can you harness clouds without creating storms?

Transcription

1 SOLUTION BRIEF Cloud Solutions for the Enterprise can you harness clouds without creating storms? we can

2 Accelerate your transformation into master of a dynamic services supply chain so you can: Optimize business value with insight and controls to preserve choice and guide investment and sourcing decisions; Protect and assure public and private cloud services for security and quality as part of your service mix; Realize agility and cost-efficiency faster with solutions to quickly plan, assemble, and dynamically provision elastic services across private and public clouds. 02

3 executive summary Challenge Cloud computing is a disruptive transformation for IT. Public cloud offerings allow the business to directly access external services, creating security holes and quality blind spots while potentially eroding enterprise IT s perceived value. To become internally agile and efficient, IT must go beyond just virtualizing servers to provide elastic, on-demand private cloud services. At the same time, IT needs to transform itself into the master of a dynamic service supply chain, driving smart sourcing decisions and orchestrating how internal, external, virtual, and traditional resources work together to optimize business value. Strategy and solutions CA cloud solutions accelerate your path to agility, efficiency, and control by helping you assemble, deliver, secure, assure, and support services across public and private cloud environments, spanning your diverse virtual and physical platforms. In addition to extending its portfolio of solutions for cloud computing and virtualization, CA is investing aggressively in game-changing solutions to help you optimize your business value with insight to guide investment and sourcing choices, and ultimately, dynamic controls to orchestrate your service supply chain. Benefits Evolution: do more with less and accelerate delivery by leveraging existing virtual and physical resources into a private cloud Revolution: quickly compose and deploy virtualized n-tier applications and infrastructure as dynamically scalable services in on- and off-premise private clouds Extend your security and assurance controls across composite services spanning traditional, virtual, private, and public cloud environments Optimize IT s business value with insight for fact-based in-sourcing and cloud-sourcing choices 03

4 CA advantage Combining a broad portfolio of cloud-proven solutions with aggressive innovation, CA is uniquely able to help enterprises accelerate their path to success across diverse cloud models, requirements, and adoption maturity levels. With CA you can accelerate any or all facets of your cloud strategy, whether you want to make optimal use of public cloud services, leverage your existing virtual and physical environment into a private cloud, build private cloud services from the ground up, or all of the above. Cloud computing is a natural fit for CA s 30-year focus on visibility and control across diverse technology environments. Today, CA provides the comprehensive portfolio of solutions needed for responsible consumption and agile delivery of cloud services: from security to assurance, from virtualization management to self-service, and from infrastructure provisioning to dynamic n-tier application deployment. Unlike solutions that approach one narrow aspect of cloud computing from the bottom up, CA approaches both public and private cloud computing with a top-down application and service perspective that allows you to focus on greater business value. CA can help you leverage your existing technology and management investments into cloud computing using a single-pane-of-glass approach across virtual, physical, and cloud management, and with flexible integration across technologies, platforms, and processes. Further, CA is investing aggressively in both R&D and acquisitions to provide game-changing solutions so you can leverage both public and private cloud resources to optimize your service portfolio and supply chain. Section 1: Challenge Cloud is driving disruptive change The compelling value proposition of cloud computing is driving a revolution in business and IT. The business can get near-instant, self-service access to a wide range of services, paying as they go for what they use. IT can create private clouds to more quickly and efficiently meet business demand with services that scale in and out across a shared pool of resources, all while maintaining internal controls for security, compliance, and service quality. And IT can more efficiently focus on its core competencies by using public cloud services to provide extra resources or handle non-core capabilities. The promise is real, but so are the challenges. Technology shifts have always created new challenges and opportunities for IT, but cloud computing is different, both in the magnitude and speed of change. It is also different because cloud isn t a new technology but a new way of consuming and delivering technology, an evolution enabled by a confluence of technology and management including virtualization, data center automation, and self-service. Yet the impact of cloud computing is far greater than the sum of its parts, driving a rapidly unfolding revolution with far-reaching impact not only on how IT is managed, but on the very nature of IT s role and relationship to the business. 04

5 Business is going around IT There has long been a mismatch between the speed of innovation and change the business needs and the time it takes for IT to deliver. Whether the business needs a development environment, more capacity from an existing service, or automation to improve a business process, IT has struggled to deliver at the pace of business. After years of chafing under these constraints, the business now finds a rapidly growing number of options beyond its internal IT, provided as public cloud services. The business can now acquire new IT capabilities within minutes, bypassing lengthy procurement processes and capital expense burdens, paying as they go, sometimes with just a credit card. Whether it s Software as a Service (SaaS) from salesforce.com, Platform as a Service (PaaS) from Microsoft Azure, or Infrastructure as a Service (IaaS) from Amazon EC2, the business is finally getting some of what it s always wanted: new services delivered quickly with an understanding of what they do and at what cost. While public cloud services can provide tremendous time-to-value and cost advantages, there are also significant risks and challenges to both the business and IT. Security, compliance, and service quality loom large today. Meanwhile, a fundamental shift in the role of IT is also occurring. As the business becomes conditioned to expect clear descriptions of service capability, cost, and quality, it puts increasing pressure on the CIO to explain what the enterprise IT organization does in business terms with similar clarity for capability, cost, and quality and to justify why the business should choose an internal IT offering over an external cloud option. If IT cannot explain and add unique value in this world of exploding choices, it risks becoming disintermediated from its customers just as many independent bookstores and travel agents were more than a decade ago. The influx of public cloud services into the enterprise is growing so rapidly that IT often doesn t even know which public cloud services the business is consuming. For those that IT does know about, it is increasingly difficult to monitor and measure whether external providers are delivering against promised service levels, and what the business impact may be. Even if IT wants to trust an external service provider to monitor itself, the provider may not provide the metrics IT needs to avoid negative business impact, including transactions and end-user experience, and how their service is impacting other services. For example, at what point does an issue with salesforce.com impact internal ERP transactions or order-to-cash metrics? Lacking information and controls to manage the service supply chain IT struggles to provide clear business answers about its own internal service cost, quality, and capability. Further, IT is challenged by a lack of facts, tools, and context for comparing service options, both internally and externally. The situation is complicated by new service options popping up from the outside on a regular basis, with few trusted sources of information on how these public services compare to one another and to internal options across business-relevant dimensions like capability, cost, quality, and security. Securing and assuring composite services The business is increasingly consuming composite services that combine services from multiple sources, spanning virtual and physical resources both inside and outside the firewall. Without extending existing management disciplines and tools, this mash-up of services can create rapidly multiplying security gaps and monitoring blind spots. This can leave the business vulnerable to holes 05

6 There are still many challenges in leveraging new cloud models, including the need to manage multiple components sourced from multiple suppliers to achieve endto-end business solutions. Service Value Chains Will Be at the Heart of Cloud Services, Gartner, Inc., May, 2009 in security and disruptions in service availability and performance, while making it harder for IT to gain advanced warning of impending failures, or to diagnose the root cause of a problem hiding in a virtual global haystack. Virtualization is not enough for private cloud Many IT organizations pursue virtualization in the belief that this will create their own private cloud, creating internal speed and efficiency benefits akin to Amazon and Google. But after enjoying server consolidation and other low-hanging fruits, virtualization initiatives typically hit a wall. Virtual sprawl replaces server sprawl. The abstracted and increasingly dynamic nature of virtualization makes it easy for rogue deployments to go undetected as they circumvent security and compliance processes, overwhelm networks, and obscure the root causes of business service problems. Most organizations struggle to use virtual resources in more complex, mission-critical applications, as they must be assured, secured, and managed accordingly to their role in business services, something well beyond the capabilities and expertise of virtualization platform specialists. Private cloud obstacles Although many enterprise IT organizations want their own private cloud, most do not have the luxury of rebuilding everything from scratch. Large IT organizations have huge investments in existing applications and infrastructure that need to be more agile and efficient. This requires more than just server virtualization, since many mission-critical applications are actually complex, hardwired tapestries of business logic, middleware, and hardware. To achieve the agility promise of cloud computing, services must be dynamically deployed and scaled upon end user request, without human intervention. There is no shortage of tools that include some level of automation. But trying to provision, deprovision, assign, unassign, reassign, configure, and reconfigure across disconnected silos of automation for virtual servers, physical servers, storage, applications, and networks across different vendor platforms can be like trying to fly a jumbo jet with a dozen pilots in the cockpit, each watching just one gauge or working just one automated button or lever. Of course, most enterprises aren t betting solely on existing investments for a private cloud. Many are placing parallel bets where at least new applications and services can take advantage of new architectural approaches, designed from the ground up for dynamic cloud environments. For on-premise private clouds, this means that services must be designed from the outset for dynamic provisioning and scaling, but, to date, application development and operations have been largely disconnected, lacking a common environment that spans assembly to provisioning, from the business logic layer down to load balancers and network-attached storage. 06

7 Section 2: Solution Accelerate your path to agility with control The cloud revolution can not only be made to work in IT s favor, but actually transform IT into a more agile, efficient business innovator. CA cloud solutions are designed to make the cloud revolution work for you, accelerating your path to agility, control, and optimized business value. Cloud computing is a natural extension of CA s 30-year focus on heterogeneous IT management. Proven CA solutions are used throughout cloud environments globally today, and they are being further extended to play essential roles in helping companies use, deliver, and manage public and private cloud services. With industry-leading solutions for security, service assurance, service automation, service level and catalog management, portfolio management, and service management, you can more quickly deliver and responsibly consume cloud services across virtual and physical environments. At the same time, CA is aggressively acquiring, developing, and integrating innovative solutions designed specifically to accelerate your cloud initiatives. Examples include 3Tera AppLogic for dynamic application assembly and provisioning, CA Oblicore Guarantee for service level management of multi-sourced services, and CA s own cloud-based IT Management Software as a Service (ITM SaaS) offerings such as Clarity On Demand for project and portfolio management. CA aims to help organizations not only manage the transition to virtualization and cloud computing, but truly thrive as a dynamic service supply chain. Following are just a few highlights of how CA cloud solutions can help you accelerate success with your cloud strategy today and in the future. Secure and assure your composite services CA security solutions can extend your security and monitoring across composite services that span virtual, physical, and web environments. With CA Identity and Access Management solutions you can extend the protective umbrella of your security and compliance policies across traditional on-premise, private, and public cloud services and resources, down to the data level, with automated control over identities, their access, and the organization s information assets. With CA Service Assurance solutions, you gain management visibility across your composite services from end to end, top to bottom, from physical to virtual, applications to networks, root cause isolation to end-user experience, and transactions. With CA ARCserve you get data protection and recovery across dynamic physical and virtual environments. And with CA Service Desk Manager and other service management solutions, you can apply IT Infrastructure Library (ITIL ) process control over composite services, including change, configuration, release, and incident and problem management. Manage service levels, costs, and demand To help bring your supply chain under control, CA Oblicore Guarantee models and measures service quality, consumption, and cost from a top-down business perspective based on contracted service level agreements, not only for your internal services but also those you consume from external providers. This trust but verify approach gives you visibility into supplier performance, and models operational dependencies with internal services and resources so you can holistically measure service cost and quality across your multi-sourced composite services. CA Oblicore Guarantee can integrate with a wide 07

8 range of data sources, including CA Spectrum Service Assurance, CA Wily Application Performance Management, CA Service Desk, and CA Service Catalog. To gain transparency into service cost and consumption for internal, external, and composite services, CA Service Catalog and Accounting provides top-down cost allocation modeling so you can better understand the cost of providing and consuming services without the investment in a bottoms-up data warehouse approach. Cost and consumption reporting can be used internally to guide investment and operational resource alignment decisions, and to manage business demand through information-only showbacks, formal chargebacks, and customer-facing pricing in your self-service catalog. CA IT Asset Management provides visibility into the costs of hardware and software assets that support your services, including contractual terms and conditions such as software license, support, and warranty provisions that can affect service access and pricing. CA Clarity PPM provides tools for estimating the cost of a service before it is built and delivered, and can then provide visibility into the cost of staff activity throughout the service life cycle. In addition, with CA Agile Vision you can accelerate your agile application and service development initiatives for both internal projects and external Platform as a Service (PaaS) environments. CA Agile Vision is itself a cloud-based solution built on and delivered through force.com with built-in best practice content to help you accelerate planning and collaboration for faster, more efficient releases of both cloud and traditional services. Private cloud: evolution CA provides two tracks to private cloud agility and efficiency that you can do in parallel: evolution and revolution. To evolve your existing investments in applications and infrastructure into a private cloud, CA combines management of virtualization with automated provisioning, self-service and metering for resources and services. CA solutions bring your virtual resources under enterprise-class management so you can take your virtualization initiatives further while creating a well-managed resource pool for a private cloud. CA Service Assurance solutions combine monitoring of both virtual and physical resources in the context of your services using a single pane of glass approach, spanning discovery, performance, availability, and more so you can holistically manage services. Further, CA will provide a set of streamlined virtualization management solutions for customers that need a quick start and laser focus on managing virtualization, including assurance, security provisioning, self-service, and metering. CA Service Automation solutions provide closed-loop automation and orchestration of provisioning, assignment and configuration that spans virtual and physical resources and workloads, up and down the application and infrastructure stack, across multiple vendors, for both on-premise and into external services. With CA Identity and Access Management you can deliver identity services, such as user provisioning, web access management, federation, privileged user management, and a host of other services as shared enterprise services from the organization s private cloud. 08

9 A large tele communi ca tions company reported it now has an internal cloud, based on 3Tera AppLogic, with about 25,000 virtual servers today. A senior technology executive at the company said, Our primary drivers were operational and capital-expense efficiencies and agility. He added that the cloud is already 30% more efficient than the company s traditional infrastructure and requires significantly less head count to manage. We re bench marking our efforts against Amazon and Google, not our telco competitors or other enterprises. Deliver Cloud Benefits Inside Your Walls, Forrester Research, Inc., April, 2009 For private cloud self-service and resource metering, CA Service Catalog and Accounting provides an integrated environment for you to present all your services cloud and traditional, internal and external, simple, and composite for customer self-service, service and resource consumption, and integration for automated fulfillment of requests. With role-based permissions and workflows, CA Service Catalog and Accounting also gives you control over which users are entitled to which services under what conditions, and where change management approvals are required. Private cloud: revolution For the revolution track, CA is truly changing the game, starting with 3Tera AppLogic. 3Tera AppLogic provides you with a fast track to private cloud with service assembly, dynamic provisioning and scaling, self-service, and resource metering, all in a single environment. 3Tera AppLogic takes the stack of hardware infrastructure previously needed to support an application and delivers it as software. You can assemble and package n-tier services so they can be moved and scaled up or down. Load balancers, firewalls, and network-attached storage become virtual and reusable. Instead of being hardwired to each other, infrastructure components are abstracted and encapsulated at almost any level, with intelligence and a radically simple interface that enables you to visually drag-and-drop components together to assemble even complex composite business and infrastructure services. 3Tera AppLogic is also a dynamic run-time environment that understands the n-tier structure of your applications, so it can scale in and out, automatically maintaining the performance parameters you set as it elastically matches business demand. 3Tera AppLogic deploys to a pool of physical resources, either on-premise or off-premise, thanks to the growing number of managed service providers (MSPs) running 3Tera technology to power their Infrastructure as a Service offerings. An off-premise approach with 3Tera AppLogic-powered MSPs can be used to quickly assemble and deliver new cloud services, without acquiring and installing the AppLogic software or underlying physical resources, to create an externally hosted private cloud, to move workloads on- and off-premise to dynamically match cost and capacity requirements, or a combination of all the above. 09

10 Figure A 3Tera AppLogic CA 3Tera AppLogic provides a fast track to on-premise or hosted private cloud with a single environment for assembling, deploying, running, and dynamically scaling composite n-tier services on top of disposable virtual infrastructure. 3Tera AppLogic is a powerful private cloud accelerator today, and CA is investing in innovative capabilities and integrations that expand into increasingly real-time orchestration and optimization across your service supply chain. Examining cloud service offerings from a service value chain perspective will help organizations understand functionality and evaluate the providers that are delivering the parts of the cloud offering. Service Value Chains Will Be at the Heart of Cloud Services, Gartner, Inc., May, 2009 Gain service insight Understanding your existing services is important to communicating your business value, and forms the foundation for making smarter decisions faster around what to in-source vs. cloud-source. CA solutions provide you with greater insight into your existing IT services, including CA Oblicore Guarantee for service level management, CA Spectrum Service Assurance for service quality analysis, and CA Service Catalog and Accounting for service cost and consumption visibility. Moving forward, CA is investing in innovative technologies and integration to deliver deeper, broader, and faster insight into the quality, agility, risk, cost, and capabilities of your existing internal, external, and composite services. Optimize your service supply chain External cloud services present an opportunity for IT to transform itself. CA will accelerate this transformation. With innovative new solutions from CA, IT can help the business be more agile by sourcing the right services to match business requirements. This can also help IT to focus on its core competency and unique added business value by outsourcing non-core service capabilities to public cloud service providers. This will dramatically change IT s role as it expands to manage an increasingly dynamic service supply chain. This will include driving choices on which external services to source 10

11 from which providers, and how these external services will complement and work with IT s own internal resources and capabilities. Building on its investments for greater service insight, CA is further investing in solutions to give you both facts and tools to drive decisions for whether to in-source or cloud-source, to compare external cloud services to each other, and to optimize your service portfolio across business-relevant metrics for quality, agility, risk, cost, capability, and security. Beyond decision support, CA is investing in solutions that will ultimately drive more and more decisions as orchestrated actions in a real-time, run-time environment. CA s enterprise strategy is to put IT in the driver seat of its service supply chain with ongoing freedom of choice to add, remove and substitute services from external providers, and how they interact with your internal resources, so you can quickly take advantage of the latest capabilities and dynamically match business demand. Section 3: Benefits CA provides innovative solutions that make the promise of the cloud real CA cloud solutions for delivering and using cloud services help you accelerate your transformation into master of a dynamic services supply chain to: Optimize business value with insight and controls to preserve choice and guide investment and sourcing decisions; Protect and assure public and private cloud services for security and quality as part of your service mix; Realize agility and cost-efficiency faster with solutions to quickly plan, assemble, and dynamically provision elastic services across private and public clouds. Section 4: Next steps For more information on how CA cloud solutions can help you accelerate your transformation, visit us at ca.com/cloud. 11

12 CA Technologies is an IT management software and solutions company with expertise across all IT environments from mainframe and physical to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems. For additional information, visit CA Technologies at ca.com. Copyright 2010 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. ITIL is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. Copyright 2010 CA. All rights reserved. IT Infrastructure Library is a registered trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce. ITIL is a registered trademark, and a registered community trademark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or noninfringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill, or lost data, even if CA is expressly advised in advance of the possibility of such damages. 2018