45% YOU ARE MISSING OUT ON ANCILLARY REVENUES EVERY DAY

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1 YOU ARE MISSING OUT ON ANCILLARY REVENUES EVERY DAY Looking for cost-effective ways to increase your conversion rates and introduce new lucrative services? Happy passengers and increased revenues Our experience confirms that passengers increasingly expect travel enhancing services and are willing to pay for them. At the same time, the ecommerce boom and new technology enable automation and self-service that reduces operational costs and makes life easier for the passenger. This is your opportunity. Paxport enables airlines, online travel agents and tour operators to provide a better travel experience, make their brands stand out and unlock their business potential. Your travel retail partner Based on our extensive experience from passenger data management, ancillary management and travel merchandising, we take you through the challenges. Do you have a hard time adopting to the new industry standards and technologies? Or handling different file formats from different airlines and suppliers? We set up the required solution, manage the data flow between all parties and boost your marketing and sales, so you can stay focused on your core business. 45% As an IATA Strategic Partner, Paxport drives the adoption of the new NDC standards and helps airlines and travel agencies to take advantage of the emerging new travel retail market. Average ancillary conversion rate through post-booking marketing (Paxport airline client, April 2015)

2 AIRLINES Make your ancillary business fly Create new creative services. Provide new value added service concepts and bundle services flexibly, responding to traveller needs and reducing time to money. Aggregate and distribute. Aggregate services from your inventory and third party suppliers and distribute them to your own OTA, Tour Operator and Travel Agent sales channels, as well as your own airline.com. Merchandise. We implement smart merchandising techniques and manage your airline retail effectively some clients have passed 50 average ancillary order value. Differentiate your brand. Interact with your passengers at all touch points throughout their journey to create commercial opportinities. Cut costs. Rid yourself of unnecessary GDS ancillary distribution costs. Charter Airline Quiz 1. If you fly passengers booked through one or several tour operators to an unknown station and you don t have access to all information, how do you secure efficient operations? 2. Can you aggregate the necessary data from multiple sales channels and use it to increase your revenue? 3. If you operate charter for one or several tour operators, how do help them deliver according to their brand promise and make sure that the different stakeholders deliver the agreed services? Find out how we can help you. Schedule Airline Quiz 1. How do you visually differentiate your ancillary products through indirect channels today? 2. Do the restraints of legacy distribution technology hinder your ability to launch innovative ancillary products in all of your reseller sales channels? 3. Is your strategy to rebuild your brand awareness, regain control of your distribution and avoid commoditisation? Find out how we can help you.

3 TRAVEL RESELLERS Boost your margins with new services and smart marketing Tour Operator Quiz 1. Are you looking after your customers expectations and their total travel experience? Number of ancillary orders 40 days to departure Departure Flight-related and third party services: your next cash-cows. We add new revenue sources to your booking engine, or to a web shop with your brand. Our supplier network allows us to provide a broad range of services such as flight-related, airport convenience and destination-related services not to mention pre-ordered products. We increase your conversion rates. Our experience shows that smart merchandising techniques can perform miracles: We make offers available and presented compellingly on your web site We turn every passengers touch point into a sales opportunity by combining travel information and tips with personalised offers. We manage ecommerce, continously optimising the user experience and sales performance of your digital interfaces. 2. How do you capitalize on having access to data about your customers and their behavior? 3. Do you secure that the airlines that fly your passengers deliver services according to your brand promise? Find out how we can help you. OTA Quiz Find out how we can help you. 1. How do your customers purchase airline travel enhancement services in post-booking today? 2. How would engaging with your customers with personalised post-booking and pre-departure communication effect your brand perception and revenues? 3. How do you differentiate your brand in a commoditised industry?

4 RICH MEDIA FORMAT PERSONALISED SERVICES IN YOUR OWN AND YOUR RESELLER SALES CHANNELS Twenty Twen ty Epic One Gift Kit Epic Tarmac SUNRISE Purpour Tarmac Sunrise

5 USING EVERY PASSENGER TOUCH POINT Add customer value and make it easy to buy your services My booking Hotels Car rental Check-in Dear John! You haven t booked your seats yet, would you like to do it now? Booking confirmation Check-in In-flight Back home Seen our new inflight menu? Booking Post-booking sales window Airport Destination Twenty perfume gift pack bargain. Order now, pick up at your gate. 11A

6 WHAT WE DO Aggregate flight-related services by integrating with airline CRS, GDS or ancillary inventory. For some clients, we store and manage the service data in our ancillary inventory. Use smart merchandising techniques to increase our client s ancillary conversion rates. Analyse customer behaviour and measure KPI:s to personalise and optimise offers and marketing. FLIGHT RELATED SERVICES Distribute the aggregated service data to concerned airlines and resellers. Manage passenger data (e.g. PNL, itinerary and passenger profiles), service data (e.g. prices and availability) and purchasing data, keeping it updated for all parties. AIRLINE OR TRAVEL AGENCY WEB SHOP/BOOKING ENGINE THIRD PARTY SERVICES Aggregate non-flight related services and products through our global network of 3rd party suppliers. To mention just a few: airport transfers, lounge access, concert tickets or pre-ordered products delivered conveniently to their seat, gate or home. Manage ecommerce sites on behalf of our clients, presenting their offers with enriched contents - images and descriptions through continuously optimised user interfaces. Sell ancillary services and distributes the revenues to airlines, sales channels and providers according to the agreed split. Our online shops offer different secure payment methods. Manage post-booking marketing s and SMS:s targeting the right passengers with the right offers at the right time. Enable an enriched travel experience with more choice and convenience.

7 MANAGED SERVICES - TURNKEY You push the button we deliver the revenues Since you are short on time and resources, we provide turnkey solutions and managed services. Assess your business opportunity and recommended ancillary strategy. Plan defining the included services, routes, time plan and mode of operation. Go decision. Implement required distribution and ecommerce solution, business rules and agreements. Manage the data flow between all parties and boost your marketing. Deliver ancillary revenues, measured and optimised KPIs. Limited time and resources required No big start-up investments - we make money when we increase your revenues. $ Secured service delivery Our daily operations have long experience in securing service delivery hands on despite lastminute plane or booking changes. BOOK A FREE CONSULTATION >

8 DOES THIS SEEM INTERESTING? Airline Scheduled, LCC or Charter READ MORE > Travel Reseller Tour Operator, OTA or Travel Agent READ MORE > Your Travel Retail Partner