Online Payments Best Practice: Creating Faster More Secure, Flexible And Innovative Payments Solutions

Transcription

1 Online Payments Best Practice: Creating Faster More Secure, Flexible And Innovative Payments Solutions Amleto Montinari, Director of Strategy, Chase Paymentech Europe Messaggio pubblicitario con finalità promozionali. Per le condizioni economiche e contrattuali è necessario fare riferimento ai fogli informativi. I fogli informativi sono disponibili dietro richiesta. Il presente messaggio è rivolto unicamente a destinatari che non siano né microimprese (vale a dire imprese che occupano meno di 10 persone e realizzano un fatturato annuo oppure un totale di bilancio annuo non superiori a 2 milioni di Euro) né consumatori. La vendita dei servizi di pagamento è condizionata all approvazione di Chase Paymentech. Materiale meramente formativo non finalizzato alla promozione e/o all offerta di alcun servizio di pagamento

2 The main game changers in ecommerce right now include The DIY phenomenon Self checkouts, how-to videos, and smartphone apps are just a few of the self-service trends that retailers are expected to leverage to improve the customer experience. Source: Cynthia Clark Published 03/04/2013 in 1to1 Magazine 2

3 The M-Commerce Explosion Mobiles account for 31 per cent of site traffic in the UK. IMRG research indicates that mobile commerce grew by 254 per cent between 2010 and 2011, and a further 300 per cent between 2011 and

4 Online Payments Best Practice: Creating Faster More Secure, Flexible And Innovative Payments Solutions The connection between DIY & Mcommerce? Convenience Ray McDonnell, Vice President Sales, Chase Paymentech Europe

5 The Key Pronciation: kuhn-veen-yuhns Definition of convenience Convenience Noun 1 [mass noun] the state of being able to proceed with something without difficulty: Services should be run to suit the convenience of customers, not of staff The quality of being useful, easy or suitable for someone: the success of the food halls in large stores is due to their convenience [count noun] a thing that contributes to an easy and effortless way of life: voic was seen as one of the desktop conveniences of the electronic office 5

6 The M-Commerce Explosion gone are the days of simple flat images of products. ASOS allow you to watch a short video of your selected product walking down a runway possibly one of the best features that can exist It's an equal exercise in both customer service and selling power. Fashionfoiegras Blog, April 21,

7 The Convenience Need is Always The Same, But New Technologies Offer New Opportunities Thus Creating New Trends 7

8 M-Commerce = Greater Convenience Source: Invesp,

9 Ocado On The Go 9

10 The Role Of Payments 10

11 The Role of Payments Successfully integrating online across multichannels for a single customer view approach Convenience 11

12 The Role of Payments Successfully integrating online across multichannels for a single customer view approach Convenience What is driving payments adoption and generating loyalty online 12

13 The Role of Payments Successfully integrating online across multichannels for a single customer view approach Convenience What is driving payments adoption and generating loyalty online Trends driving engagement and the role of payments online Multi-Channel Wallets Vs Retailer Apps 13

14 The Role of Payments Successfully integrating online across multichannels for a single customer view approach Convenience What is driving payments adoption and generating loyalty online Trends driving engagement and the role of payments online Multi-Channel Wallets Online customer behaviour changing Vs Retailer Apps 14

15 The Security Part What is driving payments adoption and generating loyalty online 15

16 Creating A Lean Payments Infrastructure Payments Management must be as lightweight as possible for retailers Select a Technology that allows for future growth Electronic reporting integrated within the ERP system International Expansion Electronic chargeback processing High Transactions Per Second (TPS) Advanced Fraud Management Tools to decrease overall fraud management costs (review costs + chargebacks + false positives) Possibility of offloading Card Data Processing & Storage while using a 1 page checkout system The Big Data concept is fundamental for successful multi-channel ensure you get what you need from your payment processor! 16

17 Conclusions Convenience Evolution Partnership Payments are only the last bit of the shopping equation: make it convenient and secure for your customers as the rest of your customer experience is or should be New technologies and the continuous growth of smartphones are creating the conditions of a more advanced multi-channel strategy. Ensure payments are one of the elements you always consider when implementing it Generally payments are not the core competency of merchants. And it should be so. That is why it is fundamental to work with somebody that knows just a little bit more than banking and reconciliation and that offers you a scalable technology to take full advantage of all the great opportunities that the future is bringing to all of us. 17

18 This document has been prepared by Chase Paymentech Europe Limited ( CPEL ) and is for educational purposes only. Consequently, this document does not constitute or imply an offer, invitation, promotion, recommendation or commitment to sell or provide any regulated payment services. This Presentation is confidential and should not be copied, distributed, published, forwarded or reproduced in whole or in part or disclosed by recipients to any other person or used for any other purpose. The statements made in this document or the information provided herein are based on Chase Pamentech s current expectations and assumptions regarding the prospective merchant s business and performance, its representations to Chase Paymentech, the economy and other future conditions and forecasts of future events, circumstances and results. The statements in this document are inherently susceptible to uncertainty and changes in circumstances. As a result, the prospective merchant actual results may vary materially from those expressed or implied in this document. The statements and information provided in this document speak only as of the date on which they are made. Chase Paymentech is under no obligation to, and expressly disclaims any obligation to, update or alter such statements or information, whether as a result of new information, subsequent events or otherwise. Chase Paymentech makes no warranty, or guarantee, or promise, express or implied, that such information, data, or material is either complete and up to date. Chase Paymentech shall not be liable for any losses, liabilities, and damages of any and every kind arising in whole or part out of any statements or information made herein. This document and the information provided herein may not be copied, published, or used, in whole or in part, for any purpose other than expressly authorised by Chase Paymentech. Chase Paymentech Europe Limited, trading as Chase Paymentech, is a subsidiary of JPMorgan Chase Bank, N.A. and is regulated by the Central Bank of Ireland. 2014, Chase Paymentech Europe Limited. All rights reserved. 18