FROM VIRTUAL TO PHYSICAL WITH EMPATHY DESIGN: THE NEW H24HRS CUSTOMER EXPERIENCE

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Gwenda Crawford
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FROM VIRTUAL TO PHYSICAL WITH EMPATHY DESIGN: THE NEW H24HRS CUSTOMER EXPERIENCE Alberto Pasquini fondatore e presidente di CREA International 22.09.

1 FROM VIRTUAL TO PHYSICAL WITH EMPATHY DESIGN: THE NEW H24HRS CUSTOMER EXPERIENCE Alberto Pasquini fondatore e presidente di CREA International crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

2 crea BANKING SUMMIT 2015 Image: copyrights Pink Floyd _ Endless River all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

3 physical customer experience crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

4 crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

5 digital customer experience crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

6 crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

7 CHE COS É IL CREA LAB crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

8 crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

ESCLUSIVAMENTE PER I CLIENTI INGHILTERRA comunità lounge, consulenza diretta su prodotti finanziari crea BANKING SUMMIT 2015 all concepts and designs are property of crea.

9 ESCLUSIVAMENTE PER I CLIENTI INGHILTERRA comunità lounge, consulenza diretta su prodotti finanziari crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

SISTEMA DI PAGAMENTO DIGITALE COREA sistema di pagamento digitale, modalità incontro e modalità di guida, trasmissione biglietto da visita; e le impostazioni personalizzate crea BANKING SUMMIT 2015

10 SISTEMA DI PAGAMENTO DIGITALE COREA sistema di pagamento digitale, modalità incontro e modalità di guida, trasmissione biglietto da visita; e le impostazioni personalizzate crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

every unauthorized complete or even partial copying, use, publishing,

11 SOCIAL APP COREA P2P payment crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

SISTEMA DI PAGAMENTO DIGITALE AUSTRALIA sistema di pagamento digitale integrato da carte di credito crea BANKING SUMMIT 2015 all concepts and designs are property of crea.

12 SISTEMA DI PAGAMENTO DIGITALE AUSTRALIA sistema di pagamento digitale integrato da carte di credito crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

SPAZI PER LA COMUNITÁ USA esposizione di prodotti di cooperative locali, attività di geomarketing e cross selling di prodotti non finanziari crea BANKING SUMMIT 2015 all concepts and designs are

13 SPAZI PER LA COMUNITÁ USA esposizione di prodotti di cooperative locali, attività di geomarketing e cross selling di prodotti non finanziari crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

BANKING PER TARGET GEN Y SINGAPORE servizi educativi per la generazione y crea BANKING SUMMIT 2015 all concepts and designs are property of crea.

14 BANKING PER TARGET GEN Y SINGAPORE servizi educativi per la generazione y crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

INNOVAZIONE TECNOLOGICA IRLANDA una filiale hub per esporre, testare ed introdurre i clienti all esperienza digitale crea BANKING SUMMIT 2015 all concepts and designs are property of

15 INNOVAZIONE TECNOLOGICA IRLANDA una filiale hub per esporre, testare ed introdurre i clienti all esperienza digitale crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

OFFERTA DI BENEFIT AI PROPRI CLIENTI POLONIA offerte e prodotti speciali a tariffe agevolate a periodo limitato crea BANKING SUMMIT 2015 all concepts and designs are property of

16 OFFERTA DI BENEFIT AI PROPRI CLIENTI POLONIA offerte e prodotti speciali a tariffe agevolate a periodo limitato crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

CONSULENZA IN TEMPO REALE AUSTRALIA prestiti tramite applicazioni mobili collegati ad un servizio real estate crea BANKING SUMMIT 2015 all concepts and designs are property of

17 CONSULENZA IN TEMPO REALE AUSTRALIA prestiti tramite applicazioni mobili collegati ad un servizio real estate crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

NUOVO CENTRO DI CONTROLLO DEI SOCIAL NETWORK AUSTRALIA monitoraggio e gestione delle relazioni con i clienti attraverso i social network crea BANKING SUMMIT 2015 all concepts and designs are

18 NUOVO CENTRO DI CONTROLLO DEI SOCIAL NETWORK AUSTRALIA monitoraggio e gestione delle relazioni con i clienti attraverso i social network crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

19 DESIGN INNOVATION GIAPPONE illuminazione che rafforzi la brand identità crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

20 DESIGN INNOVATION GIAPPONE ICONIC LANDSCAPE crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

21 NOMAD BANKING POLONIA servizio di atm crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

every unauthorized complete or even partial copying, use, publishing, distribution

22 DROGARE IL MERCATO CON LE PROMOZIONI TRAVEL BIKE CAMERA il pericolo dell infedeltà crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

23 H24HR H24HR crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

24 crea BANKING SUMMIT 2015 all concepts and designs are property of crea. every unauthorized complete or even partial copying, use, publishing, distribution or reproduction is prohibited with the exeption for the strictest written authorization of crea

Titoli delle qualifiche

Titoli delle qualifiche Level 1: Level 1 Award in Selling lawfully and ethically (Legalità ed etica della vendita) Level 1 Award in Understanding the sales cycle (Capire il processo di vendita) Level 1 Award in Understanding