Gearing up for a better tomorrow

Transcription

1 Gearing up for a better tomorrow

2 Parentage InterGlobe Technologies InterGlobe Hotels InterGlobe Technology Quotient InterGlobe Air Transport InterGlobe Aviation InterGlobe Education Integrated BPO and travel IT solutions provider for global clients JV with Accor to build ibis and other brands and to manage Accor brands in S. Asia Distributor for Galileo and Worldspan GDSs Largest airline management company in India IndiGo India s largest & fastest growing domestic low cost carrier JV with CAE for simulation and training for civil aviation and defence

3 Our Presence Official distributor of Travelport Galileo in India and Sri Lanka and of Travelport Worldspan in India, Sri Lanka, Nepal, Maldives & Mauritius Presence Offices: 23 (incl. Colombo) Employees: 328 Office Representative Office Our reach Market Share ~40% Extended network across 452 cities Reaching out to over 11,500 agency locations 13 training centers One nationalised helpdesk Content leadership Unparalleled depth and breadth Tailored travel experiences One nationalised helpdesk

4 World - Traffic double in next 15 years Source: Airbus

5 Emerging regions to contribute to growth Source: Airbus

6 India Growth story Source: The CIA World factbook(2012 estimates), Worldatlas.com, The Economic Times

7 India Increased propensity to travel Source: Airbus

8 India Attractive growth market Source: Phocuswright, Euromonitorr,2012

9 India TMC Space Top 11 TMC : Contributes to 20% of GDS market Average growth : 3% Thomas Cook: 6 th position *** Excludes TCIL

10 Powering business success by enabling providers and agents to sell how and what they want to, through a superior travel-buying experience UNRIVALLED TRAVEL CONTENT INTELLIGENT SEARCH EMPOWERED SELLING EXPERIENCE OPEN PLATFORM Providing the broadest range of travel content Delivering the best informed choice, quickly and accurately Enabling you to access and sell content the way you want Allowing flexible access to content and services through an open platform

11 Travelport s Open Platform Air Car Rail Hotel Merchandising Booking Feed Universal Profile Universal Record Universal API e-pricing Universal Policy Travelport Point of Sale CRM / Data Mining Portal /CBT S Mobile TMC / Corporate Analytics Expense Management Traveler & e- Ticket Tracking Apps (Tripit) Others (Airline,Credit Card) Universal Desktop View Trip

12 Travelport Merchandising Platform

13 Travelport Merchandising Platform Flexible Dynamic Customer centric Unique to your airline airline.com Airline Agent Industry Standards API Mobile Social Media Web Rigid Constrained Industry centric Common to all airlines Travel Agencies OTAs Airlines Choose The Right Approach For Them Corporations

14 An evolutionary desktop The beginning Evolved the way agents work by them more productive using a mix of cryptic and graphical workflows A way to extend investment in their cryptic desktop Today Marks the start of a unified user experience across the 3 cores systems It is more than just an app it s a forward thinking desktop As we look towards the future It s the platform that we will bring new technologies and content to

15 Extending best loved features Now supports even more non Travelport GDS cryptic commands that allow an agent to do much more than just air

16 Why duplicate your effort when you can get Let your Get what customer Let your exactly Air and Hotel Visual calculators choose you in treat Keep want one where take for shot updated using he travel rest? wants friendly! with to your stay filters queue status all the time More than just Forgot a calendar. which PNR Your you retrieved last? availability search starts here Spend extra time for some other productive job Do you enjoy working on your GDS today? Use Smartpoint Add life to your work

17 Travelport Rooms and More

18 Travelport e-pricing Over 6 billion stored public, private & web fares from over 350 airlines globally producing more than 46 million fare searches and 1.25 billion itinerary options facilitated daily Provides up to 350 itinerary options for a single request Travelport offers the most frequent schedule update for fares Average savings of USD$68.13 per ticket compared to other GDS's

19 Travelport e-tracker Proactively manage un-used e-tickets and claim back taxes or re-use tickets with ease $5m Travel Spend Track Record and check all electronic tickets Instantly access ticket status Void the ticket or refund / exchange unused tickets via the Galileo core Avg. 4% of all e-tickets unused = ~$200,000 Report Produce status reports downloadable into MS excel for advanced data manipulation This tool enables us to proactively approach customers on a monthly basis and show how much we can refund for them. Since its installation it has really helped us run the company more resourcefully UK Travel Agency Customers

20 Travelport Rapid Reprice Automate your ticket re-pricing and re-issue process Speed Automate re-price calculation and ticket re-issue to make complex itinerary changes in seconds Power Access comprehensive fares and pricing database for the best alternative fare Ease Intuitive process integrates with agent workflow to improve productivity and efficiency; deliver better customer experiences Accuracy Eliminate pricing errors, reduce debit memos and protect revenue by ensuring re-issued tickets meet airline rules

21 Travelport Journey Reporter Tracking your employees whereabouts when travelling is essential and mandated in many countries. Putting traveler safety first Secure environment to store traveler's contact telephone numbers and hotel details Locating travelers is easy Find travelers at any point in time around the world down to a city or airport level Keep everyone in the know Provide managers and key personnel up-todate information on their employees whereabouts

22 Enable an airline to distribute all of its products in any way that it chooses Enable agents to access all airline content in their normal workflow in anyway that they choose

23 Travelport Merchandising Platform

24 Travelport Aggregated Shopping f

25 Paid Bags using Aggregated Shopping f

26 Travelport Merchandising Platform

27 Ancillary Services catalogue f

28 Ancillary Services Paid Seats f

29 Travelport Universal API Travelport Universal API is the global distribution system (GDS) industry s first truly universal API, giving you access to a world of content and functionality through a single API connection. 30 Car Access more than 30,000 rental locations, millions of real-time rental rates and availability information. Rail Access to rail content from over 37 rail networks. 37 Hotel chains 308 Our core hotel content offers the best available rates and lowest public rates at an extensive range of hotel chains 70 Low-cost Airlines Real-time availability and fares information, together with ancillary services such as seats, bags, branded fares and fare families from a range of low cost carriers Properties from alternative hotel suppliers In addition to hotel chains we have a number of properties from other hotel suppliers, providing a choice from budget to boutique and access to prepay rates with more local content 176, Full-service Airlines Full content to enable simple shopping, pricing, booking of flights including new airline ancillary services such as seats, bags, branded fares and fare families Ancillary Services A growing number of products and services from both our International GDS Air Carriers as well as non GDS participants connected through both industry standard ATPCO and nonstandard methods. A world in a code!

30 Online booking tools and travel systems Galileo GWS Air Car Hotel LCC Rail Universal API GDS Air & Rail Hubs - Rooms & More ViewTrip online travel itinerary e-ticket receipt check-in e-pricing industry-leading low fare-search engine Travelport Business Booking Tool Galileo self booking

31 We are working towards a Travel ecosystem! Single Sign On (SSO) & Sync

32 Specifically focusing on 3 key services Universal Profile The 3 assets together allow for intelligent search, advertising, personalisation and efficient selling Profile provides a view of the traveller Universal Record Universal Policy Policy provides a view of the organisation Record provides a view of the past, present and future landscape

33 Travelport Launchpad Visualising the Future Web. Tablet. Mobile Responsive Web Design. One tool for Pre, During and Post Trip Services. Single Sign On & traveller details uploaded

34 Example Weather App Custom Search Context: System knows my location and my next trips Context: Future Itineraries

35 Our Technology Proposition How does it work? Sign On Single CBT Powered by (not a sync) CBT PROFILE TMC TMC Partners Universal Profile Travelport Open Platform Sabre Amadeus Air Car Rail Hotel Merchandising

36 Travel management and corporation customers We work with the 5 largest global travel management companies. Global Corporate Agencies Corporations

37 Optimum Capacity Capability to service calls a month and go beyond as need emerges. e-commerce Support Also providing support for all your e-commerce queries to ensure your business processes are simple and updated. 24 X 7 end to end We are available for your service needs whenever you want us to be. ISO & COPC Certified Follow the industry s service standards, which makes us different from others. Well Defined Org-structure A well defined organization structure and Helpdesk is organized with the special desks for different set of queries. Well structured support Levels Have well defined support layers to meet special requirement and categorized Level 1 & level 2 support for special desks e.g. Helpdesk, Fares & Provisioning. Enjoy high quality, seamless support 24 x 7

38 Customer Satisfaction Survey We ensure that instant feedback is collected on the services received from the helpdesk, to better our services as required continuously. Secured Transaction We have T-Pin based authentication system in place so that there are no compromises on the customer data. Your transactions and information flow with helpdesk is secured and full proof. Well defined Escalation Matrix We have defined the escalation matrices throughout the hierarchy to ensure resolution of the query. Analytical Data Capturing We have the tools in place where we have enforced detailed analytical data capture mechanism, so that we can suggest and plan for your growth. Customer Engagement We are into extensive customer engagement program where we do the periodic reviews and redefine the needs and structure. Satisfaction as you always wanted

39 Value Proposition for our users Local presence to understand agency needs Dedicated Key Relationship Management Account Team Global Support to meet Product Requirements State of the art Service Desk Agency Dedicated Service Desk for after-office support Synergy with the InterGlobe Group companies Cost savings ADM Control Tools - More than just a GDS

40 Don t take our word for it... Travelport is in a completely different place, emphasizing its next-generation marketing, retailing and distribution platform and its ability to provide new ways to sell more and different content than was previously possible in the travel distribution channel. Sabre and Amadeus, despite R&D investments, look like old-line companies incrementally and cautiously inching forward, while Travelport is acting like a startup that is out to change the world GDSs: Dinosaurs or Key to the Future? - Bob Offutt, PhoCusWright

41 Questions?

42 Echelon Building, 4 th Floor, Plot No. 49, sector 32 Gurgaon Haryana, India T: +91 (0)