPLACE RISK PRACTICE OUR CAPABILITIES Workplace Risk Ca

2 FINDING BETTER WAYS Avoid? Control? Retain? Transfer? How you manage the risks confronting your business has a critical effect on your overall performance, reputation and stakeholder value. Willis brings together market leading professional expertise and a determined, innovative approach to deliver cutting edge risk and insurance solutions. We are the only professional services organisation to integrate insurance broking and risk consulting services across Operational Risk, Boardroom Risk and People Risks. We continually challenge the status quo, helping our clients to find better ways to assess and treat risks, ultimately driving down the cost of insurance and protecting stakeholder value. Workplace Risk Capabilities. Experience. Outcomes. Excellence. 1

3 WHAT WE DO The Willis Workplace Risk Practice is the leading provider of strategic Workplace Risk services to Australia s Top 500 companies. We specialise in three core areas of Workplace Risk including: Workers Compensation Insurance Self Insurance (including Comcare) Safety All of our services are directed toward achieving beneficial results for our Clients across three broad areas: Protecting the Corporation and its Executives Achieving sustained Financial advantages Streamlining the administration of Risk and Insurance OUR CORE VALUES Our strategies, structures, professional development and recognition programs are built upon: Passionate focus on Client needs Professional rigour. Technical excellence. Fearless advice For most companies, Workers Compensation is a significant operating expense. However it is also variable and manageable. Our Workplace Risk Practice is dedicated to assisting businesses to minimise their Total Cost of Workplace Risk, both short-term and long-term. We work with your existing resources to deliver measurable results. Peter Madden Executive Director Workplace Risk Practice Workplace Risk Capabilities. Experience. Outcomes. Excellence. 2

4 WHY FOCUS ON WORKPLACE RISK There are a number of Workplace Risks in your organisation that Willis can assist in identifying and managing. These include: THREATS Workplace Risk exposes your organisation to: Significant and Compulsory Financial Cost (Workers Compensation) Onerous liabilities upon your Corporation and Executives (e.g. Industrial Manslaughter) Significant Industrial Relations Challenges including instances of unions utilising Safety Legislation as a major negotiating lever. OPPORTUNITIES Conversely, Workplace Risk provides your organisation with the opportunity to: Greatly reduce a major core organisation expense Work with your employees toward an important mutual objective (i.e. Safety) Directly influence your corporate culture and the well-being of employees Achieve sustained performance improvement a competitive advantage RELATIONSHIPS & EXPERIENCE As a dedicated Workplace Risk team, we are 100% focused on understanding the legislative framework and future direction of each of the workers compensation schemes across Australia. This ensures we can provide our clients with the best advice in relation to workers compensation insurance options available. Based on this commitment, relationships with relevant Federal and State Authorities and Insurers/Agents are imperative and have been established with: Commonwealth Authorities (Comcare) State based Workers Compensation Authorities throughout Australia (WorkCover) All Insurers and Agents throughout Australia in our role as an insurance broker Workplace Risk Capabilities. Experience. Outcomes. Excellence. 3

5 UNDERSTAND YOUR POSITION Performance Assessment involves an appraisal of your organisation s current Workplace Risk status, including identifying imminent Opportunities and Threats. Prior to understanding what is required by your organisation to manage its Workplace Risks, we undertake a Performance Assessment. SERVICE Performance Assessment ACTIVITIES Preliminary review of current Status Identification of Threats and Opportunities Appraisal of Key Performance Drivers Negotiation of Insurance Placements Establishment of Insurer / Service Provider Agreements Once we have assessed your performance we will determine, with you, the most appropriate approach to achieve immediate benefits and Sustained Performance Improvement. This may be via a Tactical or Strategic approach - or both. These steps can be applied to your organisation if you are: Traditionally insured Seeking to move into Self Insurance, or As a strategic management tool if you are already self insured Workplace Risk Capabilities. Experience. Outcomes. Excellence. 4

6 WORKPLACE RISK: TAKING CONTROL The Tactical Approach establishes actions that provide your organisation with short term, direct benefits. SERVICE Tactical Approach ACTIVITIES Premium and Policy structuring for financial benefit Claims reviews and negotiations Establishing systems and processes Achieving Safety Compliance Once we have worked with you to deliver short term direct benefits, we will discuss the most appropriate approach to achieve Sustained Performance Improvement through a Strategic Approach. The Strategic Approach encompasses a Workplace Risk Program, drawing together all tactics to achieve sustainable, long-term, performance improvement. SERVICE Strategic Approach ACTIVITIES Determine Insurance Strategy Traditional or Self Insured? Define Workplace Risk roles and accountabilities Define Workplace Risk Key Performance Indicators Safety Leadership and Cultural Program Safety Hazard Management Program Strategic Claims and Injury Management Program Management System Workplace Risk Capabilities. Experience. Outcomes. Excellence. 5

7 WORKERS COMPENSATION SPECIALIST SERVICES The Workplace Risk Practice are specialised consultants focused on the financial management of workers compensation. All of our services are focused on achieving sustainable performance improvements. SERVICE ACTIVITIES OUTCOMES Policy Management Premium Management Claims Management Injury Management Policy placement Payment arrangements Establishing service standards with insurers Review of Policy structure, classification and rate Internal premium allocation modelling Scenario modelling including Mergers & Acquisitions (M&A), Divestments, Restructures Audit and remuneration support Advice and support for significant cases Review and development of procedures, systems and software Development of case action plans Outsourcing and upskilling Early intervention procedures and systems Return to work strategies and tactics Task analysis Cover placed / compliance Cash flow benefits Accountable service from insurers Best premium Costs allocated fairly for internal ownership The right information enabling decisions and best premium Avoidance of unforeseen audit outcomes Premium impact minimisation Framework to manage claims and achieve maximum results Expertise enabling better decision making Resourcing options and alternatives Claim cost minimisation Successful and durable return to work Trouble-shooting problem matters Workplace Risk Capabilities. Experience. Outcomes. Excellence. 6

8 SELF INSURANCE SPECIALIST SERVICES Self Insurance may be an option for your organisation and Willis can assist you in understanding your options to Self Insure. Our services are customised based on whether you are considering entering into Self Insurance (Pre-Licence), or whether you are already in Self Insurance (Post Licence). SERVICE ACTIVITIES OUTCOMES Self Insurance (Pre Licence) Self Insurance (Post Licence) Eligibility assessment (State Schemes and Comcare) Viability assessment Systems assessment and improvement Cost Benefit Analysis Assistance through transition Strategic partner in ongoing license management Third Party Gap Analysis / Health Check License renewals Review of management systems Eligibility established Viability quantified and roadmap established Expert partner accessible through the improvement, application and assessment process to attain license Performance monitoring and measurement Ensuring compliance with license requirements Completion of license renewals Recommendations for Continuous Improvement Workplace Risk Capabilities. Experience. Outcomes. Excellence. 7

9 SAFETY MANAGEMENT SPECIALIST SERVICES Willis Safety Services are strategically aligned to your overall business objectives and workers compensation strategy - regardless of whether you are traditionally insured for workers compensation or Self Insure. SERVICE ACTIVITIES OUTCOMES Leadership & Culture Safety & Systems Hazard Management Incident Investigation Education Climate survey facilitation and action plan development Development of dual responsibility of management and staff Review and development of procedures, systems and software Review current OHS management system utilising Safety Map, AS 4801 and others Identify gaps and priorities Develop policies and procedures Status review and development of action plan Risk assessments undertaken Review and development of procedures, systems and software Immediate response under legal privilege Development of action plan Interview of operational management and staff Assessment of procedures versus application Preparation of circumstance report Customisation of accredited training Legislative background Assessment methodologies Hierarchy of Control (Australian Risk Management Standard) Input and buy-in across the organisation Executive to shop-floor ownership established Updated standards living in the organisation Customised system established to National / State standards Action plan established Management system living in organisation Risk Assessments and Controls Roadmap established including current position and objectives Action plan for risk improvement Management system living in the organisation Initial communication with operational management and staff Findings to assist defence where required (in conjunction with specialist lawyer) Expert advice under legal privilege Recommendations for risk improvement Expert training for managers Development of legislative awareness Internal Safety competency developed for practical application Workplace Risk Capabilities. Experience. Outcomes. Excellence. 8

10 OUR CLIENTS Willis Workplace Risk Practice have partnered many organisations to deliver both financial and operational improvements. Businesses we have partnered include: Workplace Risk Capabilities. Experience. Outcomes. Excellence. 9

11 CONTACT DETAILS Willis have offices located in all States of Australia. For more information relating to Workplace Risk services, please contact any member of our Workplace Risk Executive. NATIONAL CONTACT DIRECT PHONE MOBILE Level 5, 570 Bourke Street Melbourne VIC 3000 GPO Box 956 Melbourne VIC 3001 Peter Madden NEW SOUTH WALES Level 5, 179 Elizabeth Street Sydney NSW 2000 GPO Box Q216, QVB Post Shop, 1230 Sydney NSW 2001 Gary McMullen VICTORIA Level 5, 570 Bourke Street Melbourne VIC 3000 GPO Box 956 Melbourne VIC 3001 Claire Ebstein WESTERN AUSTRALIA Level 8 / 191 St Georges Terrace, Perth WA 6000 PO Box 7640 Cloisters Square, Perth WA 6850 Mary Cropley cropleym@willis.com Workplace Risk Capabilities. Experience. Outcomes. Excellence. 10

12 ABOUT WILLIS Willis Group Holdings Limited, is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around the world. Willis has more than 400 offices in nearly 120 countries, with a global team of approximately 20,000 Associates serving clients in some 190 countries. Additional information on Willis may be found at A MENTAL Workplace Risk Capabilities. Experience. Outcomes. Excellence. 11

13 WILLIS AUSTRALASIA ABN ADELAIDE Level Flinders Street ADELAIDE SA 5000 Tel: Fax: BRISBANE Level 1 10 Eagle Street BRISBANE QLD 4000 Tel: Fax: HOBART Level 6 85 Macquarie Street HOBART TAS 7000 Tel: Fax: MELBOURNE Level Bourke Street MELBOURNE VIC 3000 Tel: Fax: PERTH Level St Georges Terrace PERTH WA 6000 Tel: Fax: SYDNEY Level Elizabeth Street SYDNEY NSW 2000 Tel: Fax: AUCKLAND Level 8 21 Queen Street AUCKLAND NZ Tel: Fax: CHRISTCHURCH Level Montreal Street CHRISTCHURCH NZ Tel: Fax: WELLINGTON Level Boulcott Street WELLINGTON NZ Tel: Fax: OTHER GROUP COMPANIES Willis Reinsurance Australia Level Elizabeth Street SYDNEY NSW 2000 Tel: Fax: WILLIS LIMITED Global Markets International 51 Lime Street London EC3M 7DQ UNITED KINGDOM Tel: Fax: Willis Employee Benefits Level Bourke Street MELBOURNE VIC 3000 Tel: Fax: Richard Oliver Underwriting Managers Level Bourke Street MELBOURNE VIC 3000 Tel: Fax: Workplace Risk Capabilities. Experience. Outcomes. Excellence. 12