ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation

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1 ClickSoftware Technologies Ltd. (NasdaqGS: CKSW) Company Presentation

2 Presentation Outline Company Overview Market and Leadership Position Customers and Partners The Need and Our Solution Return on Investment 2

3 Safe Harbor Statement This presentation contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those regarding future results of operations, visibility into future periods, growth and rates of growth, expectations of future cash flows and dividends, and expectations regarding closing of contracts, receipt of orders, recognition of revenues and deferred revenues. Such forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftware's achievement of these results may be affected by many factors, including among others, the following: uncertainties regarding the general economic outlook; the length of or change in the Company's sales cycle; the Company s ability to identify potential customers and to close sales to potential customers in a timely manner; the Company s ability to maintain relationships with strategic partners, the ability of the Company s professional services group to successfully complete implementations; and the Company s ability to predict and control expenses and to align revenues and expenses. The forward-looking statements contained in this presentation are subject to other risks and uncertainties, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2010 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise. Please note that ClickSoftware reports net income and net earnings per share on both a GAAP basis and on an adjusted non-gaap basis. ClickSoftware s financial reports include a reconciliation of non-gaap information to the most directly comparable GAAP information and is posted in the Investors section of the Company's Web site at 3

4 Who We Are? Leadership Market leader in workforce management and enterprise mobility Recognized by leading industry analysts such as Gartner, Aberdeen, Info-Tech Blue-Chip customers using ClickSoftware solutions Global Presence Offices and teams around the globe: Americas, EMEA, and APAC Over 400 employees worldwide Eco system of major players, such as SAP, IBM, Accenture Hundreds of thousands of service people managed by ClickSoftware solutions every day Fundamentals Listed on NASDAQ Global Select (CKSW) Market Cap: ~$320M Consistent multi-year revenue growth and cash generation 2011 revenues: $87.1 million, 23% y/y growth Cash dividend: Annual $0.32 Strong balance sheet with no debt Overview 4

5 Steady Growth - Accelerated Since 2006 In U.S. $K Annual Revenue Guidance for 2012* $100 to $105 million, representing about 15% to 21% growth Financials * Note: The above guidance was issued on February 8, 2012 and speaks only as of such date. The Company does not intend to republish or update such guidance by inclusion herein. 5

6 Annual P&L Statements (Non-GAAP Results*) Revenues ($K) 87,087 71,019 61,123 52,262 License 31,542 25,825 19,259 19,819 Services 55,545 45,194 41,864 32,443 Y/Y Change (%) 23% 16% 17% 31% Gross Profit ($K) 56,312 44,954 40,702 34,298 Gross Margin (%) 65% 63% 67% 66% Operating Income ($K) 18,172 12,191 12,488 7,055 Operating Margin (%) 21% 17% 20% 13% Net Income ($K) 17,027 11,950 12,652 6,950 Net Margin (%) 20% 17% 21% 13% EPS ($) Operating Cash Flow ($K) 11,927 16,369 7,546 8,538 Financials * Operating income, net income, EPS, gross margin, operating margin and net margin are non-gaap numbers 6

7 Supported Business Processes High Level Field Service Optimization On Cloud Enterprise Mobility Shift Planning On Premise Market & Leadership 7

8 Our Market Leadership Position Customers Partners 8

9 What Business Are We In? Addressable Market Service sector where primary resources are people and time All service industry verticals Any size of business - small to Fortune 500 companies The Business Pain We Solve Workforce efficiency, productivity, and/or utilization: too low Customer service quality: below desired level How We Do It We automate and optimize scheduling and decision-making via software We enable companies to become mobilized in every aspect of their service business Flexible environment - cloud or on premise Overview 9

10 Market Growth Drivers Competitive and Profitability pressures Tablet and smartphone revolution The inter-connected age Market & Leadership 10

11 Recognized Leadership Amongst Industry Analysts Gartner (Sep.2011) Positioned ClickSoftware as the TOP LEADER of the Magic Quadrant for field service management Info-Tech (July 2011) Ranked ClickSoftware as a CHAMPION in the field service automation landscape Market & Leadership 11

12 Delivering Value Across the World Telecommunication Utility & Energy Computer & Office Equipment Capital Equipment Cable & Satellite TV Home Services Public Services Customers & Partners 12

13 Strong Partners and Channels Eco-System Global Resellers & Partners System Integrators ClickSoftware was awarded the SAP Pinnacle Award for Software Solution Innovator of the Year (2011) Customers & Partners 13

14 Market Need and Our Solutions 14

15 The ClickSoftware Platform A structured method to define business processes in a human language Where? does What? Who? When? for Whom? 15 with What? Our Solutions

16 Optimization: The Source of Tremendous Value (before ) Poor Scheduling Loss of revenues (and after ) Maximum Optimization Reduce idle time No overtime Less travel time More same site (travel optimization) Room for additional services Our Solutions 16

17 The Service Optimization Suite Before Proactive Management Decision Making Time Horizon The Day of Service Execution Daily Scheduling: After Business Intelligence Mobility: SMB Offering Small to Medium Business: Our Solutions 17

18 The ClickSoftware Mobility Suite ClickSoftware Mobility Platform- a mobile business platform designed to deliver mobile business applications powered by best of breed MEAP infrastructure ClickSoftware Apps and Solutions- A variety of ready to use business applications for the service industry ClickAppStore: a repository for mobile apps and development environment aimed at IT professionals & developers of mobile business applications Our Solutions 18

19 Proven, Real & Achievable Benefits The 4 Pillars of ROI Service Quality Improvement Days wait between report & appointment: down 45% (from 4.2 to 2.9 days) Customer waiting time: down 14M hours due to smaller appointment slots SLA compliance: increased from 50% to 90% Cost Reduction Dispatcher workforce: 70% (reduced ratio of dispatchers/workers) Travel savings: $400,000/year Fleet mileage: down 12% in the 1 st year; 5-6% in each subsequent year Revenue Increase Tasks per technician: 33% increase Daily inspections: 25-30% increase Preventative maintenance visits: average increased from ~4.5 to 6.5 visits/day up nearly 50% Better Visibility and Control Work backlog: -95%, Completed tasks logged: +39% 90% of appointments are scheduled automatically Emergency response time: 20% reduction 19 Our Solutions

20 Thank You! Contact Us: 20

21 Balance Sheet: No Debt, Continuous Rise of Cash Dec.31, 2011 Dec.31, 2010 Dec. 31, 2009 Cash and Investments ($K) 54,964 50,955 34,974 Total Assets ($K) 90,632 79,827 66,449 Deferred Revenues ($K) 9,529 7,957 6,711 Long-Term Deferred Revenues ($K) 1,828 1,777 2,582 Total Debt ($K) Shareholders Equity ($K) 59,104 54,088 42,658 Financials 21

22 Strategy for Accelerated Growth We aim to capitalize on our assets by: Enhancing our portfolio of products and solutions: Mobility business platform, including ClickAppStore Shift-planning Expanding delivery model of our functional footprint: Cloud computing (SaaS solutions) Expanding our geographic presence (Latin America, Eastern Europe and South Africa) Expanding into new verticals (oil and gas, transportation) Continuing to support and expand revenue generation through partners METHODOLOGY: BOTH ORGANIC GROWTH & ACQUISITIONS Strategy 22

23 Vast Market Potential Service Businesses 70% of world economy Field Service Management Software Licenses - $300M in 2010, $325M in 2012 (1) Market penetration has reached 20% only (1) By 2013 the percentage of technicians with wireless access to a formal packaged FSM solution in large enterprise will increase from 28% in 2011 to 50% (1) Shift Planning Current licenses and services revenues about $2B (1) (1)Company estimate Assuming 2012 revenue figure represents 5% penetration, and that services generate same revenues as licenses, then the addressable market is about $16B all together (2) (1)Gartner, Magic Quadrant for FSM, Sep.2011 (2)Company estimate Enterprise Mobility Solutions Mobile applications for the field service market will reach $1.6B in 2011 (16% growth over 2010), representing one of the strongest growth opportunities in the software application market. Annual growth through 2014 is expected to average 10%. (VDC Research, Feb 2011) Market & Leadership 23

24 Key Elements of ClickAppStore End-user solutions for the service sector: full working solutions for service industries that can be augmented by apps from a very rich repository to provide an end-to-end workflow for mobile business users A visual integrated development environment (IDE) for assembling and modifying the behavior of apps primarily through drag-and-drop no-coding configuration wizards Advisory services: professional and experienced assistance in the form of training, guidance, templates and best practices for developing and deploying mobile solutions Outsourcing services: for customers who prefer to outsource all or part of the work to ClickSoftware Our Solutions 24

25 Powerful Architecture & Cross Device Mobility ios Android BlackBerry Windows Phone Cross-Device User Interface ClickSoftware Apps and Solutions ClickSoftware Platform Building intelligent, flexible, scalable, real-time enterprise apps for the world's mobile workforces Multiple Infrastructure Support: Sybase, Microsoft, HTML5 Devices Synch Security Offline Capabilities Mobile Database Our Solutions 25

26 Summary: Positioned for Further Growth Fast growing markets with a significant need for our solutions Industry leader with high barriers to entry: Leading technology and broad portfolio of solutions Largest number of customers in our industry with a high portion of blue chip customers Strength across diverse industries and geographies Strong and effective marketing partnerships, including with SAP, leading system integrators and platform vendors Financial strength: strong and sustainable revenue growth; strong balance sheet with no debt Clear growth strategy: enhancing our mobility and shift-planning solutions 26

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