Action of organization-0s

Transcription

1 Action of organization-os // Metadata Name Action of organization-0s Keywords Action of organization, Organizational action, Business process, Internal process, Inter-functional process, Core process, Support process, Critical process, Project Creation date October 1 st, 2011 Has contributor Faïez Gargouri, Gilles Kassel, Inès Saad, Mohamed Turki Used ontology engineering OntoSpec methodology Is of type Core ontology Natural language English Has ontology language OntoSpec Has formality level Semi-informal Ressource locator Has reference - Association Française des Ingénieurs Techniciens d'estimation de planification et de Projets. Le management de projet. Afnor, Champy, M., and Hammer, J. (1993). Reengineering the corporation: A Manifesto for business revolution. New York: Harper Business. - Davenport, T.H. (1993). Process Innovation: Reengineering Work Through Information Technology. Harvard Business Press. - ISO Quality management systems, Guidelines for quality management in projects, ISO 9000:2000 Quality management systems, Fundamentals and vocabulary, Lorino, P. (2003). Méthode et pratiques de la performance. Le pilotage par les processus et les compétences. Edition d organisations 3 e édition Melao, N., Pidd, M. (2000). A conceptual framework for understanding business processes and business process modeling. Infomation Systems Journal (2000) 10, Project management Institute, A guide to the

2 Version Number of concepts (classes) Number of relations (properties) Project management (PMBOK Guide), Body of knowledge // Concepts 1) Actions of organizations Action of organization ACTION OF ORGANIZATION is RIGID (+R). ACTION of ORGANIZATION is EXTERNALLY-DEPENDENT [EP/SLD] An ACTION OF ORGANIZATION is an ACTION of COLLECTIVE which has (+D). for agent an ORGANIZATION at a TIME INTERVAL. [EP/ER] Every ACTION OF ORGANIZATIONN has for proper part at least one ORGANIZATIONAL INDIVIDUAL ACTION. [DEF] An ACTION OF ORGANIZATION, in the sense of an action that is attributed to an ORGANIZATION, is an action consisting of joint actions of persons. This featuree entails that every ACTION OF ORGANIZATION has for proper part at least one ORGANIZATIONAL INDIVIDUAL ACTION (there can t exist ACTIONS OF ORGANIZATIONS withoutt individual persons for implementing these actions). Action of business organization ACTION OF BUSINESS ORGANIZATION is RIGID (+ +R). ACTION of BUSINESS ORGANIZATION is EXTERNALLY-DEPENDENT (+D).

3 [EP/SLD] An ACTION OF BUSINESS ORGANIZATION is an ACTION OF ORGANIZATION which has for agent a BUSINESS ORGANIZATION at a TIME INTERVAL. Organizational action, organizational activity ORGANIZATIONAL ACTIION is RIGID (+R). ORGANIZATIONAL ACTION is EXTERNALLY-DEPENDENT (+D). ORGANIZATIONAL UNIT ACTION and ORGANIZATIONAL INDIVIDUAL ACTION is a non-trivial partition of ORGANIZATIONAL ACTION. [EP/SL] An ORGANIZATIONAL ACTION, or ORGANIZATIONAL ACTIVITY, is an ACTION which is a proper part of an ACTION OF ORGANIZATION. [DEF] An ORGANIZATIONAL ACTION is a proper part of an ACTION OF ORGANIZATION, which means that it contributes to the objective of the ACTION OF ORGANIZATION. [SA] ORGANIZATIONAL ACTIONS are divided into ORGANIZATIONAL UNIT ACTIONS and ORGANIZATIONAL INDIVIDUAL ACTIONS according to whether their agent is an ORGANIZATION UNIT or a HUMAN. Organizational individual action ORGANIZATIONAL INDIVIDUAL ACTION is RIGID (+R). ORGANIZATIONAL INDIVIDUAL ACTION is EXTERNALLY-DEPENDENT (+D). [EP/SLD] An ORGANIZATIONAL INDIVIDUAL ACTION is an ORGANIZATIONAL ACTION which is an INDIVIDUAL ACTION. Organizational unit action ORGANIZATIONAL UNIT ACTION is RIGID (+R). ORGANIZATIONAL UNIT ACTION is EXTERNALLY-DEPENDENT (+D). [EP/SLD] An ORGANIZATIONAL UNIT ACTION is an ORGANIZATIONAL ACTION which is an ACTION OF ORGANIZATION.

4 2) Business processes Business process BUSINESS PROCESS is RIGID (+R). BUSINESS PROCESS is EXTERNALLY- DEPENDENT (+D). EXTERNAL PROCESS, PARTIAL EXTERNAL PROCESS, and INTERNAL PROCESS is a non-trivial partition of BUSINESS PROCESS. CORE PROCESS, SUPPORT PROCESS, and MANAGEMENT PROCESS is a non-trivial partition of BUSINESS PROCESS. REPETITIVE PROCESS and PROJECT is a nontrivial partition of BUSINESS PROCESS. [EP/SL] A BUSINESS PROCESS is an ACTION OF BUSINESS ORGANIZATION. [EP/SL] A BUSINESS PROCESS is a CULMINATED PROCESS. [EP/SL] Every BUSINESSS PROCESSS is a DELIBERATE ACTION. [DEF & CIT] (Davenport, 1993): AA process is simply a structured, measured set of activities designed to produce a specified output for a particular customer or market. [DEF & CIT] (Champy & Hammer, 1993): A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. [DEF & CIT] (ISO 9000, 2000): A process is a set of interrelated or nteracting activities, which transforms inputs into outputs. [SA] BUSINESS PROCESSES are divided into EXTERNAL PROCESSES, PARTIAL EXTERNAL PROCESSES, and INTERNAL PROCESSES according to the affiliation of the agents of the ORGANIZATIONAL ACTIONS whichh are part of the BUSINESS PROCESSES. [SA] BUSINESS PROCESSES are divided into CORE PROCESSES, SUPPORT PROCESSES, and MANAGEMENT PROCESSES according to the value dimension.

5 [SA] PROCESSES OF ORGANIZATION are divided into REPETITIVE PROCESS and PROJECT according to the repetition dimension. Organizational sub-process ORANIZATIONAL SUB-PROCESS is RIGID (+R). ORANIZATIONAL SUB- PROCESS is EXTERNALLY-DEPENDENT (+D). [EP/SLD] An ORANIZATIONAL SUB-PROCESS is an ORGANIZATIONAL UNIT ACTION which is a BUSINESS PROCESS. External process EXTERNAL PROCESS is RIGID (+R). EXTERNAL PROCESS is EXTERNALLY- DEPENDENT (+D). [EP/SLD] An EXTERNAL PROCESS is a BUSINESS PROCESS all parts of which have for agent at a TIME INTERVAL an AGENTIVE ENTITY which is neither affiliated to nor a unit of the ORGANIZATION at the same TIME INTERVAL. Partial external process PARTIAL EXTERNAL PROCESS is RIGID (+R). EXTERNAL PROCESS is EXTERNALLY-DEPENDENT (+D). [EP/SLD] A PARTIAL EXTERNAL PROCESS is a BUSINESS PROCESS which has at least one part which has for agent at a TIME INTERVAL an AGENTIVE ENTITY which is not affiliated to the ORGANIZATION at the same TIME INTERVAL and which has at least one part which has for agent at a TIME INTERVAL an AGENTIVE ENTITY which is affiliated to the ORGANIZATION at the same TIME INTERVAL. Internal process INTERNAL PROCESS is RIGID (+R). INTERNAL PROCESS is EXTERNALLY- DEPENDENT (+D). INTRA FUNCTIONAL PROCESS, end INTER FUNCTIONAL PROCESS is a non trivial partition of INTERNAL PROCESS. [EP/SLD] An INTERNAL PROCESS is a BUSINESS PROCESS all parts of which have for agent at a TIME INTERVAL either a HUMAN or an ORGANIZATION UNIT which is respectively affiliated to or a unit of the ORGANIZATION at the same TIME INTERVAL. [SA] INTERNAL PROCESSES are divided into INTRA-FUNCTIONAL PROCESSES and INTER-FUNCTIONAL PROCESSES according to the functional dimension. Intra-functional process INTRA-FUNCTIONAL PROCESS is RIGID (+R). INTRA-FUNCTIONAL PROCESS is EXTERNALLY-DEPENDENT (+D).

6 [EP/SLD] An INTRA-FUNCTIONAL PROCESS is an INTERNAL PROCESS all parts of which are ORGANIZATIONAL INDIVIDUAL ACTIONS have for agent at a TIME INTERVAL HUMANS which are affiliated to the same BUSINESS UNIT. [DEF] INTRA-FUNCTIONAL PROCESS is a BUSINESS PROCESS which implies only one function and is performed by employees who are affiliated to the same BUSINESS UNIT. [EX] In the field of human resources, we quote the process of collaborators recruitment, and the process of the collaborators competence development. Both processes involve only members of the Department of Human Resources. Inter-functional process INTER-FUNCTIONAL PROCESS is RIGID (+R). INTER-FUNCTIONAL PROCESS is EXTERNALLY-DEPENDENT (+D). [EP/SLD] An INTER-FUNCTIONAL PROCESS is an INTERNAL PROCESS which has for part at least two ORGANIZATIONAL SUB-PROCESSES which have for agent a distinct BUSINESS UNIT at a TIME INTERVAL. [DEF] An INTER-FUNCTIONAL PROCESS is a BUSINESS PROCESS which implies more than one function in the ORGANIZATION. [EX] An example of INTER-FUNCTIONAL PROCESS is the process of purchasing products which involves the sales department and the finance department. This process crosses the organizational structures, for it mobilizes two departments. Core process CORE PROCESS is RIGID (+R). CORE PROCESS is EXTERNALLY-DEPENDENT (+D). [EP/SL] A CORE PROCESS is a BUSINESS PROCESS. [DEF & CIT] (Melao and Pidd, 2000): [A CORE PROCES] is a business process which has external customers and includes the primary activities of the value chain. [DEF] A CORE PROCESS is a business process which contributes directly to product realization and the detection of the need of the customer satisfaction. [EX] Examples are a sales process, a design process, a production process, etc. Support process SUPPORT PROCESS is RIGID (+R). SENSITIVE PROCESS is EXTERNALLY- DEPENDENT (+D). [EP/SL] A SUPPORT PROCESS is a BUSINESS PROCESS. [DEF & CIT] (Melao and Pidd, 2000): [A SUPPORT PROCESS] is a business process which has internal customers and concerns secondary activities in the value chain.

7 [DEF] A SUPPORT PROCESS is a business process which represents a generally horizontal internal activity that ensures the company's smooth operation. The support processes are generally invisible to the external client. [EX] Examples are financial management, human resource management, training, etc. Management process MANAGEMENT PROCESS is RIGID (+R). MANAGEMENT PROCESS is EXTERNALLY-DEPENDENT (+D). [EP/SL] A MANAGEMENT PROCESS is a BUSINESS PROCESS. [DEF & CIT] (Melao and Pidd, 2000): [A MANAGEMENT PROCESS] is a business process which manages core and support processes. [DEF] Management processes correspond to the definition of an organization's policy and a strategy and to the steering of the actions taken to achieve the organization's goals. [EX] Examples are trategy development, internal communication and staff engagement. Critical process CRITICAL PROCESS is RIGID (+R). CRITICAL PROCESS is EXTERNALLY- DEPENDENT (+D). [EP/SL] A CRITICAL PROCESS is a BUSINESS PROCESS. [DEF & CIT] (Lorino, 2003) Un processus critique doit avoir un impact significatif sur une performance stratégiquement sensible. En d autres termes, il doit contribuer à saisir une opportunité stratégique ou à parer une menace stratégique. Strategic Process STRATEGIC PROCESS is RIGID (+R). STRATEGIC PROCESS is EXTERNALLY- DEPENDENT (+D). [EP/SL] A STRATEGIC PROCESS is a CRITICAL PROCESS. [DEF & CIT] (Lorino, 2003) Pour être stratégique, un processus doit remplir deux conditions : il doit être critique et il doit être source d avantages concurrentiels défendables. Il ne peut remplir cette condition qu en mobilisant des compétences qui soient: difficilement substituables, non accessibles sur un marché, rares et difficiles à imiter. Repetitive process REPETITIVE PROCESS is RIGID (+R). PROJECT is EXTERNALLY-DEPENDENT (+D). [EP/SL] A REPETITIVE PROCESS is a BUSINESS PROCESS.

8 Project PROJECT is RIGID (+R). PROJECT is EXTERNALLY-DEPENDENT (+D). [EP/SL] A PROJECT is a BUSINESS PROCESS. [EP/ER] Every PROJECT has for start date a DATE. [EP/ER] Every PROJECT has for end date a DATE. [DEF & CIT] (ISO 10006, 2003) [A PROJECT is] a unique process consisting of a set of coordinated and controlled activities with start and finish dates, undertaken to achieve an objective conforming to specific requirements including constraints of time, cost and resources. [DEF & CIT] (PMBOK Guide, 2000) A project is a temporary endeavor undertaken to create a unique product or service. [DEF & CIT] (AFITEP, 1998) [Un projet est] un ensemble d actions à réaliser pour satisfaire un objectif défini, dans le cadre d une mission précise, et pour la réalisation desquelles on a identifié non seulement un début, mais aussi une fin.