Registering with Shoretel ShoreGear

Transcription

1 FLX VoIP Registering with Shoretel ShoreGear Date: August 24, 2012 This technical note gives a detailed description on how to register a Revolabs FLX conference phone with a Shoretel PBX. In Shoretel Director, the PBX has to be configured to enable SIP handling if this hasn t been done before. Then a SIP extension and user has to be created. Once that user is created, the FLX can be set up to register with the Shoretel PBX. To perform the tasks described in this document, the user needs to have administrative rights on the Shoretel Director. While the steps in this document are not difficult, we recommend that a trained administrator should perform them. Shoretel Setup Shoretel License requirements Open the Shoretel Director Management tool. First, ensure you have SIP Phone Licenses available by checking in the System Parameters> Licenses> Requirements page: 1 P age

2 SIP enabling the PBX Assign the ShoreGear Switch to be the SIP Registrar by selecting your ShoreGear Switch from the Platform Hardware>Voice Switches>Primary Screen. Use the build-in capacity to reserve SIP resources. For each IP Phone resource you deduct you get 20 SIP proxy resources. In this example below two IP Phone resources were deducted (from 20 to 18), leaving 18 IP Phone resources and 40 SIP Resources. If there are no internal resources available, you can also use the drop downs further down on the page to select up to 100 SIP proxy resources. Please see your Shoretel Administrator manuals for more information on this. 2 P age

3 Add the SIP Proxy Resources You add your SIP Proxy resources to your Site by selecting Sites> your site name. Once you have the site open scroll to the lower section of the page and select the ShoreGear Switch you just configured from the drop down under Proxy Switch 1. You do not need a Virtual IP Address (VIP) as you will point the FLX to the ShoreGear Switch s IP Address. You Shoretel System is now configured to allow SIP Phone set-up and registration. Add the FLX as a Station and Create User A FLX is added in the Shoretel Director just as any other new station. Enter the Users tab and create a new user. Enter the first name, last name of the user, according to your naming convention. In the number field specify the extension you want to assign to the FLX unit. Set the License Type to Extension Only. You will get a warning message once you make this selection letting you know that this is a SIP Extension. Click OK. For Access License select Personal. You can leave the Caller ID field blank, or set it with the information you want to send to the network on outgoing calls. Select a DID range and a DID if you wish to have the FLX receive calls directly from the PSTN. Select None in the PSTN Failover field. Finally, add the FLX to a User Group that will allow it to access outside lines and the Conference Bridge resources. 3 P age

4 Select the appropriate site where the FLX is being added, select the Language, and set the Primary Phone Port to IP Phones, and select Any IP Phone. Skip the Voic area of the setup other than checking the System Directory, which is optional. Finally, set the Client User ID to the user name you want to use according to your naming convention, in our sample it is FLX001. Select the Client Password, the Client Mailbox Password, and the SIP Password according to your standard password convention. The Address for the user is optional. Finally, in the Conference Settings select your Conference Bridge if you have one deployed. 4 P age

5 The new FLX user is now configured on the Shoretel PBX. Registering the FLX with the Shoretel You can use either the FLX handset or the FLX web UI to register the FLX with the Shoretel Shoreview PBX. We are showing how to do it with the web interface. 1. IP address of the FLX. a. If you are using DHCP in your environment, the FLX automatically receives an IP address. From the FLX handset, choose Menu and System Info (the symbol with the i ) and select About System. The IP address (static or via DHCP) of your FLX is shown. b. If you are using static IP, on the FLX handset chose Setup (the wrench symbol), Advanced Setup, enter the administrator password (default password is 7386 ), enter Network Settings. Change DHCP ON to DHCP OFF. Then enter IP Settings. In this menu you can enter the IP address, Subnet Mask, and other relevant information. Once you have entered all information, select Return, and in the Network Settings menu select Load Settings. This will restart your phone with the new network settings. 2. In a web browser of your choice, enter the IP address of the FLX phone. This will open the web interface for FLX. Enter the password ( 7386 ), and select Administrator in the right top of the screen. 3. On the left side, select SIP Registration. The following screen will show: 5 P age

6 4. Enter the registration info that you entered in the Shoretel Director Management tool: Registrar the address of your Shoretel Switch, in our example ID The extension number you configured, in our example 5075 Display Name this can be any friendly name for the user FLX001 Username enter the User ID you created in the Shoretel administration guide, in our case 5075 Password the SIP password you created for the user. 5. Press Save. You will see the following screen. 6 P age

7 6. On the left side select Restart, and click on the Restart button. Your FLX phone will restart. You can close the Web browser. If registration is successful, the handset will show the user ID at the top of the home screen. If there is a registration failure, the handset will show that the phone is not registered. Please verify that the user ID and password are the same as the ones specified when configuring the Shoretel Director. Also, in the Shoretel Management UI verify that the device and user was correctly set up. 7 P age