Adventure Holidays. for 7-17 year olds. escorted. ravel. to uk centres Please read this leaflet before you travel

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1 Adventure Holidays for 7-17 year olds escorted ravel to uk centres 2016 Please read this leaflet before you travel

2 pgl escorted travel to uk centres 2016 including airport and eurostar transfers In this leaflet you should find all the details you need to know about PGL Escorted Travel, Airport Transfers and Eurostar Transfers. Please read it carefully and if you have any questions prior to the day of travel, contact our team on our customer helpline. Please make sure you have this information with you on the day of travel. booking and amending travel arrangements In the interest of safety all Escorted Travel and transfers must be booked in advance, please check your confirmation document to check that you have requested and paid for this service. Please note if you have to make any amendments to your travel arrangements or book travel we must have at least 7 days notice before the holiday departure date. All changes must be advised in writing. Changes requested by phone will not be made without written confirmation. We will always follow your last written instruction; therefore please do not contact your child during the week to make changes to travel plans. Please note: coaches may vary, not all have PGL branding. helpline If you have any questions regarding Escorted Travel please contact us on the following numbers: Prior to the day of travel Customer Helpline Monday-Friday Saturday (Mar-Aug only) On the day of travel* Travel Line (Calling from UK) (Calling from overseas) (Escorted Travel days only) holidays@pgl.co.uk *After the holiday has commenced please contact the centre directly using the contact number in your Welcome Pack information. Please note that travel is not available from all meeting points to all UK centres, therefore please check your final confirmation very carefully to confirm which meeting point you have booked. Meeting points and times may vary for different centres. If you are unsure about what you have booked then please contact our team who will be happy to help.

3 pgl fully escorted travel Journeys are by coach and/or rail. We operate a strict timetable and cannot guarantee to wait for late arrivals. If you are delayed on your journey and think that you may miss the coach, please telephone the PGL Travel Line. If your child is travelling alone, please ensure they are always contactable by carrying a mobile phone. They should have a suitable suitcase/luggage bag that they can manoeuvre with ease. Please be aware that whilst we make every effort to ensure that our coaches arrive and depart on time, there may be some times when coaches are slightly delayed due to traffic, road works etc. which are beyond our control. Please wait at the meeting point and telephone the PGL Travel Line for further information if the coach has not arrived within a reasonable time. Our PGL Representatives will be located at the meeting point and will be wearing PGL T-shirts or fleeces. They will have a list of all children booked onto the service. Please tell the courier if your child has any medical conditions (eg. asthma, diabetes, epilepsy) or any medication (with authorisation forms) required for the journey. Ensure your child s medical and contact forms are also handed to the courier. These can be downloaded from your MyPGL account. Please check your child in with the courier and remain with them until it is time to board. Do not board the coach without permission from the courier. Please provide a packed lunch, as the first meal provided by PGL is the evening meal on the day of arrival. Coach seat belt policy Please ensure that your child is aware of our coach seat belt policy before the holiday starts. All coaches hired by PGL will be fitted with lap belts, as required by law since 10 February PGL staff will take reasonable steps to ensure that lap belts are worn by guests. Our definition of reasonable steps are: A public announcement by the couriers to all passengers before the journey commences that lap belts are supplied and must be worn Periodic checking during the journey to ensure that lap belts are being worn Reporting to Centre/HQ of any passengers who have not complied with PGL policy in order that a clear message may be given to parents that their child will not be transported again unless they promise to comply. Rail tickets Where Escorted Travel services include journeys by train (London Beam House) rail tickets are booked by PGL and held by the PGL Courier meeting your child at Paddington Station. The return tickets are handed to your child by the courier at the station for their journey home. On the day of departure from the centre breakfast and a basic packed lunch (sandwich, piece of fruit and a bottle of water) are provided by PGL. Please note: there are particularly early departure times for Tregoyd House, Hillcrest and Boreatton Park from London. How to identify your PGL Representatives

4 PgL Airport and eurostar transfers All flight/eurostar tickets and reservations are YOUR responsibility. Please check that the flights/trains that you have booked arrive and depart within the times shown. Our representatives, wearing PGL uniform, will be at each terminal or exit of the arrivals lounge where we have guests arriving. At the end of the holiday we will escort your child back to the airport/station and wait with them until we are able to check them in and see them through Passport Control or on board their train. Heathrow and Gatwick airports and St. Pancras station are very busy during July and August. Your child should carry this sheet in his/her hand in case assistance is required. Please inform your child that under no circumstances must they leave the terminal building unless they are with one of our representatives. Heathrow & Gatwick Arrival flight meeting times: Saturdays between and (UK time) Return flight departure times: Saturdays between and (UK time) Birmingham International (Boreatton Park only - NOT via Kempton Park) Arrival flight meeting times: Saturdays between and (UK time) Return flight departure times: Saturdays between and (UK time) Please note: If travelling without an adult, we recommend that you book the unaccompanied minor service for your child directly with your airline. If you book this service the airline may require a PGL Representative name and contact number. Please use 0044 (0) and Hollie Powell. Please be aware that this name is for the unaccompanied minor service only, please avoid using this name for other purposes. eurostar, st. pancras international Saturday arrival meeting times: arrival from Paris arrival from Brussels (UK time) Saturday return departure times: departure to Paris departure to Brussels (UK time) These are the provisional meeting times provided by Eurostar at the time of print in Feb When booking your train tickets, if the times to the left are not available please contact us so we can advise which trains are suitable and connect with our Escorted Travel network. Please visit contact us on or us at holidays@pgl.co.uk for the latest information on summer 2016 Eurostar times. Please note: Children under 12 must travel with a responsible person aged 16 or older. 13 to 15 year olds can travel on their own, as long as they ve got a fully completed Eurostar Unaccompanied Minor Form. This can be downloaded from the Eurostar website under the Travel Info tab in the Special Travel Needs section ( This must be signed by their parent or legal guardian (or by a responsible adult given consent by the parent or legal guardian) at the station in the presence of a member of the Eurostar team. Any guests aged 16 or over can travel by themselves, as long as they ve got all the usual travel documents and meet all the legal requirements. In order to confirm your coach travel to and from your chosen PGL centre it is vital that we have your train/ flight arrival and departure times. Therefore once you have booked your tickets it is essential that you send us confirmation by or contact us by phone, with the inbound and outbound train/flight times for your child.

5 meeting points and timings Adventure Holidays for 7-17 year olds FROM MEETING TIME (for travel to centre) MEETING POINT TRAVEL BY RETURN TIME London, Central (to Beam House only) W2 6AA Meet by the clock arch on Platform 1, near War Memorial, Paddington Station Rail London, Central (excl. Beam House) SW1W 9TP Green Line Coach Terminal, Victoria Coach stop 3, Bulleid Way (Entrance off Elizabeth Bridge opposite Victoria Coach Station, not National Express Coach Station). Coach London, Kempton Park (excl. Beam House) TW16 5AQ Kempton Park Race Course (see over for directions) Coach Oxford OX2 8JZ Peartree Welcome Break Services in Woodstock Road in the Coach area Parents must park in the Car Park. Coach Portsmouth (Saturdays only) PO1 3TX Please note this postcode is for the Gunwharf Quays shopping centre (Arrival by train or parent drop off) Isle of Wight Passenger Ferry at Portsmouth Harbour Station end of Platform 1 (Portsmouth Harbour train station is located by the Gunwharf Quays shopping centre. Please follow the signs to the railway station. There is secure underground parking ( 8) and the platform is a 3 minute walk from the shopping centre.) Ferry Sat Portsmouth (Mondays only) PO1 3TX Please note this postcode is for the Gunwharf Quays shopping centre (Arrival by train or parent drop off) Isle of Wight Passenger Ferry at Portsmouth Harbour Station end of Platform 1 (Portsmouth Harbour train station is located by the Gunwharf Quays shopping centre. Please follow the signs to the railway station. There is secure underground parking ( 8) and the platform is a 3 minute walk from the shopping centre.) Ferry Fri Southampton SO14 2AL Red Funnel Car Ferry Terminal in waiting room Coach/ Ferry All timings are correct at the time of going to print (February 2016), but we reserve the right to change timings if necessary.

6 Kempton Park Race Course Essential Information Kempton Park Race Course is used as a central hub for all of our Fully Escorted Travel routes (excl. routes to Beam House). In order for more guests to benefit from our Fully Escorted Travel service we have now included London Gatwick pick ups and also expanded the time frame in which we can provide pick ups from LGW, LHR and the Eurostar. All passengers will be transported to Kempton Park to join the coach for the onward journey to their chosen centre. Please note that the waiting period at Kempton Park depends on flight/train arrival times for all guests travelling to the same centre. The average waiting period is 2 1/2 hours (very occasionally in extreme cases it can be up to 4 hours). Full supervision and entertainment will be organised by PGL staff for children waiting for onward travel at Kempton Park and there is also a tuck shop selling a selection of hot and cold drinks, fruit and snacks at a small cost. Children travelling to or from London/Boreatton Park will also have a 50 minute stop at Oxford for a comfort break. Please ensure that if your child is using a Fully Escorted return service, or changing from one centre to another, they have enough spending money allocated for the purchase of drinks and snacks at Kempton Park. Getting there Kempton Park Race Course, Staines Road East, Sunbury on Thames, Middlesex TW16 5AQ Kempton Park Race Course is well signposted. Please follow the entrance marked PGL cars. The management at Kempton Park are not involved in the operation of PGL travel and will not be able to assist with your queries. Telephone: there is no PGL public number at Kempton Park. If you wish to contact PGL staff at the race course you must ring our travel line. By train Saturday service every half an hour from London Waterloo to Sunbury Station, please call National Rail Enquiries (Tel ) to confirm train times. Please allow 15 mins to walk from the station to the meeting point. By taxi Parker Car Service offer a service to Sunbury Cross and can be contacted on By car Please see the map above. Heavy traffic in the area may create lengthy delays, so please allow plenty of time for your journey. By bus From Hounslow bus station (2 mins walk from Hounslow East Service Underground Station) take the route 235 to Sunbury Cross. Approx journey time 30 mins. From Twickenham Railway Station route 290 to Sunbury Cross depart approx every 20 mins (journey time approx. 35 mins). Travel times can be obtained from London Transport Tel: PGL are not liable for delays caused if services do not run to schedule. Front cover map is an artistic representation only and should not be taken as precise.