how can you shift from managing technology to driving new and innovative business services?

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "how can you shift from managing technology to driving new and innovative business services?"

Transcription

1 SOLUTION BRIEF Portfolio Transformation: Make Smart Portfolio Decisions how can you shift from managing technology to driving new and innovative business services? agility made possible

2 Service Portfolio Management solutions from CA Technologies help you plan for growth, build and execute faster, and run services cost-effectively to increase business value. 2

3 Service Portfolio Management Challenge Cloud computing alongside many other new business service sourcing and delivery options, and the renewed focus on business growth have created a tipping point for today s business and IT leaders. At the same time, changing customer expectations such as BYOD Bring Your Own Device and the new service delivery models are driving fundamental changes in how individuals and organizations interact with and through technology. And while executives see flat budgets as the new normal, it is a fact that the demand for new technology innovations isn t flat, it s increasing. In the past organizations have predominantly focused on managing the business and IT service lifecycle from an operational perspective. This included the planning and executing of development projects and resource allocation, and by addressing production-related incidents, problems and changes. Focusing on these operational matters produced cost efficiencies in the high single-digits, which was satisfactory but is not enough moving forward. Increasingly executives are shifting their focus on making fact-based portfolio decisions, building business services that are well understood in terms of usage, value, price and cost, and the management of service performance at a business level. Opportunity To keep pace with rapidly changing business needs, organizations are beginning to focus on transforming their portfolio of investments and resources to become more agile and responsive to business needs and to drive double-digit cost and value efficiencies out of their current investments and resources and optimize the value of the portfolio of services they provide. Service Portfolio Management (SPM) solutions from CA Technologies provide organizations with portfolio planning and decision making, transparency into the cost and consumption of business services, and service performance management across the entire supply chain of enterprise, vendor and service providers. Providing organizations with the ability to better evaluate investment choices and gain visibility into the actual service usage and cost, and providing them with the business insight needed to drive operational efficiencies and business transformation strategies is critical. This will ensure that individual services and the entire portfolio of services are run in a cost-efficient and value-oriented way. Benefits Service Portfolio Management helps you make smarter, strategic portfolio decisions while ensuring great service performance throughout the lifecycle of your services, giving your organization the visibility and insight needed to optimize current investments and allocate more resources and budget to high growth initiatives and innovations. SPM is a prescriptive, three-step approach which helps you: Plan your portfolio by aligning investments and resources to meet business priorities Build services with greater transparency into their cost and consumption Run, measure and optimize the performance from a business perspective 3

4 Section 1: Challenge Manage your service portfolio from a strategic point of view, not from an operational point of view Organizations need the business insight to be able to transform their portfolio of services and drive business service innovation. A shift from run the business to grow the business has business and technology executives asking questions such as: Business What services is IT providing? How much do business services cost? Are we getting the level of service we are paying for? Are the services meeting our needs? IT What is the correct service mix? How much do our services cost? How can we demonstrate we re meeting defined SLAs? How are we performing against our commitments? Service Portfolio Management solutions from CA Technologies provide portfolio planning, service and cost transparency and optimized service performance to help stakeholders answer these questions and bridge key challenges from the business and IT. 4

5 Section 2: Opportunity Plan your service portfolio to meet business priorities Service Portfolio Management solutions from CA Technologies provide portfolio planning capabilities to help you make smart portfolio decisions using a fact-based approach to prioritizing services to meet your business needs. Portfolio planning To keep pace with rapidly changing business requirements, organizations need to foster collaboration with the business, customers and end users, capture business requirements and plan for the resources needed to execute and deliver new applications and services with greater speed and agility. Whether it is rationalizing their application portfolios or managing new strategic demands, executives are looking to improve collaboration with fact-based information to help them prioritize their investments and resources where the business needs it most. Being armed with comprehensive insight into demand, the full cost and investment of building and running services, the resource allocation and the prioritization against key business initiatives, is the foundation for any decision around a portfolio of services. Figure A. Plan your service portfolio to meet your business needs Decide what services to improve or re?re Decide what new products and services to deliver SPM from CA Technologies will enable you to: Decide what services need to be improved or re?red Decide what products and services need to be added in alignment with business priori?es Manage demand, services, resources, costs, in schedules in one place Increase efficiencies in project planning and resource alloca?ons Manage everything in one place Increase efficiencies in opera?onal planning 5

6 Build your services with greater cost transparency Service Portfolio Management solutions from CA Technologies allow executives to optimize their IT investments and resources in the face of margin pressures by exposing the all-in cost of services, measuring consumption and enabling charging based on service usage. Service catalog management Once the services have been built or improved through the operational capabilities of SPM, they need to be composed and constructed with their various ordering options to allow them to be published to the service catalog and to be offered for ordering and provisioning by your business or customers. An important part of the service catalog design is to reflect the accurate costs that will be used to charge the business. This will allow executives to optimize their IT investments and resources in the face of margin pressures by exposing the all-in cost of services. Financial management Accounting for IT resources is a major challenge for many IT organizations. Organizations looking to improve overall service cost accounting are looking to replace countless cost allocation spreadsheets and estimates. To understand the cost of delivering services, organizations need a method to relate asset costs, software costs, project costs, and direct and indirect costs to defined services offerings and facilitate chargeback or showback where appropriate. With the ability to report on software, hardware, development time and staff support hours consumed by your major application services; you will be able to do this across both base and incremental investments. This will enable you to understand if you are delivering the right services at the right cost to maximize the value and align to customer needs. Figure B. Build services with greater cost transparency Set prices Construct service offerings Provision and charge SPM from CA Technologies will enable you to: Construct service offerings and publish them to a catalog for ordering and provisioning Allocate service costs and set fair prices Account for IT resources and costs consumed during service delivery Provision services and charge for them Provide financial transparency 6

7 Run, measure and optimize the performance of your services Service Portfolio Management solutions from CA Technologies provide service performance capabilities to help you manage performance commitments and obligations across enterprise, vendor and service provider partners. Service performance Increasingly, technology executives are becoming the service brokers within their organizations, establishing shared service models and managing an increasingly complex supply chain of vendors, partners and platforms. These executives need to ensure that suppliers are meeting their performance commitments, streamline management of supplier contracts, leases and maintenance agreements, and govern obligations with internal departments, subsidiaries, and divisions. CA Technologies solutions allow you to manage obligations between IT and other departments, subsidiaries, or business units, and to create a collaborative environment between the IT supplier and consumer such that you are able to monitor and report on service performance and SLA commitments over the reporting period. This helps ensure that they meet their commitments to your organization and to ensure that you do not violate the terms of your license and asset based contracts. Figure C. Run, measure and optimize the performance of services Service performance collabora;on Supplier contracts SPM from CA Technologies will enable you to: Create collabora;ve service performance management environment between all involved par;es Manage service supplier contracts Ensure that suppliers meet their service commitments Ensure that you adhere to the service performance per your service contract obliga;ons Supplier commitments Manage your obliga;ons 7

8 Section 3: Benefits Optimize and re-invest in new and innovative services Transformational changes in business are driving the need for new insights into how technology investment decisions support business goals. Leading organizations are making smart portfolio decisions to optimize existing investments and create capacity for growth in areas such as: Software rationalization to identify redundant applications or those with poor business & technical fit Measuring service consumption and retiring unused or sub-optimized services Managing service performance for internal and external obligations and avoiding unnecessary SLA penalties or fees Much of these result in savings that are then re-invested into budgets and resources to develop new and innovative services, helping executives to leverage technology as a catalyst for growth in their organizations. Some organizations have identified and redirected 10-15% of their IT budgets from operational run the business expenses to transformational grow the business initiatives. Executives responsible for areas like portfolio management, service offerings and their financial management and service performance will help all stakeholders make smart portfolio decisions, increase cost transparency, and ensure value is created through business outcomes. 8

9 Section 4: The CA Technologies advantage CA Technologies is an IT management software and solutions company with expertise across all IT environments from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems. Service Portfolio Management solutions from CA Technologies play a critical role in helping executives meet these challenges head on to help customers innovate, transform and optimize the value of their investments and resources, and address their most pressing business imperatives. Service Portfolio Management from CA Technologies includes market leading solutions such as: CA Clarity Project and Portfolio Management, CA Service Catalog, CA IT Asset Manager, CA Service Desk Manager, and CA Business Service Insight. For additional information, visit us at ca.com. CA Technologies is an IT management software and solutions company with expertise across all IT environments from mainframe and distributed, to virtual and cloud. CA Technologies manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems. For additional information, visit CA Technologies at ca.com. Copyright 2012 CA. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages. CS2446_0612

how can I improve performance of my customer service level agreements while reducing cost?

how can I improve performance of my customer service level agreements while reducing cost? SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service

More information

agility made possible

agility made possible SOLUTION BRIEF CA IT Asset Manager how can I manage my asset lifecycle, maximize the value of my IT investments, and get a portfolio view of all my assets? agility made possible helps reduce costs, automate

More information

agility made possible

agility made possible SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center

More information

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

how can you stop sprawl in your IT infrastructure?

how can you stop sprawl in your IT infrastructure? SOLUTION BRIEF Software Rationalization Services August 2010 how can you stop sprawl in your IT infrastructure? we can You can optimize your software portfolio with Software Rationalization Services from

More information

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to SOLUTION BRIEF: Grants Management for CA Clarity PPM March 2011 Can you manage the lifecycle of grants, reduce unwanted paperwork, and track the performance of awarded funds? you can Grants Management

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

CA Clarity PPM. Overview. Benefits. agility made possible

CA Clarity PPM. Overview. Benefits. agility made possible PRODUCT SHEET CA Clarity PPM agility made possible CA Clarity Project & Portfolio Management (CA Clarity PPM) helps you innovate with agility, transform your portfolio with confidence, and sustain the

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits

The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits The Importance of Software Management: How Rationalizing Assets Creates Real Business Benefits IT As a Strategic Business Driver As the world has become more connected and employee and customer demands

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers

A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers WHITE PAPER August 2012 A FinCo Case Study - Using CA Business Service Insight to Manage Outsourcing Suppliers Erik Hille Senior Principal Product Marketing Manager Table of Contents Executive Summary

More information

we can Automating service delivery for the dynamic data center of the future Brandon Whichard

we can Automating service delivery for the dynamic data center of the future Brandon Whichard Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the

More information

CA Business Service Insight

CA Business Service Insight DATA SHEET CA Business Service Insight With CA Business Service Insight, you can know what services are being used within your business, improve service performance while helping to reduce operating costs,

More information

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

Sallie Mae slashes change management costs and complexity with CA SCM

Sallie Mae slashes change management costs and complexity with CA SCM CUSTOMER SUCCESS STORY Sallie Mae slashes change management costs and complexity with CA SCM CUSTOMER PROFILE Industry: Financial services Company: Sallie Mae Customers: 23 million Student loan portfolio:

More information

IT Financial Management and Cost Recovery

IT Financial Management and Cost Recovery WHITE PAPER November 2010 IT Financial Management and Cost Recovery Patricia Genetin Sr. Principal Consultant/CA Technical Sales David Messineo Sr. Services Architect/CA Services Table of Contents Executive

More information

agility made possible

agility made possible SOLUTION BRIEF Mainframe Software Rationalization Program want to reduce costs and rationalize your mainframe software change management environment? agility made possible CA Endevor Software Change Manager

More information

Ativas enhances cloud services with CA Technologies solutions

Ativas enhances cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS

More information

Choosing the Right Project and Portfolio Management Solution

Choosing the Right Project and Portfolio Management Solution Choosing the Right Project and Portfolio Management Solution Executive Summary In too many organizations today, innovation isn t happening fast enough. Within these businesses, skills are siloed and resources

More information

Technology Partner Program

Technology Partner Program Technology Partner Program Partnering For Success Technology partnerships are critical to the ability of to deliver world-class solutions to customers. understands the challenges customers face in aligning

More information

CA Technologies optimizes business systems worldwide with enterprise data model

CA Technologies optimizes business systems worldwide with enterprise data model CUSTOMER SUCCESS STORY CA Technologies optimizes business systems worldwide with enterprise data model CLIENT PROFILE Industry: IT Organization: CA Technologies Employees: 13,600 Revenue: $4.8 billion

More information

CA Capacity Manager. Product overview. agility made possible

CA Capacity Manager. Product overview. agility made possible PRODUCT SHEET: CA Capacity Manager agility made possible CA Capacity Manager Business stakeholders demand application performance in support of their business goals. IT executives must deliver that service

More information

what if you could increase your agility and improve your pace of IT innovation?

what if you could increase your agility and improve your pace of IT innovation? SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,

More information

CA Product Vision. Business value

CA Product Vision. Business value DATA SHEET CA Product Vision CA Product Vision helps manage project and product requirements and enables a comprehensive release planning process insuring only the features your customers really need are

More information

how can I comprehensively control sensitive content within Microsoft SharePoint?

how can I comprehensively control sensitive content within Microsoft SharePoint? SOLUTION BRIEF Information Lifecycle Control for Sharepoint how can I comprehensively control sensitive content within Microsoft SharePoint? agility made possible CA Information Lifecycle Control for SharePoint

More information

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT How can I ensure an exceptional end-user experience for business-critical applications and help reduce risk without over

More information

identity as the new perimeter: securely embracing cloud, mobile and social media agility made possible

identity as the new perimeter: securely embracing cloud, mobile and social media agility made possible identity as the new perimeter: securely embracing cloud, mobile and social media agility made possible IT transformation and evolving identities A number of technology trends, including cloud, mobility,

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits?

How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA SERVICE MANAGEMENT - SOFTWARE ASSET MANAGEMENT How Can I Better Manage My Software Assets And Mitigate The Risk Of Compliance Audits? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR

More information

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management?

SOLUTION BRIEF BIG DATA MANAGEMENT. How Can You Streamline Big Data Management? SOLUTION BRIEF BIG DATA MANAGEMENT How Can You Streamline Big Data Management? Today, organizations are capitalizing on the promises of big data analytics to innovate and solve problems faster. Big Data

More information

Achieve Your Business and IT Goals with Help from CA Services

Achieve Your Business and IT Goals with Help from CA Services Achieve Your Business and IT Goals with Help from CA Services How Does CA Services Approach an Engagement? Whether its planning, implementing or running our industry leading software, CA Services can help

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service?

are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? PARTNER BRIEF Service Portfolio Management from CA Technologies are you helping your customer maximize the business value of IT and enabling them with tools and frameworks to deliver IT as a Service? FOR

More information

Nordea saves 3.5 million with enhanced application portfolio management

Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER SUCCESS STORY Nordea saves 3.5 million with enhanced application portfolio management CUSTOMER PROFILE Industry: Financial services Company: Nordea Bank Employees: 30,000 Total assets: 581 billion

More information

protect your assets. control your spending

protect your assets. control your spending protect your assets. control your spending A European poll on IT asset management practices, commissioned by CA Technologies and conducted at the European Gartner Procurement, Financial and Asset Management

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

A to Z Information Services stands out from the competition with CA Recovery Management solutions

A to Z Information Services stands out from the competition with CA Recovery Management solutions Customer success story October 2013 A to Z Information Services stands out from the competition with CA Recovery Management solutions Client Profile Industry: IT Company: A to Z Information Services Employees:

More information

CA Clarity Integration

CA Clarity Integration CA Clarity Integration Delivering Complete Cost, Resource and Change Visibility for IT Management CA has led the industry in providing integrated solutions. Enterprise IT Management (EITM) is CA s vision

More information

accelerating time to value in Microsoft Hyper-V environments

accelerating time to value in Microsoft Hyper-V environments SOLUTION BRIEF accelerating time to value in Microsoft Hyper-V environments 01 CA Technologies 30-year partnership with Microsoft uniquely positions us to help you exceed your Microsoft virtual and cloud

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia

More information

CA NSM System Monitoring Option for OpenVMS r3.2

CA NSM System Monitoring Option for OpenVMS r3.2 PRODUCT SHEET CA NSM System Monitoring Option for OpenVMS CA NSM System Monitoring Option for OpenVMS r3.2 CA NSM System Monitoring Option for OpenVMS helps you to proactively discover, monitor and display

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

Insights: Data Protection and the Cloud North America

Insights: Data Protection and the Cloud North America Insights: Data Protection and the Cloud North America Survey Report May 2012 Table of Contents Executive Summary Page 3 Key Findings Page 4 Investment in data protection & DR operations Page 4 Data and

More information

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms

More information

CA Clarity PPM for Professional Services Automation

CA Clarity PPM for Professional Services Automation PRODUCT BRIEF: CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION CA Clarity PPM for Professional Services Automation CA CLARITY PPM FOR PROFESSIONAL SERVICES AUTOMATION (PSA) HELPS STREAMLINE THE PROFESSIONAL

More information

ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies

ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies CUSTOMER SUCCESS STORY ScaleMatrix safeguards 100 terabytes of data and continuity of cloud services with CA Technologies CLIENT PROFILE Industry: IT services Company: ScaleMatrix Employees: 60 BUSINESS

More information

How Technology Supports Project, Program and Portfolio Management

How Technology Supports Project, Program and Portfolio Management WHITE PAPER: HOW TECHNOLOGY SUPPORTS PROJECT, PROGRAM AND PORTFOLIO MANAGEMENT SERIES 4 OF 4 How Technology Supports Project, Program and Portfolio Management SEPTEMBER 2007 Enrico Boverino CA CLARITY

More information

agility made possible

agility made possible SOLUTION BRIEF ConfigXpress Utility in CA IdentityMinder can my identity management solution quickly adapt to changing business requirements and processes? agility made possible With the ConfigXpress tool

More information

Improving Service Asset and Configuration Management with CA Process Maps

Improving Service Asset and Configuration Management with CA Process Maps TECHNOLOGY BRIEF: SERVICE ASSET AND CONFIGURATION MANAGEMENT MAPS Improving Service Asset and Configuration with CA Process Maps Peter Doherty CA TECHNICAL SALES Table of Contents Executive Summary SECTION

More information

Picis improves the delivery of client projects worth $50 million with CA Clarity PPM

Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER SUCCESS STORY Picis improves the delivery of client projects worth $50 million with CA Clarity PPM CUSTOMER PROFILE Industry: Healthcare Informatics Company: Picis, Inc., a part of OptumInsight

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience

Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Emerging Trends Create New Business and Consumer Expectations It s no secret that the enterprise IT landscape

More information

The Service Provider s Speed Mandate and How CA Can Help You Address It

The Service Provider s Speed Mandate and How CA Can Help You Address It The Service Provider s Speed Mandate and How CA Can Help You Address It Welcome to the Application Economy Innovative services and business models continue to hit the market, which creates both unprecedented

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

CA SOLVE:Central Service Desk for z/os

CA SOLVE:Central Service Desk for z/os PRODUCT SHEET CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os (CA SOLVE:Central for z/os) is a comprehensive service management solution

More information

Identity and Access Management (IAM) Across Cloud and On-premise Environments: Best Practices for Maintaining Security and Control

Identity and Access Management (IAM) Across Cloud and On-premise Environments: Best Practices for Maintaining Security and Control Identity and Access Management (IAM) Across Cloud and On-premise Environments: Best Practices for Maintaining Security and Control agility made possible Enterprises Are Leveraging Both On-premise and Off-premise

More information

Find the IT Service Management Solution that s Right for Your Business. A Buyer s Guide for Executives

Find the IT Service Management Solution that s Right for Your Business. A Buyer s Guide for Executives Find the IT Service Management Solution that s Right for Your Business A Buyer s Guide for Executives Executive Summary Today, IT is relied upon to support a broad spectrum of users and business services

More information

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved. 1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation

More information

How Can Central IT Use Cloud Technologies to Revolutionize Remote Store Operation?

How Can Central IT Use Cloud Technologies to Revolutionize Remote Store Operation? SOLUTION BRIEF CA APPLOGIC CLOUD PLATFORM FOR ENTERPRISE How Can Central IT Use Cloud Technologies to Revolutionize Remote Store Operation? agility made possible CA AppLogic combines applications, virtual

More information

5 questions every customer asks about CA Services?

5 questions every customer asks about CA Services? Product or Service what are headline here 5 questions every customer asks about CA Services? agility made possible question 1 why should we use CA Services? answer Meet the CA Services experts on LinkedIn

More information

Service Catalog Management: A CA Service Management Process Map

Service Catalog Management: A CA Service Management Process Map TECHNOLOGY BRIEF: SERVICE CATALOG MANAGEMENT Catalog : A CA Process Map JULY 2009 Enrico Boverino SR PRINCIPAL CONSULTANT, TECHNICAL SALES ITIL SERVICE MANAGER ITAC CERTIFIED Table of Contents Executive

More information

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost?

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? solution brief September 2012 How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? Converged Infrastructure Management

More information

Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers

Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened

More information

Business Service Management Links IT Services to Business Goals

Business Service Management Links IT Services to Business Goals WHITE PAPER: BUSINESS SERVICE MANAGEMENT Business Service Management Links IT Services to Business Goals JANUARY 2008 Sarah Meyer CA SOLUTIONS MARKETING Table of Contents Executive Summary SECTION 1 2

More information

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures?

SOLUTION BRIEF: CA IT ASSET MANAGER. How can I reduce IT asset costs to address my organization s budget pressures? SOLUTION BRIEF: CA IT ASSET MANAGER How can I reduce IT asset costs to address my organization s budget pressures? CA IT Asset Manager helps you optimize your IT investments and avoid overspending by enabling

More information

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention

CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention ROI BUSINESS USE CASE FEBRUARY 2015 CA Chorus Helps Reduce Costs, Improve Productivity and Assist With Mainframe Skills Retention 95% of our customers recognized and confirmed the skills problem in their

More information

CA Explore Performance Management for z/vm

CA Explore Performance Management for z/vm PRODUCT SHEET CA Explore Performance Management for z/vm CA Explore Performance Management for z/vm CA Explore Performance Management for z/vm (CA Explore for z/vm) is a comprehensive performance management

More information

The Future of Workload Automation in the Application Economy

The Future of Workload Automation in the Application Economy The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If

More information

Evolved Capacity Management

Evolved Capacity Management WHITE PAPER OCTOBER 2014 Evolved Capacity Management Why it s so critical and the six key steps to success. Infrastructure and performance management. 2 WHITE PAPER: EVOLVED CAPACITY MANAGEMENT ca.com

More information

CA Cloud Service Delivery Platform

CA Cloud Service Delivery Platform CA Cloud Service Delivery Platform Service Level Manager Version 01.0.00 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services

Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services CUSTOMER SUCCESS STORY Broadcloud improves competitive advantage with efficient, flexible and scalable disaster recovery services CLIENT PROFILE Industry: IT services Company: Broadcloud Staff: 40-plus BUSINESS

More information

Evolving the IT Service Experience to Meet New Business and User Demands

Evolving the IT Service Experience to Meet New Business and User Demands Evolving the IT Service Experience to Meet New Business and User Demands Evaluating IT Service Performance in the New Normal Executives have known for some time that the new normal of the business landscape,

More information

SOLUTION BRIEF Enterprise Mobility Management. Critical Elements of an Enterprise Mobility Management Suite

SOLUTION BRIEF Enterprise Mobility Management. Critical Elements of an Enterprise Mobility Management Suite SOLUTION BRIEF Enterprise Mobility Management Critical Elements of an Enterprise Mobility Management Suite CA Technologies is unique in delivering Enterprise Mobility Management: the integration of the

More information

Availability Management: A CA Service Management Process Map

Availability Management: A CA Service Management Process Map TECHNOLOGY brief: AVAILABILITY MANAGEMENT Availability : A CA Process Map Malcolm Ryder ARCHITECT CA SERVICES Table of Contents Executive Summary 1 SECTION 1: CHALLENGE 2 Simplifying ITIL How to Use the

More information

Crossing the DevOps Chasm

Crossing the DevOps Chasm SOLUTION BRIEF Application Delivery Solutions from CA Technologies Crossing the DevOps Chasm Can improved collaboration and automation between Development and IT Operations deliver business value more

More information

Business Agility SURVIVAL GUIDE

Business Agility SURVIVAL GUIDE Business Agility SURVIVAL GUIDE 1 Every industry is subject to disruption. Only a truly agile business is equipped to respond.* Agile firms grow revenue 37% faster. Agile firms generate 30% higher profits.**

More information

Unleash the Power of Mainframe Data in the Application Economy

Unleash the Power of Mainframe Data in the Application Economy Unleash the Power of Mainframe Data in the Application Economy Data Drives the Application Economy Data is the most valuable asset a business has, and the most important data lives on the mainframe. This

More information

through an automated service catalog

through an automated service catalog TECHNOLOGY BRIEF Managing Service Level Private Management Cloud Services Through with an Cisco Automated UCS and Service CA Solutions Catalog May October 2010 2010 managing implementing private SLM: cloud

More information

The National Commission of Audit

The National Commission of Audit CA Technologies submission to The National Commission of Audit November, 2013 Kristen Bresch CA Technologies Executive Summary CA Technologies is pleased to present the National Commission of Audit the

More information

Managing the Business of IT in the Cloud Era. VMware vrealize Business

Managing the Business of IT in the Cloud Era. VMware vrealize Business Managing the Business of IT in the Cloud Era VMware vrealize Business KEY HIGHLIGHTS VMware vrealize Business supports better business-it alignment by delivering transparency into the cost and quality

More information

An Enterprise Architect s Guide to API Integration for ESB and SOA

An Enterprise Architect s Guide to API Integration for ESB and SOA An Enterprise Architect s Guide to API Integration for ESB and SOA The New Digital Imperative While some are still adjusting to the idea, you re well aware that we re living in an application economy.

More information

can I customize my identity management deployment without extensive coding and services?

can I customize my identity management deployment without extensive coding and services? SOLUTION BRIEF Connector Xpress and Policy Xpress Utilities in CA IdentityMinder can I customize my identity management deployment without extensive coding and services? agility made possible You can.

More information

Data Deduplication: An Essential Component of your Data Protection Strategy

Data Deduplication: An Essential Component of your Data Protection Strategy WHITE PAPER: THE EVOLUTION OF DATA DEDUPLICATION Data Deduplication: An Essential Component of your Data Protection Strategy JULY 2010 Andy Brewerton CA TECHNOLOGIES RECOVERY MANAGEMENT AND DATA MODELLING

More information

turnkey clouds, turnkey profits

turnkey clouds, turnkey profits WHITE PAPER Turnkey Clouds, Turnkey Profits March 2011 turnkey clouds, turnkey profits To meet customer demand and succeed, service providers need to build cloud services that are agile, secure, and profitable.

More information

The Rise of Service Level Management. Gary Case

The Rise of Service Level Management. Gary Case pink elephant WHITE PAPER: The Rise of Service Level Management in ITIL V3 The Rise of Service Level Management in ITIL V3 february, 2010 Gary Case Principal Consultant, Pink Elephant Table of Contents

More information

Three simple steps to effective service catalog and request management

Three simple steps to effective service catalog and request management Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions

AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions CUSTOMER SUCCESS STORY AVTech provides customers with end-to-end recovery management service with CA ARCserve solutions CLIENT PROFILE Industry: ICT Company: Advanced Vision Technology (AVTech) Employees:

More information

Dynamic Data Center Update:

Dynamic Data Center Update: 15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014

More information

Transforming IT into a Managed Service Provider

Transforming IT into a Managed Service Provider WHITE PAPER Managing the paradigm shift to new technology drivers such as Cloud and Mobility April 2011 Transforming IT into a Managed Service Provider James Ramsay, Principal Consultant, CA Technologies

More information

Centris optimises user support with integrated service desk

Centris optimises user support with integrated service desk CUSTOMER SUCCESS STORY Centris optimises user support with integrated service desk CUSTOMER PROFILE Industry: IT services Company: Centris AG, Solothurn, Switzerland Revenue: 2008 sales: 46.7M SFR Employees:

More information

Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager

Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager CUSTOMER SUCCESS STORY Stefanini helps customers achieve cost avoidance savings with CA Service Desk Manager CLIENT PROFILE Industry: IT Services Company: Stefanini Employees: 17,000 Revenue: $1 billion

More information

Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions

Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions CUSTOMER SUCCESS STORY Siemens uses CA Clarity PPM for project management of R&D for wind, solar and hydro solutions CLIENT PROFILE Industry: Energy Company: Siemens AG Employees: 82,000 Revenue: Siemens

More information