CCD MARINE LTD QUALITY MANUAL PROCEDURE Q Date: Title. Revision: QUALITY MANUAL PROCEDURE Q September 2014

Transcription

1 Title: Quality Manual Uncontrolled if Hardcopy CCD MARINE LTD th Date: 29 September 2014 Doc Ref: Q0.000 Issued By: Sarah Leighton Rev No: 2 Title Revision: Date: QUALITY MANUAL PROCEDURE Q September 2014 th QUALITY MANUAL PROCEDURE Q0.000 Section Detail SCOPE QUALITY POLICY STATEMENT COMPANY PROFILE QUALITY MANAGEMENT SYSTEM REQUIREMENTS General Requirements Documentation MANAGEMENT RESPONSIBILITY Commitment Customer Focus Policy Planning Responsibility, Authority & Communication Management Review RESOURCE MANAGEMENT Provision of Resources Human Resources PRODUCT REALISATION Planning of Realisation Process Customer Related Processes Design and/or Development Purchasing Production & Service Operations Control of Measuring & Monitoring Equipment

2 Section Detail 8 MEASUREMENT, ANALYSIS & IMPROVEMENT 8.1 Planning 8.2 Measurement & Monitoring 8.3 Control of Non- Conformity 8.4 Analysis of Data 8.5 Improvements 9 PROCESS DIAGRAM 10 ORGANISATION & RESPONSIBILITIES APPENDIX 1 MANDITORY QUALITY PROCEDURES VERSION NO. SECTION NO. REVISION DETAILS AUTHORISED BY DATE 2 Q0.100 Amendments made as per the Stage 2 Audit Sarah Leighton

3 This Quality Manual covers the activities and functions performed by operating areas included in the service scope definition: - The provision of Commercial Diving Operations & Marine Services The Quality Management System is designed to meet the requirements of ISO 9001: 2008 Certificate Number:

4 2. QUALITY POLICY CCD Marine Ltd. recognises that the disciplines of Quality, Health and Safety and Environmental management are an integral part of its management function. The Company views these as primary responsibilities and those that are the key to good business practice, achieved through adopting and embracing appropriate Quality Standards. The Company Quality Policy calls for continuous improvement in its Quality Management activities and business will be conducted according to the following principles: We will: Comply with all applicable statutory laws and regulations. Follow a concept of continuous improvement and make best use of our management resources in all Quality matters. Communicate our Quality Objectives and performance against these Objectives throughout the Company and to all interested parties. Take due care to ensure that activities are safe for employees, associates and Subcontractors and others who come into contact with our work. Work closely with our Customers and Vendors to establish the highest Quality Standards. Adopt a forward- looking view on future business decisions that may have Quality impacts. Train our staff in the needs and responsibilities of Quality management. This policy will be regularly monitored to ensure that the objectives are achieved. It will be reviewed and, if necessary, revised in the light of legislative or organisational changes. Signed: Warren Flower Commercial Director Date:

5 3. COMPANY PROFILE CCD Marine Ltd. (The Company) is located in Glasgow and Rosyth on prime sites and was originally founded in It is an established and recognised leading provider of Marine, Civil Engineering & Subsea services to its industry sectors. The Company is proud of its record of dependability, providing business solutions to their industry sectors, with a commitment to Quality that will not be compromised under any circumstances. It has an unparalleled history for satisfying its Customers needs, regardless of the diversity of requirements placed upon them. They trade within the Pipeline, Major Construction and Subsea services markets. In each of their trading areas they provide high Quality services to the global business community. In support of its status in its chosen industry sectors, the Company is a member of ACOPS and follows good business ethics and codes of practice, while observing all applicable industry Standards and ICE regulations. An essential requirement of the continuing maintenance and development of the Company s quality objectives is the installation of a system for Managing Quality registered to ISO 9001:2008.

6 4. QUALITY MANAGEMENT SYSTEM REQUIREMENTS CCD Marine Ltd. (The Company) is located in Glasgow and Rosyth on prime sites and was originally founded in It is an established and recognised leading provider of Marine, Civil Engineering & Subsea services to its industry sectors. 4.1 General CCD Marine Ltd through the offices of the Managing Director is committed to maintaining an effective Quality Management System. This manual has been prepared to satisfy the requirements of ISO 9001:2008 for CCD Marine Ltd for the activities carried out at the site. Wherever possible, Quality controls have been integrated into existing systems (environment, health and safety) and cross- referenced for ease of interpretation. The effective implementation of the Quality Management System will be verified by regular inspections, reviews and audits that will compare management practice against the requirements of the written procedures on Quality Management System standards. Corrective action will be taken where necessary and will be subsequently reviewed for effectiveness. 4.2 Documentation The Organisation has written in its quality manual, a quality policy and procedures as appropriate to its size, type and complexity and it is available to all employees The Organisation has prepared and maintains a controlled quality manual that defines the scope of its activities and justified any exclusions supported by referenced documented procedures and how the procedures operate. Records are maintained A documented procedure ensures that all relevant quality documentation is controlled and adequate and is reviewed, updated and approved as necessary. The status of the documents is identified and they are legible and retrievable and located where required within the Organisation. Where documents originate from outside the Organisation, the relevant documents are identified and their distribution controlled and obsolete documents are clearly identified to prevent unintended use Procedures are in place for the identification, storage, retrieval, protection, retention time and disposition of quality records. Records will be legible, identifiable and retrievable. 5. MANAGEMENT RESPONSIBILITY 5.1 Commitment Top management of the Organisation ensures that all employees are aware of the need to meet customer and regulatory requirements and that the necessary resources are available. The currency of quality policy and objectives are maintained by regular management review. 5.2 Customer Focus Customer needs and expectations are determined, and fulfilled to meet customer satisfaction. Due consideration is given to product, service regulatory and legal requirements.

7 5.3 Policy The Organisation has established, through its quality policy, the need to meet requirements and continually improve its products and services. Quality objectives are reviewed for continuing suitability and communicated as appropriate throughout the Organisation. 5.4 Planning The Organisation has established that all relevant functions and levels within the Organisation have clear, measurable quality objectives that are consistent with the Organisation quality policy and product requirements. Adequate resources are available and output is planned in a controlled manner as is required by its Quality Management System, being mindful of the process and the need for continual improvement. 5.5 Responsibility, authority and communication Elements of the Quality Management System have been defined and communicated wherever quality is affected Representatives have been appointed from within the Organisation who have the authority and responsibility to ensure that the Quality Management System is established and maintained and that reports on the performance of the system and any needs for improvement are made available to the quality representative. The significance of meeting customer requirements is understood Communication between all levels and functions are set to ensure the effectiveness of the processes of the Quality Management Systems 5.6 Management Review The complete Quality Management System is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness to evaluate the need for change The review includes the evaluation of current performance and improvement opportunities related to audits, customer feedback, process and product performance, follow up from previous meetings, and any changes that could affect product or service quality The results of activity arising from review meetings where resources, the Quality Management System and its processes and improvements to products related to customer requirements would be an essential part of the review process. All results of management review activity are recorded. 6. RESOURCE MANAGEMENT 6.1 Provision of Resources The Organisation has ensured that the necessary resources needed to implement and improve the Quality Management System and to address customer satisfaction are available.

8 6.2 Human Resources Where personnel are assigned responsibilities affecting product conformity, the Organisation has ensured that they are competent on the basis of applicable education, training, skills and experience The Organisation has identified the training needs for quality related activities and provides training to satisfy these needs. Performance is evaluated and appropriate training records are maintained. Facilities Suitable equipped workplaces with appropriate hardware and software with supporting services are provided. Work environment All aspects of the human and physical factors of the working environment that effect conformity of product or service have been identified and are managed. 7. PRODUCT REALISATION 7.1 Planning of Realisation Process The production process for the Organisation s products and services is planned and documented as defined in the Quality Management System. Quality objectives, resources, processes and documentation needs are defined and acceptable criteria for verification and validation. Records appropriate to the level of confidence required for the process and the product or service is maintained 7.2 Customer Related Processes The needs of the customer in respect of availability, delivery, support are considered against the products intended use and regulatory and legal requirements are determined and implemented The Organisation reviews its customer s requirements and determines any additional requirements for each contract or order. Where no customer requirements are documented, details are confirmed before acceptance. Any changes to contracts or quotations are resolved before proceeding and the company s ability to meet the defined requirements is confirmed The customer is kept informed of product information, enquiries, order changes or amendments and progress on customer complaints. 7.3 Design and/or Development 7.4 There may be occasions when a customer requires a specific design and the organisation will carry out the design processes. 7.5 Purchasing The Organisation controls its purchasing function to ensure that the purchased product conforms to requirement. Suppliers are selected against defined criteria and are subject to planned review and evaluation. The results of evaluations and follow up actions are recorded Purchasing documents are reviewed before release for the adequacy of information on product, procedures, processes, equipment and personnel The Organisation verifies it s purchased products and where verification takes place at the supplier s premises, details of the arrangements and the method of release are specified.

9 7.6 Production and Service Operations Production and services are controlled through product specifications and work instructions. Suitable equipment is used and properly maintained with the use of specified measuring and monitoring equipment and activities. Release and post delivery and delivery processes are defined Where verification of product or service cannot be ensured during the process by measuring and monitoring, control is exercised by qualification of the process, equipment and personnel through defined methods procedures and records and re- validation if required Where appropriate, the Organisation identifies the product throughout the production and service activities and identifies its status with respect to measuring and monitoring activity throughout product realisation. Where traceability is required, the unique identification of the product is controlled and recorded Where customer property for inclusion in the product comes within the Organisation control, it is identified, verified, maintained and protected with details of adverse condition reported to the customer The Organisation preserves the conformity of the product or service from receipt of order to delivery. 7.7 Control of Measuring and Monitoring Equipment Measuring and monitoring equipment and software are identified throughout the Organisation where quality is affected and the equipment used is controlled to appropriate standards for consistency. The devices are protected against random adjustments, damage and deterioration and the results of calibrations are recorded. (Not applicable to CCD Marine Ltd) 8. MEASUREMENT, ANALYSIS & IMPROVEMENT 8.1 Planning The requirement for defining methods and equipment for measurement and monitoring products and processes, and the method of use has been determined. 8.2 Measurement and monitoring Clear methods have been established to audit customer satisfaction and any failures to meet Organisation standards Suitably trained and impartial personnel conduct periodic independent internal audits on a planned basis. All aspects of internal audits are recorded and reviewed and timely corrective action taken where necessary Processes effecting customer requirements are periodically reviewed to ensure that the intended purpose is being met Measuring and monitoring of the product throughout the process is designed to ensure the finished item meets specification and authorised personnel control its release.

10 8.3 Control of Non- Conformity Documented procedures are in place to identify and isolate non- conforming products and before repaired product is returned to the process it is re- checked. In the event of non- conforming product reaching the customer appropriate corrective action is taken. 8.4 Analysis of data Data referring to product quality problems is collected and analysed and where changes to the Quality Management System offer improvements these changes are introduced. Areas for attention are customer complaints, meeting the customer s needs, product characteristics and supplier performance. 8.5 Improvements The Quality Management System is managed in a manner to offer continual improvement having regard to statements in its quality policy, objectives, audit results, data analysis, corrective and preventive action and management review Appropriate action is taken to rectify faults and prevent their recurrence and the procedure is documented. Requirements for identifying faults and determining their cause with appropriate corrective action recorded and results reviewed for effectiveness The Organisation identifies preventive actions to prevent the recurrence of non- conformities and the results of such actions are recorded and reviewed for effectiveness.

11 9. PROCESS DIAGRAM Customer Company Management Activities Sales & Marketing Process Strategic & Operational Planning Policies & Objectives Regulations & Standards Main Work Process (summary) Resources & Training Subcontractors & Vendors Customer s Order Processing Work Planning Material Purchase Job Processing & Inspection Contract Completion Process Performance Measurement Activities Data Collection Analysis & Reporting from: Supplier Performance Data Internal Audit Reports Non- Conforming Product Reports Subcontractor Performance Data Calibration System Review Customer Satisfaction Surveys Corrective & Preventive Action Plan Customer Management Review Process

12 10. ORGANISATION & RESPONSIBILITIES BOARD / SHAREHOLDERS JIM PATERSON Operations Director WARREN FLOWER Commercial Director SARAH LEIGHTON Business Development Director CHRISTINE HARDIE Finance Manager ROSIE GOODSIR Marketing Assistant CHLOE WATSON Admin Assistant DIVE SUPERVISORS DIVERS

13 APPENDIX 1 MANDITORY QUALITY PROCEDURES Q0.000 QUALITY MANUAL Q0.100 QUALITY MANAGEMENT SYSTEM PROCEDURE Q1.100 MANAGEMENT REVIEW PROCEDURE Q1.101 MANAGEMENT REVIEW AGENDA Q2.100 DIVE TEAM SELECTION PROCEDURE Q2.101 PERSONNEL SELECTION, RECRUITMENT & TRAINING Q2.102 JOB DESCRIPTION Q2.103 OFFER LETTER Q2.104 CONTRACT & TERMS OF EMPLOYMENT Q2.105 EMPLOYEE INFORMATION Q2.106 INDUCTION CHECKLIST Q2.107 PERFORMANCE APPRAISAL Q2.108 EXIT INTERVIEW Q3.100 PURCHASING PROCEDURE Q3.101 REQUISITION FORM Q4.100 SUPPLIER EVALUATION PROCEDURE Q4.101 SUPPLIER & CONTRACTOR HSEQ QUESTIONNAIRE Q4.102 APPROVED SUPPLIER REGISTER Q5.100 CLIENT SATISFACTION PROCEDURE Q5.101 CLIENT SATSIFACTION SURVEY Q6.100 GRIEVANCE PROCEDURE Q6.101 GRIEVANCE FORM Q6.102 RECORD OF COMPLAINTS Q7.100 INTERNAL AUDIT PROCEDURE Q7.101 INTERNAL AUDIT FORM Q7.102 INTERNAL AUDIT REGISTER Q8.100 LEGISLATION PROCEDURE Q9.100 PREVENTIVE & CORRECTIVE ACTION PROCEDURE Q9.101 NON- CONFORMING & CORRECTIVE ACTION FORM Q9.102 NON- CONFORMICIES REGISTER Q CONTROL OF NON- CONFORMING PRODUCTS PROCEDURE Q TRAINING PROCEDURE Q INDUCTION TRAINING PROCEDURE Q SITE INDUCTION CHECKLIST Q DOCUMENTS & RECORD CONTROL PROCEDURE