Asian Transfer Agency Services

Transcription

1 Asian Transfer Agency Services

2 CORE SERVICES In excess of 1,200 clients including some of the world s largest fund management houses Asia is an important area of growth for many of our clients, both local and global. They need to support distribution, deliver local servicing, mitigate risk, manage costs and maximise efficiency. State Street driven by its dedicated International Financial Data Services (IFDS) TA operation - takes the hard work out of the administrative burden on fund managers and product providers, leaving you to focus on your strengths and develop your business. Our proven expertise in investor outsourcing services ranges from basic record keeping to complex transaction management; from simple fulfilment, through innovative workflow to industry leading services for investors and distributors. We look to minimize your effort, maintaining controlled and compliant operations and represent value for money. You benefit from a flexible operating model focused on utilizing our global offering with local delivery. Since our entry into the Asia-Pacific region, we have built a strong on the ground presence to serve our clients transfer agency and distribution support needs. We service over 110 million accounts globally Our Hong Kong office - opened in now serves as our regional headquarters to offices located in eight cities across Asia-Pacific. When you work with us, you have access to the local market knowledge of our experienced professionals, as well as capabilities and services that are highly scalable and truly global. More importantly, you profit from our unwavering customer focus and commitment to your success.

3 DISTRIBUTION SUPPORT Much is talked about distribution support. We aim to make it real so that you have a partner that supports your expansion plans and assists the facilitation of distribution throughout Asia. You benefit from our full support of UCITS and Asian domestic funds via our local and international operational centres. We support the full life cycle and mechanics of the distribution and administration processes and facilitate connectivity between you, your customers and distributors. Our web based portal supports distributors with real time data. Our online reporting suite provides a range of up to date information including daily dealing reports, unit reconciliations, valuations, XD and final distributions reports amongst others. Our fee engine provides you with extensive flexibility without loss of control or accuracy. By automating operational processes, our service teams can maximize efficiency, improve accuracy, maintain control and meet the ever increasing compliance measures such as AML and KYC checks. Industry commentary and thought leadership leveraged from our knowledge and experience of Asian markets

4 Multi lingual staff with awareness of cultural diversity Facilitate Asian distribution strategies Asia-Pacific headquarters in Hong Kong LOCAL SERVICE, GLOBAL SUPPORT Our core technology and service solutions are used globally, with operational centres across North America and Europe as well as the Asia-Pacific Region. Our global experience means we understand different markets, regulations and end-user environments in different regions and territories around the world. State Street, combined with IFDS, offers a choice of Asian service centres so you can choose what best supports your distribution strategies. Our collective local presence and on the ground knowledge is supported by the strength and functionality of our local service centres and global processing capabilities. Together we deliver a single service across products allowing active support of distributors in their local market, time zone and language. By utilizing our global transfer agency technologies we ensure a seamless handover between offshore and Asia-Pacific service centres, adding value with our follow-the-sun operating and service model. This approach provides an integrated service for global clients together with a country-specific end user experience.

5 6,800+ employees worldwide Follow-the-sun operating and service model OUR PEOPLE Our knowledge of transfer agency operations is built on over 40 years of experience coupled with State Street s 30+ years in Asia. The skills we have developed during this time have allowed us to become a core support for our existing clients in all their core markets and to provide support and thought leadership to assit in the further development of our industry. You benefit from the security of a global client relationship support structure combined with the local knowledge and closeness of our highly dedicated and responsive Asia-Pacific support teams - multi-lingual and astute to the region s cultural servicing needs and diversity. With more than 30 Asia-Pacific countries open to investment, each with differing levels of maturity, we have the ability to help you navigate this complexity, support local distribution and deliver a tailored service. Whether it is regulatory, product, operational or business related our enterprizewide experience and relationship support can assist you through the day-to-day operational change management process.

6 Established and launched full retail operational model for the Hong Kong and Singapore markets including servicing of the Central Provident Fund. Enhanced functionality includes: Integrated operational flows within the Central Provident Fund model Enhanced operational model to service more retail investors including: Regular Savings Plans Commissions / Fees Business intelligence TRANSFER AGENCY Distributor services Web tool kit Risk and compliance services Business intelligence Relationship management Shareholder services KYC / AML Reconciliation and control Change support and consultancy Output services CONTACT US Contact us to discuss how we can structure the right solution for you. Paul O Neil Head of Asian Operations Damien Barry Head of Offshore Fund Services, Asia Tel: