IT Outsourcing and Commercialization at Düsseldorf Airport (DUS) Dr. Christian Jahncke

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IT Outsourcing and Commercialization at Düsseldorf Airport (DUS) Dr. Christian Jahncke"

Transcription

1 IT Outsourcing and Commercialization at Düsseldorf Airport (DUS) Dr. Christian Jahncke

2 Agenda Challenges & Opportunities: Düsseldorf International Airport Airport challenges Evolving business model IT as a key business enabler Approach Example: Dusseldorf Airport Commercialization Benefits

3 Example - Düsseldorf International Airport (FDG)

4 Düsseldorf International Airport (FDG) Capacity Up to 25 million passengers Destinations 170 destinations worldwide Airlines 70 airlines Movements More than 700 flights per day Passengers in 2012 >21,0 Mill. passengers and growing Nr. 3 in Germany, Nr. 22 in Europe

5 Airports are facing ever growing challenges Capacity Management Airport Expansion Disruption Management Economic uncertainty Security Technology Evolution

6 And conflicting priorities Deliver on the long-term plans amid economic uncertainty Airports do not have the luxury of short-term planning Airport infrastructure is built to last and ready to meet future demand Facilities and resources need to be maintained Regional development engine Increased focus on the airport as a vital economic driver Managing growth and downturns A keystone to national security and emergency response Service provider to a demanding and varied customer base at the airport Profit center Commercialization Business case driven new development

7 IT is at the heart of airport operations Airport Process Boarding Flight Arrival Airport Operations Management Passenger Management AIRCOM Air Traffic Control Flight Operations Airport Operations Management Passenger Management Cargo Management Common Use Passenger Processing Infrastructure Baggage Management Fleet, Crew Management Passenger Communications Advanced Passenger Information, Biometrics Border Management CUTE Infrastructure Service Management Communication Services- End-to-End Connectivity

8 With the right approach, IT can be a key business enabler supporting the new airport business model Landlord: Room Light Heat & power Providing common technology: Check-in Baggage Fids Becoming a Service Provider

9 IT as a key business enabler Approach & Example

10 Airport IT environment before SAIT Tenant IT&T Providers Telecom Provider Technology Provider Service Provider Network Provider Airlines Tenants Restaurants Shopping Car Rental Airport Internal IT Department IT Operations & Services Airport IT&T Partners Telecom xsp IT Infrastructure IT Vendors

11 Two key steps Strengthening/ consolidating the airport IT: IT investments Integration Service levels SLA Become an IT Service Provider: IT service portfolio Customer/supplier relationship

12 Airport IT environment today Tenant IT&T Providers Telecom Provider Technology Provider Service Provider Network Provider Tenants Airlines Restaurants Shopping Car Rental Ecosystem Telecom Carriers Telcos Ecosystem IT&T Partners Airport IT Provider Business Services Managed Services Infrastructure Services Carrier Services Telecom xsp IT Vendors

13 Enhance commercial revenues through diversification of services Aeronautical 48% Aeronautical Revenues Enhance Commercial Commercial Revenues 52% Non-aeronautical charges 7% Property Re-sell 9% IT Services Non-aeronautical Parking charges Property 10% Parking Retail 16% Retail Car Car hire hire Advertising 5% Advertising 5% Source: ACSA 2008 Annual Report

14 Düsseldorf Airport IT Partnership We wanted to get into a joint venture with two main targets. One was to achieve a significant reduction in IT costs averaging 12 per cent or 1.5 million Euros annually over ten years. And the second was the opportunity to gain early advantage in the adoption of new technology. Both goals are of equal significance to us - Thomas Schnalke, FDG Managing Director The establishment of a commercially run IT Service Company at Düsseldorf Airport will benefit the wider Airport Community through the offering of best-in-class IT Services at competitive prices. - Dr. Christian Jahncke, SITA Airport IT- Managing Director

15 Facts on SITA Airport IT GmbH (SAIT) Shareholders: SITA 70 %, Düsseldorf Airport 30 % Staff: 110 people Economical Situation: Foundation in 2005 Results according to budget! Revenue > 28 Mio in 2012 Customer portfolio: FDG, FDG affiliates, 3rd party customers on campus, SITA, and airlines like Lufthansa, Condor, Air Berlin, 3rd party off campus Regional focus: DUS and selected international locations

16 Profile of SITA Airport IT GmbH (SAIT) Our approach to services: 1) Consulting (identify new projects and tasks), 2) Define requirements 3) Assess costs (save $$) 4) Deliver, integrate and operate the system by Deliver services based on long-term contracts Share existing systems between customers (airport-airport, airportairline) exploit synergies for comparable customers Indicate future developments Active design of new solutions Deliver 100 % SLA and reach maximum customer satisfaction

17 SITA Airport IT services, from A Z Airport consulting services Airport TV ACC Airport Control Center (from 11/2012) AODB (development and implementation of new data base) BRS Baggage Reconciliation System (available in sortation hall and apron) BSM Baggage Source Message CDM (Collaborative Decision Making) (11/ 2012) CUSS (up to 64 CUSS kiosks for LH, AB, AF and CUSS airport) CUTE (350 workstations in DUS) CUTE (180 workstations in CGN) Customer loyalty program card (e-business DUS card) Data Center operation (99,98 availability, redundant) Data Center hosting (3 rd party business) Desktop service (1500 items) FIDS (replacement of all monitors approx with new format) FOD (Foreign Object Debris) Gigabit ethernet network (replacement ATM) Telecommunication (5000 lines) Parking Operation SITA PMR (1200 handsets) RMS (for Ground handling) SAP ERP SAP BI WLAN (more than 120 access points)

18 Increase of revenues by new concepts New concepts: Seamless travelling Prebooking New payment methods RFID Licence Plate Recognition Homeprint barcode as unified media replacement Tremendous cross-marketingpotential and transportation link Near field communication (NFC) up to 100 Pre-paid reservation via 2 D barcode Target group: Frequent and contract parkers Potential: Link to city card Security for car and airports Supportive media for contract parkers

19 Increase of revenues by new concepts Seamless travelling starting by real time pre-booking > 1,5 Mio. transactions per year > visits/month on websites Real time reservation and confirmation Customers feel safe and comfortable Customers get the booking confirmation and the feeling of capacity management Print & home tickets or airline ticket

20 Increase of revenues by new concepts Seamless travelling by near field communication technology Contactless payment and identification for pre-booking EMV and PCI/DSS compliant turn around solution Pre-payment by voucher/airline ticket High security and marketing tool for cross marketing

21 Increase of revenues by new concepts Seamless travelling by RFID technology Access by contactless RFID-Tags for contract parkers/taxi/employees/special card holders Tag linked to car no fraud Tags in wind shield will be destroyed in case of replacement Seamless entry and exit Parking fees will be charged to account Online self-service platform

22 Increase of revenues by new concepts Licence Plate Recognition More convenience for consumers Increased customer data Increased security Improved auditing and revenue control Geo-marketing

23 Additional revenue streams by new products Block parking at Duesseldorf airport (pilot) Actual situation: Waste of space at the parking garage New parking concept resulting in 60 % space efficency Delay of investements for car park construction covering peak times Drastic increase of revenues per space Manual and automated version

24 Benefits to DUS

25 Benefits to Airports World class IT Innovation World-class products and services Global standards and processes (ITIL) SLAs and Quality of Service Competitive edge New business model Transform IT from a cost centre to a profit centre State of the art integrated technology providing flexibility, visibility and scalability Control operating costs Revenue Generation Transform fixed costs into variable costs Free up capital funds Long term engagement Trusted and experienced partner to help the airport in addressing their key challenges Access to industry & IT experts Financial Partnership

26 Can be achieved through a range of commercial partnership models Functional Staff/Asset acquisition Objective Alignment Go to Market Joint Venture Efficiency Minimize Capital Business Goal Achievement Revenue Enhancement Market Creation Fee for service Service Level Agreement Capital Acquisition Service Level Agreement Transition Services Risk reward Benefits sharing Joint capability development Joint sales Channel management Legal structure Governance Resource transition Share risk & reward

27 Conclusion Lower the cost of IT to the airport operator Ensure a smooth transition from an internal IT department to a market facing, commercially run IT service company Introduce a Global IT company as a neutral IT service provider to all companies present at the airport and thus ensure commercial success Provide the local IT employees with the latest trends in technology and free access to a tremendous pool of knowledge in ATI

28 I am glad to welcome you at SAIT in Düsseldorf! Thank you for your attention!

29 Contact Phone:

Room for growth DÜSSELDORF INTERNATIONAL AIRPORT CUSTOMER STORY

Room for growth DÜSSELDORF INTERNATIONAL AIRPORT CUSTOMER STORY Room for growth DÜSSELDORF INTERNATIONAL AIRPORT CUSTOMER STORY Düsseldorf International Airport is the third-largest airport in Germany. In 2009, it transported nearly 18 million passengers and managed

More information

Unlocking the potential of Airport Infrastructure. Rob Watkins SITA Regional Vice President

Unlocking the potential of Airport Infrastructure. Rob Watkins SITA Regional Vice President Unlocking the potential of Airport Infrastructure Rob Watkins SITA Regional Vice President Healthcheck 2010 ACI Conference Sept 2010 2. 2010 SITA All rights reserved. Today s objectives Share our industry

More information

THINK CLOUD ATI CHALLENGES. www.aticloud.aero 3 SITA 2011 SITA 2011. 2 www.aticloud.aero

THINK CLOUD ATI CHALLENGES. www.aticloud.aero 3 SITA 2011 SITA 2011. 2 www.aticloud.aero THINK CLOUD THE BEST WAY TO REALLY SERVE THE INDUSTRY S NEEDS IS TO BUILD AN INTEGRATED CLOUD COMBINING NETWORK AND I.T., SOLELY DEDICATED, AND SPECIFICALLY TAILORED, TO THE AIR TRANSPORT INDUSTRY. FRANCESCO

More information

TENDER FOR IT INTEGRATION AT THE BVI AIRPORTS AUTHORITY

TENDER FOR IT INTEGRATION AT THE BVI AIRPORTS AUTHORITY TENDER FOR IT INTEGRATION AT THE BVI AIRPORTS AUTHORITY Background BVI Airport Authority is presently owns and operates 3 airports in British Virgin Islands by providing passengers a safe and secure gateway

More information

The future of airline management software is in the cloud.

The future of airline management software is in the cloud. The future of airline management software is in the cloud. Simple. Powerful. Flexible. Zapways hosted airline reservation and management software provides a comprehensive, low-cost solution for all aspects

More information

SKYport Reporting SKYport BI for SAP. port. Business Intelligence for Airports. www.iso-gruppe.com

SKYport Reporting SKYport BI for SAP. port. Business Intelligence for Airports. www.iso-gruppe.com port Reporting BI for SAP Business Intelligence for Airports www.iso-gruppe.com Airport Business Intelligence Today s technology is a major driver for Airport Business Intelligence. From day-to-day operative

More information

Materna Integrated Passenger Services (Materna ips)

Materna Integrated Passenger Services (Materna ips) Materna Integrated Passenger Services (Materna ips) Materna ips accompanies airline passengers throughout their whole journey: from web check-in at home, through all the handling points at their departure

More information

Master System Integration MANAGING AIRPORT CONSTRUCTION RISK POSITIONING PAPER

Master System Integration MANAGING AIRPORT CONSTRUCTION RISK POSITIONING PAPER Master System Integration MANAGING AIRPORT CONSTRUCTION RISK POSITIONING PAPER POSITIONING PAPER MASTER SYSTEM INTEGRATION: MANAGING AIRPORT CONSTRUCTION RISK SITA 2014 CONTENTS Executive summary 4 New

More information

2015 Analyst and Advisor Summit. Solutions for Air Travel and Transportation Olivier Houri, Global Head, Transportation

2015 Analyst and Advisor Summit. Solutions for Air Travel and Transportation Olivier Houri, Global Head, Transportation 2015 Analyst and Advisor Summit Solutions for Air Travel and Transportation Olivier Houri, Global Head, Transportation Agenda Key Facts Sub-Industry Point of Views Case Studies Summary 2015 Unisys Corporation.

More information

The next dimension of future-oriented parking solutions. Safe. Customer-oriented. Reliable. Truck Parking

The next dimension of future-oriented parking solutions. Safe. Customer-oriented. Reliable. Truck Parking The next dimension of future-oriented parking solutions. Safe. Customer-oriented. Reliable. Truck Parking Safe and customer-oriented. By entervo you will confer a major edge. In case you want to offer

More information

Home Printed Bag Tags Changing the Customer s Journey

Home Printed Bag Tags Changing the Customer s Journey Home Printed Bag Tags Changing the Customer s Journey IATA, North America Passenger Experience Workshop, Montreal, 21 May 2014 Haakan Andersson Director Airports Unisys Global Transportation haakan.andersson@unisys.com

More information

Driving intelligent communications at airports

Driving intelligent communications at airports Driving intelligent communications at airports INTELLIGENT AIRPORTS ARE MORE EFFICIENT IN RUNNING INFRASTRUCTURE, MORE AGILE IN WORKING WITH THEIR PARTNERS AND MORE EFFECTIVE IN THEIR DECISION-MAKING.

More information

Airport Operations. Web-based Airport Management. www.iso-gruppe.com

Airport Operations. Web-based Airport Management. www.iso-gruppe.com Airport Operations Web-based Airport Management www.iso-gruppe.com Airport Operations Accurate, real-time information is the key element of successful airport operations. Numerous parties are involved

More information

Building Connected Airports that Enhance Customer Experience, Improve Operations and Drive Revenue

Building Connected Airports that Enhance Customer Experience, Improve Operations and Drive Revenue Building Connected Airports that Enhance Customer Experience, Improve Operations and Drive Revenue Travelers Expectations Shift, Forcing Airports to Reevaluate How They Collect and Share Day-of-Travel

More information

Ministry of Civil Aviation EHCAAN

Ministry of Civil Aviation EHCAAN Ministry of Civil Aviation Egyptian Holding Company for Airports and Air Navigation EHCAAN Introduction Arab Republic of Egypt is one of the leading countries signed the International Civil Aviation Organization

More information

Common Use Systems and PCI Compliance

Common Use Systems and PCI Compliance Common Use Systems and PCI Compliance Janice Southerland, CISSP, CISA SITA Compliance Program Manager ACI-NA - October 11, 2009 - Austin Discussion Points PCI Compliance & Air Transport Industry (ATI)

More information

2nd End-User Group Meeting on 3D Face Recognition

2nd End-User Group Meeting on 3D Face Recognition 2nd End-User Group Meeting on 3D Face Recognition Martin Willich Project Manager, Infrastructure Terminals, Fraport AG February 21, 2008, Berlin Page 2 Contents 1. Fraport at a Glance 2. New Challenges

More information

Accelerate Your Enterprise Private Cloud Initiative

Accelerate Your Enterprise Private Cloud Initiative Cisco Cloud Comprehensive, enterprise cloud enablement services help you realize a secure, agile, and highly automated infrastructure-as-a-service (IaaS) environment for cost-effective, rapid IT service

More information

AIRLINES BUSINESS PROCESS OUTSOURCING SURVEY - 2009. Vineet Malhotra

AIRLINES BUSINESS PROCESS OUTSOURCING SURVEY - 2009. Vineet Malhotra AIRLINES BUSINESS PROCESS OUTSOURCING SURVEY - 2009 Vineet Malhotra Agenda Study Background Key Findings» Key challenges faced by the airlines industry» Opinions, perceptions and attitudes towards business

More information

TOURISM INNOVATIVE PAYMENT SOLUTIONS. Efficient, flexible, worldwide and secure

TOURISM INNOVATIVE PAYMENT SOLUTIONS. Efficient, flexible, worldwide and secure TOURISM INNOVATIVE PAYMENT SOLUTIONS Efficient, flexible, worldwide and secure 2 THE FUTURE OF PAYMENT FOR THE TOURISM AND TRAVEL BUSINESS The PERFECT PARTNER Wirecard is one of the world s leading independent

More information

Dave Bakker, President Europe

Dave Bakker, President Europe Setting the Scene Setting the Scene Dave Bakker, President Europe Let s celebrate together 95 AIR TRAVEL GROWTH REMAINS VERY ROBUST INDUSTRY PROFITS IMPROVING REGIONS IMPROVING AT DIFFERENT RATES AIRLINE

More information

Our strategy and objectives

Our strategy and objectives British Airways 2009/10 Annual Report and Accounts 27 Our strategy and objectives our business FOCUSED ON OUTSTANDING CUSTOMER SERVICE Meeting the rising expectations of our customers remains central to

More information

GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE. by Tom Schoeve

GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE. by Tom Schoeve GETTING PERSONAL HOW TECHNOLOGY IS LEADING HOSPITALITY INTO THE FUTURE by Tom Schoeve TRAVERSING A NEW HOSPITALITY ECOSYSTEM. TO MEET THE NEEDS OF TODAY S HYPER-CONNECTED TRAVELERS, THE HOSPITALITY INDUSTRY

More information

For personal use only

For personal use only Integrated Research Limited (IRI) FY2015 Annual General Meeting 13 November, 2015 ABN: 76 003 588 449 9 of the top 10 US banks 4 of the world s 10 largest companies 6 of the 10 biggest stock exchanges

More information

TERMINAL 2 ANNUAL REPORT 2006/07

TERMINAL 2 ANNUAL REPORT 2006/07 TERMINAL 2 To meet future increases in passenger throughput, in 2006/07 we began the phased opening of a new passenger terminal. A few minutes walk from the existing passenger terminal, Terminal 2 (T2)

More information

Our Business Knowledge, Your Winning Edge. Travel & Logistics

Our Business Knowledge, Your Winning Edge. Travel & Logistics Our Business Knowledge, Your Winning Edge. Travel & Logistics The Travel & Logistics industry has often been a reflection of the global economy, and its growth has been directly linked to globalization.

More information

eservglobal Investor Roadshow January, 2014

eservglobal Investor Roadshow January, 2014 eservglobal Investor Roadshow January, 2014 eservglobal is an internationally recognised, leading provider of solutions that bridge the telco and financial worlds eservglobal: at a glance Comprehensive

More information

AIRPORT TECHNOLOGY & COMPETITIVENESS. Carlos Y. Kaduoka, MRAeS

AIRPORT TECHNOLOGY & COMPETITIVENESS. Carlos Y. Kaduoka, MRAeS AIRPORT TECHNOLOGY & COMPETITIVENESS Carlos Y. Kaduoka, MRAeS SITA s airport footprint CUTE: 320+ airports worldwide 300+ customers 40000 workstations Handling more than 550 million pax a year CUSS (Kiosks):

More information

NFC in Public Transport

NFC in Public Transport January 2011 This document is copyright 2005 2011 by the NFC Forum. All rights, including the right to copy and further distribute, are reserved. NFC Forum, Inc. 401 Edgewater Place, Suite 600 Contents

More information

END TO END AIRPORT. PASSENGER ANALYTICS November 9, 2015

END TO END AIRPORT. PASSENGER ANALYTICS November 9, 2015 END TO END AIRPORT PASSENGER ANALYTICS November 9, 2015 HOW IT WORKS Ingest Existing Data Hardware Passive Detection End to End Analytics Cisco MSE Aruba ALE CUTE Agent Log-on AODB Flight Data Other On-Site

More information

Lufthansa Passenger Airlines Lufthansa Investor Day 2011

Lufthansa Passenger Airlines Lufthansa Investor Day 2011 Lufthansa Passenger Airlines Lufthansa Investor Day 2011 Kay Kratky Member of the Lufthansa German Airlines Board Frankfurt & Flight Operations Thomas Klühr Member of the Lufthansa German Airlines Board

More information

RFID in an airport is an excellent business case. Jan Zacho, Sector Manager IT-infrastructure operations Copenhagen Airports

RFID in an airport is an excellent business case. Jan Zacho, Sector Manager IT-infrastructure operations Copenhagen Airports RFID in an airport is an excellent business case Jan Zacho, Sector Manager IT-infrastructure operations Copenhagen Airports CPH is the biggest hub in northern Europe, 23 million passengers in 2011 (Continental

More information

Your Global Partner for the Airport City

Your Global Partner for the Airport City Your Global Partner for the Airport City The technological innovation and domain knowledge makes Selex ES an international leader providing airport operators with integrated, intelligence-led solutions

More information

Future Directions for the Border Sector

Future Directions for the Border Sector Future Directions for the Border Sector Note about this document The Government s three border agencies (the Ministry of Agriculture and Forestry, New Zealand Customs Service and Department of Labour)

More information

Mobility with strategy

Mobility with strategy Mobility Throughout the world we implement systems and solutions for passenger handling and create solutions for dealing with multimedia and mobility data. 2 Mobility with strategy Solutions for aviation,

More information

Fujitsu in rail ticketing Getting you on the right track to business growth

Fujitsu in rail ticketing Getting you on the right track to business growth Fujitsu in rail ticketing Getting you on the right track to business growth To be the best, partner with the best As rail companies increasingly compete with car and air travel for passengers, it is vital

More information

Siamos AMS Airport Management System. Seamless Airport Operations Planning. siemens.com/mobility

Siamos AMS Airport Management System. Seamless Airport Operations Planning. siemens.com/mobility Siamos AMS Airport Management System Seamless Airport Operations Planning siemens.com/mobility Seamless Airport Operations Planning Siamos AMS Airport Management System Ensuring mobility is one of the

More information

over that in Year 2000. APP

over that in Year 2000. APP BUSINESS REVIEW With a professional and highly experienced management team, a proven track record and a portfolio of state-of-the-art information and management systems, TraveSky is well positioned to

More information

Product Catalogue. Next generation mobile wallet solution

Product Catalogue. Next generation mobile wallet solution Product Catalogue Next generation mobile wallet solution xpwallet has a complete end-to-end proven mobile wallet solution ready for immediate implementation. Solution Overview Suitable for telcos, banks,

More information

MANAGING USER DATA IN A DIGITAL WORLD

MANAGING USER DATA IN A DIGITAL WORLD MANAGING USER DATA IN A DIGITAL WORLD AIRLINE INDUSTRY CHALLENGES AND SOLUTIONS WHITE PAPER OVERVIEW AND DRIVERS In today's digital economy, enterprises are exploring ways to differentiate themselves from

More information

Overview of Automated Self-Service Kiosk Solutions

Overview of Automated Self-Service Kiosk Solutions Overview of Automated Self-Service Kiosk Solutions February, 2007 Wednesday Automation Inc. Deciphering the Meaning of Automated Self-Service Kiosk Solutions Process Automation Integration of existing

More information

Experience a world where customer interactions just keep getting better.

Experience a world where customer interactions just keep getting better. Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience

More information

Dubai International Airport

Dubai International Airport Dubai International Airport A baggage handling system for the gate to the Arab world Success Story major hub between Europe and Asia www.siemens.com/mobility The customer: Dubai International Airport was

More information

The next dimension of professional parking solutions. Integrated. Individualised. Proven. Airport Parking

The next dimension of professional parking solutions. Integrated. Individualised. Proven. Airport Parking The next dimension of professional parking solutions. Integrated. Individualised. Proven. Airport Parking Welcome to entervo airport. Perfect arrival and departure begins right here. In the world of successful

More information

Sales success through optimised processes from branch to head office. Retail Software Solutions

Sales success through optimised processes from branch to head office. Retail Software Solutions Sales success through optimised processes from branch to head office Retail Software Solutions Introduction Finely fitted targeted expertise from the global partner for retail success MICROS-Retail, the

More information

YOUR DAILY CONNECTION TO GREECE! www.aegeanair.com

YOUR DAILY CONNECTION TO GREECE! www.aegeanair.com YOUR DAILY CONNECTION TO GREECE! www.aegeanair.com About us Fly with us Our flight times are ideal to allow you to make the most of your holiday. Travel on our early afternoon flight and onwards to one

More information

Our strategy and objectives

Our strategy and objectives 24 / British Airways 2008/09 Annual Report and Accounts Our strategy and objectives In an incredibly tough trading environment we have to focus hard on pulling ourselves through the immediate crisis, while

More information

Deploying our multichannel

Deploying our multichannel Deploying our multichannel approach Christopher Coonen, EVP Global Solutions, Sales & Marketing Jean Marc Thienpont, EVP Mobile payment Peter de Caluwe, EVP e payment (ex Ogone CEO) 1 In store strategy

More information

New Skies Customer-Centric Reservation and Distribution System

New Skies Customer-Centric Reservation and Distribution System RESERVATIONS AND DISTRIBUTION SERVICES ANCILLARY REVENUE SERVICES REVENUE AND DECISION SUPPORT SERVICES New Skies Ready to lead the airline industry of tomorrow? It s been called a New World Order for

More information

AIR TRANSPORT INDUSTRY INSIGHTS

AIR TRANSPORT INDUSTRY INSIGHTS 2015 AIR TRANSPORT INDUSTRY INSIGHTS SITA INSIGHT FOREWORD We have become used to a more personalized experience from interactions in our digital lives. Results from this year s Airline IT Trends Survey,

More information

functions and components can be selected and set up at any time by a product engineering team.

functions and components can be selected and set up at any time by a product engineering team. Way4 Way4 Switch, Way4 Card and Merchant Management and Way4 EMV Card Personalisation are fault-tolerant open platform software solutions with proven EMV Issuing, Personalisation and Acquiring capabilities.

More information

HRG Loyalty Rewarding you for your loyalty

HRG Loyalty Rewarding you for your loyalty HRG Loyalty Rewarding you for your loyalty We have a proven track record in delivering tangible benefits How do you reward your customers for their loyalty? Owners of loyalty programmes worldwide continue

More information

Information Technology Management

Information Technology Management Information Technology Management Week 2 Assoc. Prof. Dr. Poonpong Boonbrahm bpoonpon@wu.ac.th Chapter 2 Information Technology s Strategic Importance Introduction IT is changing the fabric of our society

More information

Airport safety and security solutions. Tailored intelligent solutions to protect passengers, assets and infrastructure. Answers for infrastructure.

Airport safety and security solutions. Tailored intelligent solutions to protect passengers, assets and infrastructure. Answers for infrastructure. Airport safety and security solutions Tailored intelligent solutions to protect passengers, assets and infrastructure Answers for infrastructure. Check in for safety and security Today s megatrends such

More information

Latest trends in airport parking!

Latest trends in airport parking! Latest trends in airport parking! by Peter Schneck London, 16.11.2011 1 Facts Growing contribution from parking Trend Airport revenues Aviation Non- Aviation Slots and security Ground handling Retail and

More information

Big Data for the Airport How can it Contribute to an Enhanced Travel Experience?

Big Data for the Airport How can it Contribute to an Enhanced Travel Experience? Big Data for the Airport How can it Contribute to an Enhanced Travel Experience? Nikolaos Papagiannopoulos Project Leader, Business Information Systems & Technology Athens International Airport Athens

More information

Corporate travel solutions Driving business travel success

Corporate travel solutions Driving business travel success Corporate travel solutions Driving business travel success Optimize and enhance the corporate travel journey Best-in-class travel technology Today s business travel ecosystem relies on a network of resources

More information

( T A C T ) C A ) I A

( T A C T ) C A ) I A Air Traffic Control (ATC) AIRCOM Services and System Solutions Portfolio The SITA ATC Datalink and Voice Solutions enable Air Navigation Service Providers to deliver safety and efficiency benefits to equipped

More information

AviAlliance The Airport Management Company

AviAlliance The Airport Management Company AviAlliance The Airport Management Company Q1/2016 Contents AviAlliance GmbH page 3 Airport portfolio page 4 14 Athens International Airport page 5 Budapest Airport page 7 Düsseldorf Airport page 9 Hamburg

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Shared Services Optimisation proposition

Shared Services Optimisation proposition Shared Services Optimisation proposition The concept of Shared Services started in the early 1990 s in the US, when large corporates were seeking a new, more cost efficient model for running back office

More information

Airline. Set Your Business Free. Customer Sales & Service. with our solutions portfolio

Airline. Set Your Business Free. Customer Sales & Service. with our solutions portfolio Airline Set Your Business Free with our solutions portfolio Customer Sales & Service Compelling Reasons To Choose Sabre Airline Solutions As Your Business Partner Transparent Business Partner A trusting

More information

White Paper. Growing your business with APIs.

White Paper. Growing your business with APIs. White Paper Growing your business with APIs. Mobile and digital technologies have changed the way we live. Consumers are doing business with all kinds of companies via apps and mobile devices. We expect

More information

Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions

Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions Monetising FTTx Networks: FTTx rollouts give operators the opportunity to apply lessons learnt from earlier technology evolutions clarity.com MONETISING FTTX NETWORKS FTTx rollouts give operators the opportunity

More information

Fast Travel Programme IATA - Simplifying the Business

Fast Travel Programme IATA - Simplifying the Business Programme Strategy Fast Travel Programme IATA - Simplifying the Business 1/15 TABLE OF CONTENTS 1. Introduction to this Programme Strategy...3 2. Context and impacts...3 3. The Opportunity...3 4. The Win-Win-Win...4

More information

Crane PAX. Choice of fast growing airlines.

Crane PAX. Choice of fast growing airlines. Crane PAX Crane PAX is the cornerstone of Crane Airline Suite. It is a modern passenger service system (PSS) that allows airlines and their affiliates to create, design, distribute and deliver advanced

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for

STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for STAYING ON TOP IN AN INDUSTRY ON THE MOVE NCR Travel Services has what it takes to help you deliever what your customers are asking for An NCR Travel Brochure Happy customers? It s all about being ready.

More information

LATEST INFORMATION TECHNOLOGY DEVELOPMENT IN THE AIRLINE INDUSTRY

LATEST INFORMATION TECHNOLOGY DEVELOPMENT IN THE AIRLINE INDUSTRY PERIODICA POLYTECHNICA SER. TRANSP. ENG. VOL. 31, NO. 1 2, PP. 45 52 (2003) LATEST INFORMATION TECHNOLOGY DEVELOPMENT IN THE AIRLINE INDUSTRY Zsolt KELEMEN Department of Transport Technology Budapest University

More information

AFRAA AIRLINE PASSENGER SERVICE COMMITMENT

AFRAA AIRLINE PASSENGER SERVICE COMMITMENT AFRAA AIRLINE PASSENGER SERVICE COMMITMENT PREAMBLE African Airlines members of African Airlines Association (AFRAA) have developed the Airline Passenger Service Commitment following consultation with

More information

CxBANKING SOFTWARE ATM CLIENT APPLICATIONS

CxBANKING SOFTWARE ATM CLIENT APPLICATIONS CxBANKING SOFTWARE ATM CLIENT APPLICATIONS Assurance in a multi-vendor world An NCR brochure 7 reasons why NCR s ATM client applications exceed your consumers expectations 1 Flexibility 5 CRM and e-commerce

More information

ecommerce Your Brand's Digital Experience. Delivered.

ecommerce Your Brand's Digital Experience. Delivered. PRODUCT OVERVIEW ecommerce Your Brand's Digital Experience. Delivered. The ability to shop online, or even via a mobile device, has become an expectation amongst consumers. The competitive differentiator

More information

Payment Services. The Retail Solution. for large and multi-national retailers

Payment Services. The Retail Solution. for large and multi-national retailers Payment Services The Retail Solution for large and multi-national retailers A one-stopshop solution for retailers Contents SIX Payment Services 04 The customer experience 05 The Retail Solution 06 Our

More information

Sport expertise. reinventing. your digital experience. with smart solutions for sport

Sport expertise. reinventing. your digital experience. with smart solutions for sport Sport expertise reinventing your digital experience with smart solutions for sport Reinventing your digital experience with smart solutions for sport The rules of the game have changed and so has the behavior

More information

POINT OF VIEW FEBRUARY 2012. Navigating the Clouds Aviation Industry

POINT OF VIEW FEBRUARY 2012. Navigating the Clouds Aviation Industry POINT OF VIEW FEBRUARY 2012 Navigating the Clouds Aviation Industry Cloud Computing in Aviation Industry Internet continues to revolutionize the operations of aviation industry, generating tremendous value

More information

Clarity Infrastructure Management helps network operators to plan and document the change to their networks

Clarity Infrastructure Management helps network operators to plan and document the change to their networks Clarity Infrastructure Management helps network operators to plan and document the change to their networks clarity.com 2 Clarity Simplifying Operations Cost effective and timely network rollouts or upgrades

More information

VISIT 2010 Fujitsu Forum Europe 0

VISIT 2010 Fujitsu Forum Europe 0 0 Virtualization & Automation Room 13a Shaping tomorrow with you. End-to-end Optimization of SAP Operations at Lufthansa Systems Holger König SAP Architect and Product Manager, Lufthansa Systems 17:15

More information

Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com

Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013. globoplc.com Company presentation SHARES - CENKOS Innovators & Investors FORUM 29 January 2013 2 Introduction GLOBO is an international leader and technology innovator in the mobile consumer and enterprise application

More information

Secure Financial Transactions Any Time, Any Place

Secure Financial Transactions Any Time, Any Place Secure Financial Transactions Any Time, Any Place Euronet Software Solutions Gold-Net Global Payment Solution Become a Processor Providing Authorization, Clearing, Settlement, Value Added Services and

More information

IBM asset management solutions White paper. Using IBM Maximo Asset Management to manage all assets for hospitals and healthcare organizations.

IBM asset management solutions White paper. Using IBM Maximo Asset Management to manage all assets for hospitals and healthcare organizations. IBM asset management solutions White paper Using IBM Maximo Asset Management to manage all assets for hospitals and healthcare organizations. September 2007 2 Contents 2 Executive summary 3 Introduction

More information

GLOBAL Service Desk. From Computacenter

GLOBAL Service Desk. From Computacenter From Computacenter CONTENTS 03 04 05 06 07 08 09 11 First class; all the way Great expectations Safety in numbers Choice and flexibility Our next generation service desk Why Computacenter Our customer

More information

Managing Risks in an Increasingly Automated Customer Contact Center

Managing Risks in an Increasingly Automated Customer Contact Center Managing Risks in an Increasingly Automated Customer Contact Center By Thomas Phelps IV, Michael Thomas and Leonard Kiing Managing Risks in an Increasingly Automated Customer Contact Center EXECUTIVE

More information

Air Canada Linguistic Action Plan Communications with and Services to the Public 2011-2014

Air Canada Linguistic Action Plan Communications with and Services to the Public 2011-2014 Air Canada Linguistic Plan Communications with and Services to the Public 2011-2014 Table of Contents Background... 3 1. Management s commitment and leadership... 5 2. Recruitment... 7 3. Communication

More information

RFID current applications and potential economic benefits

RFID current applications and potential economic benefits OECD ICCP Foresight Forum on RFID Applications and Public Policy Considerations RFID current applications and potential economic benefits Naji Najjar Director, IBM South West Europe IBM is involved in

More information

Partnering with. all about Growth

Partnering with. all about Growth Partnering with Alcatel-Lucent Enterprise all about Growth Alcatel-Lucent, a powerful brand your Enterprise customers trust Alcatel-Lucent is a world leader in communications and networking solutions for

More information

Boosting Airport Non-Aeronautical Revenues

Boosting Airport Non-Aeronautical Revenues Boosting Airport Non-Aeronautical Revenues Collection of Sales Data INVOICE Contract Management Revenue & Billing Performance Analysis www.concessionaireanalyzer.com Non-aeronautical sector revenues are

More information

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation Presentation Outline Company Overview Market and Leadership Position Customers and Partners The Need and Our Solution Return on Investment

More information

Nokia Networks. Best onboard experience

Nokia Networks. Best onboard experience Nokia Networks Best onboard experience Improve the on-board travel experience with Broadband on trains Making trains the first choice for 21st century travel In response to unpredictable fuel prices, continuing

More information

Mobility Service Providers Will Offer Door-to-Door Travel Solutions on a One-Stop-Shop Basis

Mobility Service Providers Will Offer Door-to-Door Travel Solutions on a One-Stop-Shop Basis Transportation the way we see it Mobility Service Providers Will Offer Door-to-Door Travel Solutions on a One-Stop-Shop Basis Companies will deliver customer-centric transportation services by leveraging

More information

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape

BUYER S GUIDE. flexible service delivery. Top 5 reasons for adopting SAP Managed Services. Remixing SLA s! Managing the post merger IT landscape BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

More information

cloud computing by Orange séminaire Aristote 17/12/2009

cloud computing by Orange séminaire Aristote 17/12/2009 cloud computing by Orange séminaire Aristote 17/12/2009 Orange and the cloud vision and strategy cloud computing - what is it about? cloud computing is a model for enabling convenient on-demand network

More information

FRA. Comfort. Services. More Freedom, more Time, more Holidays

FRA. Comfort. Services. More Freedom, more Time, more Holidays FRA Comfort Services More Freedom, more Time, more Holidays Gate to Gate Service Changing planes can be easy as 1-2-! Treat yourself to a relaxed layover at Frankfurt Airport! Only an hour before your

More information

Building Tieto s full lifecycle services through Consulting & System Integration (CSI) Henrik Sund

Building Tieto s full lifecycle services through Consulting & System Integration (CSI) Henrik Sund Building Tieto s full lifecycle services through Consulting & System Integration (CSI) Henrik Sund Consulting & System Integration (CSI) Based on the new structure effective 2013 (pro forma) Customer sales

More information

Virtualization Beyond the Data Center: Increase Network Infrastructure Utilization and Efficiency to Reduce Operational Costs

Virtualization Beyond the Data Center: Increase Network Infrastructure Utilization and Efficiency to Reduce Operational Costs . White Paper Virtualization Beyond the Data Center: Increase Network Infrastructure Utilization and Efficiency to Reduce Operational Costs Executive Summary The concept of virtualization has gotten renewed

More information

History of Modern Day s Successful Loyalty Card Program; TAV Passport Card

History of Modern Day s Successful Loyalty Card Program; TAV Passport Card History of Modern Day s Successful Loyalty Card Program; TAV Passport Card Passengers waste their most valuable times in the airport before their flights. Today airports most likely focus on meeting the

More information

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance The Atos Samsung Alliance combining innovative business IT services and consumer technology to inspire the new digital economy Your business technologists. Powering progress The Atos and Samsung alliance

More information

Caribbean Electronic Payments

Caribbean Electronic Payments Caribbean Electronic Payments Company Profile Caribbean Electronic Payments Ltd. 1-13 Contents Introduction... 3 Mission & Core Values... 5 CEPAYMENTS Mission... 5 Our Core Values... 5 Innovation... 5

More information

The Airline IT Trends Survey 2004 - Executive Summary - Brijdeep Sahi Vice-President, Marketing SITA SC

The Airline IT Trends Survey 2004 - Executive Summary - Brijdeep Sahi Vice-President, Marketing SITA SC - Executive Summary - Brijdeep Sahi Vice-President, Marketing SITA SC SITA & the Air Transport Industry SITA s unique position as a neutral customer-driven cooperative, necessitates our constant assessment

More information

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2.

W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e r s, U p d a t e ( 0 4. 1 2. Athens Tower, Building B, 2-4 Mesogeion Ave., 5th Floor, GR 115 27, Athens, Greece Tel.: +30 2107473674 W H I T E P A P E R C l o u d E n a b l i n g P l a t f o r m s f o r S e r v i c e P r o v i d e

More information

AirAsia.com. Professional Diploma Program in Logistics and Supply Chain Management Project Studies Enabling Technology in Airline Industry

AirAsia.com. Professional Diploma Program in Logistics and Supply Chain Management Project Studies Enabling Technology in Airline Industry AirAsia.com Professional Diploma Program in Logistics and Supply Chain Management Project Studies Enabling Technology in Airline Industry By WONG Pui Man, Cary March 2009 2 CONTENTS CONTENTS...2 ABSTRACT...3

More information