Mobile credit & debit card acceptance for your iphone

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1 Mobile credit & debit card acceptance for your iphone Datecs Bluepad50 PIN pad

2 Contents Content. Page. User Information CardEase Mobile - Introduction Basic requirements The Datecs Bluepad50 PIN pad Pairing the Datecs Bluepad50 with an iphone Setup - Loading & Configuring the Application Using CardEase Mobile Processing a sale transaction Linked refund Refunding a transaction Voice referral Mag stripe transactions Digital Signature capture Uncommitted Transaction WebMIS Reporting Tool Troubleshooting Frequently asked questions Support

3 User Information Record your Merchant Account and other useful information here. From time to time, you may need quick access to certain information in connection with your CardEase Mobile outfit. If you do complete these boxes, be sure to keep this book safe. Smartphone Mobile No. Phone IMEI Merchant Account Merchant ID (MID) Terminal ID (TID) (Issued by Creditcall upon sign-up) Transaction Key PIN pad Serial Number (On the back of the PIN pad) Operator PIN (At default, the last four digits of Creditcall TID and needed for Voice Referrals and Signature transactions) Notes User Information 1.

4 CardEase Mobile - simple mobile card acceptance Thank you for purchasing CardEase Mobile for your business - the revolutionary mobile phone based Point of Sale terminal. You will soon be enjoying the freedom to accept card payments from you customers wherever you are, and your business is sure to benefit from this mobility. How does it work? CardEase Mobile uses an application ( app ) on your iphone to process credit and debit card transactions, in conjunction with a small PIN pad which is linked using secured Bluetooth wireless technology. It s this simple: 1. You enter the amount you wish to charge your customer into the app. 2. Your customers insert their cards into your PIN pad and authenticate the transactions using their PIN, just like they would with any other PoS terminal. 3. The iphone then connects to Creditcall and via the internet to get bank authorisation for the transaction. The whole process only takes a maximum of 30 seconds and is fully secure. As far as your customer is concerned it s exactly the same process as paying for something in a shop. The CardEase Mobile application is simple to install on your iphone. This guide will help get you up and running as quickly as possible. What do I need? In order to process live card transactions you ll need to arrange the following: 1. A merchant account with one of Creditcall s recommended acquirers. 2. A Datecs Bluepad50 3. Download and configure the CardEase Mobile application (app) from the App store. Welcome to CardEase Mobile 2.

5 Basic requirements Merchant account This is a special card accepting account through which the money from transactions (from your customers cards) will be automatically transferred into your bank account. When you apply for a merchant account you state which bank account you want it linked to. MID This means Merchant ID and is your unique merchant identification number with your acquirer. PIN pad The CardEase Mobile system can be used with two card reader/pin pad units manufactured by Datecs.! Take great care of the PIN pad as the security of the CardEase Mobile system depends upon it. It is designed with tamper resistant, tamper evident technology which means that if it is ever opened or dismantled (this could happen if it is dropped), it will cease to work, permanently. Your customers need to trust the PIN pad as they will be inserting their cards and entering PINs into it, so it should be kept clean and protected carefully when not in use. Basic requirements 3.

6 1. The Datecs Bluepad50 PIN pad Card-swipe slot for non -chip cards USB Charger socket On/Off button Cancel key Confirm key Card entry slot Settings key The Datecs Bluepad50 PIN pad 4.

7 1. The Datecs Bluepad50 PIN pad Charging. The PIN pads have their own internal battery which needs to be charged before use. It can be charged from 2 sources: 1. Using the USB lead and the mains charger, available as an accessory. 2. Using the USB lead connected to a computer. When the charger is connected the below charging icons will show on the display screen. When charging is complete the battery icon on the far right will show as all blocked out. It can take up to 6 hours to charge the PIN pad if the battery is completely flat. The PIN pad can be used while the battery is being charged. The state of the battery is shown by a battery icon on the top right of the display. Switching on and off Press the power button on the top right of the keypad for a couple of seconds and it will power up and be ready for use in a few seconds, and will show the Datecs logo on the display. To switch the PIN pad off, press and hold the power button until the device screen goes blank. If the PIN pad is left powered up & unused for a period of time, it will automatically induce low power mode, putting the PIN pad in standby where it uses very little power. It will immediately be ready for use once the power button is pressed again. This can be useful if you are expecting to make a number of transactions throughout the day and don t want to wait for the PIN pad to power up each time.! Never use any other charger than the ones supplied with the PIN pad as damage may result. Charging and switching on and off 5.

8 2. Pairing the Datecs Bluepad50 PIN pad with an iphone Before you start... The Datecs Bluepad50 PIN pad and the iphone need to establish a Bluetooth connection between them. Please follow the below instructions: Navigate to the settings and then the Bluetooth settings page in your iphone Press the red cancel key, the yellow settings key and the green OK key in sequence. Press OK to entering pairing mode. Bluetooth pairing 6.

9 2. Pairing the Datecs Bluepad50 PIN pad with an iphone Continued... The pairing code should appear on the PIN pad screen, press the green OK button on the PINpad and Pair on the iphone if it matches. The iphone will now show the PIN pad as being Connected. Note: Should the pairing fail press the i icon next to its name in the iphone and choose this device and use the Forgot this Device option and repeat the steps above. Bluetooth pairing 7.

10 3. Setup - Loading & Configuring the Application. The CardEase Mobile application The CardEase Mobile application is the point of sale programme that runs on the iphone and communicates with the PIN pad and an acquirer/processor to authorise transactions. To download the CardEase Mobile App, follow these instructions: Launch the App Store on your iphone and search for CardEase Mobile Select and download the CardEase Mobile App. Please note that you will need an Apple ID to be able to download apps from the App Store. When you first open the App you be prompted to create a password You will need to enter this each time you open the App. Note: If 5 incorrect passwords are entered in a row you will be required to create a new password and all information will be reset. Enter your Terminal ID and Transaction Key and ensure that it is in Test mode. Select Test Connection and the App will then test the connection between your device and the Creditcall Test platform. Setup Loading Application 8.

11 3. Setup - Loading & Configuring the Application. Once the connection has been tested select Next. The App will test that the Bluetooth is activated and you will be prompted to connect to your PINpad. You will have already paired the device to your PINpad (page 5) so the paired PINpad will appear in the Devices found screen. Select the PINpad from the list. (If your PINpad does not show here please follow the Bluetooth pairing steps on page 6) Setup 9.

12 3. Setup - Loading & Configuring the Application. The App will then connect to the PINpad and confirm when it is complete. You are now set up to start using the App and processing transactions. Select the settings tab in the top left corner of the screen. Setup 10.

13 3. Setup - Loading & Configuring the Application. From the settings screen tab you can do the following: * Change the Terminal ID * Adjust the volume * Perform a configuration update * View your last transaction * Run the set up wizard * Select a different PINpad You can also pair a new PIN pad with in the App instead of having to go back through the iphones settings by following these steps: From the menu select Settings. Select Select PIN pad Select Pair new PIN pad. Setup 11.

14 3. Setup - Loading & Configuring the Application. Ensure that the Bluetooth is turned on and active on the new PIN pad. If the Bluetooth is activated on the PIN pad it will appear in the Select An Accessory box. Select the new PIN pad. The App will now connect to the new PIN pad and confirm to pair in both the App and on the PIN pad. Once confirmed the new PIN pad will be paired and show in the list of devices ready for use. Setup 12.

15 4.1 Using CardEase Mobile Processing a sale transaction. You should now have completed the setup of CardEase Mobile and be ready to take your first card transaction. On the left hand side of the screen Select Sale. Before attempting to process a transaction, make sure your PIN pad is switched on and is on the home screen. To get to the home screen press the red button on the PIN pad. From the next menu, enter the amount of the transaction. Next, you can add a reference for the transaction so you can find it in the WebMIS reporting system later. This can be the customer s name, or an invoice number, or you can leave it blank. Then select card payment followed by the Next tab. Processing a sale transaction 13.

16 4.1 Using CardEase Mobile Processing a sale transaction - continued. Next, you will see Card Entry Prompted on the iphone. Hand the PIN pad to your customer and ask them to insert their card. They will be prompted to confirm the amount, then enter their PIN. Once the PIN has been entered correctly CardEase Mobile will go online to authorise the transaction. The speed of this depends upon the signal strength at your location. It should take no longer than 30 seconds. Making a sale transaction 14.

17 4.1 Using CardEase Mobile Processing a sale transaction - continued. You will then see a confirmation screen, showing the receipting options. You must select at least one. CardEase Mobile supports e-receipting, by or SMS as well as supporting AirPrint. You can ask your customer which they prefer, tick the appropriate box, then select Send Receipts. Processing a sale transaction 15.

18 4.1 Using CardEase Mobile Processing a sale transaction - continued. SMS and receipt will have a similar format to the below: Note: If the customer does not wish to provide you with either their mobile number or address yet still requires a receipt, you can use the CardEase Mobile receipt pad to provide a hand-written receipt. Making a sale transaction 16.

19 4.2 Using CardEase Mobile Taking your first sale transaction Linked Refund The last transaction that was processed can be refund after a receipt has been issued, this is called a linked refund. An amount no more than the original amount can be refunded here. To process this linked refund select Linked Refund at the bottom of the screen. Enter the amount you wish to refund. The maximum you can refund is displayed in the top right corner or the screen. Enter a reference if you require one. Select Next. The App will now go online to authorize this refund. Once the refund has been approved you will be able to issue a receipt. Selecting the Finish tab will take you to the home screen. Linked refund 17.

20 4.3 Using CardEase Mobile Refunding a transaction You may occasionally need to issue refunds for transactions taken by card. CardEase Mobile provides the facility to refund any amount. On the left hand side of the screen Select Refund. Before attempting to process a refund, make sure your PIN pad is switched on. From the next menu, enter the amount of the refund transaction in pounds and pence. Next, in the same way as a sale transaction you can add a reference for the transaction. When you are sure the details are correct, click Next. Refunding a sales transaction 18.

21 4.3 Using CardEase Mobile Refunding a transaction - continued Next you will see Card Entry Prompted on the iphone. Hand the PIN pad to your customer and ask them to insert their card and confirm the refund amount. A PIN may be required for a refund transaction. When the refund is authorised you will see the confirmation screen with the receipting options. You are required to issue a receipt for this transaction. Select Finish to go to the CardEase Mobile application main screen. Note: A card present refund can only be authorised if there is sufficient signal for the iphone to connect to the internet. If there is no network coverage, you will need to action a cardnot-present refund using WebMIS - Creditcall s transaction management system when you return to your office. Refunding a sales transaction 19.

22 4.4 Using CardEase Mobile Voice referral The banks occasionally require voice referral for high value credit and debit card transactions. CardEase Mobile fully supports this bank requirement. If you plan to accept high value transactions it is worthwhile familiarising yourself with the procedure for voice referral. You can demo a voice referral in the Test environment by entering the amount of If voice referral is requested by the bank, you will see the following message displayed on the iphone after your customer has entered their PIN. Make a note of the telephone number displayed in the box Voice referral 20.

23 4.4 Using CardEase Mobile Voice referral (continued) Call the number shown on your iphone from any handset. The call will be answered by the bank and they may ask to speak to your customer to ask security questions. The bank will then speak to you again to authorise or decline the transaction. If the bank confirm the transaction then on the iphone, enter the auth code they will give to you, enter your operator PIN (the last four digits of your Terminal ID which should be recorded on page 1) and select Approve. End the call. CardEase Mobile will go online to complete the transaction. Voice referral 21.

24 4.4 Using CardEase Mobile Voice referral (continued) Issue the receipt in the normal way, by SMS, or a written receipt. Voice referral 22.

25 4.5 Using CardEase Mobile About magnetic stripe (magstripe) transactions Nearly all UK-issued cards and many European cards have a chip which is read when you insert a customer s card into your PIN pad. Cards that are issued overseas, for example in the USA, may not have a chip. You can still accept these cards, and CardEase Mobile will perform a normal online authorisation, although the procedure is slightly different, and your customer will be verifying the transaction by signature. Accepting a non-chip card Before starting the sale transaction process, take your CardEase Mobile receipt pad and fill in the details of the sale. Start a sale transaction in the usual way. When prompted to insert or swipe card, swipe the card through the slot at the top of the PIN pad with the magstipe facing away (card should be face down with the magstripe facing you) You can swipe from left-to-right or right-to-left. Ask the customer to sign the receipt pad and check that it matches the signature on the back of the card. CardEase Mobile will go online for authorization. Confirm that the signatures match and select Approve. Note: For digital signature capture please see page 24 Mag-stripe transactions 23.

26 4.5 Using CardEase Mobile Magstripe transactions (continued) If the transaction is approved, you can issue the handwritten receipt to the customer, together with an SMS and receipt if they wish. If the transaction is declined, you will need to seek alternative payment from the customer. Mag-stripe transactions 24.

27 4.6 Using CardEase Mobile Digital Signature capture Once CardEase Mobile has been online for authorisation it will require signature verification. A screen for the customer to perform a digital signature capture will appear. Pass the iphone to the customer and ask them to sign within the area. Select Next from the bottom right of the screen. You will then be asked to confirm your Operator PIN (this is the last 4 digits of your Terminal ID and should be recorded on page 1). Digital Signature capture 25.

28 4.6 Using CardEase Mobile Digital Signature capture signature Once you have entered the Operator PIN select Approve. You will now be able to issue a receipt as normal. Digital Signature capture 26.

29 4.7 Using CardEase Mobile Uncommitted Transactions If the connection is lost between authorisation and being committed then you will be prompted that the transaction was approved but not committed. To commit this transaction you must log into WebMIS and manually commit it. The transaction will look like the below in WebMIS (Approved but Uncommitted). Select the symbol on the far right of the transaction information. On the next screen you will be able to select Commit. You will then be prompted to confirm that you wish to commit this transaction. Uncommitted Transactions 27.

30 5. WebMIS Reporting Tool CardEase Mobile comes with the online WebMIS reporting tool which enables you to run reports and check transactions. The feature runs in real time so any transactions taken on CardEase Mobile will be shown instantaneously on WebMIS. Test WebMIS can be accessed online at https://testwebmis.creditcall.com/login.php or via the app. Main WebMIS features include: Real time reporting Online transaction capabilities Refunds Voids Receipting A full guide is available to download from the help option once you have logged in. WebMIS Reporting Tool 28.

31 6. Troubleshooting Troubleshooting suggestions PIN pad does not turn on. Check PIN pad charger. If not, try plugging PIN pad into a computer s USB port. Transactions always decline. This will happen if there is insufficient mobile coverage. Check network signal is present on your iphone. CardEase Mobile app only shows Update Application. This indicates a mandatory update is available. Select Update, then re-start PIN pad and iphone if necessary. I get a message TMS update failed. This indicates an error in the Terminal ID or Transaction Key. Check these and reenter if necessary as described on page 9. Troubleshooting 29.

32 7. Frequently asked questions Answers to common questions about CardEase Mobile. Can I swipe from right to left Yes the card swipe can be read from both directions. Left to right and right to left. Ensure the magstripe is the correct way up (page 22). What happens if I lose my PIN pad device? Contact Creditcall to purchase a new PIN pad. If I get a new SIM card or a new smartphone, what do I do? If you are sent a new SIM card by your network operator, this should not affect CardEase Mobile. Install the SIM card as instructed by the operator and wait for any SIM updates that may be sent. Ensure you have mobile internet services working before trying to use CardEase Mobile. If you get a new iphone, pair the PIN pad with it as described on Page 6, then load the app to the new iphone and set it up as described. What is the battery life of the PED device? It s a lithium battery, so life is determined by the number and depth of charge/ discharge cycles. The normal life is cycles which should equate to over 2 years typical use. Can this device be used by multiple users / shared device possible? We would not recommend that a PIN pad is paired with more than one iphone. How can I view transactions that I ve taken You can see all the transactions you have taken, including refunds, by using WebMIS - the CardEase Mobile Transaction Reporting System. You can access WebMIS from any internet-connected computer. Go to https://testwebmis.creditcall.com/login.php Log in here using the log in detail sent to you upon sign up. Troubleshooting 30.

33 8. Support Contact Details - CardEase Mobile Pilot As a participant in the CardEase Mobile pilot, we are very interested to hear about your experience of using the system, whether good or bad. If you have any questions at all, please don t hesitate to contact us directly. The Support Centre can be reached between Mon-Fri from 0900 to 1700 on the following address: You can also visit: Contact details Issue 2. August 2014

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