Installation Guide. How to install your Wi-Fi Terminal

Transcription

1 Installation Guide How to install your Wi-Fi Terminal

2 Your Wi-Fi Terminal Installation Guide Need a hand? Call us on: UK ROI GIB To begin your installation you will need the following to hand: e Your Merchant Number (also known as Customer Number, Merchant ID or MID). You can find this on any correspondence we ve sent you. e Wi-Fi login details: Password and/or login details (depending on your network). Set up your terminal Before starting your installation you ll need to set up your terminal. Connect power to your base or Connect power to your handset. Connect your handset Place the terminal on the base unit or connect USB cable Wait for your terminal to charge for at least 2 hours, or until the battery icon shows it is fully charged, before continuing with the next steps. or Terminal installation Select W-Fi Network Begin your installation Follow this guide using the ENTER, MENU or CLEAR buttons to get started. We ll show you an example of the screen on the right-hand side of each section: Press ENTER To Continue Press ENTER to continue.

3 Information Using the keypad Press the MENU button (above the RED CANCEL button on the keypad) to activate the keypad. A Q 6, B R 7 - C S 8. D T 9 / E U : F V! ; G W < H I X Y # $ = > CAPS J Z %? K L 1 [ M 2 ( \ N 3 ) ] O 4 * ^ P 5 + _ The following table will appear on the screen: F1 F2 F3 F4 Use the keypad to enter the required information as you progress through the setup. Move Left Move Right Upper Case Up/Down Lower Case Using the buttons as shown above to highlight the desired character and press the GREEN ENTER button to select it. Use CLEAR to delete characters. Once you re done, press the MENU button again to close the keypad. Set up your Wi-Fi connection on your terminal This is where we start the Wi-Fi setup process. CONFIGURATION Battery Setup Cradle Setup Base Update Display > Wi-Fi Setup Scroll down using the arrow keys, highlight Wi-Fi Setup and press the Wi-Fi SETUP Click on profiles All Wi-Fi connections are set up on your terminal as a profile. > Profiles Infos IP Setup Select Profiles and press the

4 PROFILES Create a new profile If this is the first time setting up a Wi-Fi connection on your terminal you ll need to create a new profile. > New Profile Active Profile Modify Profile Remove Profile Select New Profile and press the CONNECTION METHOD Choose a connection method You can choose to scan for your network or select the manual connection option to key in the network name. See the soft keypad section on how to manually enter the network name. > Automatic Scan Manual Connection Select Automatic or Manual and press the Select your network If you selected automatic scan, choose your network from the list provided on your terminal screen. SELECT NETWORK > NETWORK-1 NETWORK-2 NETWORK-3 Select your network from the list and press the SECURITY TYPE > HOME SECURITY Choose a security type Home Security: Select this option if you have stand-alone Wi-Fi. Then move to step 09. Enterprise Security: Select this option if your Wi-Fi is handled as part of a larger network. We recommend asking for assistance from your network administrator for this option. Then move to step 10. ENTERPRISE SECUR Select your networks security type and press the GREEN ENTER button.

5 Home Security If you chose Home Security, follow these instructions. Cypher Highlight WPA/WPA2 and then press the In order to comply with data security standards (PCI DSS) your network must have WPA/WPA2 enabled. CYPHER NONE WEP64 WEP128 > WPA/WPA2 Wi-Fi Password Enter your Wi-Fi password and then press the Your Wi-Fi password is case sensitive. Wi-Fi PASSWORD > Enter password_ Network Priority Setting the priority will allow the terminal to prioritise one connection over another. If the connection you re using is your preferred method, make this a higher number than any others you may want to setup in the future. Choose your priority and then press the PRIORITY [Low=0/ high=20 > 1 Once you have finished the 3 steps above, press the RED CANCEL button 3 times to return to the main screen. Your terminal will re-boot and you can continue to step 11.

6 Enterprise Security If you chose Enterprise Security, follow these instructions. Select security settings Highlight PEAP and then press the EAP TLS TTSL > PEAP Set the priority Setting the priority will allow the terminal to prioritise one connection over another. If the connection you re using is your preferred method, make this a higher number than any others you may want to setup in the future. Choose your priority and then press the Choose the method of authentication Select MSCHAPV2 auth and then press the GREEN ENTER button PRIORITY [Low=0/ high=20] > 1 PHASE 2 auth=md5 > auth=mschapv2 Enter your username Enter your username and then press the USER > Enter username_ Enter your Wi-Fi password Enter your Wi-Fi password and then press the After this step, press the GREEN ENTER button once on the CERTIFICATE screen. PASSWORD > Enter password_ Once you have finished the 5 steps above, press the RED CANCEL button 3 times to return to the main screen. Your terminal will re-boot and you can continue to step 11. If your terminal asks you to restart the install, press the red cancel key twice.

7 Enter your Merchant Number When the terminal re-boots it will display installation failed, restart install. Press the red cancel key twice and the terminal will ask for your Merchant Number to be entered. Enter your merchant number. The terminal will automatically begin the installation and download all available updates. TERMINAL INSTALLATION Key in Merchant No. > e.g And then press ENTER Your terminal will now connect. Do not interrupt this process. Supervisor Code Create yourself a unique 4-digit code and make sure to remember it as it will be required to complete some functions e.g. refunds The terminal will now dial out again. You will see a receipt showing the Card Types that you can accept. SUPERVISOR CODE > XXXX Create a 4 digit code and press the GREEN ENTER button to confirm. Re-enter the code and press the GREEN ENTER button to confirm. Network Name Connected when green Information Understanding your Screen This is an example of the Wi-Fi terminal screen. Signal Strength ftcwpa5ghz 14:00 12/05/2016 Connected when Wi-Fi icon shown All done Once you ve successfully installed your terminal, you ll see this Ready Merchant Number XXXXXXXX Congratulations you can now start taking card payments! To start a sale transaction, just enter the amount and follow the instructions on-screen For all other transactions, press the MENU button

8 Add another Wi-Fi connection To add another Wi-Fi connection you ll need to complete an operation on your terminal known as Function 36. You can also use Function 36 to change the details of any existing Wi-Fi connections. Follow the step-by-step process to complete this: 1. Press the MENU button repeatedly until the SYSTEM MENU screen is displayed. 2. Highlight the Select Function option using the arrow keys and press the 3. Key in 36 at the function selection screen and press the 4. Enter your supervisor code and press the 5. Select YES when asked for Radio Setup. 6. Select Wi-Fi Setup from the Radio Setup screen. 7. Refer to step 4 onwards of this guide to help you through the rest of the process. More connection methods Your new Worldpay Wi-Fi terminal can also e Connect to your mobile phone so you can take payments anywhere* e Connect to any Wi-Fi Hotspot Mobile Phone Hotspots Data Usage Using the Wi-Fi terminal with a mobile phone hotspot uses a small amount of your mobile data A typical transaction only uses around 2KB of data We advise you to connect to a Wi-Fi network if available for software updates and monthly maintenance calls to minimise your data usage. Software updates are typically between 5 and 10MB in size and you will generally receive 2 updates per year. Maintenance calls are significantly smaller. *Compatible phones with Wi-Fi Hotspot capability. Important: make sure your terminal and Wi-Fi is connected and powered on at all times so that any software and security updates can be received by your terminal, keeping it fully compliant with payment regulations.

9 Getting in touch If you have any queries or issues, our UK-based Helpdesk is there for you 24/7 every day of the year. Just call us on: UK ROI GIB Stay supplied with tally rolls and accessories Your terminal comes with a couple of tally rolls, so you can start accepting transactions straight away. However, we d recommend you order some more as these may not last very long. You can order new rolls and other terminal accessories, online or by phone, from: or call: UK ROI GIB Monday to Friday 8.30am 5.30pm

10 Worldpay (UK) Limited. Registered in England No Registered Office: The Walbrook Building, 25 Walbrook, London, EC4N 8AF. Worldpay (UK) Limited is authorised by the Financial Conduct Authority under the Payment Service Regulations 2009 (No ) for the provision of payment services and is authorised and regulated by the Financial Conduct Authority for consumer credit activities. Worldpay, the logo and any associated brand names are all trademarks of the Worldpay group of companies worldpay.com WIFI0516