Installing and Trouble-Shooting SmartSystems

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1 Installing and Trouble-Shooting SmartSystems Requirements: Processor: 2 GHz is recommended for optimum performance Memory/RAM: 2GB is required Disk space: 60MB is required for SmartSystems Server Operating Systems: Windows XP Pro SP3 and all related updates Windows Server 2003 SP2 R2 Windows Server 2008 SP2 Windows Vista Business and Ultimate SP2 Windows 7 Professional, Enterprise and Ultimate - Windows 7 is the only OS that will support 64bit - 64 bit version will not support Cisco AP Discovery - Windows 7 requires SQL Server 2008 R2 Other Requirements: Microsoft Internet Explorer 6.0 SP1 or later Microsoft ActiveSync 4.5 or later required - (Windows Mobile Device Center if using Vista, Windows 7 or Server 2008).NET Framework 3.5 SP1 SQL Server - SQL Server 2005 or 2008 Express Edition - SQL Server 2005, SQL Server 2008 (2008 R2 required for Windows 7 and 64bit) Microsoft Windows Installer 4.5 *SQL Server and Microsoft Windows Installer must be installed prior to installing SmartSystems Server. The SmartSystems Server installer provides a Help link to obtain an installation guide and a download containing all prerequisites. Windows Powershell 1.0 minimum Clean Install (First time install): 1) Make sure you have the OS updated with the latest Microsoft Updates 2) Install SQL a. If Installing the full version, please install the Management Console Step 1: Start the SQL install (Server 2008 R2 in Example)

2 Step 2: Click on Installation then New Installation or add features to an existing installation Step 3: The setup will run and check for issues. Resolve all issues, if any, before proceeding further.

3 Step 4: Enter your key, and then accept the license terms, then install the Setup Support Files. Step 5: Make sure you pass the Setup Support Rules. You may proceed if you have a Windows Firewall warning, but ensure that the ports are open as needed if use SQL as a remote database.

4 Step 6: Select SQL Server Feature Installation and click next. Step 7: Select Database Engine Services, Reporting Services (not required), and Management Tools Basic (not required but helpful for trouble-shooting)

5 Step 8: Click next to proceed with SQL configuration. Step 9: Add a Named instance of Intermec2008

6 Step 10: Click next to make sure you meet the disk space requirements. Step 11: Click on Use the same account for all SQL Server Services if you are using an Active Directory Environment. Select NT AUTHORITY/NETWORK SERVICE as the Account Name. NOTE: Using this account name allows you to use the default authentication settings, which Intermec recommends. If you have any questions on Service Accounts for SQL Server services, click HELP and review the topic or contact your domain administrator. If the computer is in a WORKGROUP or NOT on a DOMAIN, select the NT AUTHORITY\SYSTEM

7 Step 12: Use Windows Authentication and add the current user as an SQL Administrator. Step 13: Click next through the next 4 screens then click Install.

8 Step 14: Start SmartSystems Foundation Install If using a SQL remote database, do the following before proceeding. Start the SQL configuration manager - Click on Network Configuration then protocols for Intermec Right Click on TCP/IP and select Enable

9 - Double click TCP/IP to bring up the Properties - Click the IP address, then tap and make sure TCP Port for IPALL is set for 6000, and remove all other TCP ports for IP1 and IP2. - Make sure your Windows Firewall is open for port 6000 Smartsystems Foundation Install Step 1: Run the SmartSystems EXE. If using remote database, click browse then select the SQL database. (This example will use a Local Database.

10 Step 2: Click next, then agree to the Licensing agreement and install SmartSystems to the Default Destination Location (recommended).

11 Step 3: Restart Computer when complete. Step 4: After Restarting you should see the SmartSystems Icon in the system tray. Right click the icon and click Explore. It may take up to 3 minutes before the console is ready to accept connections.

12 IF the console fails to start, click on RUN from the start button and type services.msc. Check to make sure all the SmartSystems services are running. It s been reported that SNMP and Console Services failed to start on initial install, so you will have to manually start these, but subsequent reboots should start these services automatically.

13 Upgrade from 3.51 or previous versions: Before Installing Version 4.01 SmartSystems Reporting Services 3.51 will not be functional with SmartSystems Recommendation is to uninstall prior to installing Uninstalling a previous version of SmartSystems will (recommendation is to perform an Upgrade). - Purge any Asset History collected by the current SmartSystems. - The un-install does not remove the licenses that have been added to your console. It just deletes the information that says which devices you have assigned the license to. The license count left on the server is preserved even if you uninstall, then reinstall. However, it s recommended to perform an upgrade rather than un-installing and re-install SmartSystems. - Preserve your Backup Settings. It s also recommended to create a MSI installer for all your backup settings prior to install. To do this, right click your software in the software vault and create SmartSystems bundle. - Make sure to also save off your MSI installers for any custom Software bundles. - Remove custom console settings like Broadcast Interval (automatic discovery). The new default is to have the broadcast interval set to 1 minute. If after an upgrade to 4.01 and SmartSystems fail to start up properly: Symptoms: - When running the console you get a blank screen with no services showing up in the lower left corner. - Some or none of the Services will not start up properly. If you have any of the symptoms above please do the following: Scenario 1: FULL SQL 2005 or 2008 installs Scenario 2: SQL 2005 or 2008 Express installs Step 1: Uninstall SmartSystems 4.01 Scenario 1: FULL SQL 2005 or 2008 installs Step 2: Right click my computer and click manage to get to local Users and Group. Remove the SsbUser. Then go to Groups and remove SmartSystems Administrators, Managers, and Users.

14 Step 3: If you have the SQL Management Studio installed, run it and remove the users: SmartSystems Administrators, SmartSystems Managers, and SSbUser

15 Step 4: This step may not apply to all, but if you have SSsUser or a display name SmartSystems in any of the Database Tables, please delete the user. (No SSbUser in the screenshot above, but have seen reports of it) Step 5: Reboot Server or PC and install SmartSystems Foundation. Scenario 2: SQL 2005 or 2008 Express installs Step 1: Click Start then go to the Control panel and run Add/Remove programs. If SmartSystems Server is listed uninstall the SS Server. If it s not listed, and you still see the SmartSystems icon in the system tray, or you still see the Intermec SmartSystems services, SmartSystems may have not uninstalled properly. If this is the case, please run the original SmartSystems install again. If you were removing an older version, please run the install for that same version. Once you run it, it should detect that the same version is already installed and it will start the uninstall process. Please contact product support for older versions of SS like Step 2: Once SmartSystems server is removed; find the Microsoft SQL Server 2005 from Add/Remove programs and uninstall it.

16 - If a choice of what database instance is given to remove, select the INTERMEC instance. Step 3: Next click on Start Run and type regedit - Find and rename this key to SmartsystemsOld: HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\SmartSystem - Find and delete the following keys if they exist: HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\ICCU HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\IQueue HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\LicenseManager HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\SS_IQueue HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\SS_UpgradeServer HKEY_LOCAL_MACHINE\SOFTWARE\Intermec\SSClient HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL Server\INTERMEC Step 4: Right click my computer and click manage to get to local Users and Group. Remove the SsbUser. Then go to Groups and remove SmartSystems Administrators, Managers, and Users.

17 Step 5: Go to C:\Program Files\Microsoft SQL Server\MSSQL\Data and delete any MDF or LDF files. Reboot the PC. Step 6: Follow instructions for new SmartSystems Install Other helpful installation tips for trouble-shooting: Install fails if SmartSystems groups already exist on pc: This could affect users on Vista and above. After a SmartSystems install, the Console GUI could not connect to the Console Service. Here is the error that the Console GUI displayed. This problem was due to our WCF URL reservation. The Console Service hosts a WCF web service. In Vista and above, the OS restricts access to the URL of this web service. To address this, we created the SmartSystems Users group, and we have the installer create an http namespace reservation to the URL of the web service for this group. We needed to have a group get the reservation since it seems that only one entity can have the reservation for our URL at a time. The problem occurs when the SmartSystems Users group is deleted. Currently, the URL reservation is still in effect after uninstalling. However, when the group is deleted and recreated, it has a new security identifier (SID). The old reservation is still present but no longer applies to the SmartSystems Users group. The following command below will delete the URL reservation. If the SmartSystems Users group is deleted and recreated after uninstalling SmartSystems, this command should be run: netsh http delete urlacl url= Please also note this command will likely need to run as an administrator.

18 Agent.exe was not marked for installation or isuspm.exe errors: This error causes SmartSystems installation to fail at the last moment, and then failing to write uninstall data to the registry. That is why there is no uninstall option in Add/Remove programs. Please contact product support for documentation on how to recover from this error. I m getting the error Could not open key: UNKOWN : Please refer to the link below:

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