VMware Horizon FLEX User Guide

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1 Horizon FLEX 1.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document, see EN

2 You can find the most up-to-date technical documentation on the VMware Web site at: The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: Copyright 2014, 2015 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc Hillview Ave. Palo Alto, CA VMware, Inc.

3 Contents VMware Horizon FLEX User Guide 5 1 Introducing Horizon FLEX 7 What Is a Horizon FLEX Virtual Machine? 7 Selecting a Horizon FLEX Client 8 2 Using Player Pro 9 Host System Requirements for Player Pro 9 Install Player Pro on a Windows Host 10 Download a Horizon FLEX Virtual Machine with Player Pro 11 Open a Horizon FLEX Virtual Machine in Player Pro 13 Edit Virtual Machine Settings in Player Pro 14 Use Ctrl+Alt+Delete to Shut Down a Guest 14 Suspend and Resume a Virtual Machine in Player Pro 15 Power Off a Virtual Machine in Player Pro 15 Where to Find More Information About Player Pro 15 3 Using Fusion Pro 17 Host System Requirements for Fusion Pro 17 Install Fusion Pro on a Mac 18 Download a Horizon FLEX Virtual Machine with Fusion Pro 18 Open a Horizon FLEX Virtual Machine in Fusion Pro 20 Edit Virtual Machine Settings in Fusion Pro 21 Using Mac Keyboards in a Virtual Machine 21 Suspend and Resume a Virtual Machine in Fusion Pro 22 Power Off a Virtual Machine in Fusion Pro 22 Where to Find More Information About Fusion Pro 23 4 Troubleshooting Horizon FLEX Virtual Machines 25 Virtual Machine Is Expired 25 Virtual Machine Has Not Contacted the Server for n Days 26 Virtual Machine Is Revoked 26 Invalid Security Certificate 26 Horizon FLEX Client Is Not Compatible with the Server 27 Horizon FLEX Client Cannot Open the Virtual Machine 27 Changing the Memory and Processor Settings Is Not Allowed 28 Copying or Downloading the Virtual Machine Is Not Allowed 28 Folder Sharing on the Virtual Machine Is Not Allowed 29 USB Device Cannot Be Connected to the Virtual Machine 29 Virtual Machine Is Removed 29 VMware, Inc. 3

4 Index 31 4 VMware, Inc.

5 The VMware Horizon FLEX User Guide describes how to install and use Horizon FLEX Client to access a virtual machine in a VMware Horizon FLEX deployment. Intended Audience This information is intended for anyone who wants to install or use a Horizon FLEX Client. VMware, Inc. 5

6 6 VMware, Inc.

7 Introducing Horizon FLEX 1 With Horizon FLEX, you can access a restricted virtual machine, called a Horizon FLEX virtual machine, on your Windows or Mac computer. Horizon FLEX enables you to use the business desktop and applications you need to get your job done while working in the style that best suits your needs. You can continue to work, even if you do not have an Internet connection. This chapter includes the following topics: What Is a Horizon FLEX Virtual Machine?, on page 7 Selecting a Horizon FLEX Client, on page 8 What Is a Horizon FLEX Virtual Machine? A Horizon FLEX virtual machine is a software computer that, like a physical computer, runs an operating system and applications. A Horizon FLEX virtual machine typically contains a display, a hard disk or disks, one or more processors, memory, a CD/DVD drive, a network adapter, and a USB controller. All of these components are virtualized. That is, these elements of a virtual machine are all created by software and stored in files on your computer. Your Horizon FLEX virtual machine runs in a window on your local computer. You can install applications in the virtual machine and operate it as you would a physical computer. An operating system cannot distinguish between a virtual machine and a physical machine, nor can applications or other computers on a network. What you can do with a physical machine (install software, save files, add additional drives, and so on) you can do with a virtual machine. Horizon FLEX virtual machines are fully supported by VMware Fusion Pro and VMware Player Pro with the underlying physical hardware. For example, you can use a virtual machine with virtual components that are completely different from the physical components that are present on the underlying hardware. Virtual machines on the same physical host can run different kinds of operating systems, including Windows and Linux. VMware, Inc. 7

8 Selecting a Horizon FLEX Client To use a Horizon FLEX virtual machine, you must install a Horizon FLEX Client on your local machine. Horizon FLEX includes two versions of Horizon FLEX Client, one for Windows hosts and one for Mac hosts. You can select and install the appropriate Horizon FLEX Client for you. Player Pro Fusion Pro If you have a Windows machine, you use Player Pro to access your Horizon FLEX virtual machine. When you install Player Pro with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Windows machine. You access all Player Pro features through the main Player interface. Horizon FLEX 1.5 is compatible with Player Pro If you have a Mac, you use Fusion Pro to access your Horizon FLEX virtual machine. When you install Fusion Pro with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. Horizon FLEX 1.5 is compatible with Fusion Pro Your Horizon FLEX administrator might provide your Horizon FLEX virtual machine on a server or a USB device, or install it on your local machine. If your virtual machine is on a server, you use your Horizon FLEX Client to download the virtual machine to your local machine. If your virtual machine is on a USB device or is installed on your local machine, you use your Horizon FLEX Client to register the virtual machine with the Horizon FLEX server. 8 VMware, Inc.

9 Using Player Pro 2 When you install Player Pro with a Horizon FLEX license key, you can use Player Pro to access your Horizon FLEX virtual machine on your Windows machine. You access all Player Pro features through the main Player interface. This chapter includes the following topics: Host System Requirements for Player Pro, on page 9 Install Player Pro on a Windows Host, on page 10 Download a Horizon FLEX Virtual Machine with Player Pro, on page 11 Open a Horizon FLEX Virtual Machine in Player Pro, on page 13 Edit Virtual Machine Settings in Player Pro, on page 14 Use Ctrl+Alt+Delete to Shut Down a Guest, on page 14 Suspend and Resume a Virtual Machine in Player Pro, on page 15 Power Off a Virtual Machine in Player Pro, on page 15 Where to Find More Information About Player Pro, on page 15 Host System Requirements for Player Pro The physical computer on which you install Player Pro is called the host system and its operating system is called the host operating system. To run Player Pro, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You must install Player on a host system that meets certain processor requirements. Supported Processors The host system must have a 64-bit x86 CPU that meets the following requirements. LAHF/SAHF support in long mode 1.3GHz or faster core speed Multiprocessor systems are supported. When you install Player, the installer performs checks to make sure the host system has a supported processor. You cannot install Player if the host system does not meet the processor requirements. VMware, Inc. 9

10 Processor Requirements for 64-Bit Guest Operating Systems The operating system that runs inside a virtual machine is called the guest operating system. To run 64-bit guest operating systems, the host system must have one of the following processors. An AMD CPU that has segment-limit support in long mode An Intel CPU that has VT-x support If you have an Intel CPU that has VT-x support, you must verify that VT-x support is enabled in the host system BIOS. The BIOS settings that must be enabled for VT-x support vary depending on the system vendor. See the VMware knowledge base article at for information about how to determine if VT-x support is enabled. When you install a 64-bit operating system, Player performs checks to make sure the host system has a supported processor. You cannot install a 64-bit operating system if the host system does not meet the processor requirements. Processor Requirements for Windows 7 Aero Graphics To support Windows 7 Aero graphics, the host system should have either an Intel Dual Core 2.2GHz or later CPU or an AMD Athlon or later CPU. Memory Requirements for Host Systems The host system must have enough memory to run the host operating system, the guest operating systems that run inside the virtual machines on the host system, and the applications that run in the host and guest operating systems. The minimum memory required on the host system is 1 GB. 2 GB and above is recommended. To support Windows 7 Aero graphics in a virtual machine, at least 3 GB of host system memory is required. 1 GB of memory is allocated to the guest operating system and 256 MB is allocated to graphics memory. See your guest operating system and application documentation for more information on memory requirements. Supported Host Operating Systems for Player Pro To install Player Pro, your Windows computer must have a supported Windows operating system. Player Pro supports only 64-bit operating systems. Windows 7 Windows 8 Windows 8.1 Enterprise Windows 8.1 Pro Windows Server 2012 R2 Install Player Pro on a Windows Host You install Player Pro on a Windows machine by running the installation wizard. Prerequisites Verify that your Windows machine meets the host system requirements. See Host System Requirements for Player Pro, on page VMware, Inc.

11 Chapter 2 Using Player Pro Download the Player Pro for Windows installer to your Windows machine. You can obtain the Player Pro.exe installer file from the VMware Web site, or your Horizon FLEX administrator might have provided you with a link to obtain the Player Pro.bat or.cmd installer file. NOTE Player Pro for Linux 64-bit is not supported as a Horizon FLEX client. Verify that you have a Horizon FLEX license key. You must provide a license key to run a Horizon FLEX virtual machine in Player Pro. Procedure 1 On your Windows machine, double-click the Player Pro installer. 2 Follow the prompts to finish the installation. 3 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Player Pro. 4 Select Enter a license key to enable VMware Player 7 Pro features or to allow commercial use. 5 Type the license key and click Continue. What to do next Download the Horizon FLEX virtual machine. See Download a Horizon FLEX Virtual Machine with Player Pro, on page 11. Download a Horizon FLEX Virtual Machine with Player Pro If your Horizon FLEX virtual machine is on a Horizon FLEX server, you must connect to the server and download the virtual machine to your Windows machine before you can open it in Player Pro. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Windows machine, see Open a Horizon FLEX Virtual Machine in Player Pro, on page 13. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to unlock the virtual machine. (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Prerequisites Install Player Pro on your Windows machine. See Install Player Pro on a Windows Host, on page 10. If a VPN connection is required, turn on the VPN. VMware, Inc. 11

12 Procedure 1 Connect to the Horizon FLEX server. Option Action Connect to the server in Player Pro a On your Windows machine, double-click the VMware Player icon or select Start > All Programs > VMware Player. Connect to the server from a link b c d Click the Connect to VMware Horizon FLEX Server icon on the Player Pro toolbar. The Connect to Server dialog box might also open when Player Pro starts. In the Connect to Server dialog box, type the credentials that your Horizon FLEX administrator provided. Click Connect to connect to the server. If you received a link in an from your Horizon FLEX administrator, perform these steps: a b c Click the link. The virtual machines to which you are entitled appear. When the Connect to Server dialog box opens, type the password that your Horizon FLEX administrator provided. Click Connect to connect to the server. 2 Select a virtual machine to download and click Download. If your Horizon FLEX server uses a self-signed certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, select the Always trust this host with this certificate check box and click Connect Anyway. You are prompted to create a shortcut on your desktop. Click Yes to create the shortcut. 3 Select a location to save the virtual machine and click Select Folder. Save the virtual machine in a location that you can readily access. Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar shows the progress of the download operation. You can click Pause to suspend the download and click Resume to restart the download at a later time. For example, if you suspend a download and exit Player Pro, you can resume the download the next time you start Player Pro. You can click Cancel to cancel the download. 4 Type the password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. 5 When the disclaimer message appears, click Power On if you agree. NOTE You use the password that your Horizon FLEX administrator provided only the first time that you access the virtual machine. The virtual machine powers on. 6 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page VMware, Inc.

13 Chapter 2 Using Player Pro Open a Horizon FLEX Virtual Machine in Player Pro If your Horizon FLEX virtual machine is on a USB device or deployed to your Windows machine, you must register it with the Horizon FLEX server before you can open it in Player Pro. If your virtual machine is on a Horizon FLEX server, you must download it to a folder on your Windows machine. See Download a Horizon FLEX Virtual Machine with Player Pro, on page 11. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to unlock the virtual machine. (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Prerequisites Install Player Pro on your Windows machine. See Install Player Pro on a Windows Host, on page 10. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Player Pro. 2 In the VMware Player window, click Open a Virtual Machine. 3 Browse to and select the virtual machine configuration (.vmx) file for the virtual machine and click Open. 4 Type the password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. 5 Type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server. You must connect to the Horizon FLEX server to register your virtual machine. 6 When the disclaimer message appears, click Power On if you agree. NOTE You use the password that your Horizon FLEX administrator provided only the first time that you access the virtual machine. The virtual machine powers on. 7 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 25. VMware, Inc. 13

14 Edit Virtual Machine Settings in Player Pro When you edit Horizon FLEX virtual machine settings in Player Pro, you must provide the restrictions password to unlock and edit certain settings. For other settings, including Memory, Processors, and Network Adapter, you do not need to enter the restrictions password. For complete information about virtual machine settings, see the Player Pro documentation at https://www.vmware.com/support/pubs/player_pubs.html. Prerequisites Obtain the following information from your Horizon FLEX administrator: The encryption password for the virtual machine. You will need this password to unlock the virtual machine. (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Player Pro. 2 In the VMware Player window, click Open a Virtual Machine. 3 Browse to and select the virtual machine configuration (.vmx) file for the virtual machine and click Open. 4 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock the virtual machine. 5 In the right pane, click Edit virtual machine settings. 6 Select the virtual machine setting to modify. You must click Unlock all settings and enter the restrictions password to access and modify certain settings. Your Horizon FLEX administrator controls whether you can change the virtual machine's memory or number of processor cores. If these options are unavailable (dimmed), these options have been restricted by your administrator. 7 Modify the setting and click OK to save your changes. Use Ctrl+Alt+Delete to Shut Down a Guest You can use the Ctrl+Alt+Delete key sequence to shut down or log off of a guest operating system. Prerequisites Power on the virtual machine. Procedure Select the virtual machine and select Player > Send Ctrl+Alt+Delete. This option is the same as pressing Ctrl+Alt+Delete on your keyboard. On Windows hosts, using the physical keyboard to press Ctrl+Alt+Delete might send the command to the host operating system and the virtual machine, even when Player has control of input. 14 VMware, Inc.

15 Chapter 2 Using Player Pro If the command is received by both the host operating system and the virtual machine, press Ctrl+Alt +Ins on the keyboard. The command is received solely by the virtual machine and shuts down or logs out of the guest operating system. Suspend and Resume a Virtual Machine in Player Pro Suspending a virtual machine saves its current state. When you resume the virtual machine, applications that were running before the virtual machine was suspended resume in their running state and their content is unchanged. How quickly the suspend and resume operations perform depends on how much data changed after you started the virtual machine. The first suspend typically takes longer than subsequent suspend operations. Procedure To suspend a virtual machine, select Player > Power > Suspend and click Yes to confirm. If soft power operations are configured for the virtual machine when the virtual machine is first created, Suspend Guest appears in the menu instead of Suspend. Player returns the virtual machine to the library in the Suspended state. To resume a suspended virtual machine, select the virtual machine and select Player > Power > Power On. To set the Player Pro preferences to suspend the virtual machine when you close the virtual machine window, select Player > File > Player Preferences and then select Suspend the virtual machine. Power Off a Virtual Machine in Player Pro As with physical machines, shut down a guest operating system before you power off a virtual machine. You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. Procedure To shut down the guest operating system, shut down as if you were using a physical machine. When the guest operating system shuts down, the virtual machine is powered off and Player Pro exits. To power off a virtual machine without shutting down the guest operating system, select Player > Power Off. If soft power operations are configured for the virtual machine, Power Off Guest appears in the menu instead of Power Off. Where to Find More Information About Player Pro This document provides basic information about using Player Pro. You can find more information about using Player Pro at the following self-help sources. The complete Player documentation set, including release notes, is at https://www.vmware.com/support/pubs/player_pubs.html. To find information on a specific problem you encounter in Player Pro, select VMware Player in the product list and search for your problem by key word at For answers to frequently asked questions, go to VMware, Inc. 15

16 16 VMware, Inc.

17 Using Fusion Pro 3 When you install Fusion Pro with a Horizon FLEX license key, you can use Fusion Pro to access your Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. This chapter includes the following topics: Host System Requirements for Fusion Pro, on page 17 Install Fusion Pro on a Mac, on page 18 Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 18 Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 20 Edit Virtual Machine Settings in Fusion Pro, on page 21 Using Mac Keyboards in a Virtual Machine, on page 21 Suspend and Resume a Virtual Machine in Fusion Pro, on page 22 Power Off a Virtual Machine in Fusion Pro, on page 22 Where to Find More Information About Fusion Pro, on page 23 Host System Requirements for Fusion Pro The physical computer on which you install Fusion Pro is called the host system and its operating system is called the host operating system. To run Fusion Pro, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You can install Fusion Pro on any Mac that has a 64-bit Intel processor. Fusion Pro is compatible with Core 2 Duo, Xeon, i3, i5, i7, and newer processors. Memory Requirements for Host Systems The host system must have enough memory to run Mac OS X, the guest operating systems that run inside the virtual machines on the Mac, and the applications that run in the Mac and guest operating systems. The minimum memory required on the host system is 4 GB. 8 GB is recommended. The host system must have 750 MB of free disk space for Fusion Pro and at least 5 GB of free disk space for each virtual machine VMware, Inc. 17

18 Supported Host Operating Systems To install Fusion Pro, your Mac must have a supported Mac OS X operating system. Mac OS X 10.9 Mac OS X Install Fusion Pro on a Mac You install Fusion Pro in the same way you install other Mac OS X applications. Prerequisites Verify that your Mac meets the system requirements for Fusion Pro. See Host System Requirements for Fusion Pro, on page 17. Verify that you have the administrator password for your Mac. Download the Fusion Pro installer to your Mac. You can obtain the Fusion Pro installer from the VMware website, or your Horizon FLEX administrator may have provided you with a link to obtain the Fusion Pro.dmg file. Verify that you have a Horizon FLEX license key for Fusion Pro. You must provide a Horizon FLEX license key during installation to activate the Horizon FLEX features in Fusion Pro. Procedure 1 Double-click the VMware Fusion.dmg file to open it. The contents of the disk image appear in the VMware Fusion Finder window. 2 In the VMware Fusion Finder window, double-click the VMware Fusion icon or drag it to the Applications folder. 3 Click the VMware Fusion icon in the Applications folder. 4 Type the administrator-level user credentials for your Mac to complete the installation. 5 Accept the license agreement and enter your Horizon FLEX license key. What to do next Download the Horizon FLEX virtual machine. See Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 18. Download a Horizon FLEX Virtual Machine with Fusion Pro If your Horizon FLEX virtual machine is on a Horizon FLEX server, you must connect to the server and download the virtual machine to your Mac before you can open it in Fusion Pro. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Mac, see Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 20. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to unlock the virtual machine. 18 VMware, Inc.

19 Chapter 3 Using Fusion Pro (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Prerequisites Install Fusion Pro on your Mac. See Install Fusion Pro on a Mac, on page 18. If a VPN connection is required, turn on the VPN. Procedure 1 Connect to the Horizon FLEX server. Option Action Connect to the server in Fusion Pro a In the Applications folder on your Mac, click VMware Fusion. Connect to the server from a link b If the Connect dialog box does not open automatically, select File > Connect to Server to open it. c d In the Connect dialog box, type the credentials that your Horizon FLEX administrator provided. The Server and Username text boxes might be prepopulated. Click Connect to connect to the server. If you received a link in an from your Horizon FLEX administrator, perform these steps: a Click the link. b c When the Connect to Server dialog box opens, type the password that your Horizon FLEX administrator provided. Click Connect to connect to the server. 2 In the Available Desktops window, select the virtual machine to download and click the download icon. If your Horizon FLEX server uses a self-signed certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, select the Always trust this host with this certificate check box and click Connect Anyway. 3 Type a name for the virtual machine in the Save As text box or accept the default name. 4 Select a location to save the virtual machine from the Where menu or accept the default location. VMware recommends that you save the virtual machine in the Virtual Machines folder. 5 Click Save to start the download operation. Before the download begins, a disclaimer message might appear that requires your acceptance. After the download begins, a status bar displays the progress of the download operation. You can click the pause button to suspend the download and click the restart button to resume the download at a later time. If you suspend a download and exit Fusion Pro, you can resume the download the next time you start Fusion Pro. You can click the X button to cancel the download. 6 Type the password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. 7 When the disclaimer message appears, click Power On if you agree. NOTE You use the password that your Horizon FLEX administrator provided only the first time that you access the virtual machine. The virtual machine powers on. 8 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. VMware, Inc. 19

20 What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 25. Open a Horizon FLEX Virtual Machine in Fusion Pro If your Horizon FLEX virtual machine is on a USB device or is deployed to your Mac, you must register it with the Horizon FLEX server before you can open it in Fusion Pro. If your virtual machine is on a Horizon FLEX server, you must download it to a folder on your Mac. See Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 18. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. The encryption password for the virtual machine. You will need this password to unlock the virtual machine. (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Prerequisites Install Fusion Pro on your Mac. See Install Fusion Pro on a Mac, on page 18. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. Procedure 1 In the Applications folder on your Mac, click VMware Fusion. 2 Select File > Open from the VMware Fusion menu bar. Use your Active Directory password to open the Horizon FLEX virtual machine. 3 Browse to and select the virtual machine configuration (.vmx) file for your virtual machine and click Open. 4 Type the password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. 5 Type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server. You must connect to the Horizon FLEX server to register your virtual machine. 6 When the disclaimer message appears, click Power On if you agree. NOTE You use the password that your Horizon FLEX administrator provided only the first time that you access the virtual machine. The virtual machine powers on. 20 VMware, Inc.

21 Chapter 3 Using Fusion Pro 7 (Optional) If prompted, type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server again. The virtual machine connects to the Horizon FLEX server and the guest operating system restarts. You are prompted to connect to the server again only if your Horizon FLEX administrator configured your virtual machine to join a domain. 8 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 25. Edit Virtual Machine Settings in Fusion Pro When you are editing Horizon FLEX virtual machine settings in Fusion Pro, you must provide the restrictions password to unlock and edit certain settings. For other settings, including General, Applications Menu, Keyboard & Mouse, Processors & Memory, Network Adapter, USB & Bluetooth, and Encryption & Restrictions, you do not need to enter the restrictions password. For complete information about virtual machine settings, see the Fusion Pro documentation at https://www.vmware.com/support/pubs/fusion_pubs.html. Prerequisites Obtain the following information from your Horizon FLEX administrator: The encryption password for the virtual machine. You will need this password to unlock the virtual machine. (Optional) The restrictions password for the virtual machine, if you are allowed to change restricted virtual machine settings. Procedure 1 In the Applications folder on your Mac, click VMware Fusion. 2 From the VMware Fusion menu bar, select Window > Virtual Machine Library. 3 Select the virtual machine and click Settings. 4 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock the virtual machine. 5 Select the virtual machine setting to modify. If the setting you want to modify is not shown, click the lock icon in the upper-right corner of the Settings window and enter the restrictions password for the virtual machine. Your Horizon FLEX administrator controls whether you can change the virtual machine's memory or number of processor cores. If these options are unavailable (dimmed), then these options have been restricted by your administrator. 6 Modify the setting and close the dialog box to save your changes. Using Mac Keyboards in a Virtual Machine Because PC and Mac keyboards differ, you must press certain key combinations to enable certain PC commands on a Mac keyboard. For keys with no keyboard equivalent, Fusion provides the Send Key item in the Virtual Machine menu. VMware, Inc. 21

22 Table 3 1. PC and Mac Keyboard Equivalents PC Keyboard Apple External Keyboard MacBook and MacBook Pro Built-In Keyboard F1-F12 F1-F12 fn+f1... fn+f12 Print Screen F14 (use Send Key) Scroll Lock F15 (use Send Key) Pause/Break F16 (use Send Key) Backspace delete delete delete (Forward Delete) delete fn+delete Insert (toggles overwrite) help (early models) (use Send Key and select Help item) Num Lock clear fn+num lock F6 Command (Windows logo key between Ctrl and Alt keys) Alt alt option alt option Suspend and Resume a Virtual Machine in Fusion Pro The suspend and resume feature is useful to save the current state of a virtual machine and continue work later from the same state, even if you quit Fusion Pro in the interim. Procedure u Take one of the following actions. Select Virtual Machine > Suspend to suspend your virtual machine. You can also set a Fusion Pro preference to suspend the virtual machine when you close the virtual machine window. Select Virtual Machine > Resume to resume your virtual machine. Power Off a Virtual Machine in Fusion Pro When you shut down the guest operating system in your virtual machine in Fusion Pro, the virtual machine is powered off. You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. You can use several methods to shut down your virtual machine's operating system. This procedure is the preferred method. Procedure u From the Fusion toolbar, select Virtual Machine > Shut Down. Option Power Off Shut Down Description If Windows is not responding, click Power Off to power off the virtual machine. Power off might result in data loss and should only be used if Windows is not responding. Click Shut Down to ask Windows to shut down. 22 VMware, Inc.

23 Chapter 3 Using Fusion Pro Where to Find More Information About Fusion Pro This document provides basic information about using Fusion Pro. You can find more information about using Fusion Pro at the following self-help sources. The complete Fusion documentation set, including release notes, is at https://www.vmware.com/support/pubs/fusion_pubs.html. The Fusion Learning Center has video tutorials, FAQs, community forums, and more to help you get up and running with Fusion Pro. In Fusion Pro, click Help > Video Tutorials. Self-paced video tutorials and answers to frequently asked questions are available through the VMware support portal at Use the Advanced Help tab to view the list of tutorials. Join the Fusion Community at to exchange information, questions, and comments to get the most out of Fusion Pro. To find information on a specific problem you encounter, select VMware Fusion in the product list and search for your problem by key word at For answers to frequently asked questions, go to VMware, Inc. 23

24 24 VMware, Inc.

25 Troubleshooting Horizon FLEX 4 Virtual Machines If you experience difficulty when accessing your Horizon FLEX virtual machine, you can use troubleshooting procedures to investigate the causes of problems. This chapter includes the following topics: Virtual Machine Is Expired, on page 25 Virtual Machine Has Not Contacted the Server for n Days, on page 26 Virtual Machine Is Revoked, on page 26 Invalid Security Certificate, on page 26 Horizon FLEX Client Is Not Compatible with the Server, on page 27 Horizon FLEX Client Cannot Open the Virtual Machine, on page 27 Changing the Memory and Processor Settings Is Not Allowed, on page 28 Copying or Downloading the Virtual Machine Is Not Allowed, on page 28 Folder Sharing on the Virtual Machine Is Not Allowed, on page 29 USB Device Cannot Be Connected to the Virtual Machine, on page 29 Virtual Machine Is Removed, on page 29 Virtual Machine Is Expired When you start your Horizon FLEX virtual machine, you receive a message that states that your virtual machine has expired. Problem The message This virtual machine has expired appears when you try to start your virtual machine in your Horizon FLEX Client. Cause The expiration date for your virtual machine has been reached and the virtual machine has been turned off. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. VMware, Inc. 25

26 Virtual Machine Has Not Contacted the Server for n Days When you start your Horizon FLEX virtual machine, you receive a message that states that the virtual machine has not contacted the Horizon FLEX server for a certain number of days. Problem The message This restricted VM has been unable to contact its policy server for n day." appears when you try to start your virtual machine in Horizon FLEX Client. Cause Your Horizon FLEX administrator sets how many days you can use your virtual machine without contact with the Horizon FLEX server. When this offline time limit is exceeded, the virtual machine will not power on without first connecting to the Horizon FLEX server. This error occurs if the virtual machine cannot connect to the Horizon FLEX server. Solution Check your network connection and try again. If the problem persists, contact your Horizon FLEX administrator. Virtual Machine Is Revoked When you start your Horizon FLEX virtual machine, you receive a message that states your virtual machine has been revoked. Problem The message Access to this virtual machine has been revoked appears when you try to start your virtual machine in your Horizon FLEX Client. Cause Your Horizon FLEX administrator has revoked access to your virtual machine. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. Invalid Security Certificate When you try to download a Horizon FLEX virtual machine, you receive a warning message that states the security certificate is invalid. Problem You receive the message Invalid Security Certificate when you try to download a Horizon FLEX virtual machine. Cause This warning message appears when the Horizon FLEX server uses a self-signed certificate and your computer does not trust the certificate. Solution Verify with your Horizon FLEX administrator that the certificate is valid for the Horizon FLEX server. If the certificate is valid, select the Always trust this host with this certificate check box and click Connect Anyway. 26 VMware, Inc.

27 Chapter 4 Troubleshooting Horizon FLEX Virtual Machines Horizon FLEX Client Is Not Compatible with the Server When you start the Horizon FLEX virtual machine, you cannot connect to the Horizon FLEX server because the client version that you are using is incompatible with the server version. Problem When you open a Horizon FLEX virtual machine or try to connect to the server, a message appears: You need to upgrade your client or The server is running a newer version than supported by this software. Please download a newer version to resolve this issue. Cause The Horizon FLEX server requires that you use a specific Horizon FLEX Client version. Solution u Contact your Horizon FLEX administrator to find out the Horizon FLEX Client version to upgrade to. Horizon FLEX Client Cannot Open the Virtual Machine When you try to open a Horizon FLEX virtual machine for the first time, you receive a message that the restrictions management server could not be contacted. Problem When you try to open a Horizon FLEX virtual machine for the first time, the restrictions management server cannot be contacted. Cause This error occurs because your operating system does not trust the Horizon FLEX server's certificate. Solution 1 Verify with your Horizon FLEX administrator that the certificate is valid for the Horizon FLEX server. IMPORTANT Do not perform this task if the certificate is not valid. 2 If you are using Fusion Pro, install the Horizon FLEX server's certificate on your Mac. a In your browser, go to the Horizon FLEX server URL. For example: https://yourserver:7443 b c d e f Accept the certificate warning to save the certificate. Open the KeyChain application. Find the certificate under login and drag it to System. Open the certificate under System. Expand the Trust button, select Use System Default, and close the certificate. Reopen the certificate under System, expand Trust, select Always Trust, and close the certificate. The certificate is now trusted for all users on the Mac. 3 If you are using Player Pro, install the Horizon FLEX server's certificate on your Windows system. a In your browser, go to the Horizon FLEX URL. For example: https://yourserver:7443/rvm b Click the lock icon in the address bar. VMware, Inc. 27

28 c d e f g h Click Certificate information. On the Details tab, click Copy to file and export the certificate to a file. Start MMC (mmc.exe). Select File > Add/Remove Snap-in. Click the Certificates snap-in and click Add. On the Certificates snap-in display, select Computer account and click Next. This setting is required by the Horizon FLEX server. i j k Select Local Computer and click Finish and then OK. In the left navigation pane, expand Certificates (Local Computer). Right-click on Trusted Root Certification Authorities and select All Tasks > Import. The Certificate Import Wizard opens. l m n Click Next. Browse for the root certificate file and click Next. Select Place all certificates in the following store: Trusted Root Certification Authorities and click Next, then click Finish. The certificate is now trusted for all users on your Windows computer. Changing the Memory and Processor Settings Is Not Allowed You cannot use the memory and processor settings option to change the settings on the Horizon FLEX virtual machine. Problem You cannot change the memory and processor settings on your Horizon FLEX virtual machine. Cause Your Horizon FLEX administrator has restricted the ability to change memory and processor settings on your virtual machine. Solution u Contact your Horizon FLEX administrator. Copying or Downloading the Virtual Machine Is Not Allowed You cannot copy your Horizon FLEX virtual machine or download it from the administrator. Problem You cannot copy or download your Horizon FLEX virtual machine. An error message states that the virtual machine has already been downloaded and registered. Cause Your Horizon FLEX administrator has restricted the ability to create multiple instances of your virtual machine. Solution u Contact your Horizon FLEX administrator. 28 VMware, Inc.

29 Chapter 4 Troubleshooting Horizon FLEX Virtual Machines Folder Sharing on the Virtual Machine Is Not Allowed You cannot use the folder sharing options on your Horizon FLEX virtual machine. Problem You cannot share folders on your Horizon FLEX virtual machine. The options are dimmed or unavailable. Cause Your Horizon FLEX administrator has restricted the ability to share folders on your virtual machine. Solution u Contact your Horizon FLEX administrator. USB Device Cannot Be Connected to the Virtual Machine The USB device cannot be connected to the Horizon FLEX virtual machine. Problem When you try to connect a USB device to the virtual machine, the USB device type is dimmed (unavailable). Cause Your Horizon FLEX administrator has restricted the ability to use the USB device type on your virtual machine. Depending on how the Horizon FLEX administrator configured the virtual machine policy, some USB device types might be allowed and some might be blocked. Solution u Contact your Horizon FLEX administrator. Virtual Machine Is Removed Your Horizon FLEX virtual machine is not visible on your desktop. Problem The virtual machine is not available or is not visible on your desktop. Cause Your Horizon FLEX administrator might have removed the virtual machine. Solution u Contact your Horizon FLEX administrator. VMware, Inc. 29

30 30 VMware, Inc.

31 Index B blocked USB devices 29 C connection problems 26 copying the virtual machine unavailable 28 CPUs, host requirements 9 Ctrl+Alt+Delete 14 Ctrl+Alt+Ins 14 D documentation resources 15, 23 downloading Horizon FLEX VM not allowed 28 downloading Horizon FLEX VM not available 28 downloading virtual machines 11, 18 E editing virtual machines 14, 21 expired virtual machines 25 F failure to contact the restrictions management server 27 folder sharing unavailable 29 folders, sharing unavailable 29 function keys 21 Fusion Pro 8, 17 H Horizon FLEX server, client incompatibility 27 Horizon FLEX Client compatibility with server 27 host operating systems 10, 18 I incompatibility, Horizon FLEX server, client 27 installing Fusion Pro 18 installing Player Pro 10 intended audience 5 introduction 7 invalid security certificate warning 26 K keyboard equivalent Mac and PC commands 21 function keys 21 M Mac client 8 memory, host requirements 10 memory requirements 17 memory and processor settings 28 O opening virtual machines 13, 20 P Player Pro 8, 9 powering off virtual machines 15, 22 processor requirements 17 processor and memory settings 28 processors, host requirements 9 R RAM, host requirements 10 restrictions management server, unreachable 27 resuming virtual machines 22 revoked virtual machines 26 S shutting down virtual machines 15, 22 suspending virtual machines 15, 22 system requirements, host system 9 T troubleshooting 25 U USB device types unavailable on VMs 29 USB devices blocked on VMs 29 V virtual machine, copying unavailable 28 virtual machine removed 29 virtual machines downloading 11 editing 14, 21 powering off 15 resuming 22 shutting down 15 suspending 22 using Mac keyboards with 21 VMware, Inc. 31

32 W Windows client 8 32 VMware, Inc.

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