Product Guide Revision A. McAfee Secure Web Mail Client Software

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1 Product Guide Revision A McAfee Secure Web Mail Client Software

2 COPYRIGHT Copyright 2011 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of McAfee, Inc., or its suppliers or affiliate companies. TRADEMARK ATTRIBUTIONS AVERT, EPO, EPOLICY ORCHESTRATOR, FOUNDSTONE, GROUPSHIELD, INTRUSHIELD, LINUXSHIELD, MAX (MCAFEE SECURITYALLIANCE EXCHANGE), MCAFEE, NETSHIELD, PORTALSHIELD, PREVENTSYS, SECURITYALLIANCE, SITEADVISOR, TOTAL PROTECTION, VIRUSSCAN, WEBSHIELD are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners. LICENSE INFORMATION License Agreement NOTICE TO ALL USERS: CAREFULLY READ THE APPROPRIATE LEGAL AGREEMENT CORRESPONDING TO THE LICENSE YOU PURCHASED, WHICH SETS FORTH THE GENERAL TERMS AND CONDITIONS FOR THE USE OF THE LICENSED SOFTWARE. IF YOU DO NOT KNOW WHICH TYPE OF LICENSE YOU HAVE ACQUIRED, PLEASE CONSULT THE SALES AND OTHER RELATED LICENSE GRANT OR PURCHASE ORDER DOCUMENTS THAT ACCOMPANY YOUR SOFTWARE PACKAGING OR THAT YOU HAVE RECEIVED SEPARATELY AS PART OF THE PURCHASE (AS A BOOKLET, A FILE ON THE PRODUCT CD, OR A FILE AVAILABLE ON THE WEBSITE FROM WHICH YOU DOWNLOADED THE SOFTWARE PACKAGE). IF YOU DO NOT AGREE TO ALL OF THE TERMS SET FORTH IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR A FULL REFUND. 2 McAfee Secure Web Mail Client Software Product Guide

3 Contents 1 Preface 5 About this guide Audience Conventions Finding product documentation Introducing McAfee Secure Web Mail Client 7 Secure Web Mail Modes of message delivery Accessing Secure Web Mail Client 9 Log on to Secure Web Mail Client for the first time Sign In to Secure Web Mail Client Create Security questions How security questions work Reset your forgotten password Managing your secure mailbox 13 Expired messages Search for a message Delete messages Viewing messages View a specific message 17 Download an attachment Forward a message Reply to a message Compose a message. 19 Add an attachment to a message Account settings 21 View and edit your account settings Account window details Index 23 McAfee Secure Web Mail Client Software Product Guide 3

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5 Preface Contents About this guide Finding product documentation About this guide This information describes the guide's target audience, the typographical conventions and icons used in this guide, and how the guide is organized. Audience McAfee documentation is carefully researched and written for the target audience. The information in this guide is intended primarily for: Users People who use the computer where the software is running and can access some or all of its features. Conventions This guide uses the following typographical conventions and icons. Book title or Emphasis Title of a book, chapter, or topic; introduction of a new term; emphasis. Bold User input or Path Code Text that is strongly emphasized. Commands and other text that the user types; the path of a folder or program. A code sample. User interface Hypertext blue Words in the user interface including options, menus, buttons, and dialog boxes. A live link to a topic or to a website. Note: Additional information, like an alternate method of accessing an option. Tip: Suggestions and recommendations. Important/Caution: Valuable advice to protect your computer system, software installation, network, business, or data. Warning: Critical advice to prevent bodily harm when using a hardware product. McAfee Secure Web Mail Client Software Product Guide 5

6 Preface Finding product documentation Finding product documentation McAfee provides the information you need during each phase of product implementation, from installation to daily use and troubleshooting. After a product is released, information about the product is entered into the McAfee online KnowledgeBase. 1 Go to the McAfee Technical Support ServicePortal at 2 Under Self Service, access the type of information you need: To access... User documentation Do this... 1 Click Product Documentation. 2 Select a product, then select a version. 3 Select a product document. KnowledgeBase Click Search the KnowledgeBase for answers to your product questions. Click Browse the KnowledgeBase for articles listed by product and version. 6 McAfee Secure Web Mail Client Software Product Guide

7 1 Introducing 1 McAfee Secure Web Mail Client McAfee Secure Web Mail Client provides an environment for the delivery of encrypted messages with securely delivered web mail when no secure connection can be established. Using outbound S/MIME, PGP, and SSL/TLS secure message delivery depends on the ability of the receiving mail server to support these methods of encryption. If the receiving server cannot accommodate a secure method for any reason, and the McAfee Gateway Secure Mode is enabled, Gateway drops the message. Contents Secure Web Mail Modes of message delivery Secure Web Mail Secure Web Mail Client allows you to securely receive messages. Secure Web Mail is one of the methods used to deliver messages of a sensitive nature. Secure Web Mail notifies you when you have a message waiting in a secure web-based mailbox, and provides a link and/or an attachment that allows you to retrieve the message. Modes of message delivery messages can be delivered securely by one of two processes: push encryption and pull encryption. Push encryption Push encryption stores the encrypted massage in your system as an attachment to the notification message. Opening this attachment sends the information to the Secure Web Mail system, where it is decrypted and made available for you to view. Deleting the message or attachment will permanently remove the message. Pull encryption Pull encryption stores the encrypted message on the Secure Web Mail system. You will receive a notification message that contains a link that allows you to view the message stored on the senders system. The administrator can configure your delivery options for both push and pull encryption. In that case, you can use either method to access your messages. McAfee Secure Web Mail Client Software Product Guide 7

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9 2 Accessing 2 Secure Web Mail Client You must set up your access to McAfee Secure Web Mail Client in order to log on when you want to send or recieve encrypted . Depending upon your message storage options, you can log on to your secure mail account using one or more of the following methods: Open your browser and type the address of the McAfee Gateway server. When you enter your credentials, your mailbox displays. If you are using push encryption, click the attachment in the notification . When you enter your credentials, the secure message appears. If you are using pull encryption, click the link in the notification . When you enter your credentials, the secure message list displays. Notification s are sent to your regular account. When you log on for the first time, you will be required to provide proper authentication information. Contents Log on to Secure Web Mail Client for the first time Sign In to Secure Web Mail Client Create Security questions. How security questions work Reset your forgotten password Log on to Secure Web Mail Client for the first time The first time you log on to Secure Web Mail Client, you must create an account. Before you begin You must have received a notice that you have an encrypted message waiting. Depending on how the System Administrator has configured Secure Web Mail, you may need to define a number of security questions as part of your Secure Web Mail setup. If needed, you will be directed to a second setup page to define these questions. 1 Click the link in your notification message. The log on window appears. 2 Select your language preference. McAfee Secure Web Mail Client Software Product Guide 9

10 2 Accessing Secure Web Mail Client Sign In to Secure Web Mail Client 3 Enter your chosen password, then enter it again to confirm. 4 Click Save. Depending on the configuration of the Secure Web Mail Client, either the security questions page or the Secure Web Mail mailbox appears. Sign In to Secure Web Mail Client To send and receive secure messages, sign in to Secure Web Mail. 1 Follow the link from your notification message. The logon window displays. 2 Select you preferred language. 3 Enter your password. 4 Click Sign In. The Secure Web Mail Client mailbox is displayed. If you are signed in, but allow Secure Web Mail to remain idle, a timeout warning message appears, and your session expires. You must sign in again. Create Security questions. You may need to create a number of security questions and answers that pertain only to you. Before you begin The administrator must have configured security questions as part of Secure Web Mail Client security, for you to see the security questions page. The use of security questions and the number of questions asked are defined by the administrator. If the Secure Web Mail Client system administrator makes any changes to the security requirements, you may be presented with this page when you log onto the Secure Web Mail Client. 1 Select the question to which you will provide an answer. You can select a pre-defined question from the drop-down list, or you can choose to add your own question. If you choose Add my own question, a further text field appears. Enter your own question into this field. 2 Enter the answer to the above question. 3 Repeat steps 1 and 2 for each question presented. 4 Click Save. 10 McAfee Secure Web Mail Client Software Product Guide

11 Accessing Secure Web Mail Client How security questions work 2 How security questions work Your administrator might require stronger authentication by asking you to reply to one or more security questions. Secure Web Mail Client, if so configured, presents you with a predetermined number of questions when you are attempting to reset your password. If you provide the configured number of correct responses, a password reset message is sent to your address. The administrator sets the number of questions presented to you and the number of correct responses required. Reset your forgotten password If you forget your password, request permission to reset it. 1 Click the Forgot your password? link on the log on window. 2 Depending on the system configuration, you may be required to answer your previously configured security questions. A password reset message is sent. 3 Follow the link in the received password reset message. 4 Enter your new password. Your password must comply with any requirements the administrator has set. 5 Confirm your password by retyping it. 6 Click Save. Your password is changed. McAfee Secure Web Mail Client Software Product Guide 11

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13 3 Managing 3 your secure mailbox Your mailbox is the place where you can view your messages and take action on them. From the mailbox window, you can perform one or more of the following actions: View your list of secure messages Refresh the list of displayed secure messages Flag one or more messages for follow-up Select one or more messages to be deleted View individual messages Compose new messages, if allowed by the system administrator Search for messages Contents Expired messages Search for a message. Delete messages Viewing messages Expired messages To avoid accumulating too many messages in your mailbox, Secure Web Mail Client deletes expired messages. The administrator configures two expiration periods as numbers of days for messages to remain in your mailbox: Expiration for unread messages, based on the time the message arrived. Expiration for read massages, based on the time when you read the message. Secure Web Mail Client generates two notifications each for both read and unread messages, one when deletion is approaching, but is not imminent, and one when deletion is imminent. You can access your mailbox and take action on the messages if necessary. Search for a message. From your secure mailbox, you can search for one or more messages using the search fields at the upper right of the window. Before you begin This task assumes you have accessed your secure mailbox. McAfee Secure Web Mail Client Software Product Guide 13

14 3 Managing your secure mailbox Delete messages You can conduct searches based on the message status, by typing a text string into the search box, or by a combination of both methods. 1 To search for messages that have a specific status, select the status from the drop down list. Select All, Read, Unread, Flagged, Expiring, or Draft. When you conduct your search, only messages with the selected status will display. You can search for only one status at a time. 2 To search for messages using a text string, type the string in the search box. For example, you can search for messages from one recipient, or messages containing specific words in the subject. When you conduct your search, only messages that meet your text criteria will display. 3 Click the search icon. The search begins. When the search is complete, the message list will contain only those messages that meet your search criteria. You can restore your full message list by clicking Show All in the action bar, or by deleting your search text. Delete messages You can delete one or more messages from your secure mailbox window. Before you begin This task assumes you have accessed your secure mailbox. You can delete a single message, or a group of selected messages in your mailbox. 1 To delete an open message, click Delete in the message action bar. The message is deleted. 2 To delete one or more messages from the message list: a b Select the messages you want to delete by selecting the check box to the left of each message. Click Delete (not the associated checkbox). A confirmation message appears. c Click Delete Selected Messages. The selected messages are deleted. 14 McAfee Secure Web Mail Client Software Product Guide

15 Managing your secure mailbox Viewing messages 3 Viewing messages When you have accessed your mailbox, you can view all the messages currently stored there. Your mailbox window shows basic information about each message, including the sender's address, the subject of the message, and the date or time of delivery. From the list of your messages, you can perform several useful funtions. You can: Flag one or more messages for further action by clicking the flag icon to the right of the message. Select one or more messages from the list for specific action by selecting the check box to the left of the message. Delete all messages by clicking the Delete link in the action bar. McAfee Secure Web Mail Client Software Product Guide 15

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17 4 View 4 a specific message When you receive an notification that a secure has been sent to you, do the following: 1 If you have received a push notification, open the attachment. a Type your credentials in the logon window. b Click Sign In. Your secure message opens. 2 If you have received a pull notification, click View Message. a b Type your credentials in the logon window. Click Sign In. Your secure message opens. Contents Download an attachment. Forward a message. Reply to a message. Download an attachment. You can view and download message attachments from secure messages. Before you begin This task assumes you have accessed your secure mailbox (pull encryption) or the secure message (push encryption). 1 Open your secure message. The message opens. 2 Click on the attachment. A dialog box asking if you want to open the attachment or save it appears. 3 Select the action you prefer - open or save the attachment. The attachment downloads. McAfee Secure Web Mail Client Software Product Guide 17

18 4 View a specific message Forward a message. Forward a message. You can forward a secure message. Your message goes back to the Secure Web Mail server, and then on to the recipient. Before you begin You must know the address of the recipient of your message. Secure Web Mail Client has no lookup capability. This task assumes you have successfully opened your secure message. 1 Click Forward in the message toolbar. 2 Type the recipient's address in the message header. 3 Click Send. Your messages forwards to the designated recipient. Reply to a message. You can reply to your secure message. Your reply is sent to the Secure Web Mail server, and then is sent to the recipient. Before you begin This task assumes you have accessed your secure message. 1 Open your message. 2 Click Reply in the message toolbar. The message expands to show the reply space. 3 Type your message. 4 Click Send. Your reply transmits to the recipient. 18 McAfee Secure Web Mail Client Software Product Guide

19 5 Compose 5 a message. You can compose and send secure messages from your mailbox. Your message goes to the Secure Web Mail server to be sent to the recipient. Before you begin You must know the address of the recipient of your message, because no address lookup is available. 1 Access your secure mailbox. 2 Click New to begin your message. 3 Type the address for one or more recipients. If configured, you can also add cc and bcc recipients. 4 If required, request a read receipt for your message by selecting Send me a read receipt. 5 Type your message. You are given the option of writing your message in Plain Text, or, by selecting Rich Text, adding formatting to your message. 6 Click Send. Your message goes to the Secure Web Mail server to be delivered to the recipient(s). Add an attachment to a message. You can add an attachment by clicking the Add attachment link and browsing to the file or message you want to attach. You can add attachments to reply messages as well as new messages you create. Before you begin This task assumes you have drafted a new message or a reply that you intend to send. 1 Click Add attachment. 2 Browse to the file you want to add, and select it. 3 Click the command to open or attach the file. The file appears as an attachment in your message header. 4 Click Send. McAfee Secure Web Mail Client Software Product Guide 19

20 5 Compose a message. Add an attachment to a message. The message with the attachment goes to the Secure Web Mail server to be delivered to the recipient. 20 McAfee Secure Web Mail Client Software Product Guide

21 6 Account settings There is a single account settings window where you can view sign-in details, flag whether you are copied on sent messages, view and change your message storage options, reset your password, and view or change your security questions. Contents View and edit your account settings Account window details View and edit your account settings You can view and edit your account settings from your message window. Before you begin This task assumes you have logged on to Secure Web Mail Client and navigated to your incoming message or message list. 1 Click Account at the upper right corner of your message browser. The Account window displays. 2 View and/or change the information in each section of the window. 3 Click Save to save any changes. Account window details The following table explains the fields on the Account settings window. Table 6-1 Account fields Field Sign In Activity Message Delivery Message Storage Description Displays the date and time of the last sign in. Click Details to view previous account activity. When selected, you receive copies of all outgoing messages. When selected, specifies where messages are stored. Unread messages are stored for a pre-configured number of days and then deleted. McAfee Secure Web Mail Client Software Product Guide 21

22 6 Account settings Account window details Table 6-1 Account fields (continued) Field Password Reset Description You can reset your password on this window in compliance with your system's password rules. Security Questions Specifies your security questions. To change a security question, click on the edit icon next to the question. 22 McAfee Secure Web Mail Client Software Product Guide

23 Index A about this guide 5 C conventions and icons used in this guide 5 D documentation audience for this guide 5 product-specific, finding 6 documentation (continued) typographical conventions and icons 5 M McAfee ServicePortal, accessing 6 S ServicePortal, finding product documentation 6 T Technical Support, finding product information 6 McAfee Secure Web Mail Client Software Product Guide 23

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