Dave Bakker, President Europe

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1 Setting the Scene Setting the Scene Dave Bakker, President Europe

2 Let s celebrate together 95

3 AIR TRAVEL GROWTH REMAINS VERY ROBUST

4 INDUSTRY PROFITS IMPROVING

5 REGIONS IMPROVING AT DIFFERENT RATES

6 AIRLINE SHARE PRIZES IMPACTED

7 DIVERGENCE IN GDP GROWTH TRENDS Source: FG Innovata

8 EUROPEAN CAPACITY GROWTH Source: FG Innovata

9 EUROPE FINANCIALS

10 ONLY 163 AIRPORTS OVER 1M SEAT Source: FG Innovata

11 Passenger experience Distribution Taking control of the trip Staying connected

12 WEDNESDAY 29 OCTOBER - AGENDA Welcome coffee Welcome and opening Dave Bakker President, Europe, SITA Future insight. Latest trends Nigel Pickford - Director, Market Insight, SITA European Airlines into the future Athar Husain Khan - Chief Executive Officer, AEA Panel 1 Smart travelers of the Future Moderator: Nigel Pickford - Director, Market Insight, SITA Panelists David Bulman - Director of IT, Virgin Atlantic Dmitry Chuyko CEO, S7 Travel Retail Andrew O'Connor - Portfolio Director Airports, SITA Lunch Press demo tour (Russian press) Panel 2 Tomorrow s airport experience. On departure. On arrival. Moderator: Catherine Mayer - Vice President Airports, SITA Panelists Robert O Meara - Director, Media & Communications, ACI Europe Thomas Schnalke - Managing Director, Düsseldorf Airport Albert Van Veen CIO, Schiphol Group Ilario Busoni Security Manager, Aeroporti di Roma Coffee break Panel 3 Technology and Innovation. The aviation of the Future Moderator: Paul Boyle - Portfolio Director SITA Panelists Ian Dawkins - CEO, OnAir Lena Erneling Albers - Manager On Ground Products, SAS Andrey Gorbunov - Adviser to Rector s Office MSTU CA (Moscow State Technical University of Civil Aviation) David van Hoytema - CFO, FastTrack Company Wrap up Departure to Gala Dinner Navigation on Canals Dinner at Maritime Museum

13 THURSDAY 30 OCTOBER - AGENDA Press briefing Russian Session (in Russian language) Insight Sessions What s New for Airlines What s New for Airports What s New for Aircraft Buffet lunch Special Ruffle What was new at Insight Sessions? Departures to Schiphol Airport tours Departures 13

14 INSIGHT SESSIONS DAY 2 Timing: to am. Congress Center Session 1 What s new for Airlines At a time when airlines are faced with increasing profitability challenges, they want to ensure that their IT resources are invested in areas that not only transform their business and passenger operations, but also improve the bottom line. We will share some of SITA s innovations to address airline needs in the areas of: Maximizing Operational Efficiency - through improved intelligence, employee productivity, automated processes and efficient passenger handling. Optimizing the Passenger Experience - delivering the best possible experience for each passenger in line with airline s brand and service goals. Maximizing Wallet Share - deriving maximum revenue from each customer. Session 2 What s new for Airports Modern airports are looking for new technologies that will expand the airport capacity and enable more effective and economical use, however on the other hand will also support a better passenger experience when passing through the airport. This session provides an update on SITA's solutions that will help airports in meeting these objectives and generating new revenue from non-aeronautical services. Opening including ATI Trends Update - Highlights from the Airport IT surveys and Baggage report Welcome to the Future - Robot Parking and its first experiences from Dusseldorf Airport What about a Single Token? - Biometrics and the future concepts of the Passenger processing, NFC, ibeacons AirportConnect - your truly common-use platform - Update in regards of the self-service support ICT enabling airport transformation Supporting non-aeronautical revenue: SITA Media Station, CrewTablet, Airport Master Systems Integration - For airports expanding or refreshing: we deploy all ICT infrastructure, we can integrate the solutions with managed service. LTE: Enables the ability to deliver mission critical services through a high coverage and reliable network. Session 3 What s New for Aircraft More and more these days the automation of the aircraft process is an essential to have rather than a nice to have. The addition of new connected aircraft to the existing operation requires changes, which when implemented including the existing fleet has the ability to generate significant savings and operational improvements. Using case studies and demonstrations of the various elements, we will show you how we have helped customers, starting with the process review through building the internal business case to support the change through the delivery of the solution to realize the benefits associated with an integrated aircraft centric ecosystem. Maximizing Operational Efficiency - through aircraft centric solution design, automated processes and flight / cabin crew inclusion. Gatelink, Aircraft Hub, ATC Messaging (Air Traffic Control Messaging). Generation Messaging for Aircraft Health Monitoring. Delivering tangible cost savings by conducting honest process reviews, implementing the business change and following new process, tangible benefits are realized. See the system components We will bring the solution applications to demonstrate. 14

15 THANK YOU TO OUR SPONSORS SUPPORTED BY 15

16 Europe ICT Forum 16 Twitter #SITAForum LinkedIn Corporate page Air Transport Information Technology Group Slideshare Speaker presentations Facebook Event Posts on corporate page Join the discussions, share your views and share our content

17 Thank you

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