YourCompany Business Architecture

Transcription

1 The Organisation End Customers & Channel Partners Demand Recognition 1.0 Strategy (Context to Capability) Demand Origination 2.0 Research & Development (Concept to Catalogue) 3.0 Business Planning (Budget to Plan) 7.0 Relationship Management (Woo to Renew) 4.0 Sales & Marketing (Opportunity to Order) Product P) or Service (S)? S P Demand Satisfaction 5.0 Operations Products (Order to Cash) 6.0 Aftersales / Customer Service (Cash to Dispose) 5s.0 Operations Services (Order to Cash) Demand Fulfilment 8.0 Finance & Accounting (Record to Review) 9.0 Human Resources (Recruit to Retain) 10.0 Information Technology (Encode to Enlighten) 11.0 Compliance & QA (Assess to Assure) 12.0 Performance Management (Inform to Improve) Supply Origination Supply Satisfaction Suppliers & Strategic Alliance Partners Supply Recognition Supply Fulfilment Page 1

2 1.1 Context to Vision Assess the external environment Determine end customer and channel needs and wants Perform internal analysis Establish strategic vision 1.1 Context to Vision 1.2 Vision to Strategy Develop mission statement Evaluate strategic options for achieving objectives Select optimal business strategy Align functional & process strategies via business blueprinting Strategy Create toplevel organisational design Develop and set KPIs and targets mapped to toplevel organisation Formulate business unit strategies 1.2 Vision to Strategy 1.3 Strategy to Capability Review and implement capital structure Extend, refine and agree business blueprint Develop business plan and set budget goals 1.3 Strategy to Capability Page 2

3 2.1 Concept To Competence Maintain ideas bank Identify promising new technologies and trends Incubate and develop new technologies If not product/service/process related Assess integrating new technologies into products / services / production processes Document and protect intellectual property 2.1 Concept To Competence Research & Development (R&D) 2.2 Competence To Confidence Evaluate market of existing products / services / production processes Define desired product / service / production process development requirements Confirm product / service / production process concepts align with business goals Manage product, service and production process lifecycle 2.2 Competence To Confidence 2.3 Confidence To Catalogue Create an innovation and development framework Design, build, and evaluate prototype products, services and production processes Test market for new or revised products / services / production processes Prepare for production launch 2.3 Confidence To Catalogue Page 3

4 3.1 Budget To Forecast Develop sales forecast Develop capacity forecast Develop tiered supply forecast Develop financial forecast 3.1 Budget To Forecast Business Planning 3.2 Forecast To Constrain Conduct sales / key account plan reviews Establish demand consensus and communicate agreed demand profile Establish supply chain capacity / constraints and communicate required supply profile Hold S&OP meeting and publish agreed S&OP 3.2 Forecast To Constrain 3.3 Constrain To Plan Create inbound materials plan Create and manage master production schedule [MPS] Plan distribution requirements 3.3 Constrain To Plan Page 4

5 4.1 Opportunity To Offering Perform end partner and market intelligence analysis Evaluate and prioritise market opportunities Develop marketing strategy 4.1 Opportunity To Offering Develop and manage packaging / bundling strategy 4.2 Offering To Target 4.2 Offering To Target Establish goals, objectives and metrics for products / services by end customer / channel / segment Establish presence in emerging markets Develop message and manage media Develop and manage pricing Develop and manage advertising and promotional activities Track end partner management measures Sales & Marketing 4.3 Target To Dialog Manage sales force Generate end partner leads Respond to end customer and/ or channel partner enquiries Sell to to end customers and/or channel partners 4.3 Target To Dialog Handle postorder enquiries including postorder fulfillment transactions 4.4 Dialog To Order 4.4 Dialog To Order Accept and validate sales orders / bid awards Collect and maintain end partner account information Determine product / service availability [i.e. allocate ATP] Determine logistics and transportation options Enter orders into system and identify / perform cross-sell / up-sell activity Process back orders and updates Page 5

6 5.1 Order To Purchase Process customer credit) Purchase materials, supplies and services 5.1 Order To Purchase 5.2 Purchase To Pay Plan inbound material flow logistics Manage / Operate inbound warehousing Manage payments to suppliers Manage supplier returns and reverse logistics Monitor 5.2 Purchase To Pay Operations - Products 5.3 Pay To Produce Schedule production Make and package product Perform postproduction random quality testing Maintain production records and manage lot & batch / run traceability Manage fixed assets Schedule and perform maintenance Monitor 5.3 Pay To Produce 5.4 Produce To Cash Manage / Operate outbound warehousing Manage / Operate outbound transportation Invoice the end customer / channel partner Manage customer returns and reverse logistics Monitor 5.4 Produce To Cash Page 6

7 5s.1 Order To Purchase 5s.1.1 Process customer credit 5s.1.2 Purchase materials and supplies 5s.1 Order To Purchase Operations - Services 5s.2 Purchase To Pay 5s.3 Pay To Service 5s.2.1 Plan inbound material flow 5s.3.1 Schedule service delivery 5s.2.2 Manage / Operate warehousing 5s.3.2 Deliver service 5s.2.3 Manage payments to suppliers 5s.3.3 Perform post-service random quality testing 5s.2.4 Manage supplier returns and reverse logistics 5s.3.4 Maintain service records and manage materials traceability 5s.2.5 Monitor 5s.3.5 Monitor 5s.2 Purchase To Pay 5s.3 Pay To Service 5s.4 Service To Cash 5s.4.1 Invoice the end customer / channel partner 5s.4.2 Manage customer returns and reverse logistics 5s.4.3 Monitor 5s.4 Service To Cash Page 7

8 6.1 Cash To Care Plan and manage customer service work force Manage customer service requests / enquiries Manage end complaints Measure end satisfaction on customer service requests / enquiries handling Measure end satisfaction on customer service complaint handling and resolution Measure end satisfaction with products and services Monitor 6.1 Cash To Care Aftersales / Customer Service 6.2 Care To Repair 6.3 Care To Dispose Confirm specific service requirements for individual end customers / channel partners Confirm specific disposal service requirements for individual end customers / channel partners Identify, allocate and schedule resources to meet service requirements Identify, allocate and schedule resources to meet disposal service requirements Provide the service to specific end customers / channel partners Provide disposal service to specific end customers / channel partners Ensure quality of service Manage returns and reverse logistics Update end partner profiles & service records and analyse / trends Manage dispositioning and safe disposal / scrappage Monitor Ensure quality of service 6.2 Care To Repair Update end partner profiles & service records and analyse / trends Monitor 6.3 Care To Dispose Page 8

9 7.1 Supply To Review Select tiered suppliers and develop/maintain contracts Appraise and develop tiered suppliers 7.1 Supply To Review 7.2 Collaborate To Refresh Manage distribution relationships Manage IT relationships Manage physical facilities (e.g. premises) relationships Relationship Management 7.3 Service To Retain Confirm channel strategy Develop channel partner relationships Manage channel partners Manage end customer key accounts 7.2 Collaborate To Refresh 7.3 Service To Retain 7.4 Invest To Comply Build and manage lender and analyst relationships Communicate [incl. corporate ] with shareholders / stakeholders Manage government and industry relations Manage relations with board of directors Manage compliance Manage legal and ethical issues 7.4 Invest To Comply Manage public relations programme Page 9

10 8.1.1 Manage cash flow Manage tax compliance Manage tax controversies 8.1 Manage Financial Resources Manage financial risks 8.1 Manage Financial Resources 8.5 Manage The Tax Function 8.5 Manage The Tax Function 8.2 Process Finance & Accounting Transactions Finance & Accounting Process accounts payable [A/P] 8.3 Report Information Process payroll Process accounts receivable, credit and collections Manage fixed asset project accounting Manage business expenses Implement a transfer pricing policy 8.4 Conduct Internal Audits Perform general accounting and reporting Close the books 8.2 Process Finance & Accounting Transactions Provide external financial information Provide internal financial information Manage integrity risk 8.3 Report Information Establish internal controls, policies and procedures Operate controls & monitor compliance with internal policies and procedures Manage fraud Report on internal controls compliance 8.4 Conduct Internal Audits Page 10

11 9.3 Develop & Train Employees Manage employee orientation and deployment Manage employee Manage employee relations Manage employee development Develop and train employees 9.3 Develop & Train Employees Human Resources (HR) 9.2 Manage Deployment Of Personnel 9.1 Develop & Manage HR Plans & Policies Forecast and plan workforce requirements Develop and implement human resources plans Recruit, select and hire employees Monitor and update plans Develop succession and career plans 9.1 Develop & Manage HR Plans & Policies Manage international assignments Create and deploy teams Manage workforce diversity 9.2 Manage Deployment Of Personnel Manage labourmanagement relationships Manage changes in employment status 9.4 Motivate & Retain Employees Develop and manage reward, recognition, and motivation programs Ensure employee involvement Manage and administer benefits Manage employee work-life assistance and retention programmes Administer payroll Manage employee information 9.4 Motivate & Retain Employees Page 11

12 10.1 Manage Information Resources Manage records and information Leverage data and information Leverage organisational knowledge 10.1 Manage Information Resources Information Technology (IT) 10.2 Manage Information Technology Develop frameworks to align business and technology Develop and manage IT customer relationships Identify / Develop, implement and manage technology solutions Support end users Manage technical environment 10.2 Manage Information Technology Manage security Ensure continuity of systems Page 12

13 11.1 Manage Environment, Health & Safety Policy & Practice Determine impacts Develop and execute EH&S programme Communicate EH&S issues to stakeholders Manage EH&S remediation efforts 11.1 Manage Environment, Health & Safety Policy & Practice Compliance & QA 11.2 Manage Physical Risk 11.2.x Manage Physical Risk TBA 11.2 Manage Physical Risk 11.3 Manage Business Continuity 11.3.x Manage Business Continuity TBA 11.3 Manage Business Continuity Page 13

14 12.1 Confirm and Apply Top Level KPIs and Targets Create and manage organisational strategy Develop product / service / production process physical quality standards / procedures & conduct quality assessments Benchmark 12.1 Confirm and Apply Top Level KPIs and Targets Continuous Improvement (CI) 12.2 Apply Good Practice & Manage Change Plan for the change Re-engineer business processes and systems Implement and sustain continuous process improvement Develop enterprise-wide knowledge management [KM] capability 12.2 Apply Good Practice & Manage Change Page 14