Voice and Video over IP Networks

Transcription

1 Professional Training Program Ministry of Communication and Information Technology Voice and Video over IP Networks

2 About Program Who May Apply? Learning Environment Program Overview Program Architecture Partnership with Industry Index Who is Who? 2 Index

3 Introduction Preface About Program 3

4 Introduction 4 Introduction This track provides a unique opportunity to engage in cross-disciplinary coursework in unified communications solutions for enterprise networks starting form the traditional Private Branch Exchange (PBX) systems migrating towards the advanced IP-PBX systems and collaboration networks. Our training track do follow a detailed format that includes high-level training of key topics, case studies and interactive learning, updated materials, Group activities, and up-to-date equipment.

5 What can Do for You? Objectives Program Overview 5

6 Overview 6 Program Overview NTI professional training in telecommunications program offers the graduates students a unique opportunity to engage in cross-disciplinary coursework in telecommunications. It combines rigorous technical education with invaluable business insight and entrepreneurial skills. The program provides all the theoretical aspects and hands on practice labs in the field of voice and video over IP network and the evolution to collaboration and unified communication solutions.

7 Objectives Objectives This course provides all the information that the trainees need to know about 1 voice and video over IP networks beginning from the traditional Private Branch Exchange (PBX) systems migrating towards the advanced IP-PBX systems and collaboration networks. The course progresses from a simple first configuration onto voice and video over IP networks and PSTN integration along with the provision of unified communication features. The concept of unified communication is explained with how to implement and configure. The training incorporates the most current platforms and enhancements, along with real-world deployable configurations enabling the trainees to gain practical knowledge and skills. 4

8 Do for You 2 8 What can Do for You? Designing and implementing voice and video network infrastructures. Designing, configuring, and troubleshooting Telephony solutions. 1 communications IP 3 Designing a collaboration and unified solution for enterprise networks. Learn how to integrate the enterprise network with Public Switched Telephone Network 4 Migration/integration of legacy PBX infrastructure to unified communications Talented Graduates will have the opportunity to Join Seeds For The Future Program offered by Huawei Technologies co. to enhance their knowledge to promote greater understanding towards the most advanced ICT technologies, through professional and customized seminars in Huawei HQ China which 6 they cover expenses. 5

9 Process Details Program Process Who May Apply? 9

10 Apply? 10 Who May Apply? Fresh graduates Communication/Electronics Engineers for Voice and Video over IP Networks

11 Technical Applied Project On Job Training Skills Screening Admission 11

12 Technical Applied Project On Job Training Skills Screening Admission -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process. 12

13 Technical Applied Project On Job Training Skills Screening -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 13 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

14 Technical Applied Project On Job Training Screening Skills -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology. -Enhancing Engineers Soft skills to keep a job not just get it. -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 14 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

15 Technical Applied Project On Job Training Skills -Technical education in the field of "Voice and video over IP networks" and the evolution to collaboration and unified communication by providing theoretical and hands on practice labs. -Trainees can Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology. -Enhancing Engineers Soft skills to keep a job not just get it. -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 15 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

16 Skills Technical Applied Project On Job Training The track recipients will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. -Technical education in the field of "Voice and video over IP networks" and the evolution to collaboration and unified communication by providing theoretical and hands on practice labs. -Trainees can Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology. -Enhancing Engineers Soft skills to keep a job not just get it. -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 16 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

17 Skills Technical Applied Project On Job Training Gain practical experience required according to the actual needs of the labor market The track recipients will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. -Technical education in the field of "Voice and video over IP networks" and the evolution to collaboration and unified communication by providing theoretical and hands on practice labs. -Trainees can Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology. -Enhancing Engineers Soft skills to keep a job not just get it. -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 17 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

18 Skills Technical Applied Project On Job Training Graduation Gain practical experience required according to the actual needs of the labor market The track recipients will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. -Technical education in the field of "Voice and video over IP networks" and the evolution to collaboration and unified communication by providing theoretical and hands on practice labs. -Trainees can Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Screening -Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology. -Enhancing Engineers Soft skills to keep a job not just get it. -Prospective learners are also required to be examined and have an interview with a member of the scientific departments staff to clarify educational objectives and determine the learner s capabilities. Admission 18 -Eligible candidates of the program are those following the applying criteria and admission rules. - Applicants must follow the online admission procedures to complete the admission process.

19 Program Courses Program Structure Program Architecture Program Practice 19

20 NTL Program Architecture Architecture English for Engineers Softskills Technical Training Applied Project On Job Training Building the capacity required in the competitive global environment that exists today through an English program, specially prepared for the engineers of Computer, Communications and Information Technology Enhancing Engineers Soft skills to keep a job not just get it Technical education in the field of "Voice and video over IP networks" and the evolution to collaboration and unified communication by providing theoretical and hands on practice labs. The track recipients will have a great opportunity to use what they learned in an applied project hence implement and execute all the learned skills including working in a team, project planning, time management, problem solving until final project report writing. Gain practical experience required according to the actual needs of the labor market 20

21 Program Courses Supportive Skills English Program for Engineers Identify common key vocabulary about modern technology. Take notes while listening/reading Identify the various parts of a C.V Write a C.V Write a Cover Letter Write a Report Practice writing business s and/letters Practice role play situations Soft Skills Program Communication skills Presentation skills Teamwork Leadership skills Negotiation skills Problem solving & decision making Business writing Time management Project management essentials Career development CVs & interviewing skills 21

22 Program Courses Technical Program Courses Main Knowledge Public Switched Telephone Network. Private Automatic Branch Exchange IP Telephony/VoIP Implementation. IP enabled PBX & IP PBX Applications Asterisk IP-PBX Solution. Avaya IP- PBX Solution. Introducing Cisco Unified Communication. Unified Communications Architecture Deployment Essentials IP Network Implementation. 22

23 Program Practice Digital Switching Systems Configuration. PBX Operation and Configuration. IP Network Switch and Router configuration. VoIP Gateway Configuration IP Telephone configuration. Asterisk IP-PBX Configuration. Cisco Unified Communications Manager Express configuration Cisco Unified Communications Manager configuration. Implementing Cisco Telepresence Conductor 23

24 Learning Environment 24

25 Environment 25 Hardware Software NEAX 61E Digital Switching System Nortel Meridian Option 11C PBX (IP enabled). Cisco solution Cisco Unified Communication Manager CUCM Cisco Unified Contact Center Express Cisco Unity Connection Cisco Telepresence CTS SX20HD Cisco Unified Communication Manager IM and Presence Cisco Gateways H.323, MGCP, and SIP Cisco Phones (Voice & Video) Virtualized CUCM Cisco packet tracer Cisco interactive mentor GNS3 Asterisk 1.8 H.323 GateKeeper Avaya Lab S8300 & S8510 Media Servers Avaya Media Gateways (G450 & G430) with analog, digital, and E1 interfaces. Avaya IP Phones

26 Job Profiles Graduates Major Skills Who is Who? Graduates History 26

27 1 3 5 Communication & Presentations Skills. leadership skills. Get the skills and knowledge required to become a voice engineer. Understand voice networks architecture, networking, and operation. Design voice, video, collaboration and unified communications solutions for enterprise networks. Implement and administer collaboration and unified communications solutions in multi-vendor environments Major Skills 27

28 rofiles Job Profiles Job 1: Voice Solutions Engineer Design, supervise and participate in the implementation of technologies and platforms supporting a complex corporate data, voice, and video infrastructure. Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building. Perform troubleshoot on all voice & video services for all LAN and WAN hardware modules and configure appropriate communication media modules. Monitor all customer inquiries and ensure appropriate resolution of same. Plan network capacity for network and perform troubleshoot on existing network. Coordinate with technicians and perform installation and migrations of various technology solutions within network. Some voice engineer jobs involve providing customer support to those who consume voice and/or multimedia services from a company. 28

29 rofiles Job Profiles Job 2: Enterprise Network Engineer Design and implement of voice and video network infrastructures. Design, configure, and troubleshoot IP Telephony and Unified Communication solutions. Design a collaboration and unified communications solution for multisite enterprise networks. Deploy, maintain and administer unified communications solutions in a multi-vendor environments. Migrate/integrate legacy PBX infrastructure to unified communications Integrate the enterprise network with Public Switched Telephone Network 29

30 ertificates Certificates Program will qualify graduates to be certified with Cer 1 Cisco Certified Network Associate (CCNA) Routing and Switching The CCNA Routing and Switching validates the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks. Cer 2 Implementing Cisco Collaboration Devices (CICD) Candidates will gain knowledge of Cisco Unified Communications (UC) solutions. A candidate will gain knowledge of administrator and end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance. 30

31 Appendix 31

32 Course 1: Fundamentals of Public and Private Switching Systems Fundamentals of Digital Switching Systems Telecommunications Network. Circuit switching versus packet switching. Signaling Techniques and Systems. Digital Switching Systems Architecture. Dial Plan Overview. Numbering plan. Digital Subscriber Line. Private Automatic Branch Exchange (PABX) PBX Technologies PABX Architecture PABX Switching System Fabric PABX Features PABX Call Processing PBX Networking PBX Interfaces (Line and Trunk) Central office Centrex Voice Processing Systems Interactive Voice Response Voice mail Automated Attendant Automatic Call Distribution. Course 2: IP Network Implementation OSI model Network Devices Operating Systems Ethernet Switching IPV4 and IPV6 Virtual Local Area Network (VLAN) Routing concept and configuration Wide Area Networks (WAN) Digital Subscriber Line (DSL) Virtual Private Network (VPN) Course 3: IP Telephony/VoIP Implementation VoIP Design Elements VoIP Overview VoIP Network Components VoIP Fundamentals Implementation strategies for IP telephony Codecs & DSP Fax & Modem over IP VoIP Dial-plan Enhancing and Extending an Existing Dial Plan to Accommodate VoIP VoIP Control Protocols H.323, MGCP, and SIP Course 4: IP enabled PBX IP-Enabled Circuit-Switched PBX 32

33 Course 5: IP- PBXs Structure of on IP-PBX Network Pure Client / Server IP-PBX Converged IP-PBX IP-PBX and traditional PBX interworking Course 6: Asterisk IP-PBX Configuration Install and Configure Asterisk PBX. Connect Asterisk to the Internet and PSTN. Integrate VoIP and PSTN. Configure Asterisk for PBX Features. Asterisk PBX Features Asterisk Voice Mail & Reporting Systems Course 8: Introducing Cisco Unified Communication Understanding the Pieces of Cisco Unified Communications Cisco Unified Communications Manager Express Getting Familiar with CME Administration Managing Endpoint and End Users with CME Understanding the CME Dial Plan Enabling Telephony Features with CME CUCM Integration with Cisco Unity Connection Enabling IM&P Support and Jabber clients Management and Troubleshooting CME and CUCM Monitoring Cisco Unity Connection Course 7: Avaya AuraTM Communication Manager Basic Administration AVA00836H00 Identify Avaya Configuration and solutions with Avaya AuraTM Identify hardware Components Describe system duplication and backup options Identify different types of telephones Describe the most important boards and media modules 33

34 Course 9: Unified Communications Architecture Deployment Describing the role of Cisco Unified Communications Manager, its architecture and its deployment Performing Initial Cisco Unified Communications Manager Configuration Deploying Endpoints and Users and IP Phone Services Describing Dial Plan Components Implementing Endpoint Addressing and Call Routing Implementing Calling Privileges Implementing Call Coverage in Cisco Unified Communications Manager Implementing MGCP, H.323, and SIP Gateways Describing the Cisco Unified Border Element Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk Using the Cisco Unified Border Element for URI Dialing Describing Media Resources in Cisco Unified Communications Manager Describing Conferencing Devices and their Functions Implementing Conference Bridges Describing Cisco TelePresence MSE 8000 Implementing Cisco TelePresence Server Implementing Cisco TelePresence Conductor Analyzing Quality of Service Requirements Describing QoS Components and their Functions Describe and Enable Telephony Features in Cisco Unified Communications Manager Implementing Cisco Unified Mobility Integrating Voice Messaging with Cisco Unity Connection Enabling Cisco Unified Presence 34

35 35 Instructors Assistant Prof. Hanna Abdel Aziz Assistant Prof. Adel Mounir Assistant Prof. Ahmad Abdel Moneim Dr. Hanem El Sheikh Eng. Hussein Harb Eng. Heba Saied Eng. Ramy Amer