halcyonsoftware enterprise console v8.7 installation guide

Transcription

1 halcyonsoftware enterprise console v8.7 installation guide

2 Copyright Copyright Halcyon Software Limited. All rights reserved. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other counties. Linux is a registered trademark of Linus Torvalds in the United States and other countries. AIX is a registered trademark of International Business Machines in the United States and other countries. IBM, IBM i, Power/System i, i5/os and OS/400 are trademarks of International Business Machines. This document is intended as a guide to using Halcyon software. This documentation contains Halcyon proprietary and confidential information and may not be disclosed, used, or copied without the prior consent of Halcyon Software Limited, or as set forth in the applicable license agreement. Users are solely responsible for the proper use of the software and the application of the results obtained. Although Halcyon Software Limited has tested the software and reviewed the documentation, the sole warranty for the software may be found in the applicable license agreement between Halcyon Software Limited and the user. Publication Revision: February Enterprise Console Installation Guide

3 Before you install the software Please refer to Pre-Installation & System Requirements, below, before installing this software. Use this document to: Note: Install the Enterprise Console and related products quickly onto one PC. License the software and run through a basic system setup. Optionally install additional Enterprise Console clients. Optionally add a GSM data terminal. Please refer to the associated online help for more comprehensive details of product functions and alternative installation configurations and considerations. Pre-Installation & System Requirements Before installing Enterprise Console: License codes Ensure that you have a license code for the Enterprise Console software. This licenses one copy of Enterprise Console and Enterprise Server Manager on one PC. Further Enterprise Console clients can be installed without the need for additional license codes. To obtain a trial 30 day license key for the above components please salesadmin@halcyonsoftware.com or contact your local Halcyon Software distributor. See for details. Minimum Hardware Requirements Enterprise Server Install: Minimum 800 Mb free disk space, 1Gb RAM, Minimum 1GHz Processor Speed Enterprise Client Install: minimum 40 Mb free disk space Enterprise Console install: minimum 200Mb free disk space Static IP address for device on which Enterprise Console is installed -3

4 Prerequisite Software (required if Halcyon default SQL instance is installed) Microsoft.NET Framework 2.0 Microsoft IE 6.0 SP1 or later (prerequisite for.net framework) Prerequisite Software (required if existing SQL 2005 (or later) instance is used (SP3 recommended)) Microsoft SQL Server Native Client (version 9.0 or later) Minimum hardware specifications are compatible with hardware requirements for the Windows operating system(s) installed on your machines. Operating System (Windows ) *requires higher hardware specification than listed above. Please see the manufacturers website for further information. Windows XP Professional SP3* (see note below) Windows 2000 Professional Edition SP4 Windows 2000 Server Edition SP4 Windows 2000 Advanced Edition SP4 Windows 2000 Datacenter Server Edition SP4 Windows 2003 SP2 Windows 2003 Enterprise Edition SP2 Windows 2003 Datacenter Edition SP2 Windows Small Business Server 2003 Standard Edition SP2 Windows Small Business Server 2003 Premium Edition SP2 Windows Vista Business SP1* Windows Vista Ultimate SP1* Windows Server 2008 Standard* Windows Server 2008 Enterprise* Windows Server 2008 Datacenter* Windows XP Professional SP3 If you are trying to install SQL Server 2005 Express edition in Windows XP SP3 environment, it will most likely fail. Uninstall MSXML6 SP2, by using a Windows Installer Cleanup Utility (msicuu2.exe). This can be downloaded from various sites on the Internet (search for msicuu2.exe download ). In Windows XP SP3, MSXML files were added to Windows File Protection. These files are installed as part of Halcyon which uses SQL Express 2005 as the back-end database for Enterprise Console. -4 Enterprise Console Installation Guide

5 When you attempt to install an English version of SQL 2005 or SQL 2008 on a localized non-english version of Windows XP with Service Pack 3, the following error occurs because SQL setup tries to install the file msxml6r.dll with the same version in the English language. Error 1931: The Windows Installer service cannot update the system file C:\WINDOWS\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly. For production mode, it is recommended that Enterprise Console is installed on Windows Server 2003 SP2 or above which can be either a physical or virtual machine. For testing purposes the product will install to XP Pro SP2 as well as Vista or Windows 7 with User Account Control (UAC) disabled. GSM data terminal A SIM card is required for the GSM data terminal. Please order the GSM data terminal from Halcyon Software and contact your external suppliers for a suitable SIM card. -5

6 C HAPTER CHAPTER 1INSTALLATION Follow these instructions to: Perform a typical quick-start installation (install all products onto one machine) and license the software. Create a basic test rule and send a test message by and SMS. Optionally attach a dedicated GSM data terminal to a PC/server. Installing Enterprise Server and Console 1 To progress with the Enterprise Console installation, the End User License Agreement must be accepted. 1-6 Enterprise Console Installation Guide

7 Select I accept the terms of the end user license agreement and click Next to continue. 2 On the Welcome dialog click Next to continue. 3 At the Customer Information dialog, enter your User and Company name Click Next. 4 At the Choose Destination Location dialog, click Next to accept the default location of %Program Files%\Halcyon. Otherwise, click Browse to navigate to and select an alternative directory path (not a compressed drive) and then click Next. Installation 1-7

8 5 On the Select Type dialog, leave the selection as Typical and click Next. This selects all products for installation onto the current PC. 6 Select the SQL instance that you wish to use for this installation. 1-8 Enterprise Console Installation Guide

9 Custom SQL instances only If you decide not to install the Halcyon SQL instance and select Custom, you are prompted to enter the SQL Path and Authorization information as shown in the screenshot below. 7 Review your settings on the Start Copying Files dialog. Use Back to change any settings or click Next to initialize the installation routine. Installation 1-9

10 Note: At this point you may see a reference to a pending reboot note that Halcyon products don t require a system reboot but this is a warning that there is a pending one (maybe for Windows updates or another application). Click Yes to continue. The files are now extracted ready for installation. Microsoft SQL Server 2005 Setup 1 At the End User License Agreement dialog, select I accept the licensing terms and conditions. Click Next Enterprise Console Installation Guide

11 2 Click Install to install the listed SQL Server components. Wait until the required components have been installed and click Next. 3 At the Welcome to the Microsoft SQL Server Installation Wizard dialog click Next. There then follows a System Configuration Check: I n s t a l l a t i o n 1-11

12 Note: 4 Click Next if the check is successful. If the System Configuration Check fails, the errors must be corrected before you can proceed to the next part of the installation. Please contact technicalservices@halcyonsoftware.com for advice Enterprise Console Installation Guide

13 Microsoft SQL Server Installation Wizard Note: 1 On the Registration Information dialog, enter your Name and Company details. Ensure that you Clear the Hide advanced configuration options setting on this screen. Click Next. 2 On the Feature Selection dialog, keep the defaults. Click Next. I n s t a l l a t i o n 1-13

14 3 The Instance Name must be set to HALCYON. Select Named instance and enter HALCYON in available field. Click Next. 4 On the Service Account dialog, keep the Use the built-in System account default and select Local system from the corresponding drop-down choice menu. Click Next Enterprise Console Installation Guide

15 5 Set the authentication mode to Mixed Mode. Enter and confirm a password for sa logon. This can be anything but best practice is to use a mix of characters including at least one numeric. Click Next. 6 On the Collation Settings dialog, keep the selected defaults and click Next. Note: Sometimes Collation designator and sort order is selected. This is acceptable. Simply accept this setting as the default. I n s t a l l a t i o n 1-15

16 7 On the Configuration Options dialog, ensure that Enable User Instances is selected. Click Next. 8 On the Error and Usage Report Settings dialog, leave both options clear. Click Next Enterprise Console Installation Guide

17 9 On the Ready to Install dialog, click Install. 10Each component is configured for installation. Wait for the setup to complete for each component and click Next when ready. I n s t a l l a t i o n 1-17

18 11Once completed, click Finish on the final dialog to complete the Microsoft SQL Server 2005 installation. 12You are now returned to the Enterprise Console Installation, where the extraction of files continues until completed. Note: Completing the Installation The installation routine now checks the settings and starts the Halcyon services. Click Finish at the Install Wizard Complete window to complete the installation. In most cases, you do not need to restart your machine to run this software. The Enterprise Console applications are now accessible from the Windows Start menu: 1-18 Enterprise Console Installation Guide

19 Manually starting the Instant Alert Server Note: This step only needs completing if you did not enter a license code as part of the installation process. If you have not entered a valid license key as part of the installation you must manually start the Halcyon Instant Alert Server prior to continuing. To manually start the Instant Alert Server: 1 From WIndows Start select Control Panel Administrative Tools Services. 2 Scroll down the list to find Halcyon Instant Alert Server. Click this service once so that it is highlighted. 3 From the menu in the top-left hand corner of this dialog click Start the Service. The service starts (status shows as Started). 4 From the menu bar select Action Refresh to ensure that the service has started correctly. 5 Close the Services and Administrative Tools dialogs. Licensing Enterprise Console Note: Only read this section if you did not enter a license key as part of the installation. This step licenses Enterprise Console products for use. Enterprise Server Code 1 At the Windows Start menu, select Start All Programs Halcyon Applications Enterprise Console Server Options. 2 An Invalid Enterprise Console License message is displayed. Click OK. The Product Code dialog is displayed. 3 Enter the required product code when prompted (the machine reference field is pre-populated automatically). 4 Click OK. The Halcyon Enterprise Server Options dialog is displayed with the Licenses tab open. 5 Click Edit to display the Product Code dialog. I n s t a l l a t i o n 1-19

20 Note: 6 Click Apply to confirm. On the Settings Saved Successfully dialog click OK. Now click Close. If you click Close without clicking apply you are prompted to Save The Changes You Made? Click Yes to save the changes and close the dialog Enterprise Console Installation Guide

21 C HAPTER 2BASIC SYSTEM SETUP CHAPTER Selecting the Enterprise Server for Instant Alert 1 At the Windows Start menu, select Start Programs Halcyon Applications Instant Alert Server Options. 2 Select Enterprise Server from the left menu panel. 3 Click Select Server. The Select Device dialog is displayed 4 On the Select Device dialog highlight the device displayed (the local device is displayed by default) and click Select. 5 Click OK to confirm and close the Instant Alert Options dialog. The Instant Alert Service restarts. Enterprise Console Password Access Note: 1 At the Windows Start menu, select Start Programs Halcyon Applications Enterprise Console Enterprise Console. Log on with the following user name and password: User Name: Administrator Password: Administrator When you add new users, the user name is assigned as a temporary password the first time the new user logs on. At that point, a prompt is displayed advising the password has expired and a new user password must be entered. Basic System Setup 2-21

22 Adding a Power/System i to Device Manager 1 At the Windows Start menu, select Start Programs Halcyon Applications Device Manager. 2 From the main menu select Devices Add Device. The Add Device dialog is displayed. 3 Enter the System Name. 4 Enter a Description to identify the device. 5 Use the choice menu to change the Device Type from Workstation to Power/ System i. 6 Enter the IP Address of the device. If there are additional network cards installed use Connection Alternative IP Addresses to add all IP Address details 7 Click OK to confirm and add the device. 8 Launch the Enterprise Server Console and log on as Administrator. 9 Select Tools Reload Devices to add the device to the Enterprise Console. Adding the Enterprise Console Device to the Power/ System i 1 Log-on to the Power/System i that was previously added using Device Manager. 2 At the Command line type; GO HALCYON. The product main menu is displayed. Note: This takes you to the default environment on the Power/System i. 3 Select option 42=Configuration Menu. 4 Select option 4=Work with Remote Locations. 5 Press F6=Add to create a new remote location. 6 In the Remote Location field, enter the system name (for example ENTCON) to identify the device as the Enterprise Console. 7 Enter a Description for the Enterprise Console device. 8 Change the System Type from *I5 to *PC. 9 Enter the IP Address of the Remote Location. (This can be found in Enterprise Console Devices Details panel if you are unsure). 10Press Enter to automatically complete entry (setting the Handshake Interval to 5 minutes. This is the connection check period between the local and remote system). Press Enter again to add the Remote Location Enterprise Console Installation Guide

23 11If you wish, use option 9=Verify to test the connection between the Power/ System i and the Enterprise Console. A system message is displayed advising you of the outcome. 12Press F3=Exit twice to return to the product main menu. Note: Installation and Basic Setup Completed At this point you are now able to set up the monitors, filters and other system conditions required or optionally add a GSM data terminal and additional configuration options: To create a test filter, please refer to the next section; Creating a Test Filter. If SMS messaging is required, read the section; Attaching a GSM Data Terminal (Optional). Creating a Test TCP/IP Rule It is advisable to create a test rule to ensure that the monitoring functionality is working. For this example you will create a simple rule that checks for a nonexistent TCP/IP address and then sends a message to the Enterprise Console. Stop the TCP/IP Monitor 1 Log-on to the Power/System i that was previously added using Device Manager. 2 At the Command line type; GO HALCYON. The product main menu is displayed. 3 Select option 3=Work with Monitors. 4 Against the TCP/IP Monitor select option 4=End. Press Enter and Enter again to confirm the action. The status changes from Active to Stopped. Use F5=Refresh if the change of status is not immediately apparent. 5 Press F3=Exit to return to the Product main menu. Creating the Rule 1 From the Product main menu select option 5=Work with Rules. 2 Position the cursor against TCP/IP and press F11=Expand. 3 Position the cursor against the Examples group and press F11=Expand again. 4 Position the cursor against the second example listed (900 Check server is active) and select option 1=Insert to open the Add TCP/IP rule display. 5 Leave the Sequence Number as 905 and enter Test TCPIP Rule as the Description. Press Page Down. Basic System Setup 2-23

24 6 Select option 2=Change against the rule and press Enter. 7 Tab down to Remote Internet Address and enter the IP Address as Enter the Description as Test Device. This name appears in the alert text. Press Enter. Press Enter again to confirm. 9 Position the cursor under the Actions line and press F6=Add to display the Create TCP/IP Action display. 10Enter CONSOLE as the Action type. Press Enter. 11Tab down to the System field and press F4=Prompt. From the popup window select the Enterprise Console that you added earlier. Press Enter. 12Leave the remaining fields as their default entries and press Enter. Press Enter again to add the rule, which now appears in the Examples group as 905 Test TCPIP Rule. 13Press F12=Cancel to return to the Product main menu. Re-starting the Monitor 1 From the Product main menu select option 3=Work with Monitors. 2 Against the TCP/IP Monitor select option 1=Start and press Enter. Press Enter again to confirm. The status changes from Stopped to Active. 3 Press F3=Exit to return to the Product main menu. Checking the test result To check that the filter has sent an alert message, launch the Enterprise Server Console and log on as Administrator. The alert raised by the following test filter is displayed as the top item in the Inquiry Alerts section of the Enterprise Console Enterprise Console Installation Guide

25 Figure 2.1 Alert Received at the Enterprise Console If the message does not appear please see the following chapter on Troubleshooting. Deleting the test rule 1 Log-on to the IBM i device and at the Command line type GO HALCYON. The Product main menu is displayed. 2 Select option 5=Work with Rules. 3 Using F11=Expand, open the TCP/IP Rule Group so that you can see the 905 Test TCPIP Rule Select option 4=Delete against the rule. Press Enter. Press Enter again to confirm. The test rule is deleted. 4 Press F12=Cancel to return to the Product main menu. Basic System Setup 2-25

26 C HAPTER CHAPTER 3TROUBLESHOOTING If IBM i alerts don t arrive into the Enterprise Console check the below: Enterprise Console Note: Ensure that the device on which the Enterprise Console is installed has a static IP Address. Check IBM i Device is named correctly in the Device Manager (it must be the same as the actual IBM i system name) and that it has the correct IP Address assigned. Ensure that all IBM i devices IP addresses are added in Device Manager Are there any Firewall restrictions between the IBM i and the PC? Port (+1 for each additional environment on the same partition to which you want to connect) from the Enterprise Console to the IBM i must be open. Is the Windows XP Firewall activated? If so, either turn it off or add the Port exceptions as above. Ensure the Default Filter is not held. (Check this in Start Programs Halcyon Applications Enterprise Console Server Options Filters). Ensure that the IBM i connections are defined correctly. (Check this in Start Programs Halcyon Applications Enterprise Console Server Options General). Port (+1 for each additional environment) must be enabled. When the issue has been resolved, remember to Delete the Test Rule. See Deleting the test rule Enterprise Console Installation Guide

27 Power/System i: Check that Configuration - Work with Remote Locations has an entry for the Enterprise Console device, ensuring that the Enterprise Console Device IP Address, Port (15000), Name and Description details are all present and correct. Ensure that the Halcyon monitors are started. Re-test. If there is still no alert then: 1 Turn on the logging in Enterprise Console Server Options (Start Programs Halcyon Applications Enterprise Console Server Options General) and add Log Informational Messages, Log User Commands, Log Diagnostic Messages and Log Incoming Alert Data. 2 Send another test alert into the Enterprise Console. 3 the HEC.log file (from %Program Files%\Halcyon\Enterprise Console\ Server.log to technicalservices@halcyonsoftware.com. Note: When the issue has been resolved, remember to Delete the Test Rule. See Deleting the test rule. Troubleshooting 3-27

28 C HAPTER 4CONFIGURING MESSAGE SENDING CHAPTER Attaching a GSM Data Terminal (Optional) Attaching a GSM data terminal to one of your machines allows SMS messages and to be sent (as an action) from the Enterprise Server. The message can be sent to nominated contacts held in the Halcyon Address Book When the software has been installed and the product codes have been entered and accepted: 1 Connect the GSM data terminal cable to a serial port on your machine. 2 At the Windows Start menu, select Start Programs Halcyon Applications Instant Alert Server Options. Select the Interfaces tab and click Add to add the COM port interface name and description to the Message Interfaces list: 3 Click OK. The Instant Alert service is restarted and the GSM data terminal is now active Enterprise Console Installation Guide

29 Attaching and Configuring a NPort (NETGSM) device Note: A NPort device is a small data communications device that allows you to control RS-232 serial devices over a TCP/IP-based Ethernet and can be used as an interface between multiple GSM devices and a server. In order that it is visible within Network Server Suite, it needs to be set-up as an Instant Alert interface in the same way as a GSM Data Terminal. In order to do this: 1 Connect the NPort device so that it is visible on your network. A quick installation guide for the NPort device can be found at: 2 Connect the GSM device to the NPort. 3 Load the installation CD that came with the NPort device. From the software directory install the appropriate NPort administrator for your operating system, following the on-screen installation instructions. 4 Once installed, from the NPort Administrator - Configuration toolbar select Search. The configuration tool searches your network for NETGSM devices. Once the device has been located it is displayed in the Configuration panel of this display. 5 Double-click this device to open the Configuration display. If not already displayed, select the Network tab of this display. To be able to amend the current IP address, click Modify in the top panel to enable the IP Address field. 6 Configure the IP Address settings according to your network (although we recommend the use of a fixed IP address). Click OK to confirm the new settings and close the Configuration display. 7 Double-click the device again, so that it is highlighted, and from the toolbar, click Web. This opens a web configuration page NPort s Web Console from where additional settings can be modified. Configuring Message Sending 4-29

30 8 From the left-hand menu, select Serial Settings Port One and ensure that the Baud rate is set to Click Submit followed by Save/Restart followed by Home. 9 From the left-hand menu, select Operating Settings Port One and ensure that the Operation mode is set to TCP Server. Configure all other settings on this display to match those in figure 4.2 below. Click Submit followed by Save/Restart followed by Home Enterprise Console Installation Guide

31 10From the left-hand menu, select Auto-Warning Settings and SNMP Trap. The settings on this page allow you to configure the server settings for alerts and SNMP Traps. Enter details as required for your network configuration, specifying the SNMP trap server as the IP Address of the Enterprise Console to which you wish SNMP traps to be sent. Click Submit followed by Save/Restart followed by Home. 11From the left-hand menu, select Auto-Warning Settings and SNMP Trap. The settings on this page allow you to configure the event types on which you wish to be alerted. For each event type you can select to be notified by mail, trap or both. Alerts are then sent via the server options specified in step 9. Enter details as required for your network configuration. Click Submit followed by Save/Restart followed by Home. The configuration of the NPort NETGSM device is now complete. Configuring the NPort NETGSM within Instant Alert 1 At the Windows Start menu, select Start Programs Halcyon Network Server Suite Instant Alert Server Options. 2 From the left-hand menu, select Interfaces. Click Add to open the Select Interface to Add dialog. Configuring Message Sending 4-31

32 3 Select the NPort Interface and click OK. The Add Interface dialog is displayed. 4 From the left-hand menu, select Settings. 5 Enter the IP Address of the NPort device as configured previously. Ensure that the Port Number is set to Leave all other settings as default. These can be amended later if required. 6 Click OK to add the NPort Interface. Click OK again to close the Halcyon Instant Alert Options dialog. The Instant Alert service restarts and the NPort interface is now ready for use. > You are now ready to configure an server Enterprise Console Installation Guide

33 Configuring an server for use with Instant Alert 1 At the Windows Start menu, select Start Programs Halcyon Applications Device Manager. Click the add device icon to display the Add Device dialog. 2 Enter the Name and Description of the server. 3 Select Server as the Device Type. 4 Enter the IP Host/Address of the server. 5 Click OK. The Server is now displayed in the Defined Devices pane of the Halcyon Device Manager dialog. Close the Device Manager. > You are now ready to add the server to Instant Alert. Adding the server to Instant Alert 1 At the Windows Start menu, select Start Programs Halcyon Applications Instant Alert Server Options. 2 Select Interfaces from the Options tab. 3 Click Add to display the Select Interface to Add dialog. 4 Select SMTP Interface. Click OK. The Add Interface dialog is displayed. 5 Select Server from the Interface Tab. Click Select Server. The Select Device dialog is displayed. 6 Select the server that you just added. The Select Device dialog automatically closes. 7 Click Verify Server to ensure the settings are correct. 8 Click OK. The Add Interface dialog closes. 9 Click OK to confirm. The Instant Alert service restarts. > You are now ready to add contacts to the Halcyon Address Book. Adding contacts to the Halcyon Address Book 1 At the Windows Start menu, select Start Programs Halcyon Applications Instant Alert Address Book. 2 Select File Add Contact. On the Details tab, enter the Contact Name and ensure that the Default Message Type has SMS selected. 3 Select the Contact Numbers tab and click Add. Enter the Contact Number and select SMS as the Number Type. The Service Provider field can be left as None. Click OK. 4 Select the Addresses tab and click Add. Enter the address of the contact. Click OK. Configuring Message Sending 4-33

34 5 Click OK to close the dialog. The new contact name is displayed in the Address Book list. 6 Repeat steps 2 to 5 to add further contacts as required. Sending a Test Message Use the following steps to send a test message to a contact in the Halcyon Address Book. 1 At the Windows Start menu, select Start Programs Halcyon Applications Instant Alert Message Sender. The Halcyon Message Sender is displayed. 2 Use the choice arrow to display the current contact list. Select a contact. 3 Enter a Message Subject and Message Text. 4 Click the icon to initiate an message. The icon is highlighted. 5 Click the phone icon to initiate an SMS Message. The icon is highlighted. 6 Click Send Message to send the test message. Note: It is advisable to carry out two separate tests on both and SMS messaging to ensure success across both communication methods. Note: Setup and testing of basic filters and messaging is now completed. Please refer to online help for further assistance if required Enterprise Console Installation Guide

35 C HAPTER 5ADDITIONAL CONFIGURATION OPTIONS CHAPTER Discovering Devices Automatically The following method can be used to quickly locate and add IBM i devices to the Device Manager. Alternatively, devices can be added individually by entering the details manually (see Adding a Power/System i to Device Manager ). 1 At the Windows Start menu, select Start Programs Halcyon Applications Device Manager. 2 From the menu bar, select Devices. From the drop-down menu, select Discover Devices. The Device Discovery dialog is displayed. 3 Select your Discovery Type and configure further options as applicable to the method of discovery. Additional Configuration Options 5-35

36 4 Click Start to begin the process of automatically discovering devices within the entered criteria. Any devices found are displayed in the Discovered Devices pane. 5 Click Stop to end the Discovering Devices session. Click Close to shut the Discovering Devices dialog. Note: Remember to add any new devices to the Enterprise Console (see steps 8-9 in Adding a Power/System i to Device Manager ) Installing Additional Enterprise Console Clients This routine allows you to install additional copies of the Enterprise Console so that you can view alerts from any PC (subject to minimum system requirements) on your network. From Installation Disk: 1 Insert the installation CD, wait for the Preparing to Install... splash screen to open. 2 Select PC Software. 3 From the main window display, select Enterprise Console. Click Install. 4 Accept the EULA and click Next. 5 Click Next on the Welcome page. 6 Enter User Name and Company Name (The License Key field can be left blank for Enterprise Console Client installations). Click Next. 7 Set the Destination Folder and click Next. 8 On Select Features only check: Enterprise Console client 5-36 Enterprise Console Installation Guide

37 9 Select Next and follow the rest of the setup routine. 10Once the setup has completed, a 'Halcyon Applications' program group is created from where the Enterprise Console shortcut can be accessed. Use Start Programs Halcyon Applications Enterprise Console. From HECSetup_V?.exe download: If you've downloaded the HECSetup_v?.exe file then launch the executable and follow steps 4-10 as for installing From Installation Disk:. To access the Enterprise Console you must select Options on the Log In dialog and enter the IP address of the server on which the main copy of Enterprise Console is running. You must also use a valid user ID that pre-exists in the database. Additional Configuration Options 5-37

38 C HAPTER Company Information Head Office 6CONTACTING HALCYON SOFTWARE CHAPTER Halcyon Software Limited 5 The Forum Minerva Business Park Lynch Wood Peterborough Cambridgeshire United Kingdom PE2 6FT Tel: +44 (0) For details of your local office or reseller, please visit and access the Contact Us, Support or Partners options. You can also us directly at the following addresses: Technical Support:technicalservices@halcyonsoftware.com Sales: sales@halcyonsoftware.com Accounts: accounts@halcyonsoftware.com 6-38 Enterprise Console Installation Guide